Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms [redacted] called me and asked a few questions with minimum verbal response from her, she stated she was not aware of my address change although I informed them of an address and phone number change Ms [redacted] was able to call me on the correct number but stated she did not have any record of my address change. If she was able to determine that the address change was not made by her company resulting in miscommunication she would be able to remove the negative credit reporting. I received a letter in the mail today stating that she was not able to find any documentation with me notifying Navient of my address change therefore the negative credit report would not be removed. Furthermore as stated in the letter Navient allows both primary borrower and cosigner to revised and or change the payment plan without consent to each person made on the original loan agreement. I do not agree with this, if a legal agreement is made between three parties, one of the parties should not be able to change that agreement without the consent of all parties in the agreement. This is a violation of the initial contract. A cosigner was needed to obtain this loan how is possible for the primary borrower to make changes to the loan without the cosigners approval. Furthermore is Navient in agreement with allowing changes in the payment plan if it is profitable for their company.... which adversely affects the person who is not in agreement with this loan changes. The agreement with the loan is a legal document and I feel this is an illegal authorization and abuse of my credit towards Navient's financial gains.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 5, 2016. Please allow sufficient time for
postal delivery.
font-size: 10pt; font-family: Georgia;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] this entire situation isn't ideal, my husband and I will not tolerate being harrassed by [redacted]/Navient. I just want his company off our backs. We are paying $65.00 monthly and if we are behind in payments it's because they cancelled our automatic payment without any form of notification.
Revdex.com, thank you for your assistance in this matter.
Revdex.com:
10pt; line-height: 150%; font-family: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to recommend to others that working with the people who contact you from the business' customer service department will not be able to assist you. To obtain assistance to resolve issues, the only way to get assistance from an appropriate person is to contact the Revdex.com.
Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on November 20, 2014 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. On 10/9/2015, I spoke to a representative from Navient. She was responding from the initial complaint. She informed me that she will find out all of the information and call me back. I never received a phone call after the first call. I will be waiting on "said" response in the mail.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any communication from Navient.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient responded to my complaint stating that they would not reimburse me the finds since I agreed to their terms and conditions about the automatic payment plan. However, since I set up the payment plan and agreed over the phone, I was not allowed to see anything in writing stating that Navient would be deducting twice per month from my bank account. Which brings me back to my original point. The entire time I was on a payment plan with Navient they would only deduct ONE payment from my account for BOTH loans. Yet when the new payment plan was made they then started deducting TWICE for EACH loan. Therefore I do not accept Navients response.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 17, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company called me to apologize, but they still will not stand behind their own employees and will not honor the misinformation that I was given. I had made an important decision based on that information and under the pretense that the company's employees were trained to give accurate information to customers. If companies do not stand behind the information their employees are providing, then there is no point to having employees. The employees may or may not provide correct information and this is not acceptable as a customer. There is no point in calling and getting assistance if the employees might not be trained adequately. This leads to them giving false information and then if the company won't stand behind it, then the whole process of seeking assistance from he company was a waste of time. This leads to a untrustworthy relationship where you never know what is and what is not true. I will most certainly not be using Navient again, nor will I recommend them because of this.
Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on December 1, 2014 and resolved the issue with the customer.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard from anyone regarding this matter, as usual...this is quite ridiculous that I continue to be overlooked and ignored by Navient and its affiliates.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate that the advocate was quick to respond however he stopped contact after to calls with me. Although we have conflicting work schedules which makes it hard for us to communicate I called and left a message last week, Wednesday April 25th for the advocate to discuss the issues I have been having with Navient. I asked that he would return my call Friday May 1st because I was off of work and we could talk about the issue anytime of the day and I didn't hear anything back from him. I called Tuesday May 5th again to leave a message as well because I gave him until Monday May 4th and still did not have a message in return. In the letter I had received in the mail it stated that they would like documented events of when the issues have been taking place however I would think this would be on my account if they would look at it and see it. They claimed that they have not sent anything negative to the credit agency in the last 12 months but that is due to the fact that I am constantly calling to attempt to fix the same issues more times than I should have to with them just to make sure that nothing does go to the credit agency, so of course that has not happened. I am currently "babysitting" my loans that are with Navient to make sure that nothing negative reflects in my credit score and I should not have to do that. The issue is maintenance of my account which no one seems to be capable of at this point.
Regards,
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on April 29, 2016 and resolved the
issue with the customer.
Navient, I had to pay you 50 dollars for a forebearance. So, I reject your response because it does not address our issues.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am still awaiting a proper resolution navient. Until I speak with them I will not be satisfied. This issue is still unresolved.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 3, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 29, 2015. Please allow sufficient time for
postal delivery.
A representative...
from the Office of Customer
Advocate contacted the customer by telephone on July 17, 2015 and resolved the
issue with the customer.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on April 1, 2015 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms [redacted] called me and asked a few questions with minimum verbal response from her, she stated she was not aware of my address change although I informed them of an address and phone number change Ms [redacted] was able to call me on the correct number but stated she did not have any record of my address change. If she was able to determine that the address change was not made by her company resulting in miscommunication she would be able to remove the negative credit reporting. I received a letter in the mail today stating that she was not able to find any documentation with me notifying Navient of my address change therefore the negative credit report would not be removed. Furthermore as stated in the letter Navient allows both primary borrower and cosigner to revised and or change the payment plan without consent to each person made on the original loan agreement. I do not agree with this, if a legal agreement is made between three parties, one of the parties should not be able to change that agreement without the consent of all parties in the agreement. This is a violation of the initial contract. A cosigner was needed to obtain this loan how is possible for the primary borrower to make changes to the loan without the cosigners approval. Furthermore is Navient in agreement with allowing changes in the payment plan if it is profitable for their company.... which adversely affects the person who is not in agreement with this loan changes. The agreement with the loan is a legal document and I feel this is an illegal authorization and abuse of my credit towards Navient's financial gains.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 5, 2016. Please allow sufficient time for
postal delivery.
font-size: 10pt; font-family: Georgia;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] this entire situation isn't ideal, my husband and I will not tolerate being harrassed by [redacted]/Navient. I just want his company off our backs. We are paying $65.00 monthly and if we are behind in payments it's because they cancelled our automatic payment without any form of notification.
Revdex.com, thank you for your assistance in this matter.
Revdex.com:
10pt; line-height: 150%; font-family: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to recommend to others that working with the people who contact you from the business' customer service department will not be able to assist you. To obtain assistance to resolve issues, the only way to get assistance from an appropriate person is to contact the Revdex.com.
Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on November 20, 2014 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. On 10/9/2015, I spoke to a representative from Navient. She was responding from the initial complaint. She informed me that she will find out all of the information and call me back. I never received a phone call after the first call. I will be waiting on "said" response in the mail.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any communication from Navient.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient responded to my complaint stating that they would not reimburse me the finds since I agreed to their terms and conditions about the automatic payment plan. However, since I set up the payment plan and agreed over the phone, I was not allowed to see anything in writing stating that Navient would be deducting twice per month from my bank account. Which brings me back to my original point. The entire time I was on a payment plan with Navient they would only deduct ONE payment from my account for BOTH loans. Yet when the new payment plan was made they then started deducting TWICE for EACH loan. Therefore I do not accept Navients response.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 17, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company called me to apologize, but they still will not stand behind their own employees and will not honor the misinformation that I was given. I had made an important decision based on that information and under the pretense that the company's employees were trained to give accurate information to customers. If companies do not stand behind the information their employees are providing, then there is no point to having employees. The employees may or may not provide correct information and this is not acceptable as a customer. There is no point in calling and getting assistance if the employees might not be trained adequately. This leads to them giving false information and then if the company won't stand behind it, then the whole process of seeking assistance from he company was a waste of time. This leads to a untrustworthy relationship where you never know what is and what is not true. I will most certainly not be using Navient again, nor will I recommend them because of this.
Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on December 1, 2014 and resolved the issue with the customer.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard from anyone regarding this matter, as usual...this is quite ridiculous that I continue to be overlooked and ignored by Navient and its affiliates.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate that the advocate was quick to respond however he stopped contact after to calls with me. Although we have conflicting work schedules which makes it hard for us to communicate I called and left a message last week, Wednesday April 25th for the advocate to discuss the issues I have been having with Navient. I asked that he would return my call Friday May 1st because I was off of work and we could talk about the issue anytime of the day and I didn't hear anything back from him. I called Tuesday May 5th again to leave a message as well because I gave him until Monday May 4th and still did not have a message in return. In the letter I had received in the mail it stated that they would like documented events of when the issues have been taking place however I would think this would be on my account if they would look at it and see it. They claimed that they have not sent anything negative to the credit agency in the last 12 months but that is due to the fact that I am constantly calling to attempt to fix the same issues more times than I should have to with them just to make sure that nothing does go to the credit agency, so of course that has not happened. I am currently "babysitting" my loans that are with Navient to make sure that nothing negative reflects in my credit score and I should not have to do that. The issue is maintenance of my account which no one seems to be capable of at this point.
Regards,
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on April 29, 2016 and resolved the
issue with the customer.
Navient, I had to pay you 50 dollars for a forebearance. So, I reject your response because it does not address our issues.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am still awaiting a proper resolution navient. Until I speak with them I will not be satisfied. This issue is still unresolved.
Regards,
[redacted]
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 3, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 29, 2015. Please allow sufficient time for
postal delivery.