Roomster Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
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Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never received the money and they decided to remove my account for "*** *** ** ***" and are not letting me contact them at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I used this website just to find someone to rent out my roomI signed up for the day trial under the impression that they would email again asking if I would want to continue my subscription, I received no communication besides that my account had been charged for the day trialI feel like this was luring a customer by using the trial and then charging them an outrageous price for a rooming serviceI requested a refund multiple times and every time I had asked to speak to someone the customer service representative just ignored my demandWould never recommend this service to anyone

As we originally concluded the customer did in fact create two separate accounts using *** login 1) *** 2)*** this was the source of confusion for this memberShe did not know which account she was logging into!She wrongly asserted that she did not have access, and we did not send her emails confirming her purchasesShe was incorrect, and jumped to the wrong conclusions about how our company operates We have issued the customer a refund for the charge.We have full ip login and verification history for both accounts showing that she did in fact create the two accounts with two *** logins, and accessed both accountsThe customer knows that this is the case because our records also show that she logged into the correct account that did have the billing (***) several times since our response to the Revdex.com.*** *** *** ***User ID:*** Name:*** * Email:***Date:2/**/*** *** *** ** ***User ID:*** Name:*** *** Email:***Date:2/**/*** *** *** ** ***

Tell us why hereTo Whom It May Concern:We received a Revdex.com customer complaint letter from user *** * ***.She deleted her account on 6/*/4:39:PM*** has never canceled her subscriptionHer subscription was canceled by Roomster after her third and final renewal which is consistent with
our subscription policy that she agreed to(please see the screenshot “Payment”) Had she canceled her subscription all billing would have endedAlso the amount of money she claims was taking from her account is incorrect(please see the screenshot “Billing”)All customer service is done via 24/Support page which you can access at any time and it’s a free service*** has never contacted us for a refund or indicated that there were any issues on her account(please see the screenshot “Helpdesk”) We consider this matter is closed

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** * *** We do not have any accounts that are linked to the ***Please, provide us a full name and email address that are linked to your Roomster account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I DID request a refund. I DID close my accountThey kept billing. I would like a refund from the last time I logged into their site, 5/**/*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Removing my comment isn't how this worksYou are a business and I am a customerYou are engaged in shady business practicesYou libeled me onlineI reported the truth about what happenedTake down your libelous comments and stop signing consumers up for services that they didn't subscribe to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received a Revdex.com customer complaint letter from *** ***. She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Sunday, August **, to prevent any future billing (see
screenshot “Receipt”). All charges were authorizedShe agreed to the Terms of Use and Privacy Policy***We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”). When she contacted the Helpdesk account representative provided all the information about renewals. To see documents please use links below:*** We consider this matter is closed.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI do apologize for not withdrawing my Revdex.com complaint from when I was informed that I would be receiving a full refund
Sincerely,
*** ***

this is an unbelievable waste of the Revdex.com's time. *** *** contacted us on 3/**/8:01:PM letting us know that she was upset that there was an renewal on her accountWe let her know 3/**/11:57:AM that all she had to do was cancel her subscription and we would
issue a refundshe canceled her subscription on 3/**/12:36:PM and we issued a refund and advised of of the refund on 3***/12:56:PMA refund was issued immediatelyIts frustrating that people such as *** *** are so reactive, that they can not even allow an honest company like Roomster, that offers such great customer service to do their Job and exercise just a little bit of Patience.Please see the attached help desk document that proves our outstanding customer service, as well as proper notification of the charges, renewals and cancelation

The only account we could find doesn't have any transactions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't think the company is making any effort to build any meaningful conversation with me since it is keep telling me the same thing that I signed its unethical agreements and terms, where it hides the claim to debit my accountI have little hope to reclaim my refund and consider that this complaint has spend too much of my effort and time but I am not willing to simply click on the "accept the company's respond"Since the company is a dishonest habitual offender for such a long history, I expect nothing from the company, expect for its insolvencyIs there any way that Revdex.com note my case as "customer still unsatisfied"?Thank You,Sincerely,*** ** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:the company's answer was insufficientIn their agreement, it does not specify that the user delete his account through Apple/ItunesThis is confusing and unclear. Second, I asked for written confirmation that my subscription was cancelled and that I wouldn't be billed againWhere is that confirmation that I will not be billed again?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
email: *** and name: *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** *** She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Friday, May 27, to prevent
any future billing (see screenshot “Receipt”). All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”). When she contacted the Helpdesk account representative provided all the information about renewals and as a courtesy to her we have issued full refund of the last transactionTo see documents please use links below: ***
*** We consider this matter is closed

To Whom It May Concern:We received a Revdex.com customer complaint letter from *** * ***.She canceled her subscription after scheduled renewal took place, even thou, she was informed that she has to cancel the subscription before Friday, December **, to end all future billingWe have sent the
receipt to the email she provided to us (*** ) and it’s her responsibility to provide us the correct information. Also, we have sent a Helpdesk message with the same information, that she had access to 24/at her account(Please see the “Helpdesk” screenshot.)We do have Money Back Guaranty policy, in our Terms of Use we state that user is allegeable for a pro-rated refund and how to get it(***)She was allegeable ONLY for a pro-rated refund, not for the full refundHowever, she didn’t contact us and used a “request a pro-rated refund” link and disputed the charge with ***, which didn’t give us the option to issue her a pro-rated refundWe had to respond to her disputeWe had provided all the information regarding that charge to the *** and *** resolved it in our favorWhich clearly shows that it wasn’t an unauthorized payment. from ***:*** *** ***
*** *** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** ** * *** *** *** *** *** ** *** *** *** ** * *** *** *** ** *** *** ** ** ** *** ***
** * *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***At this point, she is not eligible for any refunds any longer.We consider this matter is closed and waist of Revdex.com’s time

To Whom It May Concern: We received a Revdex.com
customer complaint letter from *** ***All charges were authorized by customerInformation about scheduled renewal and how to cancel the subscription we state on three different occasions: on payment screen (please, see the “payment screen” screenshot), on receipt (please, see the “receipt” screenshot) on helpdesk message (please, see the “Helpdesk” screenshot) As you can see, we do not use a “tiny little small fonts” on any of these documentsHad he canceled his subscription anytime before Sunday, July *, as we state this on the Receipt and the Helpdesk message, all billing would have ended
***
*** We consider this matter is closed

To Whom It May Concern:We received a Revdex.com customer complaint letter from user *** ***.We do not have an unlimited planWe have only types of Subscription:day Subscription - $day Subscription - $day Subscription - $29.95When She contacted us we have provided all the
information regarding her subscription and as a courtesy, we have issued her a full refund on the last transaction (please see proof below)But she still charged us back for $59.90, even though she authorized all charges(please see screenshot).*** Refund*** ***haluska, j***VXXXX***USD (29.95) **-Apr-15:54:02USD (29.95)We consider this matter is closed