Renovators Construction Co., Inc. (The)

Good afternoon Mr***,Recently I had issued a complaint with the Revdex.com, Complaint #***, which was to have my parents, Mrand Mrs*** ***, and my husband and myself, Mrand Mrs*** ***, on the deed as primary and secondary vacation ownersThe contract was updated as of June 2016; however, Welk has not provided us new Platinum ownership cards as was stated by the person handling the new contractMrand Mrs*** (my parents) received their own individual cards, we did not. This is the type of treatment that resulted in my original complaint to the Revdex.com which was to ensure that all parties were included in all aspects of the joint pooling of pointsI believe the new Platinum ownership cards would fall under "all aspects" of joint pooling of points.Your last correspondence to me was to reach out to you if I still had concerns; I am reaching out to you, now.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not used any aspect of this contract due to the fact when we were able to finally go over all the details included in the contract and found out that all the information explained verbally, was all lies, lies to make the sale happen and no truth to anything statedJust like he stated in his response he was not there during this meeting and has no clue what was saidHowever, when you have been with someone for hours and hours and when papers are put in front of you and your told, this is this and we already went over that and this says that remember we already discussed that, your staff is really good at making you trust them through this process, then once the papers are signed, they are proud of their abilitiesYour signing process is the fastest part in the entire portion, and no sir, after min your made to feel you cant leaveWe have read your comments from other owners and we refuse to allow you to handle our contract like so many othersWe have every right to be released and have no intentions of ever doing business with your resortWe have remained in contact with your company and the responses we have received have been nothing short of templates used and almost the same each timeYour staff saw an opportunity and took advantageWe will continue to move forward in our efforts to let everyone know what type of business you are and continue in our release effortsWe cannot allow your company to continue to take advantage of people like us and no recourse be takenWe would hope you would not want the backlash and bad publicity, however I should not be surprised in how you and your staff associates have conducted yourselves thus farWe are not looking for a hand out only what is fair and morally right and we would hope you would complyPlease let us know how you plan to help us in this matter and how you plan to fix this as we have no reason to remain in business with you and will not be forced toIt comes down to why should we be held to a different standard when your staff members are not held responsible for their actionsWe look forward to your assistance and the closing of this account
Regards,
*** ***

Welk Resort Group Platinum Point Owner Number *** Dear Mr& Mrs***, I am in receipt of your Revdex.com complaint filed on September 10, I show that I have responded to your previous requests to rescind your Welk Platinum point ownership obligation on April
28, 2015, June 15, and July 23, Our records show that you both became Welk Platinum point owners on November 19, You chose to upgrade your ownership two timesYour last upgrade was on November 11, when you purchased 120,Platinum owner points to be used on an annual basis starting in 2012. I apologize if there were any misunderstandings during your sales presentationWelk is highly rated for owner/guest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorable vacations As stated in my previous correspondence, I have reviewed all of your ownership notes for the history of your ownershipI show one negative note in in reference to the loss of your bonus weekYou spoke to our Owner Services team regarding that challengeThere are no other challenges listed in your more than seven year history as an owner with WelkI do not show you have ever contacted our Owner Services team regarding a need for help or assistance with booking a stay at a Welk Resort location of for help with using your Interval International exchange benefitsOur Owner Services team is here seven days a week solely to assist our owners with the usage of their ownership I have included documentation for your last purchase contractIt has been highlighted for your reviewThe information regarding your owner obligated maintenance fee commitment is clearly documented with the amount listed for the first usage year of your upgraded ownershipPlease take the time to review these documents and reach out to me with any questionsYour maintenance fees have increased incrementally with each usage yearThe maintenance fee increase is related to the standard increased costs of maintaining a resortYour fees are the portion due from your ownershipThe typical annual increase is anywhere from three to six percent The disclaimers that you reviewed when signing your purchase contract specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing Included in your documents were specific procedures on how to utilize your vacation ownership as well as the procedure to cancel that same ownershipWe review this information with you for the sole purpose of eliminating possible misunderstandings or confusionAs for your request to terminate your contract, contract rescission is not an optionIt is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law. Please know that we are here to assist you with your ownership to make sure you are enjoying it to the full potential. We will customize the ownership to your vacation needs, based on what you purchased At this point in time you need to bring both your mortgage commitment as well as your maintenance fee obligation currentYour ownership is currently in a collection status due to non-payment of your contractually obligate owner’s maintenance feesOur expectation is that you honor your obligation to Welk ResortsWe are willing to structure your annual maintenance fees into quarterly payments to assist in making the fee payment more flexible Please let me know how I can be of further assistance in this matter. Sincerely, Hutch FarrellDirector of Consumer AffairsWelk Resorts***

January 31, 2018*** *** ** *** *** ** *** *** *** * *** *** ** ***Welk Resort Group Platinum Points Ownership Number ***Dear Mr***,I am in receipt of your Revdex.com Complaint filed on January 30, I have spoken to the director of our Vacation Owners Association and they have agreed to waive the feeI have asked them to reach out to you personally and get the payment of your maintenance fees taken care ofPlease feel free to reach out me directly at the email address listed below if you do not hear from someone in the next hours.I have included some of the information that was included with your Vacation Owners Association maintenance fee billThis information does specifically address when the bills are due, when they would become late and what the late fee would be (10%)I have highlighted those areas for your review.Welk Resolution CenterI am happy to have someone from my team reach out to you directly and try to assist you with the usage of your ownership.Please let me know how else I can be of assistance in this matter.Sincerely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I will gladly accept the $refund especially because I never should have been charged with it in the first place according to *** ***This is the person The Welk Resort needs to speak with as he is the one who set up everything with me in the beginningIf The Welk listens to our recorded conversations, they will see that the date of my tour was Nov 28th and not Nov Therefore, I did NOT miss my tour dateI don't feel missing our tour date is our faultAnd when speaking to *** about the refund, she stayed she couldn't refund because they were completely sold out for that weekend and couldn't reschedule for the next weekend as they were sold out for that weekend as wellI immediately checked online to see if I could reserve a room and see if she was telling the truthThere were rooms available for both weekends and I have screenshots of both to prove itI can send those of need beAlso, ***, the manager in concierge told me that he on the 21st that he will investigate this issue and speak to *** and *** about all of this and get back to meNo one got back to meI don't think the Welk customer service is very well trained, hence this huge mess up on their part. I would not only like my $refund as they stated in their response, but I am demanding my $refund as well. *** ***

*** *** *** *** *** *** *** *** ** ***Welk Resort Group Platinum Points Ownership Number ***Dear Ms***,I am in receipt of your letter dated March 16, advising Welk Resort Group you would like your ownership obligation cancelled and to be refunded the monies paid
toward your ownership obligationPlease allow me to address the points brought forth in your letter.I show that you originally became an owner with Welk Resort Group on October 21, when you purchased 120,Platinum owner points to be used on an every "even" year basis starting in You chose to upgrade your ownership twice and currently own 360,Platinum owner points with every "even" year usage.I am sorry if there were any misunderstandings during your sales presentationWelk is highly rated for owner/guest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacations.have reviewed your ownership notes in regards to your most recent stay at Welk Resort San Diego in August of Your ownership contract gives you a month booking window to make reservations at any of our Welk Resorts locations within the Platinum Points ProgramI show that you called in May to book a vacation in July but, due to a lack of availability, had to book a reservation in AugustWe try to satisfy all of our owner's vacation requestsThe Summer season is one of the busiest times at Welk Resort San DiegoThe further ahead you can let us know of your plans to vacation, the better chance we have to make sure we can accommodate your request for resort location and villa sizeYour last upgrade to 360,Platinum owner points does give you enough points for a three-bedroom villa on site at Welk Resort San Diego for a full weekThe three-bedroom villa at Welk Resort San Diego will accommodate up to people.As for your request to terminate your contract and a refund of the funds paid to Welk Resort Group, it is not Welk's policy to cancel contracts that have passed beyond the rescission period required under California lawWelk Resort Group will not be refunding you any monies that have been paid toward your ownership obligationI do not have a cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cance that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeI have included a copy of the final page of your purchase contract for your review. apologize for any challenges you have encountered with the usage of your vacation ownershipWe are willing to help you work through those concerns and help you get all you want out of your ownershipWe will customize the ownership to fit your vacation needs, based on what you purchasedThe reason you purchased, as well as upgraded, your vacation ownership was to use it for vacation travelPlease allow us to help you use your time.if you would like, can have one of my senior Owner Services agents reach out to you and assist you with the best usage of your vacation ownershipOur Owner Services team is here to assist you and guide you through your ownership to make sure you are enjoying it to its full potentialYou have a number of fantastic usage options available to you with your Platinum point ownership that include using your time at any of our Welk Resort Platinum point program locations or exchanging your time with our exchange partner Interval InternationalYour ownership does need to be current to use your ownership benefits,I am happy to address any further questions or concerns you may have in regards to this matterPlease feel free to reach out to me personally at my e-mail listed below

Ms*** *** * *** *** ** ***Welk Resort Group Platinum Point Owner Number ***Dear Ms***, I am in receipt of your Revdex.com complaint filed on February 29, and asking that Welk Resort Group cancel your ownership agreement and refund to you
any monies paid to Welk Resort Group I did respond to you directly in writing in December of Please allow me to address the points brought forth in your complaint. I apologize if you felt pressured The sales presentation is minutes The purchase agreement negotiation, based upon the owner needs, pricing, discounts and incentives, takes additional time Every contract is negotiated personally and pricing, discounts and incentives can change daily You are only obligated to stay for the minute sales presentation to receive your initial free gifts You always have the right to leave at any time The choice to purchase your vacation ownership was yours. I am sorry if there were any misunderstandings during your sales presentation Welk is highly rated for owner/guest experiences and for the high trade value through the exchange companies We take great pride in assisting our owners planning memorial vacations Your letter does not define any challenges with the usage of your ownership Our records show you purchased your Welk Platinum point ownership on August 17, You purchased 180,Platinum owner points to be used on an every “even” year basis starting in I have reviewed your ownership notes I show that you contacted Welk on September 15, and advised our representative that you and your boyfriend were no longer together You spoke to our loans department the next day and advised them you needed to cancel your ownership You were correctly advised that you had passed your legal rescission window II have previously sent to you copies of your signed ownership documents for your review They included your Buyers Acknowledgment of Representations, the last page of your purchase contract and your signed promissory note for you the agreed upon payment terms of your ownership The last page of your purchase contract detailed your right to cancel you ownership, for any reason, within seven days of purchase We understand how there may be misunderstandings in terms and conditions given verbally; therefore we cover everything thoroughly in our documents and disclosures We know that you are given a large amount of information That is why we legally allow you seven days to read your contract after the date you signed If you wanted to cancel within that time you had the right to do so Included in your contract documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership The instructions are specific that it must be done in writing within the defined timeframe Unfortunately, since you have passed your legal rescission period, we cannot simply cancel your contract. The disclaimers that you reviewed when you purchased specifically cover that all the information has been personally reviewed by you, that you have received copies of all documents and that there are no other representations that are not covered in writing We review this information with you with the sole purpose of eliminating possible misunderstandings or confusion.As for your request to terminate your contract and a refund of the funds paid to Welk Resort Group, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under California law Welk Resort Group will not be refunding you any monies that have been paid toward your ownership obligation I do not have a contract rescission option for your ownership commitment From where we stand: We will continue to assist you to the best of our abilities with your ownership use, exchange and rental as applicable, but we will not nullify our contract with you I do understand from your complaint that you may be having some financial difficulty We do have a hardship committee that may be able to help you in light of your recent challenges I will need some more information in reference to financial issues you are currently facing Please e-mail me or reach out to me directly in writing at the address below With your permission, I will forward your information to our hardship committee and ask for them to reach out to you directly and determine if they can provide you with assistance They have a specific process they follow and will most likely ask you for further information In the interim, you need to make sure to keep your contractual obligations to Welk current in reference to your mortgage commitment and maintenance fee obligation.Please let me know how else I can be of assistance in this matter I can be reached directly at the e-mail address listed below. Sincerely,
*** ***Director of Consumer AffairsWelk Resorts***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Welk Revdex.com Complaint ID #*** Mr& Mrs***, I am in receipt of your Revdex.com rebuttal to my response to your complaint. You are correct. We have worked diligently with you to resolve this matter for quite some time. If our Legal Counsel is reaching out to you it is with the specific intent of trying to find a resolution to this matter. Please contact them. As stated previously, he has been tasked with handling this matter for Welk Resort Group. Please direct any of your questions or concerns regarding settlement of this matter to our Attorney for handling Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***

Dear Ms***, I have spoken to our tour team They show these deposits were refunded on June 15, It will usually take 5-business days for the credit to appear back in your account Please review your accounts and let me know if you do not see a
credit. The name on the billing information was Ariana B Alvarez The funds were returned back to a Visa card The credits were made in two separate transactions. Please feel free to reach out to me directly at the email address listed below with any further questions or concerns. Sincerely, *** ***Director of Consumer AffairsWelk Resorts***

Welk Resort Group Platinum Point Owner Number ***Dear Mr& Mrs***, I am in receipt of your Revdex.com complaint filed on January 14, Please allow me to address the concerns brought forth in your complaint I show that you both became Welk owners when
you purchased your vacation ownership on August 1, You both purchased a 300,Welk Platinum point vacation ownership with a usage variance of every “odd” year starting in I show that you have used your points for exchange usage and to stay at our Welk Resort location in Branson Missouri You have used both the Interval International exchange program and their short stay program successfully when using your exchange benefits. You are correctWelk does not have a buy-back option for your ownership There may be some confusion about the developers Right Of First Refusal (ROFR), which is exercised or waived after you have accepted an offer from a third party This means once you have a buyer, your escrow company will contact Welk and we have the option to match the offer or pay more You would be required to have the buyer first and open escrow for the process to begin Welk does not have a buy-back programWe do not have the option of selling your ownership on your behalf.I do not have a late cancel option for your ownership We understand that you are given a large amount of information on the date of sale That is why we legally allow you five days to read your contract after the date you signed Included in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownership If you wanted to cancel within that timeframe you had the right to do so, for any reason The instructions are specific that it must be done within the defined timeframe As for your request to terminate your contract, it is not Welk’s policy to cancel contracts that have passed beyond the rescission period required under Missouri law.However, I know that happy owners are our most valuable asset, and welcome your ideas on how we might overcome your concerns regarding your Welk Platinum Program vacation ownership You purchased this ownership with the intent of using it for vacation travel Please allow us to help you use your time If you need any assistance in booking a reservation or help with using your Interval International exchange benefits please reach out to our Owner Services team @ 1-800-240-*** They are here to help you with any ownership need.I am more than happy to help you with any questions or concerns you may have Please feel free to reach out to me for any further assistance in this matter.Sincerely,
*** ***Director of Consumer AffairsWelk Resorts***

Welk Platinum Point Owner Number *** Dear Mr& Mrs***, I am in receipt of your rebuttal to my response to your Revdex.com complaint. I was not present at your sales presentation so I cannot assume what was said and what was taken away from your sales presentation. We use the signed documentation as the documents of record because it effectively eliminates the issue of any verbal promises that may lead to a misunderstanding regarding your ownership. Contracts are created, signed and explained to protect both parties in a transaction. This information was reviewed with you during your purchase transactions. We review this information with you for the sole purpose of eliminating possible misunderstandings or confusion. As I stated previously, we are an ethical company and cover everything thoroughly in our documents. Every contract is negotiated personally and pricing, discounts and incentives can change daily. We take our service levels and company ethics very seriously. As for your request that we rescind your contract, contract rescission is not an option. We do expect you to honor the terms of your contractual ownership agreement. It is not Welk’s policy to cancel contracts that have passed the legally obligated rescission period. Welk does not have a contract rescission option for your ownership commitment. Welk does not have a “take-back” program that would allow you to simply return your ownership to Welk. We will continue to assist you to the best of our abilities with your ownership, use, exchange and rental as applicable, but we will not nullify our contract with you. You both purchased this vacation ownership with the intent on using it for vacation travel. Please allow us to help you use your time. I am happy to have one of my senior Owner Services agents personally assist you with any usage challenges you are having with your ownership. Feel free to reach out to me with any further questions or concerns in reference to this matter Sincerely, *** *** Director of Consumer Affairs Welk Resorts ***

Welk Resort Group Platinum Point Ownership Number *** Dear Mrs***, I am in receipt of your rebuttal response to my response to your Revdex.com complaint Please allow me to address your concerns. Welk Resorts would not control your exchange travel experience We certainly want you to have a fantastic experience and are saddened to hear that your exchange experience was less than ideal Any recompense for the fees your paid Interval international or the hotel you stayed at on exchange would have to come from either of those two parties We are happy to contact Interval international on your behalf an inform them of your poor exchange experience I have included a copy of your Buyer’s Acknowledgment of Representations that was signed and initialed by both of you during your purchase This has been highlighted for your review The topic of tax benefit has been specifically addressed in this document Again, I apologize for the challenges you have encountered with the use of your ownership We will work through any challenges you are having and will do our best to make sure you get everything you are looking for out of your Welk vacation ownership I am happy to have one of my senior Owner Services agents assist you with the usage of your ownership They are available six days a week to assist you with any ownership usage needs. Please feel free to reach out to me directly and let me know how I can be of further assistance in this matter Sincerely, *** ***Director of Consumer AffairsWelk Resorts***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the truthYes, we were contacted by their representatives and I accepted October 4th for a trip subject to consultation with my husband.Since,than I tried to reach representative from that Travel Company to confirm that but nobody pick up the phone or return your callsThey are very comfortable.I repeat,Welk made representation on first attemptThey choose that travel company as their trip provider.They are lousy company and Welk is responsible for promising wordsYes, we didn't purchased Time Share, so is that reason why we have to straggle ? I am sorry, but their advertising didn't said: " If you don't buy, you can't use promising bribe gifts".PeriodAgain,faise advertisingI am talking about Welk Resort, I don't care about Travel Company, with them I don't have nothing,they probably actin accordingly in this consumers scamPeople should be aware about this practices
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Note this contract was signed a
I am not satisfied with the solution as my complaints are below and should be made to consumers on Welks history. There are others with similar circumstances and request this complaint be considered in renewal of Welks business license, investigation to selling practices and promises would suffice. Revdex.com, take a look at the contract enclosed, Page of (Second Page), would an "ethical" company as Welk claims need to put all these disclaimers? If Welks takes it service levels and ethics seriously very seriously I invite them to work with me on a compromise in this matter.1. The company uses high pressure tactics when they sell you the timeshare. You are put in a room with many people (like a trading floor) where if you purchase "win" the product they ring a bell and serve you Champaign. Who doesn't want to feel like a winner and purchase a timeshare. Especially after repeatedly telling them you are not interested and hey keep on coming back with, "we are expanding along the coast in California, let me tell you about the timeshare list, we are on the among and have most value than others....etc." My wife and I felt like we couldn't leave this place without signing. The product Welks sells is a timeshare of lies. When I purchase it I was told I would be part owner of the Mountain Villas that were not built yet, to my disbelief the next time I went there they indicated I wasn't part owner of anything and just owned points, this was issues another issue, the sales people tell you just about anything to sell you the timeshare, especially since the product was not built and no way for me to know until I visited the following yearWelks misleads you that they have rooms and locations always available, will find either you don't have enough points, weeks you want are full, and you need to plan years in advance. There is no way an owner can test or sample the product until after the days they give you to look over contract. They will lure you to their presentations by offering you a free gift "two Safari Animal Park Tickets" was my case, what a coincidence since we where there with the kids. When you actually start using the product you start to realize that booking doesn't guarantee you a spot
for the days you want and many times your points are not enough for day you want so they put you to purchase more pointsConsumer awareness of Welks practices when you need help. Consumers should be aware that if you are told by Welks they can help you if you want to sell your timeshare here is what it means. You will call them and they will give you the name of a local real estate agency who basically tells you that your timeshare is worthless. The agent told me that there are many people in this situation and there is no help, all they could do is refer you to local resources in area. This is reason I went back to Welks and asked agent for help. The sales person indicated only thing I could do now is try to add more points to rent one week and help me pay off my yearly dues. What other options to people who have been mislead and put in situations where they purchase items under pressure worth little or nothing. psEnclosed is my contract as requested
Regards,
*** ***

Welk Resort Group Platinum Point Ownership Number ***Dear Mr***, I am in receipt of your Revdex.com complaint filed on June 3, Thank you for taking the time to talk to me the other dayI have all of the information you provided meI am in the process of getting this
matter fully resolved to your satisfactionI will continue to work with you directly until this matter is closed.Please feel free to reach out to me either via phone or email if you have any further questions or concerns.Sincerely, Hutch FarrellDirector of Consumer AffairsWelk Resorts***

May 8, 2017Mr*** *** *** *** *** *** ** ***Welk Resort Group Platinum Points Ownership Number ***Dear Mr***,I am in receipt of your Revdex.com complaint filed on May 3, Please allow me to address the concerns brought forth in your complaint.show that
you became an owner with Welk Resort Group on August 31, when you purchased 120,Platinum owner points to be used on an every "odd" year basis starting in 2017.apologize for any challenges you may be having with your ownershipWelk is highly rated for owneriguest experiences and for the high trade value through the exchange companiesWe take great pride in assisting our owners planning memorial vacationsI show your points have been deposited for exchange usage with our exchange partner Interval InternationalI do show there was a challenges in regards to bank fees and that those funds were refunded to you.Please allow me to clarify your exchange opportunities with Interval InternationalYour ownership options include depositing a week with Interval International in exchange for a week anywhere in the worldWhen depositing with Interval, you will also receive a second week of vacation (any size villa requested, based upon availability) as a "Resort Accommodation Certificate" (bonus week)When you deposit your ownership with Interval, they will extend the expiration of the deposited week for two additional years.Interval International has thousands of resort choices worldwide and Welk demands a very high trade valueThe process is that you choose a resort destination, have several date choices and call Interval internationalThey will check availability by reviewing inventory that is available at that exact momentIf nothing is available at that moment, interval will start a "pending search" by Collecting the exchange feeTheir system searches hours a day, Seven days a weekAs soon as a match is found, they will generate an instant confirmationMore than 70% of our owners receive a confirmation within hours.Welk and Interval international cannot guarantee that there will be space available for any vacation request that is madeThere are some locations, areas and times of year that are in higher demand and will take a little more planning for exchange travelHawaii is a very high demand locationThe use of your bonus weeks can be in a one-bedroom to a three-bedroom villa, depending on what is available at the time of your requestIf there is space available, you would just pay the fee for the larger size villaWe do our best to accommodate your request and will help you with vacation planning to best fit your vacationing needsAll exchange usage is on a space available basisThis is covered in your ownership documentsI am happy to have a senior Owner Services agent assist you with the best practices for planning your exchange vacations. As for your request to terminate your contract and a refund of the funds paid to Welk Resort Group, it is not Welk's policy to cancel Contracts that have passed beyond the rescission period required under California law, Welk Resort Group will not be refunding you any monies that have been paid toward your ownership obligationI do not have a cancellation option for your ownershipWe understand that you are given a large amount of information on the date of saleThat is why we legally allow you seven days to read your contract after the date you signedIncluded in your documents were specific procedures on how to utilize your vacation ownership, as well as directions to cancel that same ownershipIf you wanted to cancel within that timeframe you had the right to do so, for any reasonThe instructions are specific that it must be done within the defined timeframeI have included a copy of the final page of your purchase contract for your review.Again, I apologize for any challenges you have encountered with the usage of your vacation ownershipWe are willing to help you work through those concerns and help you get all you want out of your ownershipAs stated above, I am more than happy to have a senior Owner Services agent personally assist you with the best practices for the usage of your Platinum point vacation ownershipPlease know that we are here to assistand guide you through your ownership to make sure you are enjoying it to its full potential.One of the great benefits of a Welk vacation ownership is in having the opportunity to spend your vacation with your family in a fully furnished villa instead of a hotel roomWe offer five exceptional Welk Resort locations with activities and amenities styled to fit the needs of our vacationing ownersYour Platinum point ownership allows you to choose to stay at any of our Welk Resort locations within the Platinum Point ProgramYou can choose to use your time to travel via exchange through our exchange partner Interval International as well.Please let me know how else can be of assistance in this matterI can be reached directly at the e-mail address listed below

Mrs*** ** *** *** *** ** ***Welk Resort Group Audition Owner Number ***Dear Mrs***, I am in receipt of your Revdex.com rebuttal to my response My understanding is our Auditions team has agreed to provide you the Dream weeks for your usage and address the fees associated with those Dream weeks I understand you want to make sure everything works in regards to future travel Please feel free to reach out to me directly if you have any concerns and I will be happy to get our team involved to assist, if needed My direct e-mail is listed below Sincerely,
*** ***Director of Consumer AffairsWelk Resorts***

Welk Resort Tour ID Number *** Dear Mr***, I am in receipt of your Revdex.com complaint filed on June 18, 2014. I apologize for the delay in response. I have been trying to verify the information in regards to your deposit and stay I am
going to need some assistance from you to resolve this. According to the hotel where we had you booked the accommodations were used for one night but you did not show up for your tour. That is the reason you were charged. Your complaint states you did not stay the night. The host hotel shows differentlyWe want to get this resolved I do show our team has been reaching out to you to confirm what happened but they have been unable to reach you at this point in time. Please return a call to them so we can get this matter resolved. Feel free to reach out to me directly with any further question or concerns you may have regarding this matter Sincerely, Hutch Farrell Director of Consumer Affairs Welk Resorts ***