RockAuto

Review: First I ordered a part from Rockauto that was the wrong part for the part number and did not fit the car. Returned the part to Rockauto. Needed to order the right part which was found. the customer has been waiting for the vehicle. so I ordered the part on 9/1/2015 at 8:45am and paid $60 for next business day delivery. The part still has not arrived on 9/3/15. this part should have been here on 9/2/15 in the afternoon. If this is truly not next business day delivery then they have false advertising and a rip off of $60. could have had the part delivered priority mail for around $11and received this package faster than their next business day service by Fed Ex. I would like the difference in price between $60 and $11 which is $49.00 because it is not a next business day delivery. To me this means overnight shipping to meet their criteria. Fed Ex knew of this package for delivery at 10:57am on 9/1 and didn't do anything about it until late that day of 9/1/15n

Business

Response:

The first line of

the customer's submission refers to order [redacted], on which a

catalog error was discovered and the customer was refunded in full

(including all shipping) for the return.

On

Tue 9/1/2015 after 8 AM CST, this customer placed order [redacted]

and

selected Next Business

Day Express shipping, which our site told him would be delivered on

Thursday 9/3/15. We try hard to ship orders the same day, but

the final checkout page of our site does ask for 24 hours to process

and ship orders. For any order placed after 8am CST, our site assumes

shipment the following business day (as occurred with this order). We

like to be clear about delivery expectations, which is why we include

a "You should receive by" date during online checkout based

on the shipping method chosen.

The order shipped on Wednesday 9/2/15,

and was delivered the next business day from shipment on Thursday,

9/3/15 – on time as specified. No refund is due.

Consumer

Response:

Rock Auto advertises this as NEXT BUSINESS DAY delivery. Not wait 24 hrs before this part is shipped. This order was in by 8:45 am tuesday morning. Should have gone out that morning. Since the first auto part was the wrong part delivered due to an catalog error. since the car has been down for a week by this time Next business day delivery sounded good to get the vehicle running. Also $60 is a Lot NOT NEXT DAY Delivery. If this is what Rock Auto advertises as NEXT BUSINESS DAY delivery Rock Auto needs to change this description because it is NOT true, false advertising! Rock Auto's priority 2-3 day shippings is only $11 and some change and would have been here the same time with out spending an extra $49 for shipping I would like the difference in shipping price. Also for the record the part I ordered also, did not fit the car. so, I suspect that rock Auto has a quality control issue on top of this complaint.

Review: I purchased six parts on 10/28/2015 I received them on 10/31/2015 when I opened the box and checked the parts two were damaged (strut assembly) I called I was told to fill out a return form and the new parts will be shipped in one day that was not the case I received an email the next day at 7pm stating that I needed to send pics of the damage and they will review and come to a conclusion.I called right away and spoke to Adam he suggested that I paint the parts or trie to get them fixed I couldn't believe this guy just told me that,I told him I wanted the parts to be replaced and to make sure they weren't damaged he told me that what if the parts were damaged from the manufacturer and the parts they send me have the same damage(red flag)but I didn't think nothing of it a friend recommended the company hes bought parts and never had problems.I send the pics right away on 11/03/2015 I received an email with return instructions I called and ask to speak to a supervisor I get a call on 11/04/2015 from [redacted] told her about the problem and asked her to make sure the replacement parts were non defective she said she would from one day it took till 11/06/2015 to receive my parts and to my surprise the parts looked worse than the other ones I send back obviously these people sale used and defective parts I was disappointed I called and spoke to [redacted] he told me to send pics again I told him that I don't have another week to resolve the same problem and they should upgrade my parts because these parts were used and damaged he hung up I called again and spoke to Adam he told me the same thing I send the pics right away I called him back to confirm he said it takes them 20 to 30 min to get an email nonsense so I told him that I would call back to make sure he got the pics he got very upset and told that if I keep calling that he rather not do business with me and will refund my money I told him I need my parts I don't want my money I asked to speak to a supervisor and he said that he was the manager that was I lie because I spoke to him the week before and he told me that he will tell his supervisor to call me and [redacted] called me and left a mesage saying I spoke to Adam and he told me you wanted to speak to a supervisor I still have the message.These Poeple are liars and skeamers I just want my parts beacuse I really need my susspension was taken apart to be fixed and have no bin able to be repared beacuse of this company.Desired Settlement: Replacement part that is not defective.

Business

Response:

No one lied to Mr. [redacted]. We have 2 employees named Adam; one is a supervisor and one is not. Mr. [redacted] reported that his auto parts arrived scratched, with the paint chipped. We suggested they might still be usable, as these parts are meant to go under the car. Mr. [redacted] demanded replacements, so we issued him a prepaid label return label and paid the shipping to send a second set. Upon receiving the replacements, he reported the new parts were scratched as well. Since it seems that we cannot meet Mr. [redacted]’s expectations for scratch-free, under-car parts, we sent another set of return instructions and a prepaid shipping label to return the parts for a refund. He will receive a refund once the parts are returned.

I have used RockAuto for several years for parts on several vehicles. I have ordered both online and by phone. I have even had occasion to return unneeded parts. In every instance they have been courteous, prompt and have given the best prices and service one could ask for. I highly recommend them to friends and family.

The best place I have found to get auto parts for
older cars.

I have ordered several different items from Rock Auto. All have been very inexpensive and great quality. Fast shipping and orders exactly as requested.

The web site is very user friendly. The phone support people are very friendly, professional and competent. I have ordered 100s of parts from here and only had to return a couple. Some were my error; one was a mislabeled box and a couple of warranty replacements. ALL these issues were handled very quickly with either a new part or a refund. This is about the only place I order parts from anymore. Even with shipping it is still much cheaper than going down the street to the local know-nothing national auto parts chain store(s).

I have bought parts from rock auto in the past and have been very satisfied. everything I purchased was the right fit. the prices are a lot cheaper than the parts store.

Orders are correctly filled, packing is adequate, and shipping prompt.
Many options for quality or price for the same item.
What more can you ask for, or expect?
The place to buy car parts.
Herb

I have made many orders over about 5 years and they have consistently been a good supplier. The parts got here fast, they were exactly as ordered, and in one case where there was a warehouse error, they fixed it. They are a keeper.

Parts always fit, and are 1/2 the price of local parts houses - who usually have to order the parts in anyway!

Great prices, great shipping, and a huge selection of items. I like being able to select more then one grade of part, (ie performance vs standard vs economy).

I have ordered many parts from rockauto. They are always willing to correct any unforseen problems quickly and efficiently.

This is one of the BEST auto parts sites on the web. I have used them for several years, both as an Auto Parts Retailer for other customers and for my personal vehicles. They have never been wrong, slow, or "You must have ordered the wrong part.". Tag them as A++

Amazing hard to find parts for insanely decent pricing and shipped to your door. Split payment options, great customer service and the works. A+++++

simply the BEST!!!

Great service, excellent prices, great website to easily navigate to find your products.

So far so good . I've ordered twice from Rock Auto & haven't had any problems & would recommend anybody to order from them .

I have used rockauto parts for my cars over past years. Can't beat their prices and quality and experienced great service every time I ordered and received parts. All parts arrived in timely manner and worked very well. I intend to use rockauto in the future and would highly recommend them.

Great company to buy from. Easy to place order and items arrive on time. Also easy to return items if necessary.

Excellent price and images very good website