Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by the local General Manager
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:Company has offered refund and reinstated the previous fees because they were unable to locate the contract.This complaint isn't completely satisfactory but mostly satisfactory due to the larger agenda that hour fitness is phasing out old contracts by not building Sports clubs anymore, and building Super Sports only instead
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be mostly satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.again it is a lie No one called me I can furnish my phone records if necessary There are multiple issues here Club took my money with the yearly fee Yearly fee charged although it a monthly membership Yearly fee charged on August th just 6months after membership signing And they notified me that there will be a yearly charge every August 8th If we do the math that means two yearly fees I would pay in a year and months Second I had to pay for my training sessions before I used them So club had the money and didn't feel any urgency to contact me about the trainer's departure As a matter of fact the trainor was trying to get me to sign with him just two days before his departure Again it's an unethical business practice We cancled our membership after the fees where charged and their refusal to credit us back the our hard earned moneyNow how is that proper business practice to charge a yearly fee after months and in aticipation of a charge every year on the same date , and how is it an ethical business practice to not contact a paying customer after your trainer (whom you have been training and paying for , for 6months ) quits and the club doesn't see it a necessity to contact you In my months with the club I paid $ a month for months and around $in training sessions It's another story of the business taking your money and deficating on their customer after they see that you are not signing up with them again Again I can back my statements with facts and hard paper proof Can hour fitness do the same I don't think so It's easy for them to say they called and did this and that but where is the proof All lies just to close the case and sweep the dirt under the rug They need to refund me a substantial amount and stop wasting my time If you need phone records or any reciepts I can furnishe it It's comical that they would say they spoke to me , specially when I went out of my way to contact the club manager which in return conecidently was in meetings every single time I called Same manager as per my trainor stole his customer from him Dishonesty , deceit and unethical business practice across the board Again if Revdex.com needs proof about all the statements I said I can furnish it on demand .
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A unidentified club associate left a voicemail and did not specify why they were callingThey requested for me to call them back but did not say whyI clearly have given the reasoning as to why I made this claim to the Revdex.com and also have provided an appropriate solution for this, so I feel talking to any representative regarding this matter would be unnecessary
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with your towards a resolution to your concern.Should you have any questions, please let us know.Promoting
Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***,Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions, please let us know
We wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking
with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking
with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Thank
you for your response.
Per
your membership agreement, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead
Yours
in Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received one email and two phone calls the first phone call I was able to answer and speak to a person in a different state that offered to give me half my money backOnly half of the money they stole from me after I asked for my membership to be closed.
I asked what are they doing to make sure this isn't happening to other people she couldn't answer.
I would like hour to do what is write and propose a way to keep this from happening to others.
Regards,*** ***

Dear *** ***
Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** *** Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com at which time you confirmed that the issue has been resolved by your bank.Should you have any questions, please let us know.Promoting Health
and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After reviving the Revdex.com complaint, a rep called me to justify their position, but made no concessions or attempt to rectify the situation The only thing that was offered was an explanation that they could change their rates any time they want.
Regards,
*** ***