Ross Fitchner Home Repairs

Dear [redacted] ***,Our records indicate that your concern has been addressed by our office Should you have any questions, please let us knowPromoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has since been addressed by... our office. Should you have any further questions or concerns, please let us know. We wish you continued success with your future fitness goals. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has since been addressed by the local Club Manager Should you have any questions, please let us knowPromoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that you were contacted by our office on 9/03/During your conversation with our Member Care Specialist, you were provided with further clarification regarding the annual fee related to the membership product you purchased on 3/10/Additionally, we addressed your feedback related to the poor service experience you encountered at the club ensuring that your comments would be passed along to the Club Manager so they may address the front desk staff Should you have any further questions or concerns, please let us knowSincerely, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***

Dear [redacted] We have reviewed your additional comments filed with the Revdex.com regarding your Hour Fitness membership Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

RevDex.com: I have reviewed the response made by the business... in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Dear [redacted] We have reviewed your additional comments filed with the RevDex.com regarding your 24 Hour Fitness membership. Pursuant to your membership agreement with 24 Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately 350 clubs nationwide based on your access level. On behalf of 24 Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead. Yours in Fitness, 24 Hour Fitness Corporate

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] PS. 24hourfitness can reach me via email at [redacted] with written correspondence Regarding the return of funds that was taken from my account. Furthermore, I have already...submitted written statement and attached documentation, in regards to the issues that I had experience at 24 hourfitness. And to which, have been filed with the RevDex.com. (1) the 24hourfitness new member orientation terms of agreement and cancellation procedure.(2) A detailed description of my claims, and submitted a notice of cancellation within 3 business days of becoming a member.Respectfully submitted by [redacted]

Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com, and sincerely apologize for any inconvenience that this may have caused you Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There was no offer. With regards to the shady business practices of 24 hour fitness I have decided to terminate my membership. Regards, [redacted] **

Dear [redacted] We have reviewed your comments filed with the RevDex.com regarding your 24 Hour Fitness membership and sincerely apologize for any inconvenience that this may have caused. 24 Hour Fitness prides itself on our commitment to provide our members with... the highest level of satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities. Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mails they have left for you in follow up to your concern. Once again, we apologize for any inconvenience that this has caused and look forward to speaking with you soon. Promoting Health and Fitness, 24 Hour Fitness Corporate

Dear [redacted] Unfortunately, we are unable to reach you in follow up to your concernAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left by our Member Care Specialist We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate

Dear [redacted] We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been addressed by our office It is our hope that we were able to answer all of your questions and help clarify the terms of the membership agreement you purchased with Hour FitnessShould you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you At your earliest convenience, please return our call by calling the phone number provided in our voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.That is just an outright lieYou absolutely DID speak to me over the phone on October 27, three WEEKS after this complaint was filed, at which point you tried to convince me you'd just received itUp to that point, by the way, I had been trying to cal every day and was on hold 30,40, minutes at a time and would have to hang up because I had to go back to workI believe you've engineered it that way to make it impossible to cancel membershipsAnyway, during the 10/telephone conversation I asked why no one had ever responded to my September email either, and was told, " I have no ideaThat is the customer service department" and offered nothing more -- not even an apology-- simply passing the buckThen, you tried to convince me that I was charged twice in August and three times in September because of "reversed charges" in June??!! That you were "playing catch up" is something else I was told, and it was so incredibly vague and you could not adaquetly explain what that meant, so I pressed further I was told I would receive proof via email right away that was four days ago and of course I have received nothing ( Othter than the lie here about not being able to reach me)I first believed you were just shockingly incompetent but after reading your lie above I am now sure that you ignored my email on purpose, make it impossible to reach you by phone by design, and never intended to email me proof at all For that reason I want nothing to do with you and I demand that you return the months of stolen membership fees and terminate my membership as of the date of my complaint above (October 5) where I asked for just that, and prorate my fees back to that point as well Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.24hrs fitness are not calling in my primary cell phone # [redacted] - Each time someone calls, they don't leave a direct line and I end up explaining over and over the situation and each one defer the answer to someone else to call me backThis circle game has been going around for past 60daysRegards, [redacted]

Dear [redacted] Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear [redacted] ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr [redacted] ,Our records indicate that the local District Manager contacted you on 6/23/as arranged at which time they addressed your feedback and apologized for any inconvenience you may have experienced while in attempt to resolve your concernAdditionally, they confirmed that they worked with you towards a resolution to which you agreed was to your satisfaction.A confirmation letter was mailed to your address on file 6/26/which was agreed upon per your conversation with the District ManagerHowever, you contacted us on 6/28/stating that it had not been receivedAs such, another copy was sent to your email address on file to ensure receipt.If you have not received either of the two letter copies we have sent you, please let us know.Sincerely,Hour Fitness Corporate Office