Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
These are educational loans that were in deferment or forebearance I have never been lateThese loans were paid on time all the time and are being paid now company not reporting payments for months yet they have reported incorrect information about the accounts being charged ofcount numbers are *** *** *** *** *** (loans for navient)These loans have never been late and were refinanced to get a lower interest rate onlyThey have ruined my credit when the reason for me attending college is to do just the opposite I do understand mistakes are made but I have disputed it yet it is not fixed yet!
Translate
Desired Outcome:
Updating all three credit reports reporting payments and removing late times loans were in deferment/forebearance never late just refinanced in order to get a better rate (interest rate)APOLOGY LETTER ALONG WITH VERIFICATION THAT AGENCIES (BUREAUS) HAVE ALL BEEN FIXED/UPDATED SHOWING PAYMENTS AND REMOVING LATE TIMES BECAUSE THEY ARE INCORRECTTHANKS ALL
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 19, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 20, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey are charging us times the interest that the loan would have originally generatedAccording to the Bankruptcy court, they had the opportunity to add the amount of interest that they wanted to the amount submitted to the bankruptcy courtInstead they ACCEPTED the amount as a "PAID IN FULL" amount for the amount that they would acceptAs far as the Tennessee Bankruptcy Court is concerned, since they did not add any interest or penalties, they are not entitled to themThe matter is deemed settled with the Court system here in TennesseeA Federal Bankruptcy Attorney has been consulted and has stated that if Navient did not include any penalties or interest in the Bankruptcy amount that they agreed to have entered into the bankruptcy then they are not entitled to them
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that ONCE I read the correspondence they have sent to me via the USPS I can better determine whether it is an appropriate response. I received a credit back from my bank so I am satisfied in that regard, but this business is unethical period. For the last years out of college I have paid my student loans religiously and on time monthly to Sallie Mae, and paid off an entire student loan with another company. I reported this company when they without notice raised my interest rates, and monthly payment to nearly times what I was paying previously without notice. Then after (and I have shown all the proof) removed my account they still debited the account without my authorization without permission. No excuse and I do not need to speak to another representative with the company because nothing changes those facts. I make payments in the amount that can be afforded by my family and my salary.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Someone has tried to reach out to me, they called and left a message while I was at workI have tried to call back almost every day to clear this up and no one has answered or tried to call me backMe and my co-signer's credit reports keep getting hit with over due reports and this has really affected our creditI just want to get this resolved but they have not done anything to help.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Navient's representative was helpful in resolving my complaint in a timely fashion
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
June 23, and we are working with
the customer directly to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 7, 2016. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 19, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 21, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient has found and applied my missing money to my account The date I filed this complaint, my Navient account showed and outstanding balance of approximately $ Since then, Navient has applied the $to my account wiping out this balance Unfortunately Navient did not remove the interest that has been accruing on my account in the past four months that they have been searching for my money I might add that it was miraculously located one week after filing my complaintAmazing!So Navient thinks that an appropriate amount to return to me for my overpayment is a mere $15, which as I have said, clearly indicates they are trying to keep interest accrued on monies that should have been credited to my account months ago This complaint will not be settled until Navient recalculated my refund based on the original date that the money should have been posted.Finally, Navient has blocked access I my account The reason for this is unknown, however I suspect the reason is not on the up-and-up I am willing to concede this may be a common practice by their company when an account balance shows zero There is no way to know for sureNow that this access is closed to me, I can no longer see my transaction history, nor print my tax forms Some transparency as to how they are calculating my refund might be beneficial, as my trust of the company is at zero
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
January 21, and we are working with
the customer directly to resolve the issue
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 3, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2016. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Detail / Problem
Complaint Type:
Billing or Collection Issues
select
Problem:
This is the second complaint I've filed against NavientThis company sourced my information in an attempt to contact another individualThe previous case was closed when Navient mailed me a letter with an apology and indicated that they would honor my request to cease and desistSince then, I continue to receive phone callsI remind them of the Revdex.com case, they apologize, and then the harassment repeats itselfToday, they have started texting me, in addition to calling my cell phone at all hoursThis is financially impacting me, as well as affecting my quality of lifeIt is inducing anxiety and panic attacksPlease make them stopTranslate
Desired Resolution / Outcome
Desired Resolution:
No further contact by the business
select
Desired Outcome:
If possible, this company should receive punitive measures for their business practices and failure to abide by the terms of the previous Revdex.com complaint
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on January 26, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 25, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowProblem:
This is a second complaint and will be my final one before contacting a lawyerMy ex-husband's name has been associated multiple times with my address and there is a no-contact order in place between usI discussed this issue months ago after my first Revdex.com complaint (as this is the only way I can talk to management) and the issue was "resolved"I currently on hold waiting for a supervisor for minutes nowThere was supposedly a note put into his file to leave the address as changed at that timeIt has since been resorted back to mineThe first time I was told I was next of kinNot sure how that correlation was made since it was after a divorce and name changeI am sure he is in default by now and this is of no fault to him since he is oblivious to the fact that he is due to make paymentSo, this issue significantly affects two people and it needs to be fixed NOW AND FOR GOOD THIS TIMEMy next call will be to a lawyer and the Department of Educationi am very well aware that Navient is already under scrutiny for illegal practicesTranslate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Proof of policy changeProof of address changeNo late fee penalty applied to affected account!!
Revdex.com:
count numbers are *** *** *** *** *** (loans for navient)These loans have never been late and were refinanced to get a lower interest rate onlyThey have ruined my credit when the reason for me attending college is to do just the opposite I do understand mistakes are made but I have disputed it yet it is not fixed yet!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
These are educational loans that were in deferment or forebearance I have never been lateThese loans were paid on time all the time and are being paid now company not reporting payments for months yet they have reported incorrect information about the accounts being charged of
Translate
Desired Outcome:
Updating all three credit reports reporting payments and removing late times loans were in deferment/forebearance never late just refinanced in order to get a better rate (interest rate)APOLOGY LETTER ALONG WITH VERIFICATION THAT AGENCIES (BUREAUS) HAVE ALL BEEN FIXED/UPDATED SHOWING PAYMENTS AND REMOVING LATE TIMES BECAUSE THEY ARE INCORRECTTHANKS ALL
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 19, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 20, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey are charging us times the interest that the loan would have originally generatedAccording to the Bankruptcy court, they had the opportunity to add the amount of interest that they wanted to the amount submitted to the bankruptcy courtInstead they ACCEPTED the amount as a "PAID IN FULL" amount for the amount that they would acceptAs far as the Tennessee Bankruptcy Court is concerned, since they did not add any interest or penalties, they are not entitled to themThe matter is deemed settled with the Court system here in TennesseeA Federal Bankruptcy Attorney has been consulted and has stated that if Navient did not include any penalties or interest in the Bankruptcy amount that they agreed to have entered into the bankruptcy then they are not entitled to them
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that ONCE I read the correspondence they have sent to me via the USPS I can better determine whether it is an appropriate response. I received a credit back from my bank so I am satisfied in that regard, but this business is unethical period. For the last years out of college I have paid my student loans religiously and on time monthly to Sallie Mae, and paid off an entire student loan with another company. I reported this company when they without notice raised my interest rates, and monthly payment to nearly times what I was paying previously without notice. Then after (and I have shown all the proof) removed my account they still debited the account without my authorization without permission. No excuse and I do not need to speak to another representative with the company because nothing changes those facts. I make payments in the amount that can be afforded by my family and my salary.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Someone has tried to reach out to me, they called and left a message while I was at workI have tried to call back almost every day to clear this up and no one has answered or tried to call me backMe and my co-signer's credit reports keep getting hit with over due reports and this has really affected our creditI just want to get this resolved but they have not done anything to help.
Regards,
A representative from the Office of
Customer
Advocate contacted the customer by telephone on January 28, and resolved
the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Navient's representative was helpful in resolving my complaint in a timely fashion
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
June 23, and we are working with
the customer directly to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 7, 2016. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 19, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 21, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient has found and applied my missing money to my account The date I filed this complaint, my Navient account showed and outstanding balance of approximately $ Since then, Navient has applied the $to my account wiping out this balance Unfortunately Navient did not remove the interest that has been accruing on my account in the past four months that they have been searching for my money I might add that it was miraculously located one week after filing my complaintAmazing!So Navient thinks that an appropriate amount to return to me for my overpayment is a mere $15, which as I have said, clearly indicates they are trying to keep interest accrued on monies that should have been credited to my account months ago This complaint will not be settled until Navient recalculated my refund based on the original date that the money should have been posted.Finally, Navient has blocked access I my account The reason for this is unknown, however I suspect the reason is not on the up-and-up I am willing to concede this may be a common practice by their company when an account balance shows zero There is no way to know for sureNow that this access is closed to me, I can no longer see my transaction history, nor print my tax forms Some transparency as to how they are calculating my refund might be beneficial, as my trust of the company is at zero
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
January 21, and we are working with
the customer directly to resolve the issue
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 3, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2016. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Detail / Problem
Complaint Type:
Billing or Collection Issues
select
Problem:
This is the second complaint I've filed against NavientThis company sourced my information in an attempt to contact another individualThe previous case was closed when Navient mailed me a letter with an apology and indicated that they would honor my request to cease and desistSince then, I continue to receive phone callsI remind them of the Revdex.com case, they apologize, and then the harassment repeats itselfToday, they have started texting me, in addition to calling my cell phone at all hoursThis is financially impacting me, as well as affecting my quality of lifeIt is inducing anxiety and panic attacksPlease make them stopTranslate
Desired Resolution / Outcome
Desired Resolution:
No further contact by the business
select
Desired Outcome:
If possible, this company should receive punitive measures for their business practices and failure to abide by the terms of the previous Revdex.com complaint
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on January 26, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 25, 2015. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowProblem:
This is a second complaint and will be my final one before contacting a lawyerMy ex-husband's name has been associated multiple times with my address and there is a no-contact order in place between usI discussed this issue months ago after my first Revdex.com complaint (as this is the only way I can talk to management) and the issue was "resolved"I currently on hold waiting for a supervisor for minutes nowThere was supposedly a note put into his file to leave the address as changed at that timeIt has since been resorted back to mineThe first time I was told I was next of kinNot sure how that correlation was made since it was after a divorce and name changeI am sure he is in default by now and this is of no fault to him since he is oblivious to the fact that he is due to make paymentSo, this issue significantly affects two people and it needs to be fixed NOW AND FOR GOOD THIS TIMEMy next call will be to a lawyer and the Department of Educationi am very well aware that Navient is already under scrutiny for illegal practicesTranslate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Proof of policy changeProof of address changeNo late fee penalty applied to affected account!!