Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded with printed details of the PSLF program, which I already have and obtained on my ownThey did not address the fact that I was lied to by employee's who explicitly told me (on at least two occasions) that any payments made on an IBR plan, through Sallie Mae/Navient would count towards PSLFThey also did not address my complaint that when they became aware that traditional IBR payments would not count and that all loans must be DL loans, they did not notify any of their current customersI recognize that I origanlly took loans prior to the creation of the PSLF program and that my original lender may have been unaware that loans would need to be DL loans for payments to count; however, when they became aware I was told twice that my payments counted (I assume so I would not take my loans elsewhere) and they have never notified me, and I assume any other borrorwers, that DL lonas are required for, in particualr, the PSLF programNone of these complaints where addressed in their form letter response so I do not accept the response made by the business because they did not actually address the complaints
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 23, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 17, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowLess than hours after I spoke with the customer advocate, I received another harassing phone call from a Sallie Mae/Navient representativeThe man was rude, he yelled at me, and he also lied about my account status, telling me I was days past due when I was only days past dueWhile on the phone with the customer advocate I learned that Sallie Mae/Navient representatives get paid a commission for every payment arrangement they makeThis completely explains why the representatives are so pushy and become rude and condescending when a payment arrangement is not madeIn other words, this system that Sallie Mae/Navient has in place is incentivizing harassment and I find the entire idea despicableAs it appears that bullying and harassment are the tools that Sallie Mae/Navient have given their representatives, I am not satisfiedIt was one thing when I was having problems with the behavior of a few representativesHowever, it is now apparent that this level of treatment is the standard behavior at Sallie Mae/Navient, and I do not know how anyone could possibly be satisfied.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer and will continue to work to resolve the customer's issueThe response was sent via US
Postal Service on February 26, 2016. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 12, 2014. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 11, 2014. Please allow sufficient time for postal delivery
Tell us why hereThank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 6, 2016. We will continue to work directly with the customer to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 9, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom It May Concern,
I have received rather an unprofessional response from this office regarding my complaint, case number listed aboveI do not understand, nor do I appreciate, this case being closed when the Revdex.com has not provided me the information they indicate they have that my complaint has been resolved
I respectively request that this Revdex.com provide what "resolution" is indicated in the updated information I accessed online today, February How can you just simply close a case, or complaint, when there has only been one response by the complainant, me???
I have not been given adequate information or resolution, and this office has failed to mediate as they are suppose toThis is unacceptable and will not be toleratedPlease RE OPEN this case
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 17, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have yet to receive the response from the businesss via US mailI am awaiting for this delivery and at that time will either accept or reject the responseRegards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 19, 2016. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded with printed details of the PSLF program, which I already have and obtained on my ownThey did not address the fact that I was lied to by employee's who explicitly told me (on at least two occasions) that any payments made on an IBR plan, through Sallie Mae/Navient would count towards PSLFThey also did not address my complaint that when they became aware that traditional IBR payments would not count and that all loans must be DL loans, they did not notify any of their current customersI recognize that I origanlly took loans prior to the creation of the PSLF program and that my original lender may have been unaware that loans would need to be DL loans for payments to count; however, when they became aware I was told twice that my payments counted (I assume so I would not take my loans elsewhere) and they have never notified me, and I assume any other borrorwers, that DL lonas are required for, in particualr, the PSLF programNone of these complaints where addressed in their form letter response so I do not accept the response made by the business because they did not actually address the complaints
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 23, 2015. Please allow sufficient time for postal
delivery
They adjust automatic payment amounts without consent from the account holderIt's happened over times in the last years
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 17, 2016. Please allow sufficient time for
postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on December 17, and resolved the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowLess than hours after I spoke with the customer advocate, I received another harassing phone call from a Sallie Mae/Navient representativeThe man was rude, he yelled at me, and he also lied about my account status, telling me I was days past due when I was only days past dueWhile on the phone with the customer advocate I learned that Sallie Mae/Navient representatives get paid a commission for every payment arrangement they makeThis completely explains why the representatives are so pushy and become rude and condescending when a payment arrangement is not madeIn other words, this system that Sallie Mae/Navient has in place is incentivizing harassment and I find the entire idea despicableAs it appears that bullying and harassment are the tools that Sallie Mae/Navient have given their representatives, I am not satisfiedIt was one thing when I was having problems with the behavior of a few representativesHowever, it is now apparent that this level of treatment is the standard behavior at Sallie Mae/Navient, and I do not know how anyone could possibly be satisfied.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer and will continue to work to resolve the customer's issueThe response was sent via US
Postal Service on February 26, 2016. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 12, 2014. Please allow sufficient time for postal delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on August 19, and resolved
the issue with the customer
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 11, 2014. Please allow sufficient time for postal delivery
Tell us why hereThank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015. Please allow sufficient time for postal delivery
A representative from the Office of
Customer
Advocate contacted the customer by telephone on March 29, and
resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 6, 2016. We will continue to work directly with the customer to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 9, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom It May Concern,
I have received rather an unprofessional response from this office regarding my complaint, case number listed aboveI do not understand, nor do I appreciate, this case being closed when the Revdex.com has not provided me the information they indicate they have that my complaint has been resolved
I respectively request that this Revdex.com provide what "resolution" is indicated in the updated information I accessed online today, February How can you just simply close a case, or complaint, when there has only been one response by the complainant, me???
I have not been given adequate information or resolution, and this office has failed to mediate as they are suppose toThis is unacceptable and will not be toleratedPlease RE OPEN this case
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 17, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have yet to receive the response from the businesss via US mailI am awaiting for this delivery and at that time will either accept or reject the responseRegards,
A representative from the Office
of Customer
Advocate contacted the customer by telephone on December 8, and resolved
the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 19, 2016. Please allow sufficient time for postal
delivery