A representative from the Office of Customer Advocate contacted the customer by telephone on January 21, 2015 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received whatever correspondence Navient allegedly sent by mail and I believe sufficient time has passed. They continue to call my parents despite being repeatedly told in the past to not use that number.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 26, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have already contacted you about this business's practices. I continue to fill out forms per their instructions and they continue to keep sending them to me all over again, informing me they are done incorrectly. I have filled these out 3 times now and sent them in. I always call Navient and ask how to do them to the very letter and it never suffices. I believe they have no clue what they're doing. Each person I have spoken to tells me a different way to fill out the forms and now more of the same ones came in today's mail. This harassment has got to stop. They are completely mishandling my student loan and it's hanging precariously in the balance as a result. In January, this will go into crisis and it will appear as though I have completely neglected to do what was asked of me when that is untrue.
Translate
Desired Resolution / Outcome
Desired Resolution:
Finish the Job
select
Desired Outcome:
I don't know what more to do. I need a third party to step in and ask them what the problem is and get this handled before it is in chaos. Please don't close my case before this is resolved. It tried to tell you it wasn't and you closed the case anyway.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 17, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
font-family: Georgia;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient claims they have contacted me via postal mail, yet this has not occurred. My money is still missing.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 18, 2016. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 12, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 17, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 10, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 17, 2016. Please allow sufficient time for postal delivery.
Navient, without my request, placed my student loan into an in school deferment. They then determined I was not elibigle for a deferment, but did not provide this information. Navient then placed my loan back into repayment status, but did not notify me until the day before the payment was due. I contacted customer service to change my due date. They agreed to do it, and two days later I get a notice that my payment is past due.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 22, 2016. Please allow sufficient time for postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 21, 2015 and resolved the issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 6, 2015 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received whatever correspondence Navient allegedly sent by mail and I believe sufficient time has passed. They continue to call my parents despite being repeatedly told in the past to not use that number.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 26, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have already contacted you about this business's practices. I continue to fill out forms per their instructions and they continue to keep sending them to me all over again, informing me they are done incorrectly. I have filled these out 3 times now and sent them in. I always call Navient and ask how to do them to the very letter and it never suffices. I believe they have no clue what they're doing. Each person I have spoken to tells me a different way to fill out the forms and now more of the same ones came in today's mail. This harassment has got to stop. They are completely mishandling my student loan and it's hanging precariously in the balance as a result. In January, this will go into crisis and it will appear as though I have completely neglected to do what was asked of me when that is untrue.
Translate
Desired Resolution / Outcome
Desired Resolution:
Finish the Job
select
Desired Outcome:
I don't know what more to do. I need a third party to step in and ask them what the problem is and get this handled before it is in chaos. Please don't close my case before this is resolved. It tried to tell you it wasn't and you closed the case anyway.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 17, 2015. Please allow sufficient time for postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
January 28, 2016 and we are working with
the customer directly to resolve the issue.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 25, 2016 and
resolved the issue with the customer.
Revdex.com:
font-family: Georgia;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient claims they have contacted me via postal mail, yet this has not occurred. My money is still missing.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 18, 2016. Please allow sufficient time for postal
delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on May 15, 2015 and resolved the
issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 12, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 17, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 10, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 17, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on
December 27, 2016. Please allow sufficient time for
postal delivery.
Navient, without my request, placed my student loan into an in school deferment. They then determined I was not elibigle for a deferment, but did not provide this information. Navient then placed my loan back into repayment status, but did not notify me until the day before the payment was due. I contacted customer service to change my due date. They agreed to do it, and two days later I get a notice that my payment is past due.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 22, 2016. Please allow sufficient time for postal delivery.