Rodriguez Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not dispute that Yext updated my information during the subscription period. What I am disputing is that businesses like mine are FORCED to pay fees to keep their information updated on the internet. The only alternative to not using the services of Yext is to contact every website on the internet that provides business listings, create an account, and then change my business listing manually. Yext knows this is not a viable alternative. If it was easily done, Yext would not be in business. As you see in the response from Yext, they are more than happy to give the information of the other listing websites because they know that business owners do not have the time to manually set up an account and change the listings on every website that has a faulty listing. I have tried this alternative for many websites and ironically, many of them refer back to Yext to update your listing. My biggest complaint is that even after I paid $500 to update my listing with Yext affiliates, many of the affiliates that had the correct information went back to old information. Case in point CityMaps.  CityMaps is a direct affiliate with Yext, they obviously get their info from Yext. Here is a quote from their site:"[redacted]"
 So according to Yexts' response, you would think that at LEAST the sites that use Yext for their data would have the updated information.. This is not the case... CityMaps did have the correct information during my subscription and now it has gone back to the wrong address. Contrary to what Yext wrote in their response, the full listing did not go back finding old information on a different site, It is getting the wrong information from Yext. Their story does not add up.  Here is the link to what my CityMaps listing looks like now. Keep in mind, this site gets their data from Yext.[redacted]
This proves that Yext is hiding behind technical speak to justify changing listing back to the wrong info.Someone needs to stand up to this company and put it on record that they are parasite that feeds on extortion of businesses.  I am including a screen shot of the incorrect listing on CityMaps.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern: This is in reference to Revdex.com Complaint #[redacted]. Our Support Supervisor, Giulia, reached out directly to [redacted] and apologized for any conflicting information he may have received from the Support staff. Additionally, she provided clarification around how our...

partnership with [redacted] works and how the verification process works. [redacted] responded that he did submit his listing for verification and that there may have been a miscommunication with [redacted] and Yext. Giulia then spoke with him on the phone to further explain our partnership with Yahoo, and to let him know that she escalated the issue with Yahoo. She followed up with an email with contact information on how to reach out to [redacted] directly to ensure the listing is accurate. Additionally, Giulia provided information for other aggregators where publishers get their sources from, which may be causing the incorrect information to appear on his listing. [redacted] responded to say that the information on the data aggregator, InfoUSA, was helpful as that may have been where the bad data was coming from. He was able to make contact with them and update the phone number, which should then be pushed out in their next round of updates. If [redacted] would like to connect with our Support Team or Giulia again, he is more than welcome to contact [redacted] at any time. We appreciate his helpful feedback and hope that we were able to help [redacted] in our support efforts. Thank you,Yext

This is in regards to Complaint ID (ID# [redacted]). We have reached out to this individual personally to discuss her account settings and apologize that she had trouble reaching out to us initially. We are more than willing to continue to work directly with her and she can contact us at any time...

via [redacted]. We hope that this information helps.

This is in reference to Complaint # (ID# [redacted]). [redacted] reached out to us via Facebook to let us know his Facebook page had been changed through Yext. This was an unfortunate incident that occurred through [redacted]' parent company, [redacted], who is a client of Yext's. Unfortunately,...

data which was provided from [redacted] to Yext included [redacted]' franchise location data. This should not have been included, but unfortunately was a part of an upload Yext then conducted to update location data for [redacted]'s other franchise locations for which it conducts marketing for. When we received [redacted]' message, we passed the message along to the account manager for [redacted], who reached out directly to [redacted]'s Head of Digital Marketing to ensure the Facebook page would be turned back over to [redacted]. The Head of Digital Marketing reached out to [redacted] personally to explain what happened and apologize. The Facebook page has since been updated and is back in [redacted]' hands. If [redacted] has any other questions, he is more than welcome to reach out to us at any time at [redacted] Thank you,Yext

To Whom It May Concern,Our service is a paid service and is not the only solution for updating business listings.  While many sites will point a business to Yext because they trust our data, there are other ways to do it, which are often more manual.  It is important to remember that Yext has not provided the incorrect information about his business on the listings, we are just an optional solution to fix it.  I will again recommend that he reach out to the original provider of the bad data to resolve his issues.  While I do hear the business owner's opinion regarding our business model, I can firmly state that we do not have a monopoly and there is nothing else we can offer him in this situation outside of providing the paid service we offer.  If he'd like to check in for current promotional rates, we'd be happy to provide those.  We understand that this service does not fit the needs or wants for every business and we wish [redacted] the best of luck moving forward.  Regards,Supervisor of Client Support, Yext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yext never sent me any correspondence regarding my partner account. This is a straight out lie on Yext's part and I'm guessing that they are just trying to cover their as. At no time did I ever receive and email from YEXT regarding renewing any of the locations that are in my partner account. If they did, we wouldn't be in this discussion. Yext also never sent me an email regarding renewing my partner account. If they did we would not be talking about this.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Yext did not provide multiple options they simply told us we needed to pay the balance due when we disputed the agreement and what we were told by the sales representative. Our contract was not cancelled due to non payment it was cancelled because Crystal the president requested it to be. All payments were current at the time. Yext took away the ability for us to honor our commitment so it deemed is impossible to fulfill any obligation. Our company has recorded phone conversations with Yext to the contrary of what the responded. We simply did not receive any further access to their portal for the 7K bill they are holding us accountable for. Furthermore, the sales representative misrepresented their product and the agreement was signed under false pretenses of when the billing was due as well. Yext needs to make this right. We did not use 7K of their service or 24K and they were not honest in full when we signed the agreement. We are a small business and were taken advantage of..  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern, This is in response to Complaint ID #[redacted]. Yext would like to apologize if any misinformation occurred, and would like to clarify how its services work. Yext is just one solution that businesses can use to manage their data across the web, and going through Yext...

is not required. Unfortunately, inaccurate information can occur in many ways. Yext works to counteract this by putting businesses in control of their information across the publisher sites it partners with. We understand that a member of the Yext Support Team has spoken with [redacted] If she would like further assistance, please email [redacted] Thank you, Yext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I've received an email from Yext and they said that they are working to resolve the problem.  I'm happy to see that there is...

some progress being made and will keep you updated once the problem is completely resolved. Thank you for your help.
Sincerely,
[redacted]

To Whom It May Concern,This is regarding New York Revdex.com Complaint #[redacted].  [redacted] reached out regarding an expired coupon still being advertised.  We've been trying to get in touch with [redacted] over the phone but have been unable to reach him so far.  We want to make sure...

that despite the miscommunication on what discount he got vs what he thought you got, we are still doing our best to ensure he is getting the best partnership and service possible.  We have, however, been corresponding over email and the client has since been honored a discount.Lastly, we have changed the banner and will not be offering a coupon anymore to avoid this situation moving forward.  We welcome [redacted]'s call to discuss the situation further!Thank you,[redacted] - Yext

To Whom It May ConcernThis is in response to complaint ID #[redacted]. We would like to clarify that Yext does not change business’ information. In fact, unless we are working directly with a business, we do not have access to change any information for that business that lives online. In order to help [redacted] find the best solution for managing her business’ information online, a Yext representative left a voicemail for [redacted] on August **, 2017. The Yext representative also followed up with an email attempting to clarify miscommunication around how Yext works and to set up a time to talk. [redacted] responded to this email and said that she was not interested in interacting with Yext. [redacted] has been added to Yext’s Do Not Call List. If [redacted] has follow up questions, she can contact the Yext representative who reached out to her, or she can email [redacted].Thank You.Yext

To Whom It May Concern,This is in response to complaint ID #[redacted]. We apologize for any miscommunication or inconvenience. We spoke with [redacted]s Account Manager, and wanted to clarify a few things. Yext does not offer 6 month contracts. [redacted] agreed to an annual contract with...

quarterly billing. After speaking with [redacted]s Account Manager, we believe there was confusion around billing terms. On the initial sales call, [redacted] was informed of different billing options. However, he agreed to an annual contract with quarterly billing. [redacted] then emailed Yext Support asking to cancel his account. Unfortunately, Yext does not offer mid-term cancellations, so upon hearing that [redacted] was unsatisfied, the Account Manager offered to work with him to ensure that he was selling the product successfully. She offered [redacted] training opportunities to help him sell the product. She also offered to mark the account as not up for renewal in January 2018.We apologize for the confusion, and we would be happy to answer additional questions, if needed. If [redacted] has further questions, please email [redacted]. Thank you,Yext

To Whom it May Concern,I am writing in regards to Revdex.com complaint #[redacted]. [redacted] believed that Yext was supplying incorrect information to certain online directories like [redacted], and that paying Yext was the only way to update these listings. [redacted] had not...

purchased the Yext service. I explained how Yext works, in that we have no control of her listings or ability to manage them without a paid subscription.  I outlined some possible sources for the incorrect information, and sent her contact information via email for these possible sources and all of the publishers in our network. [redacted] understood this, so she will now set out to correct the listings on a site-by-site basis and through submitting to data aggregators.She now has my contact information, as well, in case she has any additional questions. Thank you, Supervisor of Client Support, Yext

To Whom It May Concern, This is regarding NYRevdex.com Complaint #[redacted], where [redacted] requested to cancel his account so it would not be charged again.  I spoke with [redacted] on the phone and we were able to resolve the complaint amicably.  We are happy to assist in any other way...

that we can. All the best,Supervisor of Client Support - Yext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My Name and address is still attached to you company. I still see my name and my address and my Telephone I want it remove completely not attachment. Period and I am telling you if anything happen to me and my family you all will be sued to the fullest.  Please deattch my home information from you website it should not be showing up in the search engines at all attach to you company information I don't want it there If I did I would have put it there. PLEASE REMOVE MY INFORMATION!!! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,This is regarding NYRevdex.com Complaint #[redacted] where [redacted] was not satisfied with the package she had purchased with Yext.  I spoke with the client over the phone and we are able to come to a quick resolution.  [redacted] was interested in correcting her...

listing on a particular publisher site which was not included in the package that she purchased.  We spoke about how this mix-up could have occurred and then her options moving forward, either changing her package to one that does include the particular publisher site or cancelling the service altogether.  [redacted] decided to cancel the service altogether and receive a refund.  Everything is all set now for this client and we wish her all the best!Kind regards,Supervisor of Client Support, Yext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]