Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 26, 2015. Please allow sufficient time for postal delivery.
minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on July 19, 2016 and resolved the
issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on February 25, 2015, and we are working with the customer...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept the response made by the business to resolve this complaint because I have yet to receive any such response via email or US Postal Service. Therefore, I have no knowledge of any such offers of resolution on behalf of Navient.
Please make note of this information on my complaint record.
Thank you
Just a quick update to inform you that I have attempted to contact
Navient representative, [redacted], 4 times after having received his
correspondance via mail that was dated June 16th. He has called me back but we
have been unable to connect as of yet. I was interested in updating my complaint file with this
information but was unable to execute this message online to add to my file.Please make a note for this case. Thank you!
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on January 29, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 28, 2016. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 13, 2015. Please allow sufficient time for postal delivery.
I would not recommend this company to anyone. I have had loans through [redacted] since 2008 and I never had problems. Once Navient took over, I have nothing but problems including credit score issues as well as a $1200 balance increase (for reasons that they cant seem to explain). I am currently in contact with the student loan ombudsmen to try to solve this problem but I have been fighting them since they switched to Navient in October 2014. Please do your research before taking a loan, and be sure to keep all files and an eye on your balance.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2016. We will continue to work directly with the customer to resolve the issue.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 15, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I asked them to send me papers, which they did, but I also asked them to remove this from my negative items on my credit reports and they have not done so. The papers prove that I was under forbearance during the time that it says I was late.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 17, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 4, 2016. We will continue to work directly with the customer.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 23, 2014. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 11, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted once (by phone) while I was in a meeting at work and received a voicemail from [redacted] who works in some branch of the Navient office. I tried to return his call for two weeks and left at least four messages. He never called me back. I called the same office and did not dial his extension. Another woman helped me to the extent that she could (with one of my complaints, not the other). I cannot imagine that they could send me anything in the mail that would resolve this issue. In fact, I doubt they sent anything, but I certainly would not receive this letter in the five-day window I have to accept or reject this response.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have not yet determined whether or not it is a satisfactory response because I have not yet received their mail correspondence yet.
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 26, 2015. Please allow sufficient time for postal delivery.
minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on July 19, 2016 and resolved the
issue with the customer.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on November 9, 2015 and resolved
the issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on February 25, 2015, and we are working with the customer...
directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept the response made by the business to resolve this complaint because I have yet to receive any such response via email or US Postal Service. Therefore, I have no knowledge of any such offers of resolution on behalf of Navient.
Please make note of this information on my complaint record.
Thank you
Just a quick update to inform you that I have attempted to contact
Navient representative, [redacted], 4 times after having received his
correspondance via mail that was dated June 16th. He has called me back but we
have been unable to connect as of yet. I was interested in updating my complaint file with this
information but was unable to execute this message online to add to my file.Please make a note for this case. Thank you!
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on August 31, 2015 and resolved
the issue with the customer.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on January 29, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 28, 2016. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 13, 2015. Please allow sufficient time for postal delivery.
I would not recommend this company to anyone. I have had loans through [redacted] since 2008 and I never had problems. Once Navient took over, I have nothing but problems including credit score issues as well as a $1200 balance increase (for reasons that they cant seem to explain). I am currently in contact with the student loan ombudsmen to try to solve this problem but I have been fighting them since they switched to Navient in October 2014. Please do your research before taking a loan, and be sure to keep all files and an eye on your balance.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2016. We will continue to work directly with the customer to resolve the issue.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 15, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I asked them to send me papers, which they did, but I also asked them to remove this from my negative items on my credit reports and they have not done so. The papers prove that I was under forbearance during the time that it says I was late.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 17, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 4, 2016. We will continue to work directly with the customer.
A
representative from the Office of Customer Advocate contacted the customer...
by
telephone on July 21, 2015, and we are working with the customer directly to
resolve the issue.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 23, 2014. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 11, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted once (by phone) while I was in a meeting at work and received a voicemail from [redacted] who works in some branch of the Navient office. I tried to return his call for two weeks and left at least four messages. He never called me back. I called the same office and did not dial his extension. Another woman helped me to the extent that she could (with one of my complaints, not the other). I cannot imagine that they could send me anything in the mail that would resolve this issue. In fact, I doubt they sent anything, but I certainly would not receive this letter in the five-day window I have to accept or reject this response.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have not yet determined whether or not it is a satisfactory response because I have not yet received their mail correspondence yet.
Regards,