Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe need more time for this to be resolved, and I would like to continue to have this claim open until it is resolved
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 25, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are still accounts on my credit report that need to be removedI attached them so you can research them and remove themRegards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2016. Please allow sufficient time for postal
delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 29, 2015. Please allow sufficient time for postal delivery
Revdex.com:
10pt; line-height: 150%">I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Detail / Problem
Complaint Type:
Billing or Collection Issues
select
Problem:
This is the second complaint I've filed against NavientThis company sourced my information in an attempt to contact another individualThe previous case was closed when Navient mailed me a letter with an apology and indicated that they would honor my request to cease and desistSince then, I continue to receive phone callsI remind them of the Revdex.com case, they apologize, and then the harassment repeats itselfToday, they have started texting me, in addition to calling my cell phone at all hoursThis is financially impacting me, as well as affecting my quality of lifeIt is inducing anxiety and panic attacksPlease make them stopTranslate
Desired Resolution / Outcome
Desired Resolution:
No further contact by the business
select
Desired Outcome:
If possible, this company should receive punitive measures for their business practices and failure to abide by the terms of the previous Revdex.com complaint
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on January 26, 2015. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have refused to try and help with my credit score due to this issue saying that they just report accurate informationThey could send a letter to the bureaus stating that they did not ever try to contact me as the co-signer by US mail and send information that the email address or the payments they had received were not from me except for the payoff amount after I realized my credit score dropped and then started the investigation as to what happenedAccording to the internet Navient does not have a very good recordMy credit score was excellent for years and now it dropped pointsThis is why I cannot let this dropI understand you can do just so much but I will look into obtaining an attorney if my letters to the credit bureaus that I am now writing get nowhere
I do realize that this is a small thing compared to what many people have to deal with and I am thankful that God has been so good to me but my credit did mean a lot to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have yet to receive any documents in the mail that was sent APRIL I haven't seen any emails either as to what the decision isIf this is in writing, I want another copy sent to my physical address that is on file because it is the correct address
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 14, 2016. Please allow sufficient time for postal delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
September 16, and we are working with
the customer directly to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 3, 2015. Please allow sufficient time for postal
delivery
They do not work with customers on figuring out how to lower (make it more affordable) monthly payments for private loansWhen speaking with customer service, each person you talk to makes you feel ashamed for asking reliefThey claim to have interest only and income drive plans but they do not exist - do not work with the customer to figure out a reasonable solution - the rules are arbitrary and not well definedThey ask for documents and claim it takes business days to settle a solution but weeks later nothing and ended up calling to settle with them and they came up with no solution I want to pay but not the crazy amount you ask me toAlso, they charge almost $per loan to take a forebarence claimHow is this helping me? It's easy for them to take money but hard for them to help you when you need help paying loan debtThe only positive was that I got to take my federal loans away from them and into another loan service provider that works with me
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 20, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe need more time for this to be resolved, and I would like to continue to have this claim open until it is resolved
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 25, 2015. Please allow sufficient time for postal
delivery
A representative from the Office of
Customer
Advocate contacted the customer by telephone on February 2, and resolved
the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are still accounts on my credit report that need to be removedI attached them so you can research them and remove themRegards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2016. Please allow sufficient time for postal
delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 29, 2015. Please allow sufficient time for postal delivery
Revdex.com:
10pt; line-height: 150%">I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Detail / Problem
Complaint Type:
Billing or Collection Issues
select
Problem:
This is the second complaint I've filed against NavientThis company sourced my information in an attempt to contact another individualThe previous case was closed when Navient mailed me a letter with an apology and indicated that they would honor my request to cease and desistSince then, I continue to receive phone callsI remind them of the Revdex.com case, they apologize, and then the harassment repeats itselfToday, they have started texting me, in addition to calling my cell phone at all hoursThis is financially impacting me, as well as affecting my quality of lifeIt is inducing anxiety and panic attacksPlease make them stopTranslate
Desired Resolution / Outcome
Desired Resolution:
No further contact by the business
select
Desired Outcome:
If possible, this company should receive punitive measures for their business practices and failure to abide by the terms of the previous Revdex.com complaint
A representative from the Office
of Customer
Advocate contacted the customer by telephone on July 27, and resolved the
issue with the customer
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on January 26, 2015. Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on March 3 ,
and resolved the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have refused to try and help with my credit score due to this issue saying that they just report accurate informationThey could send a letter to the bureaus stating that they did not ever try to contact me as the co-signer by US mail and send information that the email address or the payments they had received were not from me except for the payoff amount after I realized my credit score dropped and then started the investigation as to what happenedAccording to the internet Navient does not have a very good recordMy credit score was excellent for years and now it dropped pointsThis is why I cannot let this dropI understand you can do just so much but I will look into obtaining an attorney if my letters to the credit bureaus that I am now writing get nowhere
I do realize that this is a small thing compared to what many people have to deal with and I am thankful that God has been so good to me but my credit did mean a lot to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have yet to receive any documents in the mail that was sent APRIL I haven't seen any emails either as to what the decision isIf this is in writing, I want another copy sent to my physical address that is on file because it is the correct address
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 14, 2016. Please allow sufficient time for postal delivery
A representative
from the Office of Customer
Advocate contacted the customer by telephone on March 9, and resolved the
issue with the customer
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
September 16, and we are working with
the customer directly to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 3, 2015. Please allow sufficient time for postal
delivery
They do not work with customers on figuring out how to lower (make it more affordable) monthly payments for private loansWhen speaking with customer service, each person you talk to makes you feel ashamed for asking reliefThey claim to have interest only and income drive plans but they do not exist - do not work with the customer to figure out a reasonable solution - the rules are arbitrary and not well definedThey ask for documents and claim it takes business days to settle a solution but weeks later nothing and ended up calling to settle with them and they came up with no solution I want to pay but not the crazy amount you ask me toAlso, they charge almost $per loan to take a forebarence claimHow is this helping me? It's easy for them to take money but hard for them to help you when you need help paying loan debtThe only positive was that I got to take my federal loans away from them and into another loan service provider that works with me
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 20, 2016. Please allow sufficient time for
postal delivery