Ripped Muscle X

Review: I signed up for a 14-day free trial for this company's supplement through an advertisement I saw on ESPN. I was under the impression I would be receiving a 14-day supply of the supplement no strings attached and that the only charge I was to be held liable for was the $4.95 for shipping. I also purchased the trial for the "Fat Burn X" product, whose office is located in a different city in California but I was unable to find a business listing for them through your website. I am assuming they must be directly related in someway because I was able to order both supplements through the same advertisement and their product labeling is identical. The process for "cancelling the trial" was not clearly stated in the area of the website where you input your information to place the order. You are asked to accept the terms and conditions without them being stated. It was not until after I realized that there were 2 charges of $87 in my debit account statement that these "terms and conditions" are listed in VERY small print at the bottom of the page. They do not give you any kind of reminder that your "trial" is about to expire and then to proceed to charge your debit card without your knowledge. The quality of the actual supplement aside, this is obviously a scam by this company to trick people into giving them their money. I cannot afford to pay both of these charges. I have already cancelled my account for both companies, and asked them to refund my money. They said they were unable to do so, even after I stated I still had both supplements; I have not even opened the Ripped Muscle X supplement. I would be more than happy to send both supplements back if they are able to give me a refund.Desired Settlement: I would like both of the $87 charges refunded to my debit account.

Business

Response:

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 10/19/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 11/09/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 11/12/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation.

Review: A Facebook ad for this product stated a "Free 14 day trial." After I clicked on the link, it has you enter all your information, then it states on the bottom of the page under terms and conditions "I have 14 days to see if Ripped Muscle X is right for me" stating that the only charges will be for shipping and handling during the 14 day trial. 2 days after receiving the product I was charged 89.00. I called several times with no response, the call was on hold until the line finally went dead. I finally emailed them about it, and they stated that the "Free trial" was only free if you cancelled 14 days after you ORDERED it. My complaints are as follows: First, this is obviously unbelievably misleading. A 14 day trial by definition means that you have 14 days to try the product. By the time they got around to shipping it, and it traveled from California to New York, I had 2 days to try the product before I was charged 89.00. Secondly, there was also no regard to the fact that even though I sent the completely unopened product back after 17 days instead of 14, and I explained I was not able to have the "14 day Trial period" they promised to see if I wanted to purchase the product, they would not honor a refund. As I explained to them, I am not looking for something for nothing, I sent the product back, unopened, immediately after I realized that their ad was misleading people into thinking they would actually have 14 days to try the product.Desired Settlement: I would simply like the 89.00 refunded to my credit card. The original charge for the shipping and handling, that was clearly stated, is not included in this.

Business

Response:

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 6/20/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 7/5/14 as explained in the terms and conditions for which they agreed to. The consumer emailed our company on 7/7/14 with a request for cancellation. The account was cancelled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the email the customer explained that they have returned the product. We have issued the customer a refund today in the amount of $87.63 as we care about customer satisfaction. The refund will take three to seven business days to credit back.

Review: I made an online inquiry for information concerning two products. A representative contacted me. I did not want to do business with the company once I heard they were a subscription service. The representative told me that I can obtain free samples of the product by paying the postage. I specifically told him that I DO NOT WANT TO BE ON THE SUBSCRIPTION SERVICE. A month later, I get a charge on my credit card. The representative put me on the subscription service anyway. Besides that, the samples were ineffective, and I will never order the product again. In my opinion, this is FRAUD. The representative took my credit card information for postage and then proceeded to place an unauthorized order with my credit card information.Desired Settlement: Refund my money and never contact me again.

Business

Response:

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The consumer placed the order on 01/18/2014. This is when they paid the initial $1.99 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 02/09/2014 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 02/10/2014 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $47.33 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back.

Review: This company has gone to great lengths to trick the public/consumers. Below are two links to similar "articles" that appear to be written written by a fake author. Please note that the "facts" from each article, including the author's name, need to get ready for a competition and weight loss/muscle gain are identical. However the images of the author are different in each article. In addition, the magazine itself does not exist. The links on the page do not exist. The reporter does not exist. This is false advertising, plain and simple. There exist over a dozen complaints about the automatic billing on day 15 of the "free" 14 day of a thirty day supply for this company (and ELITE TEST *60 which is actually the same company-different products). I called to cancel within 24 hours of my order and want to assure no charges appear on my card.

I was told the items shipped and I would have to ship them back to sender and they would have to be received or I would still be charged. I AM EXTREMELY UNCOMFORTABLE WITH THEIR TACTICS AND AMY SKEPTICAL THEY WILL ACKNOWLEDGE THE PRODUCT RETURN, THEREFORE CLAIMING THEY HAVE THE RIGHT TO CONTINUE TO CAHRGE ME UNDER THEIR TERMS AND CONDITIONS.

Please see the "articles" at the following links.

[redacted]://[redacted]/*/[redacted]://[redacted]/Desired Settlement: PLEASE DO NOT BILL ME AT ALL. THE PRODUCT WILL BE RETURNED UNUSED.

In addition, stop the false advertising immediately.

Business

Response:

We have refunded both of the shipping and handling charges of $4.95 for the 14 day Trial offers of Ripped Muscle X and EliteTest *60. Please allow *-7 business days for the refunds to process. The products had already been shipped when the customer called our customer service center to cancel. We closed the accounts and he received an email confirmations confirming this. We advised him of how to return to sender the products, and he will not be billed further from our company for either product.

We provide the full terms and conditions link on both pages and a summary of the terms on the second page right below where you are inputting your credit card information to confirm placing the order. We have provided below the section titled, Ordering products through our web site, for your [redacted] and also the summary. In these terms, it clearly states that you are receiving a *0 day supply of product to try for 14 days for just the cost of shipping and handling. It is up to you, after the 14 days, to decide if you would like to keep and pay for the remainder, or return it for a full cancellation.

Summary of Terms and Conditions for Ripped Muscle X

For the 14-day trial, you will be charged $4.95 today for shipping & handling of a *0 day supply of Ripped Muscle X. If the order is not canceled before the end of the trial period, on the 15th day, you will be charged $87.6* for the bottle you received and the charge will reoccur monthly until canceled as we will continue to ship you a new months supply. You may contact our customer service department using our toll free phone number 1-855-204-7725.

Ordering products through our web site

Please take a few minutes to read the following as when you order Ripped Muscle X you automatically accept the following terms and conditions. Try Ripped Muscle X absolutely free, just pay a small shipping and handling fee. Your credit card will be charged $4.95 for shipping & handling for a 1 Month Supply of Ripped Muscle X. You will have 14 days from your original order date to decide if Ripped Muscle X is right for you. If you are enjoying Ripped Muscle X do nothing and at the end of your 14 day trial period you will be charged the low rate of only $87.6* for the bottle you received. Approximately 45 days from your original purchase date and every *0 days thereafter you will be sent another 1 month supply of Ripped Muscle X and your credit card on file will be billed for $87.6*. You may cancel your membership at any time by simply contacting customer service. Please note that, most customers see most noticeable results by using Ripped Muscle X consistently for * months. You may contact our customer service department via postal mail, email, or by using our toll free phone number. Customer Service: Customer service hours are 8am - 4pm, Monday through Friday (USA-Pacific Standard Time).

I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.

Regardless of whether You cancel Your order in a timely fashion or not, You will be responsible to pay the shipping and handling charges associated with Your Product (currently $4.95). You agree that we can charge Your credit card for this amount, and You agree to pay such amount regardless of whether You cancel Your order in a timely fashion or not.

Refunds and Returns

If you are not satisfied with your trial for any reason, simply contact us within 14 days of placing your order. You will be required to ship the remainder of the product back to us postmarked no later than the 14th day of your trial period to ensure you are not billed any further charges. If you are charged the $87.6* and we receive the remainder of the product with the postmark dated no later than the 14th day of your trial, then you will receive a full refund for the $87.6*. Please allow *-4 business days for refunds to process. To return a product, you will need to contact us at 1-855-204-7725 Monday to Friday from 8am to 5pm PST. Please note that we are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the product(s) does not constitute a basis for refusing to pay any associated charges (i.e. trial charge). Returned merchandise requires a delivery confirmation from the shipping provider. We will not provide any refunds or accept any returns for any cancellations made more than 15 days after placing Your order. Cancellation of Future Orders. If You wish to cancel future deliveries of Product You must contact Our Customer Service at 1-855-204-7725 Monday to Friday from 8am to 5pm PST and request that such future shipments be terminated. When emailing us, please include your full name and address, as well as the name of the Product(s) that you ordered. Your request for termination, whether by phone or email, will be processed immediately; however, You will be responsible for payment for any Product that has either A) already been shipped to You or B) already been delivered to you at the time of your call.

Consumer

Response:

I have [redacted]ed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me with regards to the refund for the canceled product. I will wait for the business to perform this action and, if it does, will consider this portion of the complaint resolved.

However, the concerns regarding the false statements put forth by the company in the form of a fake article and website to knowingly deceive the public has not been addressed. In addition to the information contained in the original complaint, it should be noted that each article uses a different combination of products in its claims. Again, the company has created a false sense of authenticity through theses "articles."

I look forward to hearing about this unresolved concern. While my money has been refunded, the company continues to use false claims to trick the public/potential customers.

Regards,

[redacted]

Review: This company practices bad business, they will over charge and steal your money. They suck you in with a "free trial" and then charge you 87 dollars a month. This company needs to be shut down, I hope the CEO [redacted] gets all that he deserves .. KARMA buddy. You are going to get it. CROOKSDesired Settlement: I want my 87.63 cents, keep your 4.95.. this is a scam company. Charged me 87 dollars and wiped out my bank account and am now fighting to get the charge over turned

Business

Response:

At Ripped Muscle Xtreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed $87.63 for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I thought I was receiving a free trial. I gave them debit card information for shipping. I was unaware that my debit card would subsequently be billed monthly if I did not cancel the agreement. I was unaware that I was entering into an agreement.Desired Settlement: Full refund of amount taken from my bank account after shipping charges.

Business

Response:

At Ripped Muscle X, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.rippedmusclex.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.rippedmusclex.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 11/16/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 12/1/15 as explained in the terms and conditions which they agreed to. The customer was billed for their next 30 day supply 12/31/15. on The customer's account was placed on hold due to a declined payment on 1/30/16. To date, the customer has not contacted Ripped Muscle X, however we will keep the account closed from here on. We have refunded the amount of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.rippedmusclex.com or www.rippedmusclex.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Ripped Muscle X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ripped Muscle X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-204-7725 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-204-7725 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: I received the product per "free sample" ad, and said if I don't cancel in 14 days, then they'll charge $87 for new shipment. I canceled on the 14th day, since there was a holiday, Memorial Day, in the cycle, and they still charged my account, and refuse to refund me.Desired Settlement: Refund of the $87 they charged me for.

Business

Response:

At Ripped Muscle X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.rippedmusclex.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.rippedmusclex.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 5/11/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 5/26/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Ripped Muscle X on 5/26/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.rippedmusclex.com or www.rippedmusclex.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ripped Muscle X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ripped Muscle X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-204-7725 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-204-7725 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: I purchased a 14 day trial for 4.95, and searched the website to make sure it wasn't a scam because the email confirmation I received had as little information as possible, and the website itself has no information easily accessible whatsoever. I still have the product from the trial because I wasn't pleased with it, and just today received another one, and was charged 87.63. I previously attempted to call the number [redacted] after receiving the trial to make sure there were no strings attatched, the customer service line, which first greets you, says hold on, then the line goes silent. After 3 attempts, I stopped trying. I have just now tried it again at central time from 5:16-5:24, but still silence. A 4.95 trial that is meant to confuse customers, and leads to a 95% price increase is a scam. I want the entire $87.63, The product itself comes with no documentación informing you of a contract.Desired Settlement: 87.63

Business

Response:

At Ripped Muscle X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 01/11. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 01/26 as explained in the terms and conditions which they agreed to. There was a recurring bill processed on 02/25 for $87.63. The consumer was shipped a second bottle for this billing. The consumer contacted Ripped Muscle X on 03/04 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the contact, the customer service agent refunded the amount of $87.63 from 02/25 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. However we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted]. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ripped Muscle X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ripped Muscle X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Review: Company website said "Get your risk free Trial, just pay 4.99 shipping" I order the bottle of Ripped Muscle X and received the bottle. then 2 weeks later my credit card was billed for $87.63

The web page is misleading and the part the says you are doing a trial membership is hidden at the bottom of the second web page. I called the company and they said that it is clear on there web site that I was signing up for a membership, I said no it is not and gave them the web site to show them. They looked at it and said that they had not seen this web site. Really???. Anyway they canceled my so called "membership" and refunded $44 of the $87.63 but refused to refund the full amount. I think this is a very unethical way to trick people to sell their product. If the product is good than a free sample should have you back buying more. not being forced to purchase more.Desired Settlement: Refund the remainder of $43.63 and take off the "Try Risk Free" on the web page so other do not get burned.

Business

Response:

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 01/27/2014. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 02/11/2014 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 02/14/2014 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $87.63 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back.

Review: I ordered a free sample of a supplement and afterwards I checked my account to see that they've charged me $87.63. I called once I saw the charge and informed them that I haven't opened the supplements nor the mail it came in then tried getting a refund in which they denied. I'm not interested in keeping the product so if you could help me get my money back I'd gladly sent them their product back in the same condition it was sent. ThanksDesired Settlement: I would love to get a refund because I haven't opened the bottle nor the mail it came in plus I can get cheaper well known and proven supplements from GNC.

Business

Response:

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 05/08/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 05/23/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 05/26/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $87.63 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I received the refund and the product will be shipped back, thanks for your help.

Regards,

Review: in I initially signed up for the free 5 dollar trial of "ripped muscle X" and "elite test360". after reading the fine print, I instantly contacted the company to cancel my order (i still have all corresponding emails) stating that the order had been cancelled. when the parcel came, I marked it as, "return to sender". months later I receive an collection notice from an outside company, "collect pros" for the amount of 175.26. I contact the number provided on the sheet and in the menu option it tells me that if I wanted to dispute a claim, it would have to be in writing of through the website "collectpros.com/disputes" I go to the website and "file a dispute" it instantly told me that that was the amount owed. I try to navigate through their website and cannot fine a contact phone number, only a contact form. I fill out the form, full name, phone number, email...etc.. I hit send and I receive a failure to deliver message on my email.Desired Settlement: I want the billing to be dropped. I never opened the parcels nor did I try them. I have all corresponding emails from "both" (they are the same company) companies with confirmation that the orders were cancelled.

Business

Response:

We apologize for any inconvenience this has caused to the customer. The customer's account was closed in 2/22/2015. A collection notice was mistakenly sent via a third party collections agency. Mr. [redacted] does not owe Ripped Muscle X any payment for product or services and can disregard the notice. We can assure the customer that this will not show on their credit report. We have taken the necessary steps to make sure this does not occur again. The customer is welcome to contact us directly if they would like any further information.

Review: I ordered a trial sample from this company around 25 January 2015 and I called in first week in February 2015 to cancel and request a refund of $87.63 which was charged to my card on 2/3/2015. on 25 February 2015 once I realized that I still have not received the refund yet, I contacted the company and they stated that they canceled the order but could not refund my money because it was more than 30 days, I told them that in their "Trial Sale Terms and Conditions" it states "if you cancel and also return the bottle to us postmarked within 10 days of receipt, your subscription will be cancelled and you will only be charged the initial shipping fee $4.95 , which I contacted the company before the 10 days have expiredDesired Settlement: I just want my payment refunded and subscription cancelled and I will return the unopened merchandise.

Business

Response:

At Ripped Muscle X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 01/16/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 02/03/15 as explained in the terms and conditions which they agreed to. The consumer contacted Ripped Muscle X on 02/10/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have full refunded the charge of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted]. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ripped Muscle X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ripped Muscle X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-204-7725 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Review: ordered a 2 week free trial with the only cost being a $4.95 shipping charge. 2 week later they charged me 87.63 for the free trial bottle saying I did not cancel within the 14 days and return the product. My understanding is that is is a free trial and the product cost for 30 days is 87.63 and that includes the shipping charge. This order was also made on their website that advertises it a risk free trial! I would be happy to return the product but they claim I have opened my trial bottle which cant be returned.Desired Settlement: 87.63

Business

Response:

At Ripped Muscle X, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on RippedMuscleX.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on RippedMuscleX.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: Ordered product and found there was a 'two week trial'. Exactly 14 days after shipping out of their location, I was billed for $80 each for 2 items. This was noted in fine print that was hard to see. But I called and was told we will cancel and cancel reoccuring charges. I was also given a two week extension on a test. I just called 3 days later and made and official request to cancel. I also emailed them. I was told if I let them know even by voice mail I would be fully refunded. I returned the product that same day, but later I found my account charged for both products again.

This charge occured after I was sent a reply by email saying I would be refunded and not charged again:

"Your account has been closed and refunded as of 8/27/13 when you spoke with our supervisor [redacted]. You should have received two emails confirming the refund and the cancellation of your account. You will not be billed further. We have noted that you are returning the products. Thank you. "Desired Settlement: I would like the two charges that were placed to be refunded. The initial call got them to reduce the amount to they charged, totalling $88.32

09/12/2013 ATM Point of Sale 0101213091 RIPPEDMUSCLEX.COM,855-204-7725 CA $43.82

09/12/2013 ATM Point of Sale 0101213091 WWW.ELITETEST360.COM,877-433-2774 CA $44.50

I want to ensure this does not get charged again as they sent a reply last time saying they would not charge the usual re-occuring charge yet did. I fear they will do so again and have already asked my bank to change my card.

Business

Response:

In correspondance with Mr. [redacted]'s request we reset his account after he was refunded for the products. By doing that we restarted his trial periods so he had the proper time to try our products. Mr. [redacted] did properly cancel his accounts before his trial periods expired, and the representative who responded to his email request saw that he had already been refunded and cancelled from the first time he contacted our company, therefore the representative did not cancel the account properly. It was simply human error on our part that he was charged again for both products. We do apologize for any inconvenience this has caused Mr. [redacted]. We have already refunded his account in the amount of $43.82 for the Ripped Muscle X, and $44.50 for the Elite Test 360, as we value customer satisfaction. Mr. [redacted] has been refunded fully in the amount of $88.32.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

For my purposes, having a refund is what I wish and that is happening. But I was told that last time and they charged again. The issue I have is that they can take advantage of anyone claiming these trial periods and starting/stopping them on the date of shipping or shipping due. By taking advantage of dates they can claim a 2 week trial when actually it's a week plus allow for the time it takes to ship an item.

Review: Two to three years ago I was an active duty service member in the U.S. Air Force. During that time I began receiving bottles of Ripped Muscle X's product somehow and charges were being deducted from my Bank of America checking account. I phoned the company and said there must be some mistake because not only am I forbidden from taking supplements; I am also unable to afford such a product. After discharge from service I moved twice. Additionally, I had to close my personal Bank of America (BofA) account due to suspicion of fraud and a security breach. Subsequently, discussed with the company about a possible refund opportunity. Deal was they would refund 1/2 now and more upon receipt of bottles. I moved from Georgia to New York, re-contacted the company to try and return bottles, but bottles passed their supposed maturity date. Customer Service rep, refunded portions of the balances via transaction identification numbers(TID). This was done because merchant would only refund back to the method of payment it had on file. Understandable. Engaged Bank of America and they were unable to do anything because of account closure. Again re-contacted Ripped Muscle X Customer Service and there response was same as originally stated. 'Refund can only be given via method of payment on file.' No other solutions exist apparently. Meanwhile, these transactions have left Ripped Muscle X and been received at Bank of America but rejected and returned to sender(Ripped Muscle X). Again BofA, and they advised with two options. Remedy with merchant via direct check or give them the new banking information. Reluctantly contacted Ripped Muscle X again for proposition but was denied. Now with nowhere to go and no other avenues to pursue; what does a measly consumer do at this juncture?Desired Settlement: Simply rectify the issue without customer being bounced between two apathetic businesses especially if this was not even a 100% legitimate business agreement from an unaware consumer. In the first place.

Business

Response:

The consumer placed the order originally on 08/09/2012. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 08/24/12 as explained in the terms and conditions for which they agreed to. The account had a monthly membership for $87.63 that recurred on 09/23/12, 10/23/12, 11/22/12, 12/22/12, and 01/21/13. The consumer contacted our company on 02/18/13 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded a partial charge of $44.00 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund usually takes three to seven business days to credit back. The consumer then contacted us again on 08/19/2014. We made an exception and issued three more credits, the remainder of the January charge at $43.63, a full refund of December at $87.63, and a partial of November at $43.82. The total refund amount for 08/19/14 was $175.08. This credit was originally issued back onto an account that was closed by the consumer at an earlier date.

Review: I was told by phone representative that I would only be charged $5 for a trial of supplements and that if I cancelled no other charges would go on my credit card. This company fraudulently charged me $87.63 after I cancelled. I was lied to by their representative and their false advertisment of a free sample on Facebook.Desired Settlement: I would like an immediate refund.

Business

Response:

Mr. [redacted] placed an order on 07/16/14 for the 14-day trial of a 30-day product supply. He placed his order online for the shipping and handling cost of $4.95. On the website, he agreed to the terms and conditions twice that verified he was aware he had to cancel within 14-days, or he would be charged for the full retail price of $87.63 for the 30-day product supply he received. We received no contact within his trial period, and he was subsequently charged $87.63 on 08/07/14. This information is verified on our website www.rippedmusclex.com and www.rippedmusclex.com/main/order.php to verify the terms and conditions before he processed the order. The first attempt we had from the consumer to cancel was on 08/28/14. He sent an e-mail to confirm his cancellation, he was immediately cancelled and sent an e-mail confirmation to verify the account had been closed. We do see that he requested a refund, and his request was not replied to. We apologize for this inconvenience and due to this error have issued a full refund of $87.63 from 08/07/14. This refund will take three to seven business days to credit back onto his account.

Review: I saw an advertisement for a work out supplement online. It stated that you only pay S/H. I recently looked at my bank account and I have a charge from then now for $87.63. When I went back to there site to see why a then saw that they have an "auto-enroll" where if you don't call and cancel then they enroll you in there subscription plan. I have emailed them to cancel the service and requested a refund of the the bottle that I have yet to receive. I feel this not a very moral/ a scam to get money out of people.Desired Settlement: Refund of the product and me shipping the bottle, when it arrives, back to them.

Business

Response:

At Ripped Muscle X, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 02/09/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 02/27/15 as explained in the terms and conditions which they agreed to. The consumer contacted Ripped Muscle X by e-mail on 02/27/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. He was notified of the terms and conditions he agreed to. He made no further attempt to contact us or notify us of his request to be fully refunded.We have issued the full refund of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted]. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ripped Muscle X is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ripped Muscle X. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Review: I signed up for the very misleading free trial and paid $4.95. I wanted to cancel and saw in the fine print that the product must be returned within 14 days. When I realized this I decided to eat the first month charge of $87.63 since I did not return the bottle. I then tried to contact them multiple times and could never get through to a representative assuming it was just a scam. I emailed a link I found on the internet to cancel and never had a response. They make it so you have to actually speak to a representative to cancel while their lines are always busy and no one ever responds. It is very, very hard to cancel. I assumed the product was cancelled and then got charged a second time for $87.63. I have not even received the second months supply of the product. Since I saw the new charge I called and waited about 25 minutes then finally got in touch with the almost unreachable representative. I told them I tried to contact them multiple times. he said he saw me call in april multiple times but had no record of any email requesting cancellation. I asked to just cancel at that point and refund my charge and he said he could not because the order was shipped. I offered to return the product when I received it and they said they had strict return policies and could not do that. I told them it was a scam and then they went on telling me how clear their policies are taking a hard stance on the matter. Besides the charges and the very misleading trial process the guest service is the worst I have ever experienced. This whole experience has left me with a sour taste in my mouth.Desired Settlement: To refund all charges for this product. My initial $4.99 for the trial, and the two charges of $87.63

Business

Response:

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 3/23/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 4/07/14 as explained in the terms and conditions for which they agreed to. The consumer was then re-billed and re-shipped another product at the same cost of $87.63 on 5/10/14 as part of the monthly membership. The consumer contacted our company on 05/12/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent will issue a refund of the charges of $4.95, $87.63 and a final $87.63 today, 05/14/14. The consumer will receive e-mail confirmations of the cancellation and refunds. The refunds will take three to seven business days to credit back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Ripped Muscle has unethical sales and collection practices. Originally we consented to a free trial of the product. for the first month. The following month there were charges made to our account from this company and the following month there were more. We told them that we did not want to continue with the service. I called Elite and it had been agreed that half of those charges would be refunded to our checking account. Thinking the matter was over we are now being charged with three more charges- $89.00, $87.63 & $87.63. Totaling $264.24. These charges had caused my checking account to overdraw, so I also have a $25.00 over draft fee.Desired Settlement: A total refund.

Business

Response:

At Ripped Muscle Extreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 11/20/13. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 12/05/13 as explained in the terms and conditions for which they agreed to. The customer was then re-billed and re-shipped a new bottle at the same cost on 01/04/14, as explained in our terms and conditions. The consumer contacted our company on 01/07/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $87.63 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back. We then received a notification of dispute on the refunded charge from their banking or credit card institution on 01/30/2014. As a further courtesy, we will refund the original charge of $87.63 from the 12/05/13 charge. The later charge of $87.63 from 01/04/14 may not be fully granted as a result of their dispute and the decision their banking or credit card institution will make according to the authenticity and authorization of the charge.

Review: I purchased a sample of the company's products at the cost of $4.95 per bottle (two bottles total). I am on day eleven of my trial and just noticed an unauthorized charge in the amount of $87.63 debited from my bank account. I never authorized this debit, I don't even know if these products will work for me and what I am looking for. The company's ad stated that I could try the products for "free" if I payed shipping.Desired Settlement: I would like my $87.63 put back into my account and all my information removed from their database as I never want to do business with them again.

Business

Response:

At Ripped Muscle Xtreme, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.