Roomster Corp.

We would not send your information to a collection agency

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint is the fact that Roomster is unsuccessful in stopping the abuses of your Affiliates on [redacted] There is only so much [redacted] can do to limit your Affiliate’s spam mail, such as by having users flag them, and blocking terms, such as ‘Roomster.’ It’s a matter of opinion whether Roomster is doing enough to stop these abuses, but I suspect that this problem has to do with Roomster’s business modelI haven’t encountered any other roommate matching business soliciting fake ads on [redacted] , yet out of roommate ads that I responded to, I was contacted times by phone text message or e-mail with fake roommate links to RoomsterYou mentioned that this type of issue is a waste of time for the Revdex.comYet, Revdex.com has a specific category on complaints for ‘Advertising Issues’I’m not the first person to bring up this same complaint on advertising against Roomster with the Revdex.comLet’s hope I’m the last one to do so and that Roomster can stop wasting the time of potentially thousands, tens of thousands, or more individuals seeking shared housing annually on [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] *** Customer purchased a subscription on 11:02:PM (please, see the “Receipt” screenshot) All charges were authorized by customerCustomer had never canceled her subscriptionSubscription had been canceled by Roomster after we received a chargeback notification from [redacted] Customer has never contacted us and field a Chargeback with [redacted] We have submitted all evidence to the [redacted] and won this caseHad she canceled her subscription anytime before Thursday, May **, as we state this on Receipt and Helpdesk message, all billing would have ended We consider this matter is closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is no basis for their decision and this is discriminatory In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”) He canceled his subscription after scheduled renewal took place (see screenshot “Billing”), even though he was informed that he has to cancel his subscription before Thursday, July 07, to prevent any future billing (see screenshot “Receipt”) When he contacted the Helpdesk account representative provided all the information about renewal and as a courtesy to him we have issued pro-rated refund as he requested even before we received a letter from Revdex.com We also sent a message to this 24/support page on 7/*/9:24:PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page." Had he canceled his subscription before Thursday, July **, all billing would have endedTo see documents please use links below: [redacted] We consider this matter is closed and waist of Revdex.com time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved.As a former Business Associate of Channel in Dallas's Imvestigative News Team, and having organized and launched a very successful Fraud Team that worked closely with the Attorney General's Office...I do hereby notify the Revdex.com that Roomster's is No Longer A Viable CompanyThe phone number is now a prank voicemail that cant bt responded to...Roomster's FRAUDULENT USAGE OF THE TERM "TRIAL", COMBINED WITH THE FAILURE TO SEND A RECEIPT FOR THE AUTOMATIC SWITCH TO A MONTHLY CHARGE, CLEARLY DEFINES THEIR DEVIANT ACTIONS AS "BAIT AND SWITCH", WHERE FRAUDULENT ADVERTISING IS USED AS A GIMMICK TO RUSE AND EVOKE THE CONSUMER'S TRUST, AND SINCE ROOMSTER'S PERSISTENTLY FAILS TO SEND ANY OR ALL CONSUMER'S A RECEIPT FOR THE SWITCH FROM "TRIAL" TO MONTHLY MEMBERSHIP, AND FINALLY, DAYS FOR A "TRIAL" OFFER IS NOT USUAL, CUSTOMARY, NOR IS IT CONSIDERED FAIRTRIAL MEMBERSHIPS ARE USUALLY FOR MONTH ( [redacted] THE ADS SELECTED WERE IN A SPECIFIC CITYNONE OF THE RESPONDENTS CONTACTED ME FROM THAT CITYTHE PERIMITERS PAGE WAS CONVOLUTED AND CHANGEABLEIF ANYONE FROM THE DESIGNATED AREAS WOULD RESPOND IMMEDIATELY WITHIN DAYS, AND ROOMSTER'S REPLIED WITH AN INVOICE EMAIL-RECEIPT, THERE WOULD BE NO VIOLATION TO SPEAK OF-AND OF COURSE, THE PHONE # WAS IN WORKING ORDERTHEY (CS) PROMISED WITH EACH EMAIL TO RESPOND WITHIN A TIME FRAME, AND THEY FAILED TO DO THAT PERSISTENTLY AS WELLDUE TO THE MISSPELLINGS AND POOR GRAMMER, I AM INCLINED TO BELIEVE THEY ARE FOREIGN, LACK ANY UNDERSTANDING OF CONSUMER LAW (BAIT AND SWITCH IS UNDERSTOOD UNIVERSALLY IN THE U.SI HEREBY NOTIFY ROOMSTER'S THAT SURROUNDING BUSINESSES TO THEIR ADDRESS WILL BE NOTIFIED TO VERIFY THEIR EXISTENCE TO THE PHYSICAL ADDRESS LISTED, AND BOTH THE ATTY GENERAL AND INTERPOL WILL INVESTIGATE THEIR ADDRESS IN THE UKI BOLDLY ASSERT THE ASSETS CAPTURED BY ROOMSTER'S IS TAINTED BY FRAUD, AND LAUNDERED BEFORE IT ARRIVES TO THE UKA LENGTHY REPORT WITH ALL ADDRESSES, PHONE NUMBERS, AND EMAILS WILL BE FORWARDED, WHICH REFLECT "NO RESPONSE" FROM ROOMSTER'S AND "NO BUSINESS RECEIPT" OF THE 2ND TRANSACTIONMY BANK HAS BEEN NOTIFIED AND IS ADVISING ME TO REPLACE MY CARD, DUE TO FRAUD...AND, I HAVE BEEN RECEIVING 500+ FRAUDULENT SPAM EMAILS WITH ADDRESSES (WHEN GOOGLED) REFLECT A UPS P.OBOXI BELIEVE THEY ARE INFORMATION BROKERS ALSO, AND EXPLOIT CONSUMERS IN EVERY WAY POSSIBLESINCERELY, [redacted] PATTERN ANALYST/SUBVERSION SPECIALIST In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This is a waste off the Revdex.com's time, we issued this person a full refund within minutes of her asking for oneShe chose to post a slanderous and unfair public review of our site, we responded to the charges as is our right.she sent us the below email on Sep **, 2015, at 3:PM she received a refund via [redacted] on 3:50:PM [redacted] ***If she removes her review our response will come down with itWe consider this matter closed

As a courtesy to [redacted] we have issued a full refund on the last transaction We consider this matter is closed

I signed up for a trial period to find a roommateI did not find one Imagine my surprise when I found a $charge pending on my bank account a few weeks later I tried to contact customer support and was told that I approved the charge by agreeing to an email where the charge was written in small print When I tried to ask how they could to this, I realized I was speaking to a computerThey don't have any way of contacting the company without talking to a computer or leaving a message Yes, I did get a "pro-rated" refund Of $ I was lucky that I noticed the charge right awayI'm sure if I hadn't they'd be even more impossible to reach

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] His statement that he was not aware that he will be charged recurring transactions until he will cancel the subscription is not correctWe state it on the Helpdesk message we have sent to him (see the screenshot “Helpdesk Message 1”) and on the Roomster Receipt (see the screenshot “Receipt”) He was able to cancel his subscription, and he did it AFTER scheduled renewal took place(see the screenshot “Billing”) We had never send him an email that he will receive a full refund, he was allegeable for a pro-rated refund(see the screenshot “Helpdesk Message 2”) He requested a pro-rated refund and he charged us back through the PayPal, even though we have a money back guarantee policyHe charged us back but we still issued him a full refund, even though he wasn’t allegeable for it, and we did it even before receiving this letter from Revdex.com So ALL his statements are falls We consider this matter is closed and waist of Revdex.com’s time

Good day! We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted] We understand what the problem is and as a courtesy to the client, we have refunded the last transaction of $ /> Below is a summary: [redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We do not have any accounts that are linked to the [redacted] or to the [redacted]

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted] As a courtesy to the client, we have refunded the last transactions of $29.95, for a total of $even though the premium membership was canceled after the scheduled renewal took placeRefund confirmation:...................Transaction ID: [redacted] Settlement Information:Settlement Amount:USD (29.95)Authorization Information:Authorization Amount:USD (29.95)Submit Date /Time:**-Nov- [redacted] ***Reference Transaction ID: [redacted] Transaction Type:RefundPayment InformationCard Type:***Card Number:XXXXXXXXExpiration Date:XXXXTotal Amount:USD (29.95).................................Transaction ID: [redacted] Settlement Information:Authorization Information:Authorization Amount:USD (29.95)Submit Date /Time:**-Nov- [redacted] ***Settlement Amount:USD (29.95)Reference Transaction ID: [redacted] Transaction Type:RefundPayment InformationCard Type:***Card Number:XXXXXXXXExpiration Date:XXXXTotal Amount:USD (29.95)..........Thank you,Roomster Team

We received a third Revdex.com customer complaint letter from [redacted] ***, [redacted] about the same issue, which was already taken care of and we have provided all the information to the Revdex.com and to the customer previously.She canceled her subscription after scheduled renewal took place, even though she was informed that she has to cancel her subscription before Thursday, September **, to prevent any future billing.All charges were authorizedShe agreed to the Terms of Use and Privacy Policy [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment ScreenBut as a courtesy to her we have issued a pro-rated refund of the last transactionThis process can take a couple of business days[redacted] [redacted] To see documents please use links below: [redacted] We consider this matter is closed and waist of Revdex.com’s time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory enough to me and the matter has been resolvedI am happy to have a complete refund and will check my banking account to ensure that the money is returnedThank you for helping resolve this complaint, I don't believe this was a waste of time as I have come to see that I am not the only one who's had this issue with the same companyI hope that the others who have had this issue get the same resolution I am gettingOnce again, thank you for your help Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I purchased a FIVE DAY subscription on [redacted] - that's how THEY advertised itHad I canceled it BEFORE July ***, it amounts to a FOUR DAY subscriptionI canceled on the fifth day and should get my money backThis is a scam, pure and simple and there are TONS of complaints on your website to prove it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This is another case where a customer has acted in a reactive manorWe issued a refund for $as soon as [redacted] contacted our 24/help desk and before we received this complaint via the Revdex.com.please see the attached screenshots.1.Billing history page with refund already processed.2.24/help desk conversation, where [redacted] asked for a refund and is told she is granted one[redacted] makes some pretty outlandish claims about our service, business model and our integrity, and offers conspiracy theories about our contentWe deny all these claimsClearly our actions and our excellent customer service speak for themselvesWe had already issued [redacted] a refund of $and consider this matter closed

Revdex.com:In the meantime, I was refunded by the business and that resolution is satisfactory for methe complaint ID [redacted] Sincerely, [redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We do not have subscription for $We have only types of subscriptions: days - $days - $days - $ Her statement, that we have declined a refund is not trueAs a courtesy to her we have issued prorated refund even before we have received a letter from the Revdex.com(see screenshot “Billing” and “Helpdesk”) We consider this matter is closed and waist of Revdex.com time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] OkI accept he fact that the company got me scam this time by their problematic terms and agreementHowever, I have a bad experience throughout the service, specially where the customer service threatened me to not dispute the billing issue or it is going to notify the credit bureausThis is obviously a set up which the company knows lots of customer would complain about its billing and it threatens people to leave quietI have never had a service from a company which automatically debits my account and threatens me to notify the credit bureausThe company has a long history of scamming its innocent customerIs there a way to put a stop to this company which holds unethical and dishonesty standards? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***