Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 12, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI want to be removed from their call list it has caused me great mental stress and I may pursue compensation for my stress medical treatment this has caused me to go through
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the letter from Navient that I have attached. Before I received the letter, I also received a phone call from Navient apologizing and informing me that I would be receiving a letter of apology. I assumed everything was finally corrected. However, on December 9th, I received an email stating that my forbearance (of which I do not have) has expired and that they have once again changed my payment plan. I immediately called Karen and had to leave a message. I did not receive any communication that day so I called again yesterday...of which I again had to leave a message. I also emailed Karen. I finally received a response that she is "looking into it". Seriously? This has gone on entirely too long and caused a tremendous amount of stress along with a tremendous amount of my time. It is my credit that may be affected when I am seriously trying to pay my debt. I am not running from the responsibility. I have not received any communication yet today. So...back to where we were before
Beyond frustrated,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 8, 2016. Please allow sufficient time for
postal delivery
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on October 25, and resolved the issue with the customer
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowA representative, ***, has reached out to me but once I called her back to speak with her, I have not heard a response back yetI continue to pay the amount that Navient has asked for and my amount I am up to today is $per month
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of
the Customer Advocate responded directly to the customer via email on February 25,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on March 12,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not received a letter and would like to have it resent to *** * *** ** *** ***
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 11, 2016. Please allow sufficient time for postal
delivery
150%">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI haven't yet received the said letter they mention in the message, so I can't comment on that. Someone from Navient did phone me regarding the complaint, and he was not cooperative in my request for a deferment on my student loan, so the complaint has not yet been resolved
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded only to the part about my wanting to do harm to myself and not the matter that caused this compliantI've dealt with that issue and have come to peace with that part of myselfNaivent and it's parent company Sallie Mae have not made this correct.Very Angry,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on March 4, 2015. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 5, 2016. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 13, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 1, 2016. Please allow sufficient time for
postal delivery
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 23, 2015. Please allow sufficient time for postal delivery
A representative from the Office of
Customer
Advocate contacted the customer by telephone on April 27, and resolved the
issue with the customer
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 12, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI want to be removed from their call list it has caused me great mental stress and I may pursue compensation for my stress medical treatment this has caused me to go through
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the letter from Navient that I have attached. Before I received the letter, I also received a phone call from Navient apologizing and informing me that I would be receiving a letter of apology. I assumed everything was finally corrected. However, on December 9th, I received an email stating that my forbearance (of which I do not have) has expired and that they have once again changed my payment plan. I immediately called Karen and had to leave a message. I did not receive any communication that day so I called again yesterday...of which I again had to leave a message. I also emailed Karen. I finally received a response that she is "looking into it". Seriously? This has gone on entirely too long and caused a tremendous amount of stress along with a tremendous amount of my time. It is my credit that may be affected when I am seriously trying to pay my debt. I am not running from the responsibility. I have not received any communication yet today. So...back to where we were before
Beyond frustrated,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 8, 2016. Please allow sufficient time for
postal delivery
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on October 25, and resolved the issue with the customer
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowA representative, ***, has reached out to me but once I called her back to speak with her, I have not heard a response back yetI continue to pay the amount that Navient has asked for and my amount I am up to today is $per month
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of
the Customer Advocate responded directly to the customer via email on February 25,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on March 12,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not received a letter and would like to have it resent to *** * *** ** *** ***
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 11, 2016. Please allow sufficient time for postal
delivery
150%">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI haven't yet received the said letter they mention in the message, so I can't comment on that. Someone from Navient did phone me regarding the complaint, and he was not cooperative in my request for a deferment on my student loan, so the complaint has not yet been resolved
Regards,
A representative from the Office of Customer Advocate
contacted the customer by telephone on April 27, and resolved the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded only to the part about my wanting to do harm to myself and not the matter that caused this compliantI've dealt with that issue and have come to peace with that part of myselfNaivent and it's parent company Sallie Mae have not made this correct.Very Angry,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on March 4, 2015. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 5, 2016. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 13, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 1, 2016. Please allow sufficient time for
postal delivery
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 23, 2015. Please allow sufficient time for postal delivery