Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I have reached out to Navient 6+ times this month in an attempt to lower my payment amountI am unemployed and have zero income to cover the paymentI have left several voicemails for the Ahmbudsman but haven't received any communication backThey claim to have sent me a financial worksheet but I have not received anything and it has no bearing on a zero incomeis not an issue of mis-managing my money - I have zero income to manage and am attempting to have them lower the payment amount so I can at least give them some moneyTranslate
Desired Outcome:
It is my hope that someone from Navient will lower the payment amount to a reasonable amount (200) so that I am able to meet my payment obligation until I am employed again
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 10, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 8, 2016. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of
the Customer Advocate responded directly to the customer via email on February 25,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 11, 2016. Please allow sufficient time for postal
delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on March 4, 2015. Please allow sufficient time for postal delivery
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on October 25, and resolved the issue with the customer
150%">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI haven't yet received the said letter they mention in the message, so I can't comment on that. Someone from Navient did phone me regarding the complaint, and he was not cooperative in my request for a deferment on my student loan, so the complaint has not yet been resolved
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded only to the part about my wanting to do harm to myself and not the matter that caused this compliantI've dealt with that issue and have come to peace with that part of myselfNaivent and it's parent company Sallie Mae have not made this correct.Very Angry,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not received a letter and would like to have it resent to *** * *** ** *** ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowA representative, ***, has reached out to me but once I called her back to speak with her, I have not heard a response back yetI continue to pay the amount that Navient has asked for and my amount I am up to today is $per month
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on March 12,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the letter from Navient that I have attached. Before I received the letter, I also received a phone call from Navient apologizing and informing me that I would be receiving a letter of apology. I assumed everything was finally corrected. However, on December 9th, I received an email stating that my forbearance (of which I do not have) has expired and that they have once again changed my payment plan. I immediately called Karen and had to leave a message. I did not receive any communication that day so I called again yesterday...of which I again had to leave a message. I also emailed Karen. I finally received a response that she is "looking into it". Seriously? This has gone on entirely too long and caused a tremendous amount of stress along with a tremendous amount of my time. It is my credit that may be affected when I am seriously trying to pay my debt. I am not running from the responsibility. I have not received any communication yet today. So...back to where we were before
Beyond frustrated,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 13, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 1, 2016. Please allow sufficient time for
postal delivery
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not satisfied that I am now required to wait for postal service in order to read their response as opposed to making their reply available to read through Revdex.com of Delaware In the interim, I am rejecting the response as my complaint is very simple in nature and I have provided numerous examples of how *** *** is not accurately reporting I've attached a document that depicts the discrepancies
My original report states various dates in regards to first date of delinquency which should be "APRIL 2008", this is show on several of my *** *** accounts However, some other accounts show almost a year later as current then shortly afterwards I'm considered delinquent on "FEBRUARY 2009", which is not correct Then I call *** *** to review and next thing I know all my accounts have been changed to reflect the incorrect first delinquent date of 'FEBRUARY 2009" - I've called again relentlessly to have this reviewed and there's no accountability at *** *** to manually review my complaint and yet they're very quick to apply changes without quantifying or validating My credit is part of my livelihood and it's not fair how my complaint is being considered "frivolous" and discarded
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I have reached out to Navient 6+ times this month in an attempt to lower my payment amountI am unemployed and have zero income to cover the paymentI have left several voicemails for the Ahmbudsman but haven't received any communication backThey claim to have sent me a financial worksheet but I have not received anything and it has no bearing on a zero incomeis not an issue of mis-managing my money - I have zero income to manage and am attempting to have them lower the payment amount so I can at least give them some moneyTranslate
Desired Outcome:
It is my hope that someone from Navient will lower the payment amount to a reasonable amount (200) so that I am able to meet my payment obligation until I am employed again
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 10, 2015. Please allow sufficient time for
postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on February 24,
and resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 8, 2016. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of
the Customer Advocate responded directly to the customer via email on February 25,
A representative from the Office of Customer Advocate
contacted the customer by telephone on April 27, and resolved the issue with the customer
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 11, 2016. Please allow sufficient time for postal
delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on March 4, 2015. Please allow sufficient time for postal delivery
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on October 25, and resolved the issue with the customer
150%">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI haven't yet received the said letter they mention in the message, so I can't comment on that. Someone from Navient did phone me regarding the complaint, and he was not cooperative in my request for a deferment on my student loan, so the complaint has not yet been resolved
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded only to the part about my wanting to do harm to myself and not the matter that caused this compliantI've dealt with that issue and have come to peace with that part of myselfNaivent and it's parent company Sallie Mae have not made this correct.Very Angry,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not received a letter and would like to have it resent to *** * *** ** *** ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowA representative, ***, has reached out to me but once I called her back to speak with her, I have not heard a response back yetI continue to pay the amount that Navient has asked for and my amount I am up to today is $per month
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on March 12,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the letter from Navient that I have attached. Before I received the letter, I also received a phone call from Navient apologizing and informing me that I would be receiving a letter of apology. I assumed everything was finally corrected. However, on December 9th, I received an email stating that my forbearance (of which I do not have) has expired and that they have once again changed my payment plan. I immediately called Karen and had to leave a message. I did not receive any communication that day so I called again yesterday...of which I again had to leave a message. I also emailed Karen. I finally received a response that she is "looking into it". Seriously? This has gone on entirely too long and caused a tremendous amount of stress along with a tremendous amount of my time. It is my credit that may be affected when I am seriously trying to pay my debt. I am not running from the responsibility. I have not received any communication yet today. So...back to where we were before
Beyond frustrated,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 13, 2015. Please allow sufficient time for postal delivery
">A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 10, and resolved the
issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 1, 2016. Please allow sufficient time for
postal delivery
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not satisfied that I am now required to wait for postal service in order to read their response as opposed to making their reply available to read through Revdex.com of Delaware In the interim, I am rejecting the response as my complaint is very simple in nature and I have provided numerous examples of how *** *** is not accurately reporting I've attached a document that depicts the discrepancies
My original report states various dates in regards to first date of delinquency which should be "APRIL 2008", this is show on several of my *** *** accounts However, some other accounts show almost a year later as current then shortly afterwards I'm considered delinquent on "FEBRUARY 2009", which is not correct Then I call *** *** to review and next thing I know all my accounts have been changed to reflect the incorrect first delinquent date of 'FEBRUARY 2009" - I've called again relentlessly to have this reviewed and there's no accountability at *** *** to manually review my complaint and yet they're very quick to apply changes without quantifying or validating My credit is part of my livelihood and it's not fair how my complaint is being considered "frivolous" and discarded