protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 6, 2015. Please allow sufficient time for
postal delivery.
Attempted to pay off a student load. Was told an incorrect amount which lead to interest accrued and more payments with false amounts due. Contacted the company several times and was told it would be adjusted, it was not, and more interest was accrued. Bill did not reflect correct amount. Horrible interest rates. Did not include envelopes for return services. Payments fluctuated, no consistency.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2015. Please allow sufficient time for
postal delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I filed a previous complaint about being on short term disabaility through my employer and not being able to apply for a 30 day forebearance. I was contacted by J[redacted] of the customer advocate department and he stated that he would help lower my interest rate so that I may be able to make some type of payment. I faxed in my financial statement and I have not heard from him since then. This was over a month ago. I still had 2 payments deducted from my account, mistankely. One was reversed and I still recieved an over draft charge from my bank due to the mistake. The other withdrawal happened 4 days ago and was never listed online as me owing a payment. There are no available statements online showing that a payment was due. I have emailed jeff cashner and left several voicemails and the issue still isn't resolved.
Translate
D
Desired Outcome:
I would like for someone to review my financial statement and lower my interest rates that I can't afford. I want a redund of the last payment that was automatically withdrawn until new payments are calculated and settled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not completely resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Spoke to a representative from Navient. My account was noted with the payment I made; however I am still waiting on a response regarding the extra amount added to my monthly payment. The system error appears to have made my payment increase by nearly $5 dollars. I placed a call to the contact and Im awaiting a response.]
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please review the attached check I received in the mail from Navient. This is for a different amount than I am owed and was for an overpayment supposedly made on a different date than the one in question. I don't want to cash this check and find out it was sent in error. Additionally, my account is currently still open on Navient.com saying a balance of $0.00, instead of showing all the loans have been paid off in full.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 26, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Hello, My student loans are being described as late on my credit report. In 2012, I was out of work and Navient (Sallie Mae) said they couldn't do a forbearance, and then they said they would. There are several months showing non payment during this time. Since I moved out of the state after being unemployed, I could not get them the forms they needed. Shortly after they let me go into forbearance for a year. I was told the negative report to the credit agency would be dropped, and would show on time payments for that period. This has never happened. I have called both Sallie Mae and Navient and was told this would be corrected, and it never has been.
Translate
D
Desired Outcome:
Hi, I would like to have this corrected on my credit report. Thanks, [redacted]
I updated my bank account information in early September 2016. I received a confirmation email stating that my account was set up for auto-pay and that my account would be debited in late October 2016. I called customer service to verify that this date was correct. I was assured by a representative that my auto-draft would draft in September since I caught it almost three weeks before the billing date and that it typically takes 7-10 days to go into effect.
In October I received multiple calls daily from Navient stating that I was late on my September payment. I was also charged a late fee. I checked my account online and it showed my account was logged for auto-pay. I called customer service again and was told that they were uncertain as to why my payment was not drafted and assured me that it would auto-draft for my October payment.
In November I received multiple calls daily from the company, again telling me that I was late on a payment. Again, I was assessed a late fee. I called again and asked to speak to a supervisor because I attempted to resolve this issue multiple times. I was placed on hold multiple times and had to demand to speak to a supervisor. I was then placed on hold for approximately 15 minutes. The supervisor told me that my auto-pay application was never confirmed. I asked the agent if they could assist me in making the auto-pay set up go through and I was told that they could walk me through how to do it online. I was then told that I could only get a confirmation that I was enrolled in auto-pay if I requested my loans be put in forbearance. Only then could I get a confirmation for auto-pay. I then requested that the supervisor send me a confirmation of enrollment, such as a screen shot and I was told that he could not send me an email of confirmation, but that one would be generated and send out within 24 hours. I still have not received a confirmation email on my auto-pay for the second enrollment. When I asked the supervisor what steps I needed to take if my next payment was not auto-drafted I was told that I would need to submit a paper application. I asked him if I would receive a call or paper confirmation that my paper application was received and processed and he said that I would receive an email. When I explained that I either get emails and nothing has actually been done or I don't receive the email at all he said that was the only solution he could offer.
When I asked for my late fee to be removed I was told that my payment would have to process and then I could request the late fee to be removed. I asked if it was considered part of their customer service to monitor my account and remove it since I have spent countless hours on the phone to remedy this situation and was told that it would be monitored but that I would need to call back and confirm.
Navient is now the third servicer for my student loans and they are by far the worst in terms of customer service. Their website is difficult to use, their automated system send the customer in a void of phone menus, and the agents and supervisors seem inconvenienced by requests for help. Worst customer service I have had in years.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 4, 2014 and resolved the issue with the customer.
I am pre-eminently rejecting the proposed communication from the business...I am doing so because they have persisted for years and not accepted the terms of thier own issuance of resolution...I have sent the required paperwork to them several times and attempted repeated contact with them about the issue and checked all other routes to resolution with the school the department of education and the two loan companies...my proof of ssi has been again sent time after time and they have simply rejected it...thier continued addition of month after month of interest is insulting considering that they refuse to accept my papers that qualify me for a total dismissal of the loan...thier repeated calling and mailing my residence has been an annoyance at best and thier persistance only seems rediculous considering they would not accept the required forms at any point no matter what I had tried or whom I had spoken to. This issue has followed me and persisted to insult me without relenting. They absorbed and dissolved my federal student aid in the amount of five thousand dollars and still continued to attempt to collect more and still more to this day. To pursue that issue based on my income is rediculous and there is nor should there be any consideration or comparrison of myself to anyone else. That is not for me to hear but for a court and I am insulted that I should have to hear the issue in my home and among my family because they wish to persist and contest and promote that the media and or people should assist to raise the issue and court with me with no legal documents or result when the required paperwork is in my posession. They have simply annoyed me and persisted to use me and abuse me by way of the media and further slander me based on my financial circumstance which is thanks to someone else's negligence and almost the loss of my life in an accident in which I unfortunately lost the whole of the value of my life and future and ability to suceed and I still resent the system that I hear is represented by those who DO suceed because it is nothing but a SPORT to use money and financial institution and community and media this way and I will NEVER support that. That is all I have to say to them or anyone and there are many who persist to insist I suffer because I disagree with a certain majority or at least on that is represented in such a measure that it is allowed to reach into my residence and the being and minds of others to help assist it in its movement and to harass citizens. There is barely any relief in this world from this type of harassment. The pleasure and joy of living and entertainment has long left my life and my injury is only a small sign of that being very very real and significant until the day I die and hope not to return to this annoying and courting world that alleges that my mind has helped to create it and make it the reality it is and that facts and numbers support such harassment of citizens and lack of integrity and punishment for those who cannot or will not PICK a satisfactory army, team, duty, politic, country, drug, master, teacher, sport, sex that satisfies them enough to turn identity into a number a push it into the mass of this whole that is so incorrectly buried in transaction and contract that it's lost it's sight of what being a person is about...I wish I could say more and have some reasonable remainder to cater to an answer of what is or would be better but the fact is that history exists while a future is yet to be determined and the only stepping stone to that future is patience and technology and money and harassment and sorting out the disabled from the able and the willing from the coward or conservative who will not change with it or rush to cater to any mode or method just to achieve categorization as special interest or whatever next term they use to convince us or anyone that we have any other purpose than to live and die. It is that important to me because to know the value of human life is to know we have already lived and died many times in our will is the wake of the future turning into the past and dying many more times under this harassment and immaturity of humanity which batters it's competition as it sits to watch rather compete and who hopes for death in its infamy of not being chosen or rising at the opportunity to take hold of some worthless challenge be it even bravery and victory or a proud death as they are all the same and against only ourselves or the monsters we have created or loved or lost or are to become before we again fall to the natural failure we claim delivers us to more creditors in some slander of afterlife. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company mailed copies of supposed notices that were mailed to me, yet I never received any of the notices that say a payment is due. The only notices I received were "bankruptcy cannot discharge student loans." I never received an actual bill, statement, anything saying a payment was due, not even a phone call saying my account was past due after my 5/23/16 attempt to set up payment arrangements. My consigners also concur that they never received anything by mail or a phone call. The papers that were sent to me do not prove that these were sent to me or my consigners. The company is making every effort to dodge taking accountability for their mistakes.
Regards,
[redacted]
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 27, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] (ID: [redacted]) from Navient's Office of the Customer Advocate on 10-07-2015. She explained that she reviewed all previous correspondence that I have had with Navient, that she has found the reason why the payments on my nine loans were being miss-allocated, and that she had resolved the problem. She also said that my September payment had in fact already been allocated correctly. When I explained that this was not reflected when I logged on to my Navient account online, she said she would adjust that information as well. I waited two weeks before checking the website only to find that the information is still inaccurate.
I also viewed the statement (09-28-2015) that [redacted] said had been allocated correctly and found that, not only was my payment not allocated correctly, but that I had over $300 in "Unpaid Interest and Unpaid Fees". My usual total for this section of my bill is less than $25. I don't understand how this is possible considering Navient has been automatically withdrawing my payment from my checking account every month the exact same way for over two years.
I would like to have this problem resolved before my next payment is withdrawn from my account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this complaint. Upon further review,of the account, Tax information was provided, owever, it was discovered that the amounts that Navient is reporting as a total balance on my account do not match the record I nor the collection agency have. I have tried my best to continue to work in a peaceful manner with Navient, however, I do believe this issue is a violation of my fair debt collection rights and a threat to integrity of my credit file. I have attempted to make daily contact with both parties (Navient. Javich, Block & Rathbone) and have not received any assistance since this problem was discovered during my conversation with Karen from Navient on February 12, 2016. Additionally, Karen had offered me a settlement amount of $67 monthly which would reduce my interest and start reporting "partial payment accepted" to my credit report. She told me to go to the collection agency and get this agreement drafted. Upon contact with the collection agency, I was told they knew nothing of the issue and could not draft that agreement. I have made 2 contacts with the collection agency since February 12, 2016, and they have stated they have not heard from Navient. I will gladly accept the settlement, resume payments, and work in a peaceful manner with both companies including accepting the response in this complaint once the following are corrected: 1) balances needed to be updated on my credit report immediately 2) settlement that was offered needs to be honored and fulfilled by both companies
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 6, 2015. Please allow sufficient time for
postal delivery.
Attempted to pay off a student load. Was told an incorrect amount which lead to interest accrued and more payments with false amounts due. Contacted the company several times and was told it would be adjusted, it was not, and more interest was accrued. Bill did not reflect correct amount. Horrible interest rates. Did not include envelopes for return services. Payments fluctuated, no consistency.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2015. Please allow sufficient time for
postal delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I filed a previous complaint about being on short term disabaility through my employer and not being able to apply for a 30 day forebearance. I was contacted by J[redacted] of the customer advocate department and he stated that he would help lower my interest rate so that I may be able to make some type of payment. I faxed in my financial statement and I have not heard from him since then. This was over a month ago. I still had 2 payments deducted from my account, mistankely. One was reversed and I still recieved an over draft charge from my bank due to the mistake. The other withdrawal happened 4 days ago and was never listed online as me owing a payment. There are no available statements online showing that a payment was due. I have emailed jeff cashner and left several voicemails and the issue still isn't resolved.
Translate
D
Desired Outcome:
I would like for someone to review my financial statement and lower my interest rates that I can't afford. I want a redund of the last payment that was automatically withdrawn until new payments are calculated and settled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not completely resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Spoke to a representative from Navient. My account was noted with the payment I made; however I am still waiting on a response regarding the extra amount added to my monthly payment. The system error appears to have made my payment increase by nearly $5 dollars. I placed a call to the contact and Im awaiting a response.]
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please review the attached check I received in the mail from Navient. This is for a different amount than I am owed and was for an overpayment supposedly made on a different date than the one in question. I don't want to cash this check and find out it was sent in error. Additionally, my account is currently still open on Navient.com saying a balance of $0.00, instead of showing all the loans have been paid off in full.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 26, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 28, 2016 and
resolved the issue with the customer.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on May 11, 2015 and resolved the
issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate is working directly with the customer to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Hello, My student loans are being described as late on my credit report. In 2012, I was out of work and Navient (Sallie Mae) said they couldn't do a forbearance, and then they said they would. There are several months showing non payment during this time. Since I moved out of the state after being unemployed, I could not get them the forms they needed. Shortly after they let me go into forbearance for a year. I was told the negative report to the credit agency would be dropped, and would show on time payments for that period. This has never happened. I have called both Sallie Mae and Navient and was told this would be corrected, and it never has been.
Translate
D
Desired Outcome:
Hi, I would like to have this corrected on my credit report. Thanks, [redacted]
I updated my bank account information in early September 2016. I received a confirmation email stating that my account was set up for auto-pay and that my account would be debited in late October 2016. I called customer service to verify that this date was correct. I was assured by a representative that my auto-draft would draft in September since I caught it almost three weeks before the billing date and that it typically takes 7-10 days to go into effect.
In October I received multiple calls daily from Navient stating that I was late on my September payment. I was also charged a late fee. I checked my account online and it showed my account was logged for auto-pay. I called customer service again and was told that they were uncertain as to why my payment was not drafted and assured me that it would auto-draft for my October payment.
In November I received multiple calls daily from the company, again telling me that I was late on a payment. Again, I was assessed a late fee. I called again and asked to speak to a supervisor because I attempted to resolve this issue multiple times. I was placed on hold multiple times and had to demand to speak to a supervisor. I was then placed on hold for approximately 15 minutes. The supervisor told me that my auto-pay application was never confirmed. I asked the agent if they could assist me in making the auto-pay set up go through and I was told that they could walk me through how to do it online. I was then told that I could only get a confirmation that I was enrolled in auto-pay if I requested my loans be put in forbearance. Only then could I get a confirmation for auto-pay. I then requested that the supervisor send me a confirmation of enrollment, such as a screen shot and I was told that he could not send me an email of confirmation, but that one would be generated and send out within 24 hours. I still have not received a confirmation email on my auto-pay for the second enrollment. When I asked the supervisor what steps I needed to take if my next payment was not auto-drafted I was told that I would need to submit a paper application. I asked him if I would receive a call or paper confirmation that my paper application was received and processed and he said that I would receive an email. When I explained that I either get emails and nothing has actually been done or I don't receive the email at all he said that was the only solution he could offer.
When I asked for my late fee to be removed I was told that my payment would have to process and then I could request the late fee to be removed. I asked if it was considered part of their customer service to monitor my account and remove it since I have spent countless hours on the phone to remedy this situation and was told that it would be monitored but that I would need to call back and confirm.
Navient is now the third servicer for my student loans and they are by far the worst in terms of customer service. Their website is difficult to use, their automated system send the customer in a void of phone menus, and the agents and supervisors seem inconvenienced by requests for help. Worst customer service I have had in years.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 4, 2014 and resolved the issue with the customer.
I am pre-eminently rejecting the proposed communication from the business...I am doing so because they have persisted for years and not accepted the terms of thier own issuance of resolution...I have sent the required paperwork to them several times and attempted repeated contact with them about the issue and checked all other routes to resolution with the school the department of education and the two loan companies...my proof of ssi has been again sent time after time and they have simply rejected it...thier continued addition of month after month of interest is insulting considering that they refuse to accept my papers that qualify me for a total dismissal of the loan...thier repeated calling and mailing my residence has been an annoyance at best and thier persistance only seems rediculous considering they would not accept the required forms at any point no matter what I had tried or whom I had spoken to. This issue has followed me and persisted to insult me without relenting. They absorbed and dissolved my federal student aid in the amount of five thousand dollars and still continued to attempt to collect more and still more to this day. To pursue that issue based on my income is rediculous and there is nor should there be any consideration or comparrison of myself to anyone else. That is not for me to hear but for a court and I am insulted that I should have to hear the issue in my home and among my family because they wish to persist and contest and promote that the media and or people should assist to raise the issue and court with me with no legal documents or result when the required paperwork is in my posession. They have simply annoyed me and persisted to use me and abuse me by way of the media and further slander me based on my financial circumstance which is thanks to someone else's negligence and almost the loss of my life in an accident in which I unfortunately lost the whole of the value of my life and future and ability to suceed and I still resent the system that I hear is represented by those who DO suceed because it is nothing but a SPORT to use money and financial institution and community and media this way and I will NEVER support that. That is all I have to say to them or anyone and there are many who persist to insist I suffer because I disagree with a certain majority or at least on that is represented in such a measure that it is allowed to reach into my residence and the being and minds of others to help assist it in its movement and to harass citizens. There is barely any relief in this world from this type of harassment. The pleasure and joy of living and entertainment has long left my life and my injury is only a small sign of that being very very real and significant until the day I die and hope not to return to this annoying and courting world that alleges that my mind has helped to create it and make it the reality it is and that facts and numbers support such harassment of citizens and lack of integrity and punishment for those who cannot or will not PICK a satisfactory army, team, duty, politic, country, drug, master, teacher, sport, sex that satisfies them enough to turn identity into a number a push it into the mass of this whole that is so incorrectly buried in transaction and contract that it's lost it's sight of what being a person is about...I wish I could say more and have some reasonable remainder to cater to an answer of what is or would be better but the fact is that history exists while a future is yet to be determined and the only stepping stone to that future is patience and technology and money and harassment and sorting out the disabled from the able and the willing from the coward or conservative who will not change with it or rush to cater to any mode or method just to achieve categorization as special interest or whatever next term they use to convince us or anyone that we have any other purpose than to live and die. It is that important to me because to know the value of human life is to know we have already lived and died many times in our will is the wake of the future turning into the past and dying many more times under this harassment and immaturity of humanity which batters it's competition as it sits to watch rather compete and who hopes for death in its infamy of not being chosen or rising at the opportunity to take hold of some worthless challenge be it even bravery and victory or a proud death as they are all the same and against only ourselves or the monsters we have created or loved or lost or are to become before we again fall to the natural failure we claim delivers us to more creditors in some slander of afterlife. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company mailed copies of supposed notices that were mailed to me, yet I never received any of the notices that say a payment is due. The only notices I received were "bankruptcy cannot discharge student loans." I never received an actual bill, statement, anything saying a payment was due, not even a phone call saying my account was past due after my 5/23/16 attempt to set up payment arrangements. My consigners also concur that they never received anything by mail or a phone call. The papers that were sent to me do not prove that these were sent to me or my consigners. The company is making every effort to dodge taking accountability for their mistakes.
Regards,
[redacted]
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 27, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] (ID: [redacted]) from Navient's Office of the Customer Advocate on 10-07-2015. She explained that she reviewed all previous correspondence that I have had with Navient, that she has found the reason why the payments on my nine loans were being miss-allocated, and that she had resolved the problem. She also said that my September payment had in fact already been allocated correctly. When I explained that this was not reflected when I logged on to my Navient account online, she said she would adjust that information as well. I waited two weeks before checking the website only to find that the information is still inaccurate.
I also viewed the statement (09-28-2015) that [redacted] said had been allocated correctly and found that, not only was my payment not allocated correctly, but that I had over $300 in "Unpaid Interest and Unpaid Fees". My usual total for this section of my bill is less than $25. I don't understand how this is possible considering Navient has been automatically withdrawing my payment from my checking account every month the exact same way for over two years.
I would like to have this problem resolved before my next payment is withdrawn from my account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this complaint. Upon further review,of the account, Tax information was provided, owever, it was discovered that the amounts that Navient is reporting as a total balance on my account do not match the record I nor the collection agency have. I have tried my best to continue to work in a peaceful manner with Navient, however, I do believe this issue is a violation of my fair debt collection rights and a threat to integrity of my credit file. I have attempted to make daily contact with both parties (Navient. Javich, Block & Rathbone) and have not received any assistance since this problem was discovered during my conversation with Karen from Navient on February 12, 2016. Additionally, Karen had offered me a settlement amount of $67 monthly which would reduce my interest and start reporting "partial payment accepted" to my credit report. She told me to go to the collection agency and get this agreement drafted. Upon contact with the collection agency, I was told they knew nothing of the issue and could not draft that agreement. I have made 2 contacts with the collection agency since February 12, 2016, and they have stated they have not heard from Navient. I will gladly accept the settlement, resume payments, and work in a peaceful manner with both companies including accepting the response in this complaint once the following are corrected: 1) balances needed to be updated on my credit report immediately 2) settlement that was offered needs to be honored and fulfilled by both companies
Regards,