Ross Fitchner Home Repairs

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our office. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is unacceptable for my voice mail has not been fullOnce again, another excuse!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
THAT IS ANOTHER LIE FROM 24HR FITNESS, I NEVER RECEIVED, NOR CASHED ANY REFUND FROM THE MONEY UNLAWFULLY TAKEN OUT OF MY ACCOUNTPLEASE PROVE YOU REFUNDED MY MONEY INSTEAD OF CONTINUOUSLY LYING ABOUT IT!
Regards,
*** ***

Dear *** ***We have received and thoroughly reviewed your feedback filed with the Revdex.com.Unfortunately, we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in
the voice-mails left for you by our Member Care Specialist.We look forward to hearing from you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Another call was placed to the phone number provided in your most recent correspondenceUnfortunately we were not able to reach you. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness, Hour Fitness Corporate Office

Dear
*** ***
Per your
membership agreement, your membership is eligible for an annual dues increase
after the initial prepaid term. Please note that this increase
was not a decision which we took lightlyHowever, it was an important and
necessary step to ensure we provide all of our members with a clean, friendly,
well-maintained club experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value for access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and we look
forward to helping you with your fitness journey in the years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your feedback and resolved your concernShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not receive a phone call from 24hr fitness, they did not provide a return phone number in the response below I can be reached at ***Thank you. Regards,*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with
you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Additional Complaint Correspondence : Contained within the hour fitness new membership orientation agreement packet, it states..that I am entitled to business days; to notify 24hourfitness that I wish to cancel, in order to receive a full refund (which I had done!)furthermore, I became a member on APRIL 28th, And on the following day April 29th, I submitted a notice with my request to cancel my membership A twhich, was well within the business day policy agreement 24hourfitness also discriminated against me, when I went there on my initial visit And was not able to get my guest pass activated I feel that 24hourfitness is being unfair I have submitted a timely cancellation notification So therefore, I am entitled to a 100% refund reimbursement.RESPECTFULLY SUBMITTED BY *** ***

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided seems to be invalid. At your earliest convenience, please provide an alternate phone number where we may reach you in follow up to your concern
We look forward to
speaking with you soon.
Promoting Health and Fitness, Hour Fitness Corporate

Dear *** ***
Our records indicate that the local General Manager has contacted you in follow up to your comments filed with the Revdex.com and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness
Corporate Office

Dear *** ***
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership
Pursuant
to your membership agreement with Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience.
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to approximately clubs nationwide based on your access
level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that the Club Manager has contacted you in follow up to your feedback and is currently working with you towards a resolution to your concernShould you have any further questions or concerns regarding this matter, please contact the Club Manager directly for
further assistance.Promoting Health and Fitness, Hour Fitness Corporate

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
",sans-serif>Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions, please let us know.We wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, no one has tried to meet with me at allIf they
did, ask them how they tried. If they
emailed me, then where is the email.
The emails that I am attaching to this response will show exactly how
24hour fitness has in fact evaded emailing me in efforts to shield their
actions. On August 25, 2015, I emailed
customer service about the filthy conditions of the *** Club. Oddly and shortly thereafter I started
having a problem with the cleaning crew disregarding my privacy in the locker
roomThe email attached shows the complaint.
When I spoke to *** (manager) and emailed him on Ocotober 15,
about what had happened numerous times, he DID NOT email me back. Instead, I received a call from ***. I emailed *** *** on
October 20, and again explained my complaint. On October 20, I received an email from *** *** (after
he left me a phone message asking me to call him) NOT addressing my complaint
but instead a request to call him. I
called him since he DID NOT answer my email, and he only tried to dominate the
conversation, told me that the area was a common area and not a part of the
mens locker room, and that 24hour fitness would gladly terminate my membership
if I took any more videos. I have also attached a diagram that shows the exact are that the workers were coming into and the areas ARE NOT COMMON AREAS The Xs on the diagram show where the female workers continued to come into and that the workers were in a position to see the dressing and showering areas of the locker room On November 11, I received a phone message from ***, saying he wanted me to call him I DID NOT call him back because when I called at their request before, I was threatened by *** *** Thus, I sent a phone text to him (copy attached also), and he DID NOT respond They HAVE
NOT tried to meet with me and their only answer was to threaten me. No I will not continue calling them just to be threatened, and they
are not addressing my email content specifically because they are thinking that
there actions have gone UNDOCUMENTED and UNRECORDED. At this point the only person that needs to address my concerns
is their legal representative. I WILL
NOT engage in phone calls so that they can continue to try and threaten
me. If they are honest and have an
ounce of integrity, address my MANY documented emails directly, and not avoid
documented responses like a dishonest person.
Ask 24hour fitness to show you any written emails TO ME and MY email
account about meeting, and/or addressing directly the content of my emails to
themThey cant provide them to you because they don’t existI've shown them video and photo of the incidents (and I have others as well) and they have only blamed and threatened me Since they continue to blame me for the incident and dont care about the violation of my rights to privacy, I am only interested in settling the issue through legal means I am asking for monetary damages and if ignored, court proceedings will follow.
Regards,
*** ***

Dear MsPokorny,Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with
you soon.Promoting Health and Fitness, Hour Fitness Corporate Office