Tell us why hereThank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 12, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer and will continue to work to resolve the customer's issueThe response was sent via US
Postal Service on February 26, 2016. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2016. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 6, 2016. We will continue to work directly with the customer to resolve the issue
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 28, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a reply from the business via US mailI will respond at that timePlease keep this complaint open.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I have already received the refund check in the mail Thank you
Regards,
*** ***
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 11, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A representative of Navient did contact me and apologizedHowever, I feel this is too little, too late, as this sort of skewed practice is still in place with the mentality that they can continue it and just apologize laterThis is insufficient as evidence by other Revdex.com.org complaints against Navient in which other consumers have also had similar issues---which goes to show that Navient has not fixed the problem, rather, they continue it with the hopes that most people will passively accept and with the realization that most people will not put forth the effort or energy to contact the Revdex.com with a complaint.Part of the solution the Navient agent suggested was that they would change their posted policy and notice to consumers but I just checked their website and they have NOT followed throughSecondly, if this is a common problem that cannot be solved due to logistics, they have yet to come up with a solution to fix itPerhaps they could assign a dedicated number to call instead of a general phone number in which the consumer is forced to dial and wait long periods of time on hold or forced to go through tedious automated promptsNothing angers a consumer more than having to call and be placed on hold for an hour just to fix a problem that was caused by Navient! Even worse, the calling hours are severely limited and for a big company servicing thousands and thousands of people, having limited hours just adds to wait times. The sheer amount of time needed to coordinate a proper calling time, wade and wait through long automated portions of their answering service and to finally reach a customer service representative....it is so time-consuming that it is much easier to open up a Revdex.com.org complaint as it would probably take a mere fraction of the timeSo being contacted by a Navient representative with excuses and apologies are insufficient especially when solutions to the original problem is still on-going
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 30, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, Please allow sufficient time for postal
delivery
Revdex.com:
I have yet to receive the response from the businesss via US mailI am awaiting for this delivery and at that time will either accept or reject the responseRegards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 25, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 9, 2016. Please allow sufficient time for
postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on December 17, and resolved the issue with the customer
Tell us why hereThank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 12, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer and will continue to work to resolve the customer's issueThe response was sent via US
Postal Service on February 26, 2016. Please allow sufficient time for
postal delivery
A representative from the Office of
Customer
Advocate contacted the customer by telephone on March 29, and
resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2016. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 6, 2016. We will continue to work directly with the customer to resolve the issue
A representative from the Office
of Customer
Advocate contacted the customer by telephone on September 15, and resolved
the issue with the customer
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 28, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a reply from the business via US mailI will respond at that timePlease keep this complaint open.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I have already received the refund check in the mail Thank you
Regards,
*** ***
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 11, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A representative of Navient did contact me and apologizedHowever, I feel this is too little, too late, as this sort of skewed practice is still in place with the mentality that they can continue it and just apologize laterThis is insufficient as evidence by other Revdex.com.org complaints against Navient in which other consumers have also had similar issues---which goes to show that Navient has not fixed the problem, rather, they continue it with the hopes that most people will passively accept and with the realization that most people will not put forth the effort or energy to contact the Revdex.com with a complaint.Part of the solution the Navient agent suggested was that they would change their posted policy and notice to consumers but I just checked their website and they have NOT followed throughSecondly, if this is a common problem that cannot be solved due to logistics, they have yet to come up with a solution to fix itPerhaps they could assign a dedicated number to call instead of a general phone number in which the consumer is forced to dial and wait long periods of time on hold or forced to go through tedious automated promptsNothing angers a consumer more than having to call and be placed on hold for an hour just to fix a problem that was caused by Navient! Even worse, the calling hours are severely limited and for a big company servicing thousands and thousands of people, having limited hours just adds to wait times. The sheer amount of time needed to coordinate a proper calling time, wade and wait through long automated portions of their answering service and to finally reach a customer service representative....it is so time-consuming that it is much easier to open up a Revdex.com.org complaint as it would probably take a mere fraction of the timeSo being contacted by a Navient representative with excuses and apologies are insufficient especially when solutions to the original problem is still on-going
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 30, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, Please allow sufficient time for postal
delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on April 28, and resolved the
issue with the customer
Revdex.com:
I have yet to receive the response from the businesss via US mailI am awaiting for this delivery and at that time will either accept or reject the responseRegards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 25, 2015. Please allow sufficient time for postal delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on December 8, and resolved
the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 9, 2016. Please allow sufficient time for
postal delivery