RSM Entertaintment

Thank you, but just so I'm clear-cut being offered extended services through July? Also I was never given anything to read, just told I would pay as desired monthly and there would be no automatic deductionsFurthermore, I never was told I would have to pay just to cancel (but I was never told I had to cancel) and that is also ridiculousI do not wish to receive extended tanning contractsI don't trust the company, and decline their offer. Thanks so much for your time looking in to this

I have received the complaint from Mr***regarding his membership, purchase with Sun Tan CityAs of July 13th, Mr***’s membership with Sun Tan City was terminated and transferred to Zoom TanWe no longer have any Sun Tan City locations in the New York areaAny questions or concerns
regarding Mr***’s membership should be directed towards Zoom TanThey can be reached at 877-Zoom TanLoyal customers are the key to any company’s successWe have forwarded Mr***’s concerns to the proper management team to ensure they are addressedSincerely, *** *** Director of Client Services

Thank you for getting back to me I understand that Sun Tan City transferred my membership to *** *** but I did not agree to this, I do not want to be a member of *** *** The staff, equipment and products are not the same that Sun Tan City offered *** *** refuses to refund my payment because it was made to Sun Tan CityI have contacted *** *** on numerous occasions and they refuse I paid Sun Tan City for a full year and was only able to use it for three months before I entered the salon (which still had the Sun Tan City sign outside) on 07/13/only to be advised it was now owned and operated by *** *** I have tried *** *** I do not like it and I do not want to be forced into using something that is not the same and that I do not likeAll I am asking for is a refund of the unused portion of the membership that I paid to Sun Tan City Can you please help me? Thanks again - I hope there is something that can be done to resolve this - please let me know. ***

I have received the complaint from Ms*** regarding his membership, purchase with Sun Tan CityAs of June 8th, Ms***’s membership with Sun Tan City was terminatedOn the 8th of June, we also submitted a refund request for Ms*** and her husband for the following amounts of $
and $They were both approved and processed on the 13th of June. Loyal customers are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately noted Ms***’ concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, *** *** Director of Client Services

I have received the complaint from Ms*** regarding her experience with Sun Tan City
We appreciate the time Ms*** has taken to express her concerns with us as we welcome feedback both positive or negative as this helps us to identify areas in which we excel and areas of improvement
Ms*** concerns have been forwarded to the proper management team for review and as a courtesy a $Glow Card has been issued to Ms***A Glow Card spends the same as cash at any Sun Tan City location and can be used at her convenience for anything in the salonThis will be emailed to Ms***
Loyal customers are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately notes Ms***’ concerns and have forwarded them to the proper management team to ensure they are addressed

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

November 2nd, 2015I have received the complaint from Ms*** regarding his membership, purchase with Sun Tan City.As of October 22nd, Ms***’s membership with Sun Tan City was terminatedWe have issued Ms*** a refund, back to the credit card on fileThat was processed as of October 26th, 2015.Loyal customers are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately noted Ms*** concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, *** ***Director of Client Services

We have reviewed the response from Ms*** regarding her account with Sun Tan City
Our records indicate Ms***'s Glow Card was issued to the email address of *** on June 10th, and processed successfullyIn addition, Ms*** did not see a membership payment process from her account for the month of May due to the payment being rejected by the financial institutionThis balance was removed later in the month of May per the salon requestMs***'s payments continued as on June 1st,
We hope this information is helpful to Ms*** and if there is anything else we can assist Ms*** with, please let us know

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have repeated myself many times I have made it very clear prior to and in this complaint that I did not agree to the terms of a membership, and I was informed that my electronic signature was an agreement to terms previously explained, which clearly DID NOT include the terms of a membership
If the person managing this complaint on behalf of Sun Tan City does not have the authority to grant a full refund, then I respectfully request that the matter be turned over to a person with the proper authority to do so
I have contacted my attorney who provided the following information: In this case, Sun Tan City staff made a statement that was knowingly or without regard to the truth in order to induce the client to enter into a contract, and as a result of this contract, the client suffered a financial loss By law, this is fraudulent misrepresentation in which the client is entitled to full reimbursement for loss
I would like to resolve this matter prior to the close of this complaint If this does not come to pass, I will turn the matter over to my attorney for legal resolution
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Notwithstanding the "agreement" I was specifically told that we could pro rate the month of May onlyThe express reason for reactivating the membership for May was to tan twice before high school graduationWe requested a price on two single visits and were told by the person at the counter we could do it this way, and it would be cheaperWe never had any intent to use the membership in June If you review the account you will see that *** did not use it after Graduation in MayTHIS ARRANGEMENT WAS YOUR COUNTER PERSON's IDEA!! I guess we now know why.We will certainly take the refund for July, but are still demanding a like refund for June
Regards,
*** ***

I have received the complaint from Ms*** regarding his membership, purchase with Sun Tan CityAs of July 18th, Ms***’s membership with Sun Tan City was terminatedA refund request was placed for the month of July in the amount of $The district manager stated that she would not approve a refund for the month of June, due to still being in her agreementIt shows that the district manager tried to reach out to the clients father, but has not heard anything backLoyal customers are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately noted Ms*** concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, *** *** Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told I would be getting an email within days for the GLOW card and I said that would be fine ONLY because they said that was my only choiceHowever, I have yet to receive the emailwith GLOW card and once I read the complaints and resolutions, I realized they could have and should have credited my credit card The question also lingers...if they were performing per contract, why didnt I get charged for May? Instead, they charged for the prorated month of March, full month of April, nothing in May but then charged again in June? rovidedetails of why you are not satisf
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have sent *** an email with all the documents proving what I've been statingFor some none of them will upload on here, but she has put in a request for a refund for May 20**My minor daughter only went to tan for less than weeks and she explained that her place of employment Vanity, was closing all of their stores April 30th 20** and all she could pay for the weeks is the $36.29, you charged her in May another $and again in June 20**, the last time she tanned was April 28thThey would not give her a copy of what she was signing, said they would give it to her next time she came in Still never got itLook, my daughter is a minor and if she had known this was going to take place , she would've never started coming there, we aren't wealthy people we work 2-jobs each just to liveHopefully this business will do the right thing before they end up with a class action lawsuit against them if they haven't alreadyJust refund my daughter for May 20**, that's all I ask
Regards,
*** ***

Hello,After reviewing the response from *** *** our records indicate the refund in the amount of $was completed and processed on February 14th, back to debit/credit card ending in If Mr*** has not received these funds, we would require documentation from his financial institution stating these funds have not been released to himAt that point Sun Tan City would be happy to research this issue further

We have reviewed Miss ***'s accountPer the franchise owner, the clients account has been closed and asked for the client to seek a new tanning provider

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have reviewed Ms*** complaintWe stopped offering this promotion a few months agoInstead of the $add on's, we now each level with spray tan included in the membershipWe deeply apologize for any inconvenience this has causedWe would be happy to switch the client to the new
membership offer

I have received the complaint from Ms*** regarding his membership, purchase with Sun Tan CityOn March 7th, the District Manager of the *** *** location reached out to Ms***Ms*** was satisfied with the courtesy sessions that were placed on the accountLoyal customers
are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately noted Ms***’s concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, *** *** Director of Client Services

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have received the complaint from Mr*** regarding his membership, purchase with Sun Tan City As of June 10th, Ms***’s membership with Sun Tan City was terminatedA refund request was also approved and processed on the 10th of June as well to the credit card on file in the
amount of $ Loyal customers are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately noted Ms*** concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, *** *** Director of Client Services