Roomster Corp.

To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted] .Customer made in app purchase, all transactions were done by Apple, not by usWe do not even have his card information(please, see the “Billing page” screenshot)He had to cancel his Roomster subscription within his Apple accountHad he done it, all billing would have ended and Apple wouldn’t charge his card anymoreHe sent a message to the Helpdesk on 4/*/and deleted his account right awayThen he created more accounts and deleted them (please, see the “Accounts” screenshot)We consider this matter is closed

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] ***She has canceled her subscription after scheduled renewal took placeWhen she contacted us account representative have explained her, why she was charged and provided her all the information, that we state right on the credit card page, that subscription will renew if she doesn't cancel itAnd then as a courtesy to her we have issued her a pro-rated refund on the last transaction, even before receiving a complaint from Revdex.com We attached the file where you can clearly see, that Tracey agreed to the Terms of Use and Privacy Policy We consider this matter is closed

To whom it may concern: We have received a Revdex.com complaint letter from the [redacted] She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Saturday, July **, to prevent any future billingPlease click a link below to see Roomster receipt [redacted] All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment ScreenPlease click a link below to see “Payment Screen” [redacted] When she contacted the Helpdesk account representative provided all the information about why she was chargedWe consider this matter is closedTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received only one of the refunds I attach the official mail from my bank that opened a case and states that Roomster still own my $ I am going to the court if they don't refund my $ The document they are providing is or incomplete In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tell us why hereTo Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] ***She deleted her account on 6/*/4:39:PM [redacted] has never canceled her subscriptionHer subscription was canceled by Roomster after her third and final renewal which is consistent with our subscription policy that she agreed to(please see the screenshot “Payment”) Had she canceled her subscription all billing would have endedAlso the amount of money she claims was taking from her account is incorrect(please see the screenshot “Billing”) All customer service is done via 24/Support page which you can access at any time and it’s a free service [redacted] has never contacted us for a refund or indicated that there were any issues on her account(please see the screenshot “Helpdesk”) We consider this matter is closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My authorization for charges was limited to a 3-day periodThe automatic renewal (which was billed as "Day Trial", and the lack of PayPal notifications about the charges (as other vendors do), is disingenuous In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This is an overpriced and shady version of [redacted] apartment searchIt's $for a 15-Day TrialWhat is not immediately obvious is that when the 15-Day Trial is over, you are automatically signed up for a $29.95/month service for the next three monthsYou will not receive any emails for messages letting you know this has happenedSo if you missed it in the Terms of Use agreement and receipt, and haven't checked your bank account, you may not be aware it's happening They also include strongly worded information on their receipt email that indicates they are well aware of their deceitful tactics, and are defending them: "Warning: You are responsible for paying for this service chargeIf you dispute these authorized charges Roomster reserves the right to provide your bank with proof of authorization, turn your account over to a collection agency and notify the credit bureaus."

yes, as we stated before there is a link to delete your accountI see that you created your account using a [redacted] login on 6/*/9:50:PM you can easily login and click "delete account" on the 24/customer support pagewhy not just do that if you don't want the account?

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] She contacted us through the Helpdesk, she has never canceled her subscription and we sent her all the information about renewal and provided her information how she can cancel the subscriptionAfter she canceled her subscription to provide a great customer service as a courtesy to her we have issued a full refund of the last transation We consider this matter is closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did send e-mails to the help desk at Roomster asking them to check for an account in my name or my daughter's name, gave both names, and also gave the last digits of my credit card, which was used to pay for the account However, Roomster never responded to those e-mails or this issue would have been resolved some time ago If my credit card is no longer charged, then I will consider the issue resolved I cannot know whether the issue has been satisfactorily resolved until I confirm that I am no longer being charged the fee on my credit card I will not know this until I receive my next credit card statement I am very dissatisfied with Roomster as a result of the lack of response from the help desk to my emails and the inability to speak to a customer service representative directly[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please, provide us your full name and email address which are linked to your Roomster account, please? Thank you. p.p
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We received a Revdex.com customer complaint letter from user *** *** with assigned ID ***.
As a courtesy to the user, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took place
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Refund:
*** *** ***
*** *** ***
*** *** ***
*** *** *** ***
Thank you

Roomster Corp is a shady business that pays people to respond to Roommate ads on services like Craigslist to try and persuade you to sign up for their servicesSo someone will respond to a roommate ad and give you a link to go to which goes to Roomster and they will state they prefer to communicate through that service onlyThe only way to sign up is to connect with Facebook and at that point Roomster has all your personal information and friends list from FacebookIf you respond to the response stating no thanks they try to get you to go there by telling you it's FREE! Nothing is free when you give away your personal information to them
It's a very shady practice to pay people to get customers the wrong wayI hope that this company goes out of business due to this nature and that people stay away from them due to these illegal practices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I only received a refund of $They charged me that amount for two months, so I should get back a refund of times $29.95.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is very clear that numerous e-mails and text messages that I have received have the same fake link leading to Roomster under different namesWhether it's initiated by Roomster or it's affiliates, Roomster is ultimately stands to benefit from links to their site and are ultimately responsibleThe ads seem to good to be true and another friend has experienced the same problemThe person sponsoring the (fake) ad wants to find out right away when you've logged inThere is no further contact by the person sponsoring the ad after you've logged in nor the same ad to be found in RoomsterI even had a brief phone text conversation with one of the individuals who acknowledged that it was a fake adIt's so prevalent that it would be easy for an independent reviewer to investigateExample"*** *** *** *** *** *** *** *** ** *** *** *** *** ***." (Leads to Roomster website.)
Secondly, I tried to call Roomster at a phone number listed in ***, but there was no responseI tried to communicate via e-mail, but there is no e-mail address or customer service number listed on their siteThe only way that I could see to contact Roomster was to logon via ***, etcAfter having this experience, I did not wish to login into their site with my personal information and become a memberRoomster seems to be trying to avoid responsibility for bogus ads leading to their websiteThis does not solve the problem and leads to a lack of responsibility by anyone for the problem. There are other roommate matching websites that do not seem to have this problem with bogus ads lead to ***. *** does not allow people even to use the term 'Roomster' in their adsUltimately, a business' reputation will lead to it's long term success and how it handles problems with the public.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution may be satisfactory to meI am waiting to see if the recredit actually shows up in my bank acct
Sincerely,
***

To Whom It May Concern:We received a Revdex.com customer complaint letter from *** ***.He created multiple accounts (see the screenshot “Multiple accounts”) andwe have found his account that he has paid for it’s linked to ***. His statement that he can’t log in to his account
and can’t contact customer service is not correctHis account is active and has full access, his “User log” page has items (see the screenshot “User log”) and as you can see he used our service even today and he never contacted us (see the screenshot “Helpdesk”)So all his statements is a lie! This is just shocking, that person would write a Revdex.com’s complaint without any reason and without even trying to contact us!We consider this matter is closed and waist of Revdex.com’s time

Good day!
We received a Revdex.com customer complaint letter from user *** *** with assigned ID***
As a courtesy to the client, we have issued a prorated refund of $for all the days that user did not use the service
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Transaction ID: ***
Payment Method: ***
Amount: USD (6.95)
Customer Name: *** ***
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***
This should be the correct email address associated with the accountThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

In response to this Revdex.com complaint, We're sorry to hear your complaint, but we do not have any affiliation with Craigslist and do not have control over what Roomster members do or post while on other sites
11.88px; background-">We do not post anything on Craigslist or any other site for that matterThis may be an affiliate who is doing this, we however are notWe have a clear warning to all affiliates not to do thisIf you have any links or information that we can look at we will investigate and take action right away!***Attention affiliates!We will not do business with any affiliates who post on Craigslist.We will not accept any leads that come from Craigslist.We will not pay for any leads that come from Craigslist.If you post on Craigslist your affiliate account will be terminated