Ross Fitchner Home Repairs

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you soon.Promoting
Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the
voicemail left for you by our Member Care Specialist
We look forward to your reply
Promoting
Health and Fitness, Hour Fitness Corporate Office

Revdex.com:Hour Fitness has continually proved utter disregard for the Revdex.com process. A excerpt from the 'on-hold' message while on the phone with the Revdex.com of San Diego: "We are here to ensure that business are held to the highest ethical and moral standards...please let us know about business that make promises or mislead customers." I implore the Revdex.com of San Diego to uphold these self imposed policies in this clear case of ethical and moral injustice coupled with outright lying and intentionally misleading customers. This particular instance is the reason why the Revdex.com exists...their mission has been heard loud and clear yet Hour Fitness thinks they are above the Revdex.com
The Revdex.com of San Diego advertised that it wants to know when companies lie. The salesmen told me and countless others about the Lifetime Membership and the benefit of the dues never increasing for your lifetime. I have addressed the claim with numerous Hour employees over the phone and within this correspondence. It has been confirmed that this sales practice took place ... My accusation about their lies has been substantiated and undisputed. They have had ample opportunity to refute my accusations and they will not do so because they are true. They have lied. They have admitted it and now they must be judged for it
This can also be called 'misleading your customers.' Another key point the Revdex.com of San Diego is out to rectify. Now is that chance. Customers were clearly told that Lifetime Memberships would not increase for the "lifetime" of the member...that's why they named it that for God's sakeThe most recent canned response, however, says an increase is allowed. So why not increase my dues to $10,a year. Sounds outrageous huh? Well with their rational, they are well within their rights to do that...good thing to Revdex.com exists to be watchful for this obvious unethical practice. We all agree that the ethical line would be well crossed with a $10,a year fee, and my contention is that the line would have been crossed well before that and well before they jacked my rate up 116% overnight....that's right! 116%!!! Well beyond any ethical morality they could give a defense for. I have asked numerous times for an explanation about how this is ethical and they have still refused to answerAnother fact that remains undisputed
In fact, the contract I have from says nothing about an annual renewal increase after the first 12-month renewal termIt does say that a month-to-month member can only be subject to a 3% increase a year. 3% is the only mention of any increase limit what so everSo how can they justify this obvious discriminatory practice of increasing the rate 116% for lifetime member? They cant'...they've had ample opportunity to do so and have ignored that question entirely, just like they've ignored the rest. Another undisputed accusation
After days of back and forth, they have addressed none of my claims that clearly point to a company that has LIED, MISLED ITS CUSTOMERS, and implemented blatant DISCRIMINATORY PRACTICESThese facts remain undisputed. This is the precise behavior that the Revdex.com is out to rectify. I've asked how this is ethical...they can't and won't respond. I've asked how this is fair...they can't and won't respond. I've asked how this is not discriminatory...they can't and won't respond.
We have had equal opportunity to make our cases. I think I have fully taken advantage of that opportunity and Hour Fitness has ignored the process. The time has come for the Revdex.com to review this case. Here are the questions you will have to ask yourself about the UNDISPUTED FACTS: Is it OK that Hour Fitness lied about the terms of the membership? Is it ethical for Hour Fitness to raise rates 116% overnight? Are Hour members all treated equally or are there discriminatory practices going on?
I feel like I am back to where I started...with the same unanswered questions I began with in February. How many chances do they have to explain themselves? I've said the same things in my claim and two responses now....they have said nothing in two responsesThis cannot go on forever...make a ruling
What to do about the liesWhat to do about the ethics violationsWhat to do about the discrimination
The answer is simple. Award *** *** the $that was unethically charged for the massive increase for his and his wife's accounts and mandate that Hour Fitness honor the promised rate of $per year for the "lifetime" of the memberships. Companies like this need to be taught about business ethics, fairness, and discriminatory practices and if this decision is not reached then you can go ahead start re-recording your 'on-hold' message, because it will all be for nothing if you let them get away with this
Decision time! I anxiously await your ruling.Regards,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voice mail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***,
We have received a copy of your comments that were filed with the
RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
We wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by the local Club Manager. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health
and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Even though my wife and I have been helped to cancel both our membership at hours recently, I didn't get any help regarding requested refundLast year, I went to the gym to talk to the manager several times to require cancellation and he refused to help cancel our membership after I explained all the situationRight now, my wife and I have paid at least months without using the gym which is a big loss for us, which actually could have been avoided if the manager helped me to cancel at my first requestIn this case I still feel being lied with only membership cancellation but no refundTo reach a satisfying result, I request refund of months' membership fee for both me and my wife.]Regards,*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI WOULD LIKE IN WRITING OR AN EMAIL FROM HOUR FITNESS, PAPERWORK STATING THAT I (*** ***) AND MY WIFE (*** ***) HAVE NOW FULL ACCESS TO ALL SUPER-SPORT (not including Ultra) FITNESS CLUBS AND THAT OUR DUES DID NOT INCREASE, AS PER verbal AGREEMENTI WAS TOLD I WOULD GET A WRITTEN STATEMENT TO THIS AFFECT, BUT HAS YET TO RECIEVE SUCH PAPERWORK
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear
*** ***,As previously stated, pursuant to
your membership agreement(s) with Hour Fitness, both you and your
husband's memberships are eligible for an annual dues increase after
the initial prepaid term. We are unable to comply with your
request to reduce your husband's annual duesHowever, we do believe
that even with the increase, he is still getting a great value at
a highly competitive rate.We thank both you and your husband
for being members and wish you continued success with your future fitness
goals.Yours in Fitness, Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Mr***,
We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction
possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been addressed by our
office. Should you have any
further questions or concerns, please let us know.
We wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Since I sent the last response, NO ONE from hr fitness has contacted me as they indicate. As I mentioned, before, once the dispute with the credit card charge on -6-17-16(posted 6-20-16) is resolved and I receive the promised $refund from the first charges and the check clears the bank, then it will be resolvedMy credit card company has indicated that hour fitness, calrsbad CA in fact did summit the 3rd charge on 6-20-and they need days to resolve the issueUntil this happens, I cannot close out my complaintRegards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
For the time being I will keep the complaint 'active' since *** *** from called me saying he will issue $credit towards my renewal
I'd attached a screenshot of what's in the system today 04/30/
They increased annual renwal fee from $to $(they never sent a letter out but *** did mention that the rate will go up not sure why..)
Promised $was never applied toward $balance
The equipment was never fixed, just more machines are broken nowI'm not going to close the case untill I see posted credit and everything is fixed
Regards,
*** ***