Republic Parking Northwest Inc

Complaint: [redacted]I am rejecting this response because: It's not actually a response, but an indication that they may respond in the future. I would like to resolve the situation soon.Sincerely,[redacted]

Hello,Did you contact the notice department regarding the notice? They usually work with customers if you explain the situation in a calm manner. You may contact them at the phone number printed on the notice.Thank You.

Complaint: [redacted]I am rejecting this response because:I am not rejecting this, but I can't accept it yet. As soon as I receive the refund the manager agreed to, I will be able to accept and close this case. He said it would take 2 weeks.Sincerely,[redacted]

Notice number [redacted] was issued to vehicle with license plate number [redacted] on 11/11/2017 at 7:51 p.m. The notice was issued at 401 5th Ave North in Seattle, WA, a private parking lot that our company manages. This notice was issued for $45 as our checker could not confirm payment due to an...

improperly displayed receipt. Per the “Terms & Conditions” posted, any vehicle that fails to pay for parking in advance is subject to a $45 parking notice and/or being towed. Pictures of the violation have been available to the customer via our web site.The first communication the Notice Department received regarding this notice was an email sent from the customer on 12/14/2017. Customers issued notices who wishes to dispute them via email contact our general email address, "[email protected]." We have an automatic response that is sent in response to every email received. Below is the automatic response that is sent for every email we receive:"Thank you for contacting Republic Parking NW Notice Department. Our office hours are Monday through Friday from 8 AM to 5 PM. All emails are answered in the order in which they are received. Due to high volume, please allow up to 5 business days to receive a response. If appealing a notice, please do not remit payment until a response has been received from a Republic Parking representative."In the email we received, the customer stated they had spoken to our answering service who informed them that their receipt was improperly displayed, and that they would need to contact our department to resolve the notice. The customer asked how to resolve the notice.A response was sent on 12/19/2017, which was the third business day after the original email was received. In our response, we requested the customer provide proof of payment for their parking on 11/11/2017.The customer sent a response on 12/19/2017 with a copy of their bank statement showing the charge. Our automatic response was sent to the customer, once again informing them that all emails are answered in the order that they were received, which can take up to five business days.The customer sent another email on 12/20/2017 requesting a confirmation that the fees had been removed. The customer sent another email on 12/21/2017 at 9:46 a.m. with the same information as well as stating that they were going to file a complaint with the Revdex.com.The customer also left a voicemail for us on 12/21/2017 at 9:37 a.m. There is an outgoing voicemail informing customers that we respond to all voicemails in the order they are received, and that a call would be returned the next business day.Due to the excessive amount of contact we were receiving from this customer, we responded to the customer on 12/21/2017 at 10:15 a.m. instead of responding to their messages in the order they were received. Our response to the customer informed them that they needed to only contact us once andthat a response is sent to all communications. We also informed the customer the notice was voided as a one-time courtesy and that no amount was owed.In summation, the notice was issued correctly because the receipt was displayed face-down instead of instructed. The customer contacted us, inquiring how to resolve the notice. We informed the customer of the documentation needed. The customer sent that information. Instead of complying with the several messages from us informing them of the response time, the customer continued to contact us and, ultimately, filed a Revdex.com complaint in order to expedite the resolution. This notice was voided as a one-time courtesy. If this customer receives any further notices, they will need to be paid in full.

Mr. [redacted] was parked in stall 9 when the parking notice for nonpayment was issued to him.  The attached file ([redacted].jpg) shows his vehicle parked nose in into this stall the night the parking notice was issued.  The second file ([redacted].jpg) shows stall 9 today, as well as the signage that states that the parking lot is paid parking after 8 PM.  The last attached file shows a close up of this sign.  This should dispel all past and future claims by Mr. [redacted] that the parking lot was for the use of the public and free for all who park there.  Furthermore, if Mr. [redacted] exited his vehicle as shown in the photo from Aug 27th, he would have been within 6 or less feet of the sign. 
Since Mr. [redacted] original claim was that he went to get groceries and coffee the evening the parking notice was written, we would like to request proof that he did either on Aug 27.

Hello,
 
Can I please have the license plate number or the notice number to look up the information?  Has the notice dept contacted you yet?
 
Thank You

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  I was never told that I would have to respond in writing. How convenient that you have no record of the phone calls, one of which I was told that this would be resolved. That's a pretty foolproof scam. If this isn't made right, quickly, my new hobby will be reporting my story online until it's corrected.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response...

because: There is a picture of a sign that says you have to call a towing company but no reference as to where the sign is hidden or the hours the parking garage is open and I did not call a towing company the gate was opened by the parking attendant. So, the parking garage was contacted to send proof of signage and they were unable to locate where the hours of operation are posted to take a picture. I feel this in itself proves my point.
Sincerely,
[redacted]

Notice [redacted] was issued at our privately-owned location, [redacted], Factoria Village Shopping Center on 11/17/16. Parking at this location is reserved for customers patronizing the Factoria Village Shopping Center at all times while parked. Any parker seen walking off the location is considered...

‘Unauthorized’ and their vehicle may be subject to a fine and/or impound as stated in signs posted at the location. Notice [redacted] was issued for ‘Unauthorized Vehicle’ as our checker saw the parker walk off the lot. Our notice department stated in an email to the customer on 11/30/16 that the notice was issued because the parker was seen leaving the location, and as per our contact with the Factoria Village Shopping Center property owner, Republic Parking Northwest is unable to adjust this notice. This notice was paid in full by the customer on 12/2/16 and is now closed.
Thank you,
Notice Department

Hello, I requested photos of the location from the notice dept to show all the signage that states which spots are complimentary for 30 min vs. the permit only parking.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the license plate number is [redacted]
Sincerely,
[redacted]

I am forwarding information from the notice department regarding this notice.
 
Notice [redacted] (file [redacted]) was issued on July 20th, 2016 at our privately-owned Century Square location for Improperly Parked. Improperly Parked notices are issued when vehicles are parked over or outside the designated stall lines as improperly parked vehicles are deemed a safety issue. This notice was temporarily reduced from the standard $45, to $20, as a one-time courtesy via an email exchange between our notice department and the customer between 8/15/16 and 9/6/16. During this time, our notice department granted the customer the location manager’s email address for further questions regarding the circumstances of this notice. To the best of our knowledge, the customer has not contacted the manager with regards to this notice. Currently this notice is open for $70.00 ($45 for the original notice, $25 late payment fee) as the customer failed to pay the negotiated rate during the 2-week negotiation window.
 
Thank you,
 
Notice Department
Republic Parking Northwest, Inc.
200 W. Mercer St., Ste. 103
Seattle, WA  98119
www.rpnw.com/notice
ph: 206-783-4144 ext. [redacted]
fax: 206-783-4324

The customer's second check for $35 was received this week and accepted as payment in full.  The late payment penalty was waived.  In response to the allegations about our company, Republic Parking spent over $3,000 last year to add signs and color coded stalls with restricted use to...

reduce the number of parking notices.  There are 48"x48" signs posted at each entrance to the facility and an additional six 31"x30" signs with the same message on them about the use of stalls in the lot posted throughout the parking lot in the landscape islands.  Photos of these signs are attached.  Interestingly enough, the customer parked within 15 feet of the pay box as evidenced in the first attached photo where the pay box (circled) can be seen behind the customer's vehicle.The customer's claim of sending the first check cannot be substantiated.  We never received, have no record of it, and the customer cannot provide evidence that we did receive it.  It would counterproductive to hold checks just for goal of making a payment late.  Furthermore, there is no evidence in our call log or notes associated with the customer's parking notice that the customer every contacted us.

Good Morning,I spoke with the notice dept about your notice.  It looks like they reduced the notice to $12 (What you would have paid for).  We sent an email on May 25th.If you need any more assistance, let me know.Thank You

Hello,
 
Can I please have the notice number or the license plate of the car to look up the information?
 
Thank You

Complaint: [redacted]I am rejecting this response because:
the issue has not been resolved.
I no longer have the original notice, if you know who you're sending mail to, then you should know whom you're sending citations to.
Sincerely,[redacted]

Hello,
 
Please provide your license plate number so I can look up the information.
 
Thank You.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I requested photos of the location from the notice dept to show all the signage that states which spots are complimentary for 30 min vs. the permit only parking.