protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 27, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 19, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 11, 2015. Please allow sufficient time for
postal delivery.
After Sallie Mae transferred my Student Loans to Navient, I was immediately locked out of my account due to "Too Many Failed Attempts." This was the message I received on my first log-in, and it then took 9 phone calls and 4 months of being hung up on and transferred to a computerized system which would then bounce me back and forth between Navient and Sallie Mae before I finally was able to get my password reset. Each time I would call a speak with a representative, that is if I could actually get one before being disconnected, the excuse was always the same, "Oh I'm sorry, my computer just locked up and I cannot unlock your password right now, but please call again tomorrow and we will see what we can do." At one point I even left my phone number with a representative who had offered to find a solution and call me back, yet to no ones surprise that phone call never came. If given the choice, I would recommend to turn and run far far away!
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 1, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] of Navient today. He says he will mail payment history on loans concerning [redacted]
He stated she had 2 loans 521.00 and 2979.00 = 3700.00; Parent Loan was 2859.00; which makes total 6559.00.
Payments were made totaling 4,349.28 plus 471.48 = 4,820.76
6559.00 – 4820.76 = 1,738.24 left
Now [redacted] said Parent Loan paid off in April 2013 and Student had deferred payment till January 2015. [redacted] claims no interest would have been put on till January because of student loan. Do not see any notification to anyone at that time of any other payment due. So of course Navient who took over Sallie Mae added interest which they say is now total of 2300.00 due.
There is 2 years of no notification listed and now says the above is due. Seems like a scam to me to get more money.
I guess though I have no other option other than to make payments but would like the amount to be stated 1,738.24. Do I have any other options? Can I do anything on my end? Do not want our credit nor daughter’s credit bad. Please advise.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 9, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
My signature student loan has been paid off from Navient dated March 13, 2016. I recienved another letter dated June 3, 2016 stating that the loan was moved into a new repayment status.
Translate
Desired Resolution / Outcome
Desired Resolution:
No further contact by the business
select
Desired Outcome:
I want the company to stop contacting me. and want a correction to a my credit report.
message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 22, 2015. Please allow sufficient time for postal
delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on July 8, 2016 and resolved the
issue with the customer.
Revdex.com:
I recieved papers to file for income driven repayment instead of actually working with me on the actual payments I can physically make. I No associate has contacted me at an appropriate time, after 4 pm Monday-Friday to resolve my concerns. No assistance whatsoever!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept Navient's letter it does not indicate their failure to recognize these loans as funds that were never used for my education. I am currently paying back for two loans I never even touched to save my own credit score how fair is that? I desire for immediate cease of payments and refunded my payments for injustly being accused by Navient of graduating school when I withdrew in May of 2009. However, if being refunded is not possible I desire an immediate termination of service with Navient as soon as possible. Thank you
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 23, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 27, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 19, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 11, 2015. Please allow sufficient time for
postal delivery.
After Sallie Mae transferred my Student Loans to Navient, I was immediately locked out of my account due to "Too Many Failed Attempts." This was the message I received on my first log-in, and it then took 9 phone calls and 4 months of being hung up on and transferred to a computerized system which would then bounce me back and forth between Navient and Sallie Mae before I finally was able to get my password reset. Each time I would call a speak with a representative, that is if I could actually get one before being disconnected, the excuse was always the same, "Oh I'm sorry, my computer just locked up and I cannot unlock your password right now, but please call again tomorrow and we will see what we can do." At one point I even left my phone number with a representative who had offered to find a solution and call me back, yet to no ones surprise that phone call never came. If given the choice, I would recommend to turn and run far far away!
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 1, 2016. Please allow sufficient time for postal delivery.
A representative from the Office of Customer
Advocate contacted the customer by telephone on March 25, 2015 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] of Navient today. He says he will mail payment history on loans concerning [redacted]
He stated she had 2 loans 521.00 and 2979.00 = 3700.00; Parent Loan was 2859.00; which makes total 6559.00.
Payments were made totaling 4,349.28 plus 471.48 = 4,820.76
6559.00 – 4820.76 = 1,738.24 left
Now [redacted] said Parent Loan paid off in April 2013 and Student had deferred payment till January 2015. [redacted] claims no interest would have been put on till January because of student loan. Do not see any notification to anyone at that time of any other payment due. So of course Navient who took over Sallie Mae added interest which they say is now total of 2300.00 due.
There is 2 years of no notification listed and now says the above is due. Seems like a scam to me to get more money.
I guess though I have no other option other than to make payments but would like the amount to be stated 1,738.24. Do I have any other options? Can I do anything on my end? Do not want our credit nor daughter’s credit bad. Please advise.
Thanks.
Sincerely,
[redacted]
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 9, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on February 5, 2016 and
resolved the issue with the customer.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on April 10, 2015 and resolved the
issue with the customer.
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
My signature student loan has been paid off from Navient dated March 13, 2016. I recienved another letter dated June 3, 2016 stating that the loan was moved into a new repayment status.
Translate
Desired Resolution / Outcome
Desired Resolution:
No further contact by the business
select
Desired Outcome:
I want the company to stop contacting me. and want a correction to a my credit report.
A representative...
from the Office of Customer
Advocate contacted the customer by telephone on July 13, 2015 and resolved the
issue with the customer.
Tell us why here...
Thank you for
your...
message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 22, 2015. Please allow sufficient time for postal
delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on July 8, 2016 and resolved the
issue with the customer.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
September 7, 2016 and we are working with
the customer directly to resolve the issue.
Revdex.com:
I recieved papers to file for income driven repayment instead of actually working with me on the actual payments I can physically make. I No associate has contacted me at an appropriate time, after 4 pm Monday-Friday to resolve my concerns. No assistance whatsoever!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept Navient's letter it does not indicate their failure to recognize these loans as funds that were never used for my education. I am currently paying back for two loans I never even touched to save my own credit score how fair is that? I desire for immediate cease of payments and refunded my payments for injustly being accused by Navient of graduating school when I withdrew in May of 2009. However, if being refunded is not possible I desire an immediate termination of service with Navient as soon as possible. Thank you
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 23, 2016. Please allow sufficient time for
postal delivery.