Ripped Muscle X

The name of the company and the product are the same Ripped Muscle XPlease clarify what info you need me to providePleas be more specific in identifying the info your requesting

At Ripped Muscle Extreme, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied
with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 04/15/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 04/30/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 05/16/with a request for cancellationWe researched our records, and there was no previous attempt to cancelIf the account had been cancelled within the trial, the consumer would have been immediately required to return the remainderHe had not, by the recorded phone call as of yesterdayThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation
We have refunded the charge of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. http://rippedmusclex.com/ or http://rippedmusclex.com/main/ and below is a brief explanation of our terms and conditions.
Terms and Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of Miracle SaffronWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if Miracle Saffron is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-866-219-1654 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothiwill bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-866-219-1654 or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At Ripped Muscle X, every customer is given the option to try their first day supply without charge for the first days
from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.rippedmusclex.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.rippedmusclex.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 11/16/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 12/1/as explained in the terms and conditions which they agreed toThe customer was billed for their next day supply 12/31/on The customer's account was placed on hold due to a declined payment on 1/30/To date, the customer has not contacted Ripped Muscle X, however we will keep the account closed from here on. We have refunded the amount of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.rippedmusclex.com or www.rippedmusclex.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the original order date to decide if Ripped Muscle X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ripped Muscle XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-204-7725 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-204-7725 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Ripped Muscle Extreme, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied
with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 11/20/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 12/05/as explained in the terms and conditions for which they agreed toThe customer was then re-billed and re-shipped a new bottle at the same cost on 01/04/14, as explained in our terms and conditionsThe consumer contacted our company on 01/07/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent refunded the charge of $on that same dayThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit backWe then received a notification of dispute on the refunded charge from their banking or credit card institution on 01/30/As a further courtesy, we will refund the original charge of $from the 12/05/chargeThe later charge of $from 01/04/may not be fully granted as a result of their dispute and the decision their banking or credit card institution will make according to the authenticity and authorization of the charge

At Ripped Muscle Extreme, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period
and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 10/02/This is when they paid the initial $*** and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 10/17/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 10/20/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. ---------We have refunded the charge of $*** from 10/17/due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersThe refund of $*** will be issued back onto the card used in the original purchase, the consumer will receive an e-mail confirmation and the refund will process back in three to seven business daysOur refund policy explains our credit system in our full terms and conditions on our website providedWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. www.rippedmusclex.com and below is a brief explanation of our terms and conditions. We would also like to confirm that we do not handle *** *** ***, they are a company that we are advertised with by third party advertisers, however we do not have access to their accounts and the consumer would need to contact them separately. Terms and Conditions:You must pay a shipping and handling fee of $*** for us to send you a full day supply of Ripped Muscle XWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if Ripped Muscle X is right for youIf you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothiwill bill you $*** for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $***To cancel automatic delivery and billing, call us at *** or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At Ripped Muscle Extreme, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product,
they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 11/01/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 11/16/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 11/18/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation.
---------
We have refunded the full charge of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. www.rippedmusclex.com and below is a brief explanation of our terms and conditions.
Terms and Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of Ripped Muscle XWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if Ripped Muscle X is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-866-219-1654 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothiwill bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-866-219-1654 or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At Ripped Muscle X, every customer is given the option to try their first day supply without charge for days after
receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 01/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 01/as explained in the terms and conditions which they agreed toThere was a recurring bill processed on 02/for $The consumer was shipped a second bottle for this billingThe consumer contacted Ripped Muscle X on 03/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the contact, the customer service agent refunded the amount of $from 02/that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. However we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Ripped Muscle X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ripped Muscle XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I received the refund and the product will be shipped back, thanks for your help
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Ripped Muscle X, every customer is given the option to try their first day supply without charge for days after
receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 02/09/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 02/27/as explained in the terms and conditions which they agreed toThe consumer contacted Ripped Muscle X by e-mail on 02/27/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailHe was notified of the terms and conditions he agreed toHe made no further attempt to contact us or notify us of his request to be fully refunded.We have issued the full refund of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Ripped Muscle X is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ripped Muscle XWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period,...

if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. 
The consumer placed the order on 11/8/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 12/1/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 12/1/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of this complaint, we have refunded the charge of $87.63 as of today's date. The consumer would have received an e-mail confirmation of the cancellation and now also the refund. The refund will take three to seven business days to credit back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Up to this...

point in time, the company has not demonstrated any proof I entered intoi any agreement. I have made multiple requests for proof of any agreement and the company has failed to provide it. Additionally, please take note of the linke http://www.supplementcritique.com/ripped-muscle-x-review/ whereby the company purposely uses fake ESPN endorsements to advertise their products. I am demanding a complete refund.
Regards,
[redacted]

This product is ** and unsafe it is not FDA approved and sent me to the hospital with heart palpitations I did there 14 day trial and received the product late and they would still not refund me even though I had the product for less then 10 days this is just a credit card recurring charge scam.
There website is full of fake results and testimonials and they even tell you that under each picture it says actors shown results not typical which means **
and at the bottom of their site it says
Results may vary, and the testimonials and images featured on this website do not represent typical results.
Which means you will not get results I sued this product for 2 weeks and had no results
DO NOT BUY THIS PRODUCT STAY AWAY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.How is one to contact them if they never answer the phone number published on it's website?
The terms and conditions are buried in and are confusing as well.  I am still requesting a refund.
Regards,[redacted]

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied...

with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. 
The consumer placed the order on 04/04/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 04/23/14 as explained in the terms and conditions for which they agreed to. His second bottle was automatically billed 30 days later on 05/23/14. The consumer contacted our company on 05/23/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent voided the charge of $87.63 on that same day for the 05/23/14 charge. The customer obviously did not receive the second package, because it was cancelled the day it was billed, and we stopped the shipment(this information was given to the customer that day). The customer told the representative that he disputed the first charge. He was told that we cannot refund the charge unless he dropped the dispute. The customer agreed to contact his bank to drop the dispute. The customer has not contacted us to verify if the dispute was dropped or not, therefore the first charge of $87.63 was not refunded. We are assuming the customer has already dropped the dispute, and is now asking for the refund. We are going to issue the refund for the first charge of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. http://[redacted]/ or http://[redacted]/main/ and below is a brief explanation of our terms and conditions. The customer is required to return the first bottle to the San Diego address. He will receive email confirmation of the refund.

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the...

remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 10/19/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 11/09/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 11/12/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. 
 
We have refunded the charge of $87.63 as a courtesy due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. www.rippedmusclex.com and below is a brief explanation of our terms and conditions. Also, the consumer mentions another company, please have him contact them separately. 
 
Terms and Conditions:
You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ripped Muscle X. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if Ripped Muscle X is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-866-219-1654 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing-we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-866-219-1654 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied...

with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 07/08/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 07/23/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 07/23/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $87.63 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be partially satisfactory to me.  I am only being refunded half the amount $[redacted] out of $[redacted]. The other $[redacted] is from [redacted] but both were ordered together through the same vendor. I would like for them to acknowledge this and refund me the other $[redacted] as well.  I have received a notification from the vendor stating that a refund will be issued for $[redacted] that I am pleased to have received. I would like the Revdex.com to discuss the remaining amount with the same vendor and update me on the situation. Furthermore I am extremely satisfied with the result the Revdex.com has provided. 
Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be a good step, but I do think the Revdex.com needs to step in a do as much as they can to shut this company down.   I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Still not happy I had to waste my [redacted]e at work to figure this out.
Regards,
[redacted]

They have refunded my order price of $87.50.  They do state their terms and conditions on a click to this page of small print connection and it is buried in mounds of small print as well  as the exorbitant price of their product.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]