Rodriguez Construction

To Whom This May Concern, We have passed [redacted] ***'s response on to his Account Team, who have removed the charges from [redacted] ***'s account [redacted] will no longer be requesting collection from [redacted] ***, so he can consider his [redacted] account to be terminated and he will owe [redacted] nothingWe hope that this helpsThank you,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from Yext is untruthful about their relationship with other parties that use their data services to provide listing results As stated in the original complaint [redacted] has never engaged Yext's services Their assertion that they do not provide listings for businesses scraped from other sources is on its face Why? Because if we did not do business with them in the past how is it that they are providing incorrect listings to other parties such as [redacted] ?If you go to [redacted] , for example, and try to correct the mistaken category of " [redacted] , [redacted] " by claiming the business, you are forwarded to Yext which in turn demands payment to correct the listing Image attached showing how [redacted] and Yext have this relationship When you attempt to put in corrected information the next page asks for payment If you cancel and not pay, Yext calls to try and get a payment In that call we received the agent for Yext said without payment to them for their services, the incorrect information "would stay on the internet forever." Any portal or listing service that draws data from Yext is apparently UNCORRECTABLE without paying Yext to fix it.We are not asking to buy their services, only that they correct or delete the inaccurate records they are apparently providing to others In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom It May Concern,Based on the remainder of the complaint that was re-opened, it appears that there is nothing left for Yext to do in this situation I am glad [redacted] was able to get his listings updated and removed directly through *** I would like to apologize for the frustrations he encountered and wish we had the ability to do more to help in the situation he was facing We wish [redacted] the best with everything moving forward Best regards,Supervisor of Client Support, Yext

To Whom It May Concern:This is regarding NYRevdex.com Complaint ID# [redacted] where [redacted] was not aware of the billing cycle and renewal policy with his Yext Partner AccountIn addition to speaking with [redacted] on the phone to explain how and why a renewal charge for his client locations occurred, we also sent him an email on May to touch base on his dissatisfaction with our previous NYRevdex.com responseIn this email, we stated that it was never our intention to deceive him and we included a copy of a renewal email that was sent to him to show the effort Yext takes to keep partners up to date on their subscription cycles and renewals Additionally, MrBarron’s billing transactions were handled and he no longer has an active subscription with YextWe also explained to [redacted] in this email communication that if he would like to continue to be a part of the Yext Partner Community his account managers would be happy to speak with himWe wish [redacted] great success in his business and he is more than welcome to contact us if he has additional questionsThank you,Yext Partner Team

To Whom It May Concern, This is in regards to Complaint ID# [redacted] We did call [redacted] at the number provided in her Revdex.com complaint (###-###-####)She is more than welcome to reach out to us at [redacted] We would be happy to speak with her further and ensure that her account is taken care of in the best possible wayThank you,Yext

To Whom It May Concern,This is regarding New York Revdex.com Complaint # [redacted] [redacted] reached out regarding an expired coupon still being advertised We've been trying to get in touch with [redacted] over the phone but have been unable to reach him so far We want to make sure that despite the miscommunication on what discount he got vs what he thought you got, we are still doing our best to ensure he is getting the best partnership and service possible We have, however, been corresponding over email and the client has since been honored a discount.Lastly, we have changed the banner and will not be offering a coupon anymore to avoid this situation moving forward We welcome [redacted] 's call to discuss the situation further!Thank you, [redacted] - Yext

This is in reference to Complaint (ID# [redacted] )Our Support Team reached out to [redacted] to discuss her issues with [redacted] and explain how our partnership with [redacted] worksIn our outreach, our Support Team explained that when [redacted] was planning on eliminating free claims altogether, Yext partnered with [redacted] to save that program by taking over the verification process [redacted] is ultimately the final decision maker when it comes to their listingsYext is doing our part to help them maintain free claims and data quality standardsHowever, we do not have control over what listings are created, edited, or removed from their siteIf [redacted] is interested in submitting an escalated claim to [redacted] regarding your listing she can submit a request to their escalated claims team at [redacted] Additionally, Since [redacted] does not have a paid account with Yext, we haven't provided any information about her business to any search directoriesWe can only manage the listings of businesses that have a paid subscription with usAny listings that aren't powered through our service have not been edited or created by YextListings can often be created on the web from a multitude of sources, and our mission is to assist business owners with updating and syncing their information across the webWhen a change is verified through your free Yext dashboard, the information is submitted to *** [redacted] receives this information from the submission through your Yext account, at which point [redacted] will decide what to do with the information from thereFor this reason, there is no guarantee that the information will update on the listing.If [redacted] has any other questions, she is more than welcome to contact us at any time at [redacted]

This is in regards to Complaint ID (ID# [redacted] )We have reached out to this individual personally to discuss her account settings and apologize that she had trouble reaching out to us initiallyWe are more than willing to continue to work directly with her and she can contact us at any time via [redacted] We hope that this information helps

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:This is a blatant lieOnly sources knew of the domain name that was used on the listing[redacted] I was told by the [redacted] rep I talked to that they use the services of Yext, Inc.As I was glossing over other peoples complaints on here, it appears that this is a common practice to coerce people into buying into their service in order to gain their places pages backI don't think it is a mere coincidence that Yext, Inc is doing this to 'increase revenue' and look good to the board since ***, Inc has partnered with them in managing small business place pages.Bottomline, if Yext were truly honest and wanted to help straighten their mess outThey would have offered to create a temporary account (as one of their excuses was, you don't have an account with us in order for us to fix it) and fixed their messI spoke to a [redacted] representative who is a Partner Manager, Global Partnerships about this issueI don't very seriously that 1000's are able to modify a business's place page at willIf that were the case, then why have one in the first place and why verify it as I have originally done when I created it along with several others on major search sites several years ago?I did not deny their help, I simply denied their not accepting responsibility and their refusal to correct their mistake Unscrupulous business practices these characters (Yext, Inc) employ.As for 'fixing' per this Yext rep mentioned - You automatically get railroaded into Yext services to [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern,To Whom It May Concern,This is in response to complaint ID # [redacted] After receiving [redacted] 's first complaint, we passed along her message to our Support Team, who reached out to discuss how our services workBecause [redacted] does not have an active Yext account, we are not able to make these requested changes.We would like to reiterate that, as a company, Yext can only edit information on behalf of a business with whom we workOur Support Team explained to [redacted] that we do not have an active account for her business, Completely Clean Homes [redacted] or a data aggregator may have taken old information from a previous listing, and as a result, may be showing our nameWe want to assure [redacted] that Yext is not providing information for her business anywhere on the webWe recommend that [redacted] reach out directly to [redacted] We have provided their contact information below: [redacted] : [redacted] Thank You.Yext

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did speak with someone but have not received an email as promised or as indicated with info of "Data Aggregators," in an attempt to resolve the issue on my own Please do so, Yext In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To whom it may concern,We spoke with [redacted] *** on Friday in regards to her account [redacted] was upset because when performing a search on [redacted] for her business name and a nearby town, she was not seeing herself in the results on [redacted] She also noted that she was not able to find herself on [redacted] for the same searchBecause of this, [redacted] declared that Yext was not fulfilling its promise to her, and there was no benefit to using Yext.We tried to explain to [redacted] the way that Yext works, which is as follows: When a business signs up for Yext, we claim any existing listings that the business has on our publisher sitesIf there are any sites in which the business is not already listed with a basic free listing, Yext creates oneYext also allows the business owner to add extra content through their Yext dashboard, which we will then add to each of the listingsYext also provides analytics with the account so that the business owners can track the progress of their listings and see exactly how many searches and profile views they are receivingAs far as searchability, Yext promises that the business will show up in the organic search results for their areaThey will have the best visibility in the town in which they reside, and they may also have visibility in searches for other towns in the surrounding areaThis varies on a site by site basis, but generally most sites will list businesses within a 20-mile radiusWe also explained to [redacted] that many of these sites do have a paid service on an individual basis where businesses can pay a large monthly sum to appear at the top of the searches in their town and other townsYext, however, does not participate in this type of non-organic search, since we have found that the most success lies within purely organic search and enhanced listings which attract user attention(With all that being said, we did several searches with [redacted] on the phone, and were able to show her that her business was in fact showing up on some of our publishers in the surrounding town that she mentioned ( [redacted] **.) We want to reitterate, however, that this is not part of the Yext promise, but rather a bonus added to the fact that she was already searchable in her own town/zipWe found this to be true almost immediately on of our largest publishers, [redacted] and ***Once this was brought to [redacted] ***'s attention, she let us know that the service was still not useful to her, and that she would like a refund for the previous years service, as well as a full refund for this year's service.Our cancellation policy offers pro-rated refunds for any unused service, but since [redacted] was clearly very upset we offered to override our standing cancellation policy and honor a full refund for this current termWe let her know that a refund for the prior year would not be possible since we did in fact fulfill the service as it is sold [redacted] accepted the refund, and we sent a follow up email to further clarify exactly what we do so that she would have this information in writing.At this time, we will not be able to fulfill [redacted] ***'s request for a refund for last year's termWe do wish her the very best of luck and are happy to address any additional questions.Best,Supervisor of Client Support

To Whom This May Concern, This is in response to Complaint ID # [redacted] We appreciate [redacted] bringing this to usAs mentioned previously, she did speak with a Support Team member, who explained that we can only manage the listings of businesses that have a paid subscription with usAny listings that aren't powered through our service have not been edited or created by ***information about a business can often come from sources such as data aggregators, who find incorrect information from many sources across the web and ultimately listings can be createdOur services work to counteract this, but giving businesses control to update their information in real time across sitesAdditionally, because [redacted] is not a paid client, we do not have access to her business listings and cannot update information where it livesWe want to ensure that [redacted] has the tools to find out the source of the information and to submit new information, if applicable, to these sitesPlease see below for our publishers' contact information: [redacted] Below is also a list of other data aggregators in which many publishers get their information fromData aggregators are companies who scan the web for public informationThey then compile the information and submit it to listing sites, who in turn update/create listings based on this informationAs the data aggregators are getting their information from public sources rather than the businesses themselves it is not always accurateIf you reach out to the data aggregators directly you may be able to provide them with your accurate business information[redacted] We hope this helps! If [redacted] has any questions or concerns, she is more than welcome to contact us directly at [redacted] Tell us why here

To Whom It May Concern, This is regarding NYRevdex.com Complaint # [redacted] [redacted] has found herself in a tough spot where her personal cell phone number is associated with a business she has no relation to This is resulting in business listings with her cell phone number on different local search directories I spoke with [redacted] on the phone about her situation and clarified what [redacted] does and offered some possible routes to tackle her problem Since neither the business in question nor [redacted] herself have accounts with Yext, we are not and have not provided her phone number to any listing sites Since [redacted] is not powering those listings or that information, [redacted] is unable to edit those listings or remove that number I recommended she reach out to the listing sites directly to flag the number or reach out to the data aggregators who provide the base data for these listing sites I'm glad I was able to offer my assistance to [redacted] and point her in the right direction so she can resolve the situation and I wish her the best of luckBest regards,Supervisor of Client Support - ***

To Whom This May Concern: This is in regards to Revdex.com Case # (ID# [redacted] )When [redacted] initially reached out to Yext about canceling his service, his account managers provided information about how to cancel via emailGiven that the cancelation did not occur, his account was automatically renewed per Yext's renewal policyWhen [redacted] spoke with our head of Support, Giulia, she reiterated this to himGiulia also followed up with an email to [redacted] outlining what his available options are at the given momentShe stated that [redacted] ***'s service is still active, and his account is paid through Giulia did take the liberty of making sure the service does not renew at the end of the paid termIf [redacted] would still like to cancel the account effective immediately for a pro-rated refund, he may request this by replying directly to the email that Giulia sentHe may also email [redacted] directlyWe sincerely appreciate [redacted] ***'s feedback on our cancellation processes, and it will certainly be taken into consideration for future Yext process improvementsYext always strives to provide the best customer service possible, so our Support Supervisors will also be reviewing the cancellation instructions email to make sure it is as clear as possible [redacted] is more than welcome to reach out directly to Giulia or our Support team at any time with any additional questions or feedbackThank you,Yext

To Whom It May Concern,This is regarding NYRevdex.com Complaint # [redacted] where [redacted] was not satisfied with the package she had purchased with Yext I spoke with the client over the phone and we are able to come to a quick resolution [redacted] was interested in correcting her listing on a particular publisher site which was not included in the package that she purchased We spoke about how this mcould have occurred and then her options moving forward, either changing her package to one that does include the particular publisher site or cancelling the service altogether [redacted] decided to cancel the service altogether and receive a refund Everything is all set now for this client and we wish her all the best!Kind regards,Supervisor of Client Support, Yext

Hi [redacted] ,I am writing regarding NYRevdex.com Complaint # [redacted] The phone number listed in the complaint is not registered in our system as a lead and as such has never been called by our sales team We reached out to our IT team and they have confirmed that your number has been receiving calls from a foreign call center using "Yext, Inc." on their caller ID - a common scam with large outsourced call centersUnfortunately, you are not the only person to receive calls of this nature and reach out to us about it We completely understand how frustrating this is for you and it's definitely an issue we need to get resolved, as well Yext has been hard at work with phone service providers to clear our name from their caller ID records and hope to have the last of this solved soon Thank you for reaching out and please let us know if you have any questions.All the best,Supervisor of Client Support - Yext

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yext never sent me any correspondence regarding my partner accountThis is a straight out lie on Yext's part and I'm guessing that they are just trying to cover their assAt no time did I ever receive and email from YEXT regarding renewing any of the locations that are in my partner accountIf they did, we wouldn't be in this discussionYext also never sent me an email regarding renewing my partner accountIf they did we would not be talking about this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern: This is in response to Revdex.com complaint ID# [redacted] First, we'd like to extend our sincerest apologies to [redacted] as her business' information should have been removed from the last time she had reached outWe brought this to the attention of both our Support Team, as well as our Small Business Team to ensure her information was removed from the system entirelyWe have removed her email: [redacted] and her phone number: [redacted] for her business: [redacted] If she would like to speak with us further and leave any additional feedback, she is more than welcome to contact us at [redacted] Again, we are very sorry that this happened, but she should not hear from us againThank you, Yext

Yext works with over local search sites and each one of these sites operates differentlyEvery site has their own unique algorithm to determine how a business comes up in search Yext helps you get or manage a listing on these sites - but has little control over searchability If site X has a radius of miles but site Y has a radius of miles, Yext cannot change that and often don't have the visibility into the radius because it is often proprietary to their service offering When explaining our service, I apologize if we were not as specific as you would have liked, but the things pertaining to searchability really lie with how the local search sites are designed and not with how the Yext Powerlisting product functions We can offer advice, like we did in the few correspondences you have had with our Support Team throughout 2014, but we cannot control how these sites' search algorithms operate If local search sites are not satisfying your marketing needs, I would recommend looking into paid advertising such as pay per click ads They are often allow for more customization that may better suit your marketing goals.Lastly, as far as [redacted] goes Nowhere in our marketing or product does it say that we are able to update a [redacted] listing and we again apologize if there was confusion surrounding that but it is not something we offer or have ever offered I understand that Yext is not the solution that you were looking for and hoped for As such, we have refunded you in full for this year's service As far as last year's service goes, we are unable to refund you for the full year of service you received If you still have questions about your time with Yext or about how the service works, please feel free to reach out directly by phone and we can discuss further All the best, [redacted] ***