Ross Fitchner Home Repairs

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you regarding this matter.At your earliest convenience, please contact us by calling
the phone number provided in their voicemail for assistance.We look forward to speaking with you soon!Hour Fitness Corporate Office

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to your feedback and addressed your concernShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear Ms***,
Our records indicate that the local Club Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Dear *** ***
We are sorry for any
confusion that may have occurred related to our prior responsePlease be
advised that we posted our comments on 10/26/at which time we were not yet successful
in our attempts to reach you thus supporting our response at that time
However, on 10/27/the day after posting our response, we did speak with you
and requested the required proof in order to resolve your concernOur records
also indicate that as of 11/02/15, our office has confirmed with you via email
that your account has been cancelled per your request and, although you were
not entitled to a refund, we agreed to process the additional amount as a
gesture of goodwill in order to close out this issue
If you have any
questions, please let us know
We wish you well in your
future fitness endeavors
Sincerely,Hour Fitness
Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, no one has tried to meet with me at allIf they
did, ask them how they tried. If they
emailed me, then where is the email.
The emails that I am attaching to this response will show exactly how
24hour fitness has in fact evaded emailing me in efforts to shield their
actions. On August 25, 2015, I emailed
customer service about the filthy conditions of the *** Club. Oddly and shortly thereafter I started
having a problem with the cleaning crew disregarding my privacy in the locker
roomThe email attached shows the complaint.
When I spoke to *** (manager) and emailed him on Ocotober 15,
about what had happened numerous times, he DID NOT email me back. Instead, I received a call from ***. I emailed *** *** on
October 20, and again explained my complaint. On October 20, I received an email from *** *** (after
he left me a phone message asking me to call him) NOT addressing my complaint
but instead a request to call him. I
called him since he DID NOT answer my email, and he only tried to dominate the
conversation, told me that the area was a common area and not a part of the
mens locker room, and that 24hour fitness would gladly terminate my membership
if I took any more videos. I have also attached a diagram that shows the exact are that the workers were coming into and the areas ARE NOT COMMON AREAS The Xs on the diagram show where the female workers continued to come into and that the workers were in a position to see the dressing and showering areas of the locker room On November 11, I received a phone message from ***, saying he wanted me to call him I DID NOT call him back because when I called at their request before, I was threatened by *** *** Thus, I sent a phone text to him (copy attached also), and he DID NOT respond They HAVE
NOT tried to meet with me and their only answer was to threaten me. No I will not continue calling them just to be threatened, and they
are not addressing my email content specifically because they are thinking that
there actions have gone UNDOCUMENTED and UNRECORDED. At this point the only person that needs to address my concerns
is their legal representative. I WILL
NOT engage in phone calls so that they can continue to try and threaten
me. If they are honest and have an
ounce of integrity, address my MANY documented emails directly, and not avoid
documented responses like a dishonest person.
Ask 24hour fitness to show you any written emails TO ME and MY email
account about meeting, and/or addressing directly the content of my emails to
themThey cant provide them to you because they don’t existI've shown them video and photo of the incidents (and I have others as well) and they have only blamed and threatened me Since they continue to blame me for the incident and dont care about the violation of my rights to privacy, I am only interested in settling the issue through legal means I am asking for monetary damages and if ignored, court proceedings will follow.
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
",sans-serif>Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions, please let us know.We wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me after speaking with Hour FitnessI am currently out of the country and am unable to receive phone callsIf there is a direct phone number available, I can contact them directly when I get back next weekI will consider this complaint resolved after discussing such matters with Hour Fitness.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a call on the afternoon of Monday, the 26th of October from a Hour Fitness Representative at the Corporate OfficeShe identified herself as *** and she stated the following to me:She stated the contract they said I signed was in fact garbled per my complaint and not enforceableIt was not the contract I signed originally along with my McCardle Guarantee dues certificate taken by Hour FitnessShe stated they were cancelling the contract due to it be garbledShe stated she saw I was an original member covered under the McCardle agreement and that my dues would now be frozen permanently at $She stated this was permanently for life and never to be raised againShe stated I would receive a refund of the $that Hour Charged me last September and it would be returned to my accountI have not received this refund*** assured me that all of the above would be annotated here on the Revdex.com Website for me to print out for my recordsThat has not happened.None of the above has occurredWhen I receive a reply from Hour Fitness concurring with all of the above, I will then consider the matter closedUntil then, as far as I am concerned, this complaint remains open
Regards,
*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern and is working with you towards a resolutionShould you have any questions, please let us know.
Yours in Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the response is the same non-sense as beforeI have provided my email ID : *** to hour CorporateWhat is preventing you from sending me an email.My writeup provides all the details and yet, they are continuing to play games which is ridiculous.Just send me an email and I will respond to it in a timely manner
Regards,
*** ***

Dear *** ***Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.As discussed in your
communications with the local Club Manager, they are aware of and actively involved in addressing your feedback related to your local club. We encourage you to stay in touch with the Club Manager so they can assist with any questions you may have while visiting the club.
Promoting Health and Fitness, Hour Fitness Corporate

Revdex.com:
Why are Hour Fitness records indicating such a thing? Your records are indicating ridiculous nonsenseI request Hour Fitness to share with the Revdex.com additional informationThe response from the business seems fishyVery unnecessary indeed
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Regards,
*** ***

Dear *** ***Our records indicate that your concern has since been addressed by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately we were unable to reach you. At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail
We look
forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes it has been resolved by our
office, but the credits have not been issued as of yet Once they have I will consider this closed
Regards,
*** ***