Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 5, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 11, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 24, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company told me that they are still going to record me regardless of what I tell themI have been very clear that I do not want to be recordedUnder no circumstances do I want to be recordedNot even for training purposesIf they have the right to record me, then I should have the right to record them regardless of what they tell me
Also, after several times I had been assured that my number was removed from their system, I was called yet againEven after my payment was made.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 15, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the company has responded they have not done the actions they claimed they would doPlease keep this issue open until it is completely resolved
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 31, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 15, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 1, 2016. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 9, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I have already received the refund check in the mail Thank you
Regards,
*** ***
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2016. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 19, 2016. We will continue to work with the customer to resolve the issue
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
January 8, and we are working with
the customer directly to resolve the issue
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 28, 2014. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A representative of Navient did contact me and apologizedHowever, I feel this is too little, too late, as this sort of skewed practice is still in place with the mentality that they can continue it and just apologize laterThis is insufficient as evidence by other Revdex.com.org complaints against Navient in which other consumers have also had similar issues---which goes to show that Navient has not fixed the problem, rather, they continue it with the hopes that most people will passively accept and with the realization that most people will not put forth the effort or energy to contact the Revdex.com with a complaint.Part of the solution the Navient agent suggested was that they would change their posted policy and notice to consumers but I just checked their website and they have NOT followed throughSecondly, if this is a common problem that cannot be solved due to logistics, they have yet to come up with a solution to fix itPerhaps they could assign a dedicated number to call instead of a general phone number in which the consumer is forced to dial and wait long periods of time on hold or forced to go through tedious automated promptsNothing angers a consumer more than having to call and be placed on hold for an hour just to fix a problem that was caused by Navient! Even worse, the calling hours are severely limited and for a big company servicing thousands and thousands of people, having limited hours just adds to wait times. The sheer amount of time needed to coordinate a proper calling time, wade and wait through long automated portions of their answering service and to finally reach a customer service representative....it is so time-consuming that it is much easier to open up a Revdex.com.org complaint as it would probably take a mere fraction of the timeSo being contacted by a Navient representative with excuses and apologies are insufficient especially when solutions to the original problem is still on-going
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a reply from the business via US mailI will respond at that timePlease keep this complaint open.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 5, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 11, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 24, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company told me that they are still going to record me regardless of what I tell themI have been very clear that I do not want to be recordedUnder no circumstances do I want to be recordedNot even for training purposesIf they have the right to record me, then I should have the right to record them regardless of what they tell me
Also, after several times I had been assured that my number was removed from their system, I was called yet againEven after my payment was made.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 15, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the company has responded they have not done the actions they claimed they would doPlease keep this issue open until it is completely resolved
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 31, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 15, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 1, 2016. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 9, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I have already received the refund check in the mail Thank you
Regards,
*** ***
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2016. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 19, 2016. We will continue to work with the customer to resolve the issue
A representative from the Office
of Customer
Advocate contacted the customer by telephone on September 14, and resolved
the issue with the customer
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
January 8, and we are working with
the customer directly to resolve the issue
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 28, 2014. Please allow sufficient time for postal delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on September 15, and resolved
the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A representative of Navient did contact me and apologizedHowever, I feel this is too little, too late, as this sort of skewed practice is still in place with the mentality that they can continue it and just apologize laterThis is insufficient as evidence by other Revdex.com.org complaints against Navient in which other consumers have also had similar issues---which goes to show that Navient has not fixed the problem, rather, they continue it with the hopes that most people will passively accept and with the realization that most people will not put forth the effort or energy to contact the Revdex.com with a complaint.Part of the solution the Navient agent suggested was that they would change their posted policy and notice to consumers but I just checked their website and they have NOT followed throughSecondly, if this is a common problem that cannot be solved due to logistics, they have yet to come up with a solution to fix itPerhaps they could assign a dedicated number to call instead of a general phone number in which the consumer is forced to dial and wait long periods of time on hold or forced to go through tedious automated promptsNothing angers a consumer more than having to call and be placed on hold for an hour just to fix a problem that was caused by Navient! Even worse, the calling hours are severely limited and for a big company servicing thousands and thousands of people, having limited hours just adds to wait times. The sheer amount of time needed to coordinate a proper calling time, wade and wait through long automated portions of their answering service and to finally reach a customer service representative....it is so time-consuming that it is much easier to open up a Revdex.com.org complaint as it would probably take a mere fraction of the timeSo being contacted by a Navient representative with excuses and apologies are insufficient especially when solutions to the original problem is still on-going
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a reply from the business via US mailI will respond at that timePlease keep this complaint open.
Regards,