Renters Warehouse

The property owner utilizes his own vendors for repairs. He has indicated that the vendor will be addressing the issue and will be completed very quickly. Regarding the deposit concern, we have listened to the phone call. We are currently researching the concern. The tenant did refuse to provide the...

requested receipts. We will work to have this resolved as well. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The issue has been resolved. Thank you!

I am rejecting this response because:
I received the email you sent that they responded back. But Ive been having and issue with the plummber they have sent out he does not do a good job and still has not finished the job. I have called an complained about this an they said a manager is suppose to speak to me but have yet to get a phone call from one of them. Im back at square one with them.

Renters Warehouse has done everything within a very tight timeframe. We will begin with the AC concern that the client is discussing. The initial call came in after normal business hours on our emergency phone line at 1125 pm on August 27, 2017. . A vendor was scheduled for the next morning August...

28, 2017. There were some costly repairs that needed to be completed and a proposal was prepared for the client. In between there were portable cooling units that were sent to the property to assist the clients tenants with cooling the property because as the client indicated the temperature has been over 100 degrees. The first proposal was given to the client with 2 separate choices of a repair or replacement. The client then declined this proposal and a second estimate was given the following day which was also declined. The client determined that fixing the unit on their own was the best path. At no time did Renters Warehouse not provide needed assistance for the clients tenants. Moving on to the dryer. The tenant called into our maintenance department at 934 am. The tenant had a fire department official on the phone with her describing what had occurred. We made contact with the client at 941 am the same day. The owner at that point made the decision to purchase a new unit from the Home Depot. The client in both occurrences determined that fixing the issues on their own was what the client wanted to do. Finally, if the client would like to sever ties with Renters Warehouse there is only a 30 day notice requirement that needs to be given. Renters Warehouse does not charge for cancellations as most other management companies charge a fee. Renters Warehouse will cease the management of the properties as of September 30th as the client has requested. Thank you.

[redacted], Thank you for reaching out! I understand that the situation can be stressful when it comes to having to evict a tenant from a property.  I will cover a few facts as it pertains to filing an eviction due to a lease violation. Evicting someone for a lease violation...

rather than non-payment of rent means that undisputable proof of the lease violation needs to be gained before bringing the issue to court. In this case the tenants had more pets at the property than allowed per the lease agreement. To try and verify the amount of pets at the property an inspection of the property was required. Per the State of MN before a landlord or agent of the landlord can enter a property they must first provide the occupant with Reasonable Notice of the Inspection. As a standard Renters Warehouse views Reasonable Notice as 24 hours prior to entering the property, I understand that in this case providing the tenants with notice of the inspection was not ideal for the situation and allowed them time to "remove" the additional pets from the property. However we are required to provide the notice to the occupants before entering the property, if we would have entered the property without providing notice to the tenants it would have jeopardized the eviction case against them. To help validate the voilation of the lease you were asked to provide photos of the additional pets in the property due to the tenant removing the pets when inspections were performed. According to the settlement agreement the tenants were ordered to vacate the property on the 28th of August 2016. The security deposit that was paid when the tenants moved into the property can be used to cover any damages done to the property that are considered outside of normal wear and tear. The disposition of the Security Deposit must be completed within 21 days of the move out date per MN State Statute (504B.178).  I would love to help you get this situation resolved and continue to offer our support. Please reach out to us when it is convenient for you and we will continue to work towards a reasonable solution. Kind Regards.  We would love to help you get this situation resolved and continue to offer our support. Please reach out to us when it is convenient for you and we will continue to work towards a reasonable solution. Kind Regards.

There is currently a dehumidifier in the property, however, both times that a tech went to the property to inspect for water damage, the dehumidifier was either off or turned to the incorrect setting. The tech specifically said this was the cause for the dampness and musty smell.  Therefore, we need you turn the dehumidifier on and keep it on so that we can assess whether or not the current unit can do it's job or not.  If after 7 days the dampness does not go away, please let us know so that we can have a tech determine what type or model of high-efficiency dehumidifier we may need to replace it with.

To Ms. [redacted],We received your Revdex.com complaint today about non-payment of commission for the lease associated with MLS #[redacted]. The tenant moved into the property on 11/15/14. I understand you spoke to our property manager about this via the telephone yesterday (12/11/14). Earlier this morning she...

arranged to have the commission check mailed out to you today. You should receive it in a few days. We try and process outside agent commissions quickly - we are sorry that this one did not go out as quickly as we both would have liked. We do appreciate all your help in getting our client's property rented.If you have any questions please feel free to contact me at the number below.Sincerely,[redacted]
[redacted]

I am rejecting this response because:There were several pictures sent to show the black mold on the wall by in my daughter's room and there was not a quick response because I had to call for several days in a row to get what was taken care of done. I went without hot water for almost a week and I do have witnesses of that and that there is black mold in the home. I have a therapist that has been coming to my home a year and threatened to report all the code violations she seen. So for them to deny that this is not there is not true. There are spider's in the home and to my understanding I am not responsible for the annual maintenance for the pest control which has never been done by Landlord as long as I have been living there. I have sent pictures of everything they asked for so they have seen with their own eyes what I am complaining about. I did agree to get the carpets cleaned and they did eventually come to replace the stove and fridge but the leaky sink has yet to be fixed and it was reported to them months ago. I want compensated for the maintenance of the spider's to keep my children's safe from bites. I have seen several spider's including poisonous ones I took pictures to show the maintenance guy who has called in scheduled to come this Saturday. I have already paid $ 129 for Orkin to come for a whole year and it is $77 every other month until September of next year to keep of with the maintenance of the pest.

The owner concedes that after the inspector was out there that there is more work to do.   Another ticket has been created for an estimate but will not be approve yet, the owner is waiting on another contractor.  The owner is not issuing any further credits at this time,...

other than the prorated rent which has already been assessed to the tenant's account.  Our office or the owner's vendor will be in contact with the tenant shortly to reassess the property condition.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. i just received payment in full, thank you.

Thank you for letting us know your concerns. We have made contact with our accounting department regarding your concerns. They will be refunding the funds as requested. Thank you again.

I am rejecting this response because:
Renters warehouse has done nothing . They did not inspect my house when they were sapose to therefore my house has damage to it this makes them responsible. They are trying to skate around it in there answer . The fact is I have it in writing to inspect my house on the 7th and had called for 4 days before that . That in itself tells you what kind of business they do. They did not inspect my house till the 15th now my house has damage to due to there neglect . They are responsible they need to pay 295 that's the only way this will be settled

Initial Business Response /* (1000, 10, 2015/12/09) */
Hello [redacted],
Thank you for your feedback.
I understand that you have had problems understanding how to use your water heater. Unfortunately when you make manual adjustments to the water heater it changes the way the water heater...

performs. The repair companies that were dispatched to your home found the unit to have been in perfect working order on all 3 visits. After the first several visits the single charge of $150 is well within the rights of the homeowner to pass along to you.
Please feel free to reach out with questions.
Initial Consumer Rebuttal /* (3000, 12, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am formally requesting Renter's Warehouse to supply the repair company's records detailing the dates they came to my residence as well as the repairs/maintenance that they did on each date.
If these records cannot or are not supplied, so that I can refute the response, I am asking that the single charge of $150.00 be removed from my account with Renters Warehouse.
Final Business Response /* (4000, 14, 2015/12/10) */
Hello [redacted],
I have included excerpts from your maintenance log below:
July 26th, 2015:
FROM THE TENANT
I am having H2O issues in my townhome - no hot water.
July 26th, 2015:
TO THE OWNER
The maintenance repairs that you have approved were completed on 07/26/2015
August 15th, 2015:
FROM THE TENANT
The furnace was maintained a few weeks ago, but the hot water temperature was set too hot (scalding). When I tried to reset the temperature (last Sunday), the water gradually cooled too much to the point of no hot water at all by Friday. I again tried to reset the furnace last night with no success. Now I cannot tell if the pilot light is on. The pilot light being out was the problem the last time the furnace was maintained.
August 20th, 2015:
8/20 Mr Rooter went to the property, ran a diagnostic for $150, nothing is wrong with the hot water heater.
August 21st, 2015:
Tenant again called Mr Rooter to say it was broken on 8/21 and later called back to cancel the appointment that day
August 27th, 2015:
Tenant put in a maintenance request for the water heater on 8/15, after messing with the buttons on the water heater, Mr Rooter couldn't contact her and then the tenant left it alone for a while and was able to get hot water again, so the tenant cancelled the request. Tenant called in the water heater again, sent Mr Rooter a video of what she was doing (running only the hot water until it ran out and got progressively colder and thought it was broken because it wouldn't get hot again).
September 4th, 2015:
Mr. Rooter Plumbing's Master Plumber, John [redacted], went out and fully inspected the water heater which included removing burner assembly and checking all elements... no issue was found. Water heater is in good working condition. Transferring back to RW to close this ticket. Will send email to property owner letting him know our Master Plumber's comments.
September 8th, 2015:
FROM THE TENANT:
Your Master Plumber was out to my home this week. He said to contact him if my water issue happened after he left.
I am writing to report that I did not have hot water Saturday evening. Please have him come back to my home ASAP.
Hopefully this helps clarify the number of trips that were taken to the home [redacted].
Feel free to reach out with questions.
Kind Regards.
Final Consumer Response /* (3000, 16, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Each technician ( 3 in total) who came to my home did in fact do maintenance on the water heater.
The first technician informed me that the pilot light was out. He cleaned around the pilot light and then relit it.
The second technician inspected the water heater and did some minor cleaning.
The third technician asked me if the other two technicians had removed a plate/element from the bottom of the water heater and cleaned it. I told him no. He cleaned the plate/element from the bottom of the water heater and informed me that if the water heater "thinks" that there are issues, it will shut itself down.
I dispute the response given by both Renters Warehouse and Mr Rooter and request again to see the documentation submitted by all three technicians for all three visits made to my home.
Additionally, in the attached document, there is an email from the property owner informing me that he did not give Renters Warehouse permission to charge me $150.00 as well as an email from Renters Warehouse informing me that the property owner gave them permission to charge me $150.00.
I am requesting the documentation supporting the claims by Renters Warehouse that the property owner gave them permission to charge me 150.00.
I again am requesting that the $150.00 charge be removed from my account with Renters Warehouse.

Thank you for reaching out. At no time has Renters Warehouse performed any repairs on this property. The $10,000 that is being described is only a proposal. We are not trying to collect any money from him for services rendered. Regarding the request to end service we can certainly assist with that...

as the contracts that the owner has signed indicates that he may cancel at anytime with 30 days notice. We are happy to have this addressed for the client and make it effective as of September 30 2017. As for the request for Renters Warehouse fixing the issues at our cost, that is not going to happen. There is nothing to indicate that this would even be necessary.

I stand by my first and only response. Sent from my iPhone [redacted] Decked Out & Fenced In Construction, LLC www.dofic.com [redacted]@dofic.com [redacted]

Thank you for reaching out to us. This particular instance, the property owner wanted to make the needed repairs. Renters Warehouse could have made repairs if there was no contact with the property owner. The property had a few water leaks to be addressed but it did not have anything to do with...

habitability. The property owner also paid for a hotel room. The property owner has been working to have all the issues addressed. At this time there is no information that has been given that would indicate any refund is due. Thank you.

I am rejecting this response because:The customer service at Renter's Warehouse is poor at best.  Getting a replacement control for a gated community should not take more than a week.  It's taken months.  I spoke to Jerome last week, it's been over 7 days, and still no control.  That's absolutely ridiculous.And my argument regarding the inspection is I want to know how many times are they inspecting the house.  I have valuables and privacy and don't want people repeatedly inspecting the place I live in for hours at a time as they have already done once before.I spoke to my lawyer and this is a losing proposition.  I'll simply run out the lease and move.We have a Federal Reserve raising rates and the DOW over 20,000.  The ideal environment for a bigger crash than 2008.  Let Renter's Warehouse and the homeowner's try and find someone willing to spend 2400 dollars a month on their sub standard rental service.  An example of how poor the service is I got a call yesterday from Renter's Warehouse at 12:21PM Pacific.  The woman spoke so fast on my voicemail I cannot understand what her name is.  She said she was "reaching out" and to please call her back.  I called back at 12:38PM Pacific.  17 minutes later.  I left a long message stating my name, address and phone number 3 times.  I repeated my message 3 times.  Has anyone called back???   Of course not.  The only time they call is if they need to inspect the property or collect money.  Zero customer service.  Again, should there ever be an emergency and I cannot get into my neighborhood and anything happens to my 4 year old autistic daughter, I will make sure everyone responsible for not getting me access to my neighborhood is sued accordingly.Nothing that I asked was difficult nor unreasonable.  In fact it could be considered fairly routine.  But nothing is routine with Renter's Warehouse aside from collecting money.

What an amazing company!! Gabe S[redacted]o is just wonderful!! I cannot thank him enough! Super nice and professional....helped me keep my home and rented it fast with a reliable Tennant!!

I'm a home owner and I gave Renters Warehouse managing my property. Hahaha, actually managing my property is not what they are did! They just collect the money. I've had to make all the phone calls to my home warranty several times, all the phone calls to renters, all the phone calls to repair people. I called Renters Warehouse, no one ever knows what is going on, they lack any skills as to know what repairs need to be done. I called and asked for a home inspection since my tenants broke/cracked the toilet, when they finally called me to report the problem there was $1700 in damages to sheetrock. I bought insurance with renters warehouse to cover damage renters caused. Renters Warehouse said cracked toilet is normal wear and tear. I can go on and on about my horrible experiences with renters warehouse over the past 6 months. If I could give renters warehouse a negative star I would. The list goes on of what they did not do! I'm selling my rental property now and I have discovered the HOA had sent courtesy request, which were never brought to my attention and now I have $1200 in fines from the HOA. I never knew about these and would have corrected the issue immediately had I known! I also viewed the video Renters Warehouse recorded of the walk through, with the tenants and they didn't walk around in the back yard. I had planted over $500 dollars in trees and plants, not to mention the labor cost of planting. Well the tenants have totally neglected the yard. Almost everything is dead! Furthermore, the brand new $1,800 French doors with blind on the inside of the glass that I had installed 5 months prior to tenants moving in, was also not filmed from the outside. The tenants dog scratched the outside horrible! This has lowered the value of the home and now I will not get the money I could have gotten! They walked around filming as they were walking and ran out of time according to what is said on the video. So they only mad as far as the french door and opened it. Never stepping foot outside. There is still more, but I think you get the picture! Going with Renters Warehouse did not save me time nor money!

Phil is amazing. He is always happy and willing to help. He has leased our house 3 times. In each case, there have been other homes in the area for lease for much longer than our listing with Phil.