Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***They lieI contact many times with different people especially with *** who work as head of costumer relations, by phone and emailI sent to him info about my credit statement on Friday.They are awful and corrupt

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business requested another phone number where I can be reachedI've given the business another number where I can be contacted previously at ***
< Prior to today, The business has attempted to reach me at the number I've just provided *** The district manager reached out to me around November 18th -19th because I seen a missed call then called the number back from *** The person who I talked with introduced themselves as the District Manager then acknowledged why the phone call from themBefore the conversation went further I informed the person I was not feeling very well due to aggravation of PTSD & MDD disability symptomsThe Hour Fitness representative advised that I contact Hour Fitness when I feel well
After which, I contacted the exact phone number of the individual who called me on the 22nd of November when I felt better as advised to no availThe very next thing I did was that I contacted the corporate office's member service department via phone on the 22nd of this month when I felt betterI was provided the information that the individual who I previous talked with when I was at the emergency room of the hospital was indeed the district managerAfter speaking with me briefly, when the district manager guy advised that I should contact Hour Fitness when I felt better , my Hour Fitness MEMBER account was not updated with the accurate details of the verbal exchangeI told the member service rep instead I felt "setup" because the district manager guy insisted that I could not be reached in the notes following the phone conversationI thought it was odd how member service rep continuously reminded me of the extremely emotionally painful fact stating that MY MEMBERSHIP HAS BEEN REVOKED nothing has changed- stating that my MEMBERSHIP DUES DENIED
To conclude, If the business seriously intends to NOW resolve: the business needs to expressly amicably gesture towards a possible Revdex.com level resolution with making a settlement arrangement, which we can do, beginning with a remedy in consideration of my NOW hindered PERSONAL FITNESS GOALS as a PRO-ATHLETE who still desires to train while the current NBA basketball season is underway with NBA Free Agency signing deadlines fast approaching while I try to make up for lost individual training sessionsI want the business to be considerate of the violation of my AMERICAN's WITH DISABILITY protected right to train without any incident , keeping in mind, the written (e-mail) & verbal (voicemail) offers I have made to the RISK MANAGEMENT TEAM LEADER ( *** *** ) for GENERAL LIABILITY INSURANCE RETENTION SCHEDULE purposes, & to GENERAL COUNSEL (*** ***) via e-mail & voice message for in-house counsel engagement purposes- NOW I will accept & sign a release of ALL pending issues
Regards,*** ***

Dear *** ***
We have reviewed
your comments filed with the Revdex.com regarding your
Hour Fitness membership.
Unfortunately we are unable to
reach you by phone to discuss this matter At your earliest convenience, please contact the local District Manager by
calling the phone number provided in the voice-mails they have left for you
We look forward to speaking with you soon
Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Thank you,
Hour Fitness Corporate

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mails they have left for you in follow up to your concern
We look forward to
speaking with you soon.
Promoting Health and Fitness, Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions, please let us know
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowweeks after hours fitness promised me the refund, I still can't get it
First, I was told I'll receive a check in about days It didn't show up and nobody ever contacted me I had to call the branch manager again, then was told that the refund was issued to *** I just need to go to *** But *** people acted like knowing nothing about it
So, for the last several days, I've been on the phone with *** and hours fitness many times Everyone says I'll get a refund, a prorated amount, an estimated %, even the exact days remaining on my contract, but somehow no one knows the actual dollar amount It's just a simple math an elementary school student can do What's the problem? Isn't it already "issued" to ***?
I don't see any good faith here After going through so much trouble, I still can't get the refund.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution not satisfactory but ok to close
24Hrs Fitness are not really addressing the issue and they are giving the same responseFuture is not clear and how other customers will also be impacted by this wrong practice
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A district manager from Hour Fitness did indeed reach out to me, with almost a month delay since the last time I heard from herI am, nonetheless, quite grateful to her for her preliminary discussions with meShe was quite professional and courteousWe did discuss some potential options that were being reviewed in order to address my complaintsHowever, a final resolution has not been reachedI would appreciate keeping this case open until an agreement has been reached given the seriousness of my concerns for the safety of myself and my family
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, This response is not excepted because they called me and as I was demanding specific information from them and to take my complaint into consideration I asked to talk to the supervisor and they reject lend me talking to anybody This response is not excepted because they called me and as I was demanding specific information from them and to take my complaint into consideration I asked to talk to the supervisor and they reject lend me talking to anybodyThe fact is hour fitness become too big to care about a small people like us,The fact is hour fitness become too big to care about a small people like us, it would be very helpful and respectful of them if they would've called me or talk to me or took my concern to serious level and things could not escalated that far at this point I demand a manager at the corporate to call me and listen to my concerns as I asked them to begin with ,,hour fitness customer service has diminished because they have too much business to many people and they could care less about one or two members I canceled my membership because of customer service issues and favoritism and pick and choose who to treat nice and hard to treat bad so I need to hear as I requested from them the first time I need to speak to a manager before I file a complaint and they did not respond and now I'm asking for the same thing I need to speak to a manager and favoritism and pick and choose who to treat nice and hard to treat bad so I need to hear as I requested from them the first time I need to speak to a manager before I file a complaint and they did not respond and now I'm asking for the same thing I need to speak to a manager from the corporate office
Regards,
*** * ***

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the comments you have filed with the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local District Manager
We look
forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** *** *Our records indicate that a Member Care Specialist from our office contacted you on 10/28/and addressed your feedback related to your Hour Fitness membership.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
",sans-serif>Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided in your correspondence does not have a voicemail option. At your earliest convenience,
please respond with an alternate phone number we may contact to further assist with this matter
We thank
you for your patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid term.
We are unable to comply with your request to reduce your annual duesHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Yours in Fitness, Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matterWe received a message stating that the number was temporarily unavailable. At your earliest convenience, please provide an alternate phone number where we may reach you.We look forward to
speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Per your membership agreement purchased on 08/19/08, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport (Active and Fit-Lite level) clubs nationwide based on your access level
Please note that any prior membership you may have had is no longer valid as the most recent agreement purchased supersedes any prior agreement.
On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead
Yours in Fitness, Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I appreciate them restoring my membershipI consider this resolved
Regards,
*** ***