Thank you for
your message. In the interest of
protecting privacy,
the Office of the Customer Advocate responded directly to the consumer via US
Postal Service on October 21, 2016. Please allow sufficient time for
postal deliveryWe will continue to work with the consumer directly to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never receieved mail and my mailing address is changing! An email or phone is the only form of communication I will have until I move to my new address 9/12/
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 17, 2014. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 16, 2016. Please allow sufficient time for postal delivery
Georgia line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy comment are un-necessaryWhile I am unsure what is going on, somethi.g "odd" (IS) haplening, in regards to how this matter is being handled...I will be unable to make any payments until I am able to get into the account. I have spoken with custserprior to this incidentThat will (not) happen again...Fix the site and then I will pay what is neededAny "late-payments-charges" incurred > will need to be erased from my accountAt which point, all will be all-good/hood
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am still not able to log on to access my account, or pay my billThis has been going on for far too long.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate
responded directly to the customer via US Postal Service on May 25, 2016. We will continue to work with the customer directly to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient's message was that they sent a response via US Post Office. I have not yet received this letter. So, the matter is not resolved
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I appreciate the action taken by Navient to get the issue resolved and the helpful customer service representative who reached out to me.
Sincerely,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 8, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 26, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a letter acknowledging the calls and apologizing for inconveniencing me. They were calling per their protocol. There was no acknowledgement of too many calls, poor service, and insults
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 11, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received nothing at all regarding my complaint in the mail, as Navient claimsThey assigned my complaint to someone named *** ***, who has made very little effort to contact meHe will call once while I'm at work, then when I call back, sometimes in as short of a time as minslater, there will be no answerI have left numerous voicemails and sent a number of emails letting him know I'm trying to get ahold of him, to no avail.During this time, myself and my family members are being harassed by Navient's numerous call centersThis is around calls per day, and days per weekWhen we answer,'most of the time nobody is thereWhen there is someone there, we have told them that we were assigned to work with *** *** and are happy to resolve the matter with him only, and the person on the other line either gets belligerent or they say okay and then we immediately start getting the same calls from a totally different numberThe people we have talked to often don't even know who *** *** is.I am happy to work something out with Navient but due to the harassment, unknowledgable employees, withdrawal of unauthorized funds taken from my account, and their not being able to give me a clear answer on what my payments are OR show me where my money is going, I want to speak to one person only, and I want my payment plan in writing*** *** either needs to contact me to work this out, and make a real effort to do so, or someone else needs to be assigned my caseThe belligerent, harassing phone calls need to stop.Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution is satisfactory to me.
Regards,
KRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not recieved any mail or calls from Navient as of 2/25/They continue billing me for over double what I owe
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attached letter in regards to why I do not agree to the companies response It merely seems to me they are just stating again they are looking at this situation, which resolves nothing because it should not take over several years to resolve something Especially when I have already resolved it with the guarantor of the loan
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 11, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 11, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They were well aware this wasn't a resolution to my complaintThey even admitted that my late payment was a single payment but that it shows up times on my credit report! In addition, their lack of responsibility as stewards of the Federal Loan program is lackingI had hears no warning that my payment was late before it was plastered onto my credit report and I was alerted by my Identist Theft Protection
Regards,
Thank you for
your message. In the interest of
protecting privacy,
the Office of the Customer Advocate responded directly to the consumer via US
Postal Service on October 21, 2016. Please allow sufficient time for
postal deliveryWe will continue to work with the consumer directly to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never receieved mail and my mailing address is changing! An email or phone is the only form of communication I will have until I move to my new address 9/12/
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 17, 2014. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 16, 2016. Please allow sufficient time for postal delivery
Georgia line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy comment are un-necessaryWhile I am unsure what is going on, somethi.g "odd" (IS) haplening, in regards to how this matter is being handled...I will be unable to make any payments until I am able to get into the account. I have spoken with custserprior to this incidentThat will (not) happen again...Fix the site and then I will pay what is neededAny "late-payments-charges" incurred > will need to be erased from my accountAt which point, all will be all-good/hood
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am still not able to log on to access my account, or pay my billThis has been going on for far too long.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate
responded directly to the customer via US Postal Service on May 25, 2016. We will continue to work with the customer directly to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient's message was that they sent a response via US Post Office. I have not yet received this letter. So, the matter is not resolved
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I appreciate the action taken by Navient to get the issue resolved and the helpful customer service representative who reached out to me.
Sincerely,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 8, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 26, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a letter acknowledging the calls and apologizing for inconveniencing me. They were calling per their protocol. There was no acknowledgement of too many calls, poor service, and insults
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 11, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received nothing at all regarding my complaint in the mail, as Navient claimsThey assigned my complaint to someone named *** ***, who has made very little effort to contact meHe will call once while I'm at work, then when I call back, sometimes in as short of a time as minslater, there will be no answerI have left numerous voicemails and sent a number of emails letting him know I'm trying to get ahold of him, to no avail.During this time, myself and my family members are being harassed by Navient's numerous call centersThis is around calls per day, and days per weekWhen we answer,'most of the time nobody is thereWhen there is someone there, we have told them that we were assigned to work with *** *** and are happy to resolve the matter with him only, and the person on the other line either gets belligerent or they say okay and then we immediately start getting the same calls from a totally different numberThe people we have talked to often don't even know who *** *** is.I am happy to work something out with Navient but due to the harassment, unknowledgable employees, withdrawal of unauthorized funds taken from my account, and their not being able to give me a clear answer on what my payments are OR show me where my money is going, I want to speak to one person only, and I want my payment plan in writing*** *** either needs to contact me to work this out, and make a real effort to do so, or someone else needs to be assigned my caseThe belligerent, harassing phone calls need to stop.Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution is satisfactory to me.
Regards,
KRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not recieved any mail or calls from Navient as of 2/25/They continue billing me for over double what I owe
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attached letter in regards to why I do not agree to the companies response It merely seems to me they are just stating again they are looking at this situation, which resolves nothing because it should not take over several years to resolve something Especially when I have already resolved it with the guarantor of the loan
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 11, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 11, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They were well aware this wasn't a resolution to my complaintThey even admitted that my late payment was a single payment but that it shows up times on my credit report! In addition, their lack of responsibility as stewards of the Federal Loan program is lackingI had hears no warning that my payment was late before it was plastered onto my credit report and I was alerted by my Identist Theft Protection
Regards,