Ross Fitchner Home Repairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The local manager [redacted] did contact me in regards about my complaint and wish to resolving itHe did offer to invite me to the gym to speak with him personally I accepted his invitation and I told him when I get a day off from work am more than happy to come by the gym to discuss about my situation Although talks have been made over the phone I did not accept his offer yetI wanted to talk with him in person and go from there

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Based on the contract document language and the representations made by the person who signed us up, we disagree that the business should be allowed to raise the rates as much as they did and should be limited to 3% per year.I note that their latest response is identical to their earlier response, so it is obvious that they do not wish to resolve this complaint. Regards, [redacted] ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look
forward to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear ***Our records indicate that your concern has been resolved by our officeShould you have any questionsplease let us know.Yours in Fitness,Hour Fitness Corporate

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.comAt your earliest convenience, please contact our office by calling the phone number provided in the voice mails left for you by our Member Care Specialist
We
look forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've been a member for several yearsThere was no indication during the sales process that there where hidden loopholes to raise feesMany people have been swindled by their sales team and this seems like grounds for a potential class action lawsuit. It's not about the money, but about principal, and treating long term customers with respectThe threats of canceling my lifetime membership on the phone and at two branch locations was dishearteningI was treated poorly by multiple customer service reps and threatened to loose my membership if I didn't immediately pay up
I'm looking to resolve the issue by keeping my fee at the agreed upon rate of $per year for life. This would include a refund for $for this year and on going rate of $per year for life.Regards,*** ***

Dear *** ***Since your concern is related to the conditions of your local club, it is necessary for us to collaborate with club management as they are responsible for the upkeep and general operations of their locationPlease be assured that the Club Manager is aware of and actively involved in addressing your feedbackWe ask for your patience in allowing them the opportunity to address your concerns for the desired long term resolution We encourage you to stay in touch with the Club Manager so they can provide you with any updates or accomplishments regarding their progress. We apologize for any inconvenience that this may have caused and thank you for being a member.Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the District Manager of your local club has attempted to contact you in follow up to the comments you provided to Revdex.comHowever, they were unable to reach youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that a Member Care Specialist has contacted you in follow up to your concern and is working with you towards a resolutionShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Please be advised that, due to member privacy, we are not going to discuss memberships, billing or other information as it relates to our other membersIf you have any further questions specific to your account, please let us know.Sincerely,Hour Fitness Corporate Office

Dear *** ***
We have
received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may have caused
Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction
possible. We take feedback
very seriously and sincerely regret any unpleasant experience that may
have occurred to detract from our level of service or our facilities
Unfortunately we are unable to
reach you to discuss this matter. At your earliest convenience,
please contact the local Club Manager by calling the phone number provided in the voice-mails they have left for you
We appreciate your patience while
resolving this matter and look forward to hearing from you soon
Yours in
Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist
We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is unacceptable for my voice mail has not been fullOnce again, another excuse!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
THAT IS ANOTHER LIE FROM 24HR FITNESS, I NEVER RECEIVED, NOR CASHED ANY REFUND FROM THE MONEY UNLAWFULLY TAKEN OUT OF MY ACCOUNTPLEASE PROVE YOU REFUNDED MY MONEY INSTEAD OF CONTINUOUSLY LYING ABOUT IT!
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been addressed by our office. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to speak with you as you were busy at the timeAt your earliest convenience, please give us a call back so we may assist you
Yours in Fitness,
Hour Fitness Corporate