Roomster Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedShortly after I contacted you all, they finally submitted the refund Sincerely, [redacted]

[redacted] signed up for Roomster on 5:42:PM and upgraded his membership on 5:52:PM.We would never have charged his credit card without his permission and authorizationNot only did he have to sign off on the terms of use twice, It also states that his credit card would be renewed at the monthly rate of $unless he elect to cancel his subscriptionIt in standard size letters above the credit card authorization button so that it complies with LawHis statement that we don’t warn our customers about future renewals is falseWe sent out an email to " [redacted] " and another message in his onsite help desk at 5:52:PM.However, because we are a good company and in an effort to provide excellent customer service we issued a credit for the last charge of $before he even contacted the Revdex.comAlso we have issued previous transactionsPlease find attached screenshots of his actual credit card page.With the credit issued and our case proven, We consider this matter closed.Tell us why here

We just got your Revdex.com! you never canceled your subscription!!!! We sent you instructions on how to cancel....its one link! you took the time to write a Revdex.com complaint but couldn't click one link...and we a have a money back guarantee anyway!!! what is your problem?

[redacted] signed up with Roomster on 3:33:PM we recorded IP address [redacted] [redacted] never contacted Roomster's 24/customer service help desk, but went straight to the Revdex.comHad she contacted us directly we would have told her that we do not post anything on [redacted] and we do not have control over what people post on other sitesWe would also would have issued a refund, had she asked.Because of our excellent level of customer service we have issued a refund of $to [redacted] ***VI; [redacted] *xp07/2016; Issuer: CHASE BANK USA, NATIONAL ASSOC Name: [redacted] ; Address: [redacted] ***This has been a waste of the Revdex.com's timeSince a refund has been issued we consider this matter closed

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] All customer service is done via the helpdeskShe has never contacted us through the HelpdeskWe state on your billing history page when your subscription is being renewed, so that she can end her subscription before a new billing cycle beginsShe were required to check off on the terms of use TWICE in order to create an account with usThe subscription policy is stated on all these pages: Terms of use Credit card page The subscription tab on account page FAQ page She has never canceled her subscription She has never canceled her subscription As a courtesy to her we have canceled subscription for her and have issued her a full refund of the last transaction We consider this matter is closed

Roomster texts me times in one day telling me to check out her profileI refused the service, so they flagged my craigslist addI had to repostI got them back by,forwarding all their texts to one another

We can't find any account that is linked to [redacted] * [redacted] or to the [redacted] Can you assist us with your full name and email address which is linked to your [redacted] account, please?

She made an INITIAL transactionTo purchase a subscription you have to choose a package first (please, see the “Choose package” screenshot) and click on “Choose this package” button (please, see the “Choose this package” screenshot)Then on the Payment page to proceed further she had to click on “Buy with PayPal” button or fill out the Credit Card information(please, see the “Payment” screenshot)On all of the pages, you can see the price for the subscription that you choose Clearly, [redacted] is lying about not knowing that the price for the subscription she chose is $ We consider this matter is closed

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is very clear that numerous e-mails and text messages that I have received have the same fake link leading to Roomster under different names. Whether it's initiated by Roomster or it's affiliates, Roomster is ultimately stands to benefit from links to their site and are ultimately responsible. The ads seem to good to be true and another friend has experienced the same problem. The person sponsoring the (fake) ad wants to find out right away when you've logged in. There is no further contact by the person sponsoring the ad after you've logged in nor the same ad to be found in Roomster. I even had a brief phone text conversation with one of the individuals who acknowledged that it was a fake ad. It's so prevalent that it would be easy for an independent reviewer to investigate.Example. " [redacted] ." (Leads to Roomster website.)Secondly, I tried to call Roomster at a phone number listed in [redacted] , but there was no response. I tried to communicate via e-mail, but there is no e-mail address or customer service number listed on their site. The only way that I could see to contact Roomster was to logon via [redacted] , etc. After having this experience, I did not wish to login into their site with my personal information and become a member.Roomster seems to be trying to avoid responsibility for bogus ads leading to their website. This does not solve the problem and leads to a lack of responsibility by anyone for the problem. There are other roommate matching websites that do not seem to have this problem with bogus ads lead to [redacted] . [redacted] does not allow people even to use the term 'Roomster' in their ads. Ultimately, a business' reputation will lead to it's long term success and how it handles problems with the public. [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey never notified me but they did end up issuing a refund Sincerely, [redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] ***He has canceled his subscription after scheduled renewal took place class="p2">But as a courtesy to him we have issued a full refund even before receiving a complaint from Revdex.com We consider this matter is closed and waste of Revdex.com's time

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] .We do not have an unlimited planWe have only types of Subscription:day Subscription - $day Subscription - $day Subscription - $29.95When She contacted us we have provided all the information regarding her subscription and as a courtesy, we have issued her a full refund on the last transaction (please see proof below)But she still charged us back for $59.90, even though she authorized all charges(please see screenshot)[redacted] Refund [redacted] haluska, j***VXXXX***USD (29.95) **-Apr-15:54:02USD (29.95)We consider this matter is closed

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We can’t find any accounts that is linked to [redacted] or to the [redacted] Please provide us firs and last digits of your card, so we could try to find it in our system

Good day! We received a Revdex.com customer complaint letter from user [redacted] *** with assigned ID [redacted] We issued a full refund of $ 1st: pro-rated refund of $ Transaction ID: [redacted] /> Payment Method: [redacted] Amount: USD (11.95) Customer Name: [redacted] 2nd: a refund of $ Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (18.00) Customer Name: [redacted] [redacted] Thank you, Roomster Team

Roomster does not discriminateAnd we have rights to make this decision

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] ***He canceled his subscription after scheduled renewal took place, even thou he was informed that the subscription can be canceled at any time, even right after the purchase to prevent any future billing [redacted] But as a courtesy to him we have issued a pro-rated refund on the last transaction We consider this matter is closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello,I have double checked with my bank who have confirmed that I have ONLY received one credit of $on 112015I am requesting that two additional amounts of $also be refunded for the two additonal months that were charged The claim that the other two refunds were made on are not reflected in my account and not validated by my bank I appreciate the follow up and speedy resolution.Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We received a BBB customer complaint letter from user [redacted] *** with assigned ID [redacted] . As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took... place. Name [redacted] *** Thank you, Roomster Team

[redacted] signed up with a Roomster and purchased a subscription on 9/*/12:17:AM Not only did he authorize the subscription, we also sent him notifications and confirmationsHe has logged in 100's of times into his Roomster account throughout all his billing periods, yet he never once made an attempt to contact us via our 24/support help desk or to cancel his subscriptionHad he contacted us, we would have advised him to cancel his subscription and issued a refund for any chargesWe have since issued a refund for the authorized purchases and consider this matter closed

We have found the account that is linked to [redacted] She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Thursday, September 22, to prevent any future billing (see screenshot “Receipt”)All charges were authorizedShe agreed to the Terms of Use and Privacy Policy [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”)But as a courtesy to her we have issued a pro-rated refund of the last transactionThis process can take a couple of business daysTo see documents please use links below: [redacted] We consider this matter is closed.Tell us why here