Ross Fitchner Home Repairs

Dear Mr***,
Per
your membership agreement purchased on 08/19/07, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead
Yours
in Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Someone did call me from (what I assume is) the corporate office of hour fitness, but there was no resolution or solution offered

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution was indeed solved a few days before receiving your responseTherefore I am considering this issue resolvedThank you for your attention
Happy New Year to everyone!
Regards,
*** *** *** ***

Dear *** ***
We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction
possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by the local Club Manager. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our office. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number
provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
THIS IS NO OFFER THEY HAVE SENT, IT PROPOSES NO RESOLUTION OTHER THAN TRYING TO CONVINCE ME TO ACCEPT THEIR DEMANDS AS COMPARISON, A NEW GYM IN TOWN YOU FIT CHARGES $10/MONTH MEMBERSHIP (LIMITED) AND THAT IS LESS THAN HOUR FITNESS DEMANDS THEIR HIGH CHARGE, INCREASING FOM $LAST YEAR TO $THIS YEAR IS EXXXHORBITANT! THIS ABUSE IS DESERVING OF A CLASS ACTION LAWSUIT, LIKE OTHERS FACED FOR SIMILAR PRACTICES.
Regards,
*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your feedback and provided a detailed voicemail regarding the status of your concern
Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes I did receive my payment back but that was not my orginal complaint HrFitness still to this day have members dues that have not been raised, I was told by September that all other members were going to be affected that had same membership as me this has not taken placeSo for that matter no I am not satisfied and do not agree with the resolution Hr has come to.
Regards,
*** ***

Dear *** ***
Our records indicate that a Member Care Specialist from our office has contacted you in follow up to your feedback and provided an update regarding the status of your concernWe will be in touch with you again shortly once the next update becomes available.
If you have any
questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***We have received and thoroughly reviewed your feedback filed with the Revdex.com, and sincerely apologize for any inconvenience this may have caused you.Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please
contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist for further assistance.We thank you in advance for your patience while resolving this matter and look forward to your reply.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** hour did call me and I did get the phone call and the receptionist said the district manager was going to call me back but never did I can't believe they would lie in this message saying they got the wrong number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with HrFitness they were to reach back out to me because they received payment from me and stated they never received my check, denied me access to gym also told me that they had no calculation on how they raise dues for each memberIt could vary from 1%-to over 100%Which was my case, I have also now had to file a dispute claim with my bank because the funds were taken from my account by HrFitness and I have the proofSo the response they have given to you Revdex.com Is and I will not and do not acceptAt the end of conversation I was told once again I have two choices pay or don't pay.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***,
We
have reviewed your
comments filed with the
Revdex.com regarding your local Hour Fitness club and sincerely
apologize for any inconvenience that this may have caused
Hour Fitness prides itself on our commitment to
provide our members with the highest level of satisfaction possible. We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities
Our records
indicate that your concern has been addressed by our office. Should
you have any further questions or concerns, please let us know
We wish you
continued success with your future fitness goals
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
The response from corporate Hr Fitness is inaccurate. I have not been contacted by a General Manager of my local Hr fitness. I did visit the hr fitness in Moraga a couple of weeks ago and had the notes on my account from to current printed out for my records. The Manager there informed me that only the corporate online Hr Fitness can resolve this issue and he cannot do anymore than what they have concluded, which was "it is not our responsibility if one of our staff informed you incorrectly and advised that you place your membership on perpetual freeze and not cancel it in order to save the same rate when you were ready to return""it is your responsibility to have read the contract that any frozen membership will unfreeze in months and automatically go to autopay again." I will send more details on my conservation with this manager if necessary
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have called back and have been told that the Manager is in a Supervisor Meeting and that she would call me bacl I have not heard back for several days Please come to the cycle class on Mondays at or Tue at
Regards,*** ***