Rodriguez Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is CURRENTLY satisfactory to me and the matter has been resolvedIf I continue to receive calls from this number I will resubmit this complaint
Sincerely,
*** ***

Hi *** ***,You are correct - *** does direct people to use Yext to update business listings on their site However, this does not mean that Yext is the original provider of that data If you are not a Yext subscriber, we do not have your business's information Yext only has the ability to update listings when a business has a paid subscription It is the only way that the listing site will allow us to sync with the listing and update it Sites like *** and many others direct businesses to Yext to update their listings because they trust the business data that comes from Yext They trust Yext because the data is always coming from the business directly instead of from some other source that could be outdated and/or incorrect.If you do not want to use Yext, I would recommend finding the base data provider that is sending these categories to *** or other sites If you update it there, it could eventually get pushed out You could also try to handle this with the customer service teams of the sites that are publishing the information As far as Yext goes, we would only be able to update a listing if you are a client I hope this correspondence clears things up though and you are able to get everything fixed I would be happy to hop on a call and discuss this with you as well but I have been having some difficulty reaching you by phone Please reach out to ###-###-#### if you would like to discuss further All the best,Supervisor of Client Support - Yext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am appalled that they say they have removed my name and "She should not be contacted again" asTODAY AT 12:p.mGOT ANOTHER EMAIL FROM THEM!!!!!! Please see attachedThis needs to be investigated further and subsequent action taken!!!IN MY OPINION THIS IS LYING, VERY POOR BUSINESS PRACTICE AND DECEPTION AND Revdex.com NEEDS TO TAKE SEVERE DISCIPLINARY ACTION, REDUCE THEIR RATING AS THEY DID NOT FOLLOW THRU WITH THE RESPONSE TO YOU!!!!! Let alone my original request over month ago to be PERMANANTELY REMOVED, ESPECIALLY WHEN I HAD NEVER SIGNED UP FOR ANY SERVICE, MAILINGS, NOR REQUESTED INFORMATION!!!!! **
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To Whom It May Concern:This is regarding NYRevdex.com Complaint ID# ***.The Support Team at Yext reached out to *** *** regarding her concern of not being able to reach support for her business needs and discuss her accountThe Support Team tried to reach her via phone but has been
unable to reach her this wayIn a follow up email, the team stated that *** *** is able to reach out to the Yext Support team at any time, Monday-Friday from 10am-5pm by contacting us at the following number (***) and email address (***)*** *** is more than welcome to contact the Yext team at any time to ensure that she is able to utilize her account to her advantageThe Yext would be happy to speak with her at any time

To Whom It May Concern, This is in response to Revdex.com Claim ID# ***We passed *** *** message along to Hannah on our Support Team, who reached out to *** *** via phone and then followed upwith an email to help explain our services and how he can rectify this situation
Unfortunately, any listings that are not powered through Yext's services have not been created or edited by Yext and we are not able to make any changesHannah stated in her email that there are many sources online that can automatically create this information on directory sites such as Whitepages, such as through data aggregators and government recordsHannah provided *** *** with information on how to contact Whitepages' Support Team to have this listing removed from their systemShe also provided him with additional directory sites information in case anything like this should ever happen again. We would like to apologize to *** *** for any frustrations he is going through and we hope that the information provided through Hannah on our Support Team has been helpful and satisfactoryHe is more than welcome to contact us at any time at *** if he has any additional questions. Thank you,Yext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again, Yext is trying to make up any excuse necessary in order to not refund the $they fraudulently charged my credit card forThis explanation, which took several weeks, shows that this company is not customer friendlyAlthough their manager I spoke with (Giulia) told me that one of their representatives emailed me cancellation instructions, Yext is now claiming that two of them sent me cancellation instructionsOn top of that, I never even received a receipt, which further proves that this company deceptively charged my credit cardBased on my complaint and the way this situation has been handled, I would stay away and never do business with this companyBasically, Yext stole money from me, has refused to reimburse me after pointing out their dishonest policy and procedure, and is now trying to place the blame on me for their deceitful business practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern: This is in response to Complaint ID# ***Hannah from Yext's Support Team emailed *** *** on August ** with the information on data aggregatorsThis email would have come from *** I've included a copy of the email below for *** ***Hannah should be following up again with another emailWe hope that this information is helpfulIf *** *** has any further questions, he can contact us at *** Thank you, YextHi ***,Thanks for contacting The Yext Support Team! It looks like we were unable to locate an active account for your business with the information providedWe can only manage the listings of businesses that have a paid subscription with usAny listings that aren't powered through our service have not been edited or created by Yext. However, we want to ensure you have the tools to find out the source of the information and to submit new information, if applicable. Below is also a list of other data aggregators in which many publishers get their information from:***: ###-###-####***: ###-###-#### ***: ###-###-####***: ***: ###-###-####I hope this helps! Please let us know if you have any questions about this or if there is anything else we can help with.Best,Hannah C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
So let me get this straight. You acknowledge that Yext and companies like *** (there are others and I have compiled a list) have agreements where data is only updated if Yext provides the update. And you acknowledge that Yext will only update incorrect information if Yext is paid to do so. I stand by my original complaint as unresolved. There is no avenue to correct information being published incorrectly so long as companies are contractually obliged to accept corrections from Yext and have no other resources available outside of that relationship.I am not the only person complaining about this. Yext's own *** page has over twenty similar negative rating complaints beyond my own. ***, ***, and *** have similar negative reviews (with negatives outweighing positives by more than two to one) indicating that this is a common issue with Yext. The *** Attorney General Consumer Protections Division has opened a file and advised that continued activities like this by Yext can result in civil lawsuits for violating the *** Deceptive and Unfair Trade Practices Act as well as criminal actions.To Yext, I say this: Clean up your business model before you and up prosecuted. You cannot lock companies into using your service and then demand payments for corrections to erroneous information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is in regards to complaint # ID# ***Giulia reached out to *** ***, and as a token of good will, Yext is issuing a full refund in the amount of $for the service that was provided since December *, As Giulia outlined in her last email to *** ***, Yext provides a protective lock on his listings that's made possible through the partnerships Yext has with its publishers. Yext charges for subscriptions because it is a business providing a service, the same way *** *** charges for his services as a businessThe charges are agreed upon at siby agreeing to Yext's terms of service, so nothing fraudulent has taken placeHowever, Yext strives to help its customers in whatever way it can, which is why Yext is offering a refund in this case.We wish *** *** all the best and if he has any further questions, he is more than welcome to reach out to Yext at any time at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Still, Yext fraudulently renewed the account after having told representatives about cancelling (as stated in the original complaint)On top of that, this company never provided me with a receipt at the time (another deceptive measure to of their dishonest practices) which would've prompted me to reactAgain, Yext is not a customer-friendly company and I will make sure potential customers know of my situation and how unhelpful they are in resolving their own internal issues (or policies)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I have stated in my previous correspondence, *** *** has never had an account with Yext. = True and never will deal with this unscrupulous businessAlso, Yext does not have the ability to edit or update business listings for businesses that do not have accounts with us. = This IS A BLATANT LIEOne week after communicating with a *** rep, straightened out my listing wich was labeled as a 'Powerlisting' - oops - that's YextI received an email from *** "*** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ***" So I looked at it - Listing was demoted to basic which is fine with me, but I happened to notice another listing with the same info Yext originally submittedI promptly emailed the *** rep I have been communicating with to 'kill' that listing with erroneous informationSee Re_ Your Freedom Builders & Remodelers Local Listing.pdfAs such, Yext is not involved in this situation= Again another lieSee above and previous submitted documentation.If *** *** would like to do a free submission on ***, he can enter his information into the scan on the page below, following through the flow, and then when selecting a package click the linked option "Claim your basic listing only on ***", which is below the ***-only paid package= I had already done this (and maintained) years before Yext came along to screw things up and hijack my original listing(s)In an actual attempt to do as suggested to 'claim' what I see does not correspond with the screenshots submitted by Yext rep, which indicates an attempt to be deceptive about their 'trying to assist' meExperience has taught me, not to trust this company and it is a form of railroading.We have assisted *** *** in every way that we can and we wish him the best of luck in the future= Only assistance Yext has offered is to waste a lot of my time, caused grief, agitation, stole web traffic and customers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern: This response is in reference to Revdex.com Complaint #ID ***We received *** *** *** review and subsequent messagesWe had our VP of Community, Raj reach out to him as soon as he was able to*** *** and Raj had a telephone conversation where Raj
explained how our services workHe also had *** *** email him the exact listings which need updating on *** and ***These listings are currently being reviewed by supervisors on the Yext team and we are currently working directly with these publishers to update the listings as a courtesy to *** ***We hope to have this resolved as soon as possible for *** ***If he would like to reach out to Yext, he is more than welcome to at any time at ***He also has Raj's email address, and is more than welcome to contact him at any time as well. Thank you,Yext

To Whom it May Concern,I am writing in regards to Revdex.com complaint #*** *** *** believed that paying Yext was the only way to update her listing on YahooI reached out to her by phone and explained a free alternative, Yahoo Free Basic ListingsThis service allows businesses to submit
their information to Yahoo for free through a Yext dashboardI also noted that Yahoo has control over how and where this information is used on their site.I explained the step-by-step process for submitting her information during our phone call, and gave her the Support contact information, should she have any issues with thisShe left with a clear understanding of where Yext fits into this process, and we managed to get everything resolved. If she has any other issues or questions about this, we would be more than happy to help! Thank you, Supervisor of Client Support - Yext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My service was cut off and I was unable to access their site or my listingsI was still charged full price for their service with no accessI should not be charged for the service since access was removedThe business had multiple opportunities to contact me to resolve issue but rather choose to restrict their service and continue billing full price
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern, This is in regards to New York Revdex.com complaint #*** *** *** opted to use Yext to update his business name on MapQuest, a site in our Partner network Our technology allowed the *** *** to maintain control over his information while he had the
account *** *** then terminated his service over one year later, receiving a refund for the remainder of the billing term All Yext subscriptions are built as subscriptions and will renew unless cancelled by the business owner Once the account was terminated, Yext has no way to provide the business information and therefore no longer has the ability to control the content on the listing If *** *** would like to update his information without using Yext, I recommend he reach out to Mapquest, the original provider of the incorrect data, or another third party We'd be happy to help provide him contact information for any of the aforementioned parties if he'd like I called *** *** to discuss the situation and we briefly discussed how Yext was an option to manage business listings but was not the original source of the bad data While attempting to help explain his situation and provide my assistance, the call was disconnected At this point, we have already issued a refund as requested and there is nothing else we can do without an active account.All the best,Supervisor of Client Support, Yext

To Whom It May Concern, This is regarding Revdex.com Complaint #*** where ** *** requested to not be contacted again by any Yext sales associates ** *** was contacted because information about her business was entered into our website, creating a lead in our system Sales
associates followed up to assist and answer any questions, but ** *** was not happy with the amount of calls After reading the complaint, I have removed ** *** as a lead from our system and added her number to our 'Do Not Call" list I sincerely apologize for any frustrations caused as a result of the sales callsHer complaint has been taken very seriously and has been escalated to the sales manager to handle. As for removing herbusiness listing from ***, she may want to try contacting their support at listings-*** or their online customer support formThey may be able to assist her with that request!If we can help in any other way, I urge ** *** to let us know. Best,Supervisor of Client Support - Yext

To Whom It May Concern,This is in response to complaint ID#*** ***’s Yext account was set to renew on 9/**/However, Yext issued *** *** a full refund on 9/**/We apologize for the inconvenienceIf *** *** has additional questions, please email ***Thank
You.Yext

To Whom It May Concern, This is in response to complaint ID #***Yext would like to apologize if any misinformation occurred, and would like to clarify how its services workYext is just one solution that businesses can use to manage their data across the web, and going through Yext is
not requiredTo clear up any misconceptions, we do not change business informationIn fact, unless we are working directly with a business, we do not have access to change any information for that business that lives onlineUnfortunately, inaccurate information can occur in many waysYext works to counteract this by putting businesses in control of their information across the publisher sites it partners withA member of the Yext Support Team would be happy to chat with *** *** to help her find the best solution for listing her business onlineIf she would like assistance, please email ***Thank you,Yext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I have finally been able to sign up for an account, their response is indicative of the main issue with their customer service, they simply do not listen to their customers. They once again repeat the same line as before, "** *** ** *** *** ** *** *** *** ***" As I repeatedly told them, and provided written proof documenting, I never had a paid account with ***, and the free account I did have with them was cancelled on January **. Yet, it took two weeks, hours of my time, and ultimately a Revdex.com complaint to finally get them to move. I don't see that there is anything more to do on my specific case, as I have finally been able to obtain the outcome I needed, but they need to work on these customer services issues
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***