Ross Fitchner Home Repairs

Revdex.com:Hour Fitness has continually proved utter disregard for the Revdex.com process. A excerpt from the 'on-hold' message while on the phone with the Revdex.com of San Diego: "We are here to ensure that business are held to the highest ethical and moral standards...please let us know about business that make promises or mislead customers." I implore the Revdex.com of San Diego to uphold these self imposed policies in this clear case of ethical and moral injustice coupled with outright lying and intentionally misleading customers. This particular instance is the reason why the Revdex.com exists...their mission has been heard loud and clear yet Hour Fitness thinks they are above the Revdex.com
The Revdex.com of San Diego advertised that it wants to know when companies lie. The salesmen told me and countless others about the Lifetime Membership and the benefit of the dues never increasing for your lifetime. I have addressed the claim with numerous Hour employees over the phone and within this correspondence. It has been confirmed that this sales practice took place ... My accusation about their lies has been substantiated and undisputed. They have had ample opportunity to refute my accusations and they will not do so because they are true. They have lied. They have admitted it and now they must be judged for it
This can also be called 'misleading your customers.' Another key point the Revdex.com of San Diego is out to rectify. Now is that chance. Customers were clearly told that Lifetime Memberships would not increase for the "lifetime" of the member...that's why they named it that for God's sakeThe most recent canned response, however, says an increase is allowed. So why not increase my dues to $10,a year. Sounds outrageous huh? Well with their rational, they are well within their rights to do that...good thing to Revdex.com exists to be watchful for this obvious unethical practice. We all agree that the ethical line would be well crossed with a $10,a year fee, and my contention is that the line would have been crossed well before that and well before they jacked my rate up 116% overnight....that's right! 116%!!! Well beyond any ethical morality they could give a defense for. I have asked numerous times for an explanation about how this is ethical and they have still refused to answerAnother fact that remains undisputed
In fact, the contract I have from says nothing about an annual renewal increase after the first 12-month renewal termIt does say that a month-to-month member can only be subject to a 3% increase a year. 3% is the only mention of any increase limit what so everSo how can they justify this obvious discriminatory practice of increasing the rate 116% for lifetime member? They cant'...they've had ample opportunity to do so and have ignored that question entirely, just like they've ignored the rest. Another undisputed accusation
After days of back and forth, they have addressed none of my claims that clearly point to a company that has LIED, MISLED ITS CUSTOMERS, and implemented blatant DISCRIMINATORY PRACTICESThese facts remain undisputed. This is the precise behavior that the Revdex.com is out to rectify. I've asked how this is ethical...they can't and won't respond. I've asked how this is fair...they can't and won't respond. I've asked how this is not discriminatory...they can't and won't respond.
We have had equal opportunity to make our cases. I think I have fully taken advantage of that opportunity and Hour Fitness has ignored the process. The time has come for the Revdex.com to review this case. Here are the questions you will have to ask yourself about the UNDISPUTED FACTS: Is it OK that Hour Fitness lied about the terms of the membership? Is it ethical for Hour Fitness to raise rates 116% overnight? Are Hour members all treated equally or are there discriminatory practices going on?
I feel like I am back to where I started...with the same unanswered questions I began with in February. How many chances do they have to explain themselves? I've said the same things in my claim and two responses now....they have said nothing in two responsesThis cannot go on forever...make a ruling
What to do about the liesWhat to do about the ethics violationsWhat to do about the discrimination
The answer is simple. Award *** *** the $that was unethically charged for the massive increase for his and his wife's accounts and mandate that Hour Fitness honor the promised rate of $per year for the "lifetime" of the memberships. Companies like this need to be taught about business ethics, fairness, and discriminatory practices and if this decision is not reached then you can go ahead start re-recording your 'on-hold' message, because it will all be for nothing if you let them get away with this
Decision time! I anxiously await your ruling.Regards,*** *** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did not offer anything.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
Thank you for your help!
In reference to complaint ID ***
regarding Hour Fitness and their continued charging for my step-son's cancelled membership
After contacting the Revdex.com, a representative of Hour Fitness reached out to me *** listened to my story, reviewed the history, and determined that my complaint was legitimate She then refunded the over-payment back to my credit card
She was courteous, respectful, and professional in all of her interactions and correspondence regarding the resolution of this issue.
Without the help of the Revdex.com I would still be telling my story to potential Hour customers - now I have a very different story to tell
Thank you again, Revdex.com!
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by the local Club Manager
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your concernUnfortunately, they were not able to reach you At your earliest convenience, please respond by calling the phone number provided in their voicemail
We look forward to hearing
from you soon
Yours in Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI WOULD LIKE IN WRITING OR AN EMAIL FROM HOUR FITNESS, PAPERWORK STATING THAT I (*** ***) AND MY WIFE (*** ***) HAVE NOW FULL ACCESS TO ALL SUPER-SPORT (not including Ultra) FITNESS CLUBS AND THAT OUR DUES DID NOT INCREASE, AS PER verbal AGREEMENTI WAS TOLD I WOULD GET A WRITTEN STATEMENT TO THIS AFFECT, BUT HAS YET TO RECIEVE SUCH PAPERWORK
Regards,
*** ***

Dear *** ***,
We have received a copy of your comments that were filed with the
RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
We wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business resolved the issue quickly and I am very appreciative
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The respond from hours fitness have been going on since early (see one sample since March 8, 2017), hours fitness said the same thing to that they will investigate but no solution was made only phone calls from general manager asking for the same information which I provided, but still no solution was solved
Regards,
*** ***

Dear *** ***
We have received a copy of your comments that were filed with the
RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
We wish
you continued success with your future fitness endeavors
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that a Member Care Specialist from our office has contacted you and left a voicemail providing an update regarding the status of your concernWe will be in touch with you again shortly once the next update becomes available. If you have any questions,
please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our officeIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***,
Our records indicate that your concern has been addressed by our office. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness,Hour Fitness Corporate Office

Dear *** ***
Your feedback has been escalated to the local District Manager so they may address your concern and answer any questions you may haveThey have been advised to give you a call next week once you are back in townIf you do not receive a call within this time-frame, please let us know
Sincerely,Hour Fitness Corporate

Dear Mr***,
We have received a copy of your comments filed with the Revdex.com
and sincerely apologize for any inconvenience that you may have experienced.
Our records
indicate that your concern has been addressed by our office. Should
you have
any further questions or concerns, please let us know
We wish you
continued success with your future fitness goals
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness,
Hour Fitness Corporate Office