Ross Fitchner Home Repairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regarding of my complain # [redacted] the assistant manager of [redacted] branch of “hours fitness” with name [redacted] talked to me on phoneHe tried to convince me that the door was removed in accordance with the requirements of some city commissionOn my request to show me these directions he replied that he would not do itThen I asked to give me the number of this directions and the name of the inspector, so that I could call him He refused againThen I asked him to send a copy of the instructions to Revdex.com officeHe promised, but as I understood from your last letter, it was not done Apparently his reference to the injunction is not true, but only is an attempt to avoid responsibility Moreover, in all other offices of their company the corresponding door is always installed, very often with a written pre-warning not to keep it openedAnd during all my previous talks with the [redacted] branch of “hours fitness” manager [redacted] and main office representative ***, they never mentioned any instructions provided by any comissions about this door Regards, *** ***

Dear [redacted] Thank you for your response Per your membership agreement, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead Yours in Fitness, Hour Fitness Corporate

Dear Mr***, We have reviewed your additional comments filed with the Revdex.com regarding your Hour Fitness membership Pursuant to your membership agreement purchased on 1/20/11, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience Please note that any prior membership you may have had is no longer valid as the most recent agreement purchased supersedes any prior agreement We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

I received a call from the business earlier this week The service person agreed to refund my money as requested I haven't seen the credit on my account statement yet, but I believe it has been satisfactorily resolved Thank you! [redacted]

Dear [redacted] Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us knowWe thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business response was to have a local club manager talk to meThe club manager for the [redacted] location contacted me, and asked that I meet with her to discuss this complaintDuring our meeting, she explained the specific criteria, all hidden and unknown to members, that were necessary to be granted access to the replacement Super Sport in [redacted] club after the original Active in [redacted] club closedI did not go to the Active in [redacted] before it closed because it was located further than the Active in [redacted] so I obviously did not qualify nor did I dispute access to that club I told her I had significant attendance to the Active in [redacted] before it closed, but was still not granted access to the replacement Super SportShe recalled that an upgrade offer of (

Dear [redacted] We have received a copy of your comments that were filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know.Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness endeavors.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have addressed your feedback.Should you have any further questions, please contact the General Manager directly for assistance.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I contacted hour fitness and I was told that they were still working on recovering my membershipI checked online and my membership status is still shown as "cancelled".Regards, [redacted]

Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any further questions, please let us know.We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hour Fitness has done absolutely nothing to resolve my complaint All they've done is call me and tell me they're sorry They wouldn't even send me a Hour Fitness towel to resolve this which really shows how little they care Regards, [redacted] ***

Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It appears to me that HOUR FITNESS uses the age old "Copy Paste" response to the numerous complaints regarding this exact issue;"Dear [redacted] Per your membership agreement, your membership is eligible for an annual dues increase after the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experienceWe value your loyalty and believe even with the increase, you are still getting the best value for access to approximately clubs nationwide based on your access level.On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the years ahead.Yours in Fitness, Hour Fitness Corporate"It also looks like Hour Fitness chooses to reach deep into their bag of tricks in an attempt to stall and prolong the Revdex.com process in an attempt to have use duped members loose interest in the lengthy process and therefore have the Revdex.com favor them by defaultI will continue to voice my opinion and in the meantime reiterate my stanceI was told by staff, and the in club advertising corroborated what they statedPay a hefty upfront cost in return for low "Lifetime" duesThis is not up for debateIt is what happened to me and thousands of other membersLook at the flood of complaints pouring in and tell me we are all wrongInstead of hiding loophole verbiage in the middle of a full page of fine print, they should have been upfront in regards to raising duesHowever, if they were indeed upfront about the increases, I would be shocked to find a single member who would have gambled with such a miserable dealIts like financing a car and midway through your term the seller can increase your purchase priceNo sane individual whom wasn't mislead or lied to would ever sign that deal.Now I will patiently wait for Hour to drag their proverbial feet in a attempt to stretch this issue out even longerAt this point it is clear Hour is not going to budge on this issue so I encourage all of you out there to voice your opinion on social media and review sitesAlso, if you were one of the thousands who were "Baited & Switched" as I was, I urge you to file a complaint of your own along with a review with the Revdex.com Regards, [redacted] ***

Dear [redacted] Our records indicate that your concern has been addressed by our officeIf you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear [redacted] Our records indicate that your concern has been addressed by the local Club ManagerShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have not adequately explained the reason of increased fees without any recompense in their service, equipment functionality, or overall cleanlinessThey also did not explain why I was charged, twice, for full, annual, membersips, in the span of two monthsThey have also failed to have their local regional manager contact me, as was stated in our conversation Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear [redacted] Thank you for following up with me on my complaintI spoke with [redacted] at the Hour Fitness corporate office today, and she was very nice, but no adjustment will be made to the membership renewal amount I find their excuses unsatisfactory, and I realize I was at fault to not reading the contract carefully after I was told the renewals would not increase by more than 10% a year [redacted] said some of the older contracts stated that annual renewals would not increase, but mine was not one of thoseI will be dropping my membership, as I don't agree with this policy of large increases on annual renewalsI realize I'm just one member, but I don't think this business model is very ethical.I appreciate the Revdex.com helping me get into contact with the corporate office and thank you for following up with me[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Contract has been breached and I will no settle for this actionContract needs to be uphold

Dear Mr [redacted] , New Roman Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you because the phone number provided is disconnected at this time At your earliest convenience, please provide an alternate phone number where we may contact you We look forward to speaking with you soon! Promoting Health and Fitness,Hour Fitness Corporate Office