RockAuto

I really like rockauto. They always have my part at affordable prices, ad delivery is fast too. Thanks for being there.

Always satisfied with price, quality and speedy delivery. This my go-to parts source as a home mechanic. Everything from small front end parts to a Honda transmission (which arrived practically before I ordered it).

We have had good experience with your company and will continue to purchase items as needed. Prices are great too. thank you

Very easy to deal with, found what I needed, and items shipped quickly.

Excellent service. I order from Canada, and there have never been any problems. I had to return a part and they make it super easy. Great selection of parts, prices that can be beat, and a few different shipping options. I haven't been to the parts store in months.

I have ordered from Rockauto a few times and have been happy with the quality, price, service, and convenience every time. The only time I buy locally is if I have to get a car up and running again quickly. The website navigation could be better but for the extra couple of minutes spent finding something just the price, let alone the other things, is worth it.

overwhelmed fantastic site thanks so much!!!

My experience with Rock Auto is fine; they're first class.

Good prices and good service on my first two and only orders to date...I will use RockAuto again in the future...

So far so good!I've only ordered once, but getting another one ready for rear brakes. You DO NOT have permission to use My email for Marketing or otherwise!

Created label for 6 days no ship and very bad customer service, hang up the phone

REFUND---

48.53 right side mirror on a 2011 Nissan Sentra

29.25 total amount refuned 9/19/2014

19.28 LOSS

I had ordered a Wix (top of the line) oil filter from Rock auto.com I have ordered from there previously and received a good filter this time the oil filter box was a little damaged and the filter was missing a plastic prong that holds the filter in place the piece was not in the box so I know it was broken before getting shipped. I was buying them from there because it was a little cheaper, I will not make that mistake ever again. Rock auto is cheaper because of one reason they have broken/used parts for sale.

I order lights for my truck that do not fit went to return them and was told that I will get a refund - shipping I paid 70 dollars ship on the order and now they want to charge me again because their part dose not fit feel like I am getting ripped off I would rec people buy parts from a local source where you can get support.

Used to be my go to place, but after my last interaction with their customer service staff, I will no longer conduct my business with them. had a minor issue with abutment clips not being in with a set of Wagner pads and when I called to get resolution to the matter I was told that I had the choice of sending the pads back for an exchange or purchasing them locally, but would only be reimbursed a maximum of $10.00 no matter the cost of replacements. just didn't seem to make sense to allow the vehicle to sit on jack stands for what could be who knows how long to send the brakes back and wait for a turn around shipment. So if that is their customer service they will now have one less customer. Rock Auto you are not the only game in town!

Review: On Monday 2/16/15 I ordered a product from Rockauto and purchased the next business day express shipping method which is FedEx overnight priority. The package should have arrived sometime on Wednesday 2/18/15. Today Thursday 2/19/15 I still have no package and not even an update on my shipping. I feel that I have paid for extra for a service and have not received it. Next business day express shipping is more than double the price of 2nd day shipping and receiving a package that took 2 or more days to deliver but paying double the price for next day seems unfair.Desired Settlement: I'm not even asking for a full refund of my shipping price, only a partial via credit card or store credit. The difference between next business day express and 2 business day express seems like the right thing to do even if the package takes two or more days to arrive. I've already lost my deadline due to a late package and paying full price for a higher tier service and then receiving a lower one with no compensation is bad customer service.

Business

Response:

We're sorry this customer's order was

delayed due to snow/ice storms. There is currently a

FedEx express service disruption due to weather and many shipments

across the country have been affected, including this customer's. As the Returns

section of our Polices page explains, shipping

charges are not refundable unless the return is due to our mistake.

FedEx does not issue refunds for delays caused by local or

national weather conditions (“acts of God”), so shipments delayed

due to the storm are not eligible for a refund or credit under their

money-back guarantee policy. Since we provided the service we

promised by shipping the customer's order on time and the delay is

out of RockAuto's or FedEx's control, no refund will be issued.

Consumer

Response:

There was only one " Delay beyond our control" which was on Wednesday, why was nothing communicated during the whole day on Thursday. It should be posted if there was another delay, and it only showed departed in transit.

Review: Made me pay for return to be shipped back more then the amount it was to [redacted] to me and they sent me the wrong part call to resolve this issue with costumer service set on hold for 25 mins to have a guy come on and be rude to me and tell me it was my fault that I did not look at the picture of the headlamp I got but there was no pictures and I looked it up for my vehicleDesired Settlement: Billing adjustment apology for being rude

Business

Response:

This

customer ordered a TYC Part # 20556800 left

(driver's side) headlamp assembly as our part listing specifies, but

he reported that he needed the right (passenger's side) assembly. He

also reported the style he received did not match what was on his

vehicle, so we're not sure why he ordered this part when we show a

photo of the product in the part listing. As our Help

page explains, every part we sell may be returned within 30 days

for a refund of the part price but shipping charges are not

refundable unless the return is due to our mistake. Since we shipped

what the customer ordered, no shipping charges will be refunded. We

apologize for any rudeness this customer experienced.

Consumer

Response:

Review: I placed an order for a power steering pump and paid for next day delivery service. The package was supposed to be delivered on Friday, May 1st. The carrier failed to deliver the package. When I contacted Rock Auto for assistance, I was told all they could do was reimburse me for shipping and that I was "out of luck". I have not received any credit, and was basically treated like it was my problem. Will probably have to start buying my auto parts from Amazon as well...Desired Settlement: The refund promised.

Business

Response:

We're

sorry on behalf of FedEx that this shipment was late due to a

mechanical problem on the FedEx plane that was supposed to deliver

the order. FedEx express does not deliver on Saturdays, so we

unfortunately could not offer the solution the customer requested of

an overnight shipment with delivery the next day, a Saturday. Since

this was out of our control but the customer was negatively affected,

we have issued a refund for the difference in cost between the

service the customer paid for (Next Business Day Express) and the

service the customer received (2 Business Day Express), as he

requested.

Consumer

Response:

Review: I placed an order on 5/28/`15 for two brake rotors for $18.16 each plus shipping of $11.80 and the total was $48.12.

on 5/29/15 I received an email from the company.

""Hello,

We are contacting you to inform you that the RAYBESTOS Part # 980087R you ordered is unavailable from the original warehouse. We can still ship the part for you, but there would be an increase in the cost to ship it from another location.

Please go to the Order Status & Returns ( http://www.RockAuto.com/orderstatus ) link on the left-hand side of our website. You will want to find your order using the Email address OR Phone number that was on the order, and the order number: [redacted] . After you enter those into the top two boxes, please click "Find Order" . If you have an account with us, please find the order line on your Order History and click the order number to bring up the status page.

Once on the Order Status page you can process the payment for the additional shipping charge by clicking on the "Make Payment" button at the top of the page. You can also cancel the part from your order by changing the quantity on the part to "0" and then clicking "Submit Change Request".

Once payment is received for the additional shipping, we can continue processing the order and will email you as soon the order ships!"

I contacted them and was told the items I order is unavailable but if I pay them more money the items is available.

TDesired Settlement: Give me what I pay for and not to ask for more money.

Business

Response:

We're sorry about this

inventory issue. When this customer placed his order, we thought we

could source the part he wanted from one location and charged him the

cost of shipping the part from that location. Unfortunately, the part

was out of stock but could be sourced from a new location. Since the

cost of shipping the part from the updated location was more than

what the customer had paid we could not fulfill the order the

customer had placed at the shipping price he paid. We offered to ship the part

from where it was available for an updated shipping price or cancel

the order. The customer chose to cancel the order and was never

charged. Since we canceled the order at the customer's request, if

the customer would still like this part he can place a new order

through the site.

Review: bought a exaust manifold in july 2015 part does not fit asked to return it was told no by a supervisor because I was unreasonable because I did not have the original boxDesired Settlement: full refund and an apology from the company

Business

Response:

This

customer reports that we shipped him what was ordered but that it

will not fit. We don't mind taking back parts within 30 days, but as

our Help page explains, to receive credit a returned part must be

complete and in its original, unmarked manufacturer's packaging.

Since the customer no longer has the original part box, this part is

not returnable for a refund.

Consumer

Response: