Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 29, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 14, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although Navient stated they sent me correspondence by mail days ago, I have yet to receive any information regarding their responseDue to the time frame of responding to the complaint within the days allotted, I am rejecting Navient's response due to the fact I have not seen anythingNo other attempt, either through email or phone, has been made to my knowledge to provide a response, and thus I wish to see this complaint continue until notification is officially received
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe need more time for this to be resolved, and I would like to continue to have this claim open until it is resolved
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have yet to receive any documents in the mail that was sent APRIL I haven't seen any emails either as to what the decision isIf this is in writing, I want another copy sent to my physical address that is on file because it is the correct address
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have refused to try and help with my credit score due to this issue saying that they just report accurate informationThey could send a letter to the bureaus stating that they did not ever try to contact me as the co-signer by US mail and send information that the email address or the payments they had received were not from me except for the payoff amount after I realized my credit score dropped and then started the investigation as to what happenedAccording to the internet Navient does not have a very good recordMy credit score was excellent for years and now it dropped pointsThis is why I cannot let this dropI understand you can do just so much but I will look into obtaining an attorney if my letters to the credit bureaus that I am now writing get nowhere
I do realize that this is a small thing compared to what many people have to deal with and I am thankful that God has been so good to me but my credit did mean a lot to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received the letter from the advocate, and it only partially solves my issue. First, the advocate stated that the program I enrolled in is a "$a month program at 1% interest rate, and my account may still remain delinquent during the first three payments....Once the third payment posts to my account my past-due status will be brought current and you will continue at $payment rate for the following months."
October being the third payment. However, I was charged a whole lot of late fee's that I shouldn't have been. When I enrolled in the program July 13th, I was just told going forward my payment plan would be $345, due to changing from a year repayment to a year repayment. Since then I've been hit with late fees of hundreds of dollars, and my credit report is probably looking horrible right now. I want confirmation that the late fee's attached to my account during the past months will be fixed, this is hundreds of dollars. I also need my credit report, if it was affected, fixed
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
***
*** ***
Revdex.com:
10pt; line-height: 150%">I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are still accounts on my credit report that need to be removedI attached them so you can research them and remove themRegards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
April 4, and we are working with
the customer directly to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am yet to receive the mail they sent, other than a bill for the following monthNothing regarding the complaint has arrived in the mail yet
Regards,
They do not work with customers on figuring out how to lower (make it more affordable) monthly payments for private loansWhen speaking with customer service, each person you talk to makes you feel ashamed for asking reliefThey claim to have interest only and income drive plans but they do not exist - do not work with the customer to figure out a reasonable solution - the rules are arbitrary and not well definedThey ask for documents and claim it takes business days to settle a solution but weeks later nothing and ended up calling to settle with them and they came up with no solution I want to pay but not the crazy amount you ask me toAlso, they charge almost $per loan to take a forebarence claimHow is this helping me? It's easy for them to take money but hard for them to help you when you need help paying loan debtThe only positive was that I got to take my federal loans away from them and into another loan service provider that works with me
Thank you for
your message. In the interest
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 8, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 1, 2015. Please allow sufficient time for
postal delivery
A representative
from the Office of Customer
Advocate contacted the customer by telephone on March 9, and resolved the
issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on March 3 ,
and resolved the issue with the customer
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 29, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 14, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although Navient stated they sent me correspondence by mail days ago, I have yet to receive any information regarding their responseDue to the time frame of responding to the complaint within the days allotted, I am rejecting Navient's response due to the fact I have not seen anythingNo other attempt, either through email or phone, has been made to my knowledge to provide a response, and thus I wish to see this complaint continue until notification is officially received
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe need more time for this to be resolved, and I would like to continue to have this claim open until it is resolved
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have yet to receive any documents in the mail that was sent APRIL I haven't seen any emails either as to what the decision isIf this is in writing, I want another copy sent to my physical address that is on file because it is the correct address
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have refused to try and help with my credit score due to this issue saying that they just report accurate informationThey could send a letter to the bureaus stating that they did not ever try to contact me as the co-signer by US mail and send information that the email address or the payments they had received were not from me except for the payoff amount after I realized my credit score dropped and then started the investigation as to what happenedAccording to the internet Navient does not have a very good recordMy credit score was excellent for years and now it dropped pointsThis is why I cannot let this dropI understand you can do just so much but I will look into obtaining an attorney if my letters to the credit bureaus that I am now writing get nowhere
I do realize that this is a small thing compared to what many people have to deal with and I am thankful that God has been so good to me but my credit did mean a lot to me
A representative from the Office
of Customer
Advocate contacted the customer by telephone on July 27, and resolved the
issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received the letter from the advocate, and it only partially solves my issue. First, the advocate stated that the program I enrolled in is a "$a month program at 1% interest rate, and my account may still remain delinquent during the first three payments....Once the third payment posts to my account my past-due status will be brought current and you will continue at $payment rate for the following months."
October being the third payment. However, I was charged a whole lot of late fee's that I shouldn't have been. When I enrolled in the program July 13th, I was just told going forward my payment plan would be $345, due to changing from a year repayment to a year repayment. Since then I've been hit with late fees of hundreds of dollars, and my credit report is probably looking horrible right now. I want confirmation that the late fee's attached to my account during the past months will be fixed, this is hundreds of dollars. I also need my credit report, if it was affected, fixed
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
***
*** ***
Revdex.com:
10pt; line-height: 150%">I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are still accounts on my credit report that need to be removedI attached them so you can research them and remove themRegards,
A representative from the Office of
Customer
Advocate contacted the customer by telephone on February 2, and resolved
the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on February 27, and resolved the issue with the customer
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
April 4, and we are working with
the customer directly to resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am yet to receive the mail they sent, other than a bill for the following monthNothing regarding the complaint has arrived in the mail yet
Regards,
They do not work with customers on figuring out how to lower (make it more affordable) monthly payments for private loansWhen speaking with customer service, each person you talk to makes you feel ashamed for asking reliefThey claim to have interest only and income drive plans but they do not exist - do not work with the customer to figure out a reasonable solution - the rules are arbitrary and not well definedThey ask for documents and claim it takes business days to settle a solution but weeks later nothing and ended up calling to settle with them and they came up with no solution I want to pay but not the crazy amount you ask me toAlso, they charge almost $per loan to take a forebarence claimHow is this helping me? It's easy for them to take money but hard for them to help you when you need help paying loan debtThe only positive was that I got to take my federal loans away from them and into another loan service provider that works with me
Thank you for
your message. In the interest
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 8, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 1, 2015. Please allow sufficient time for
postal delivery