RSM Entertaintment

I have received the complaint from Mr*** regarding his membership, purchase with Sun Tan CityAs of July 13th, Mr***’s membership with Sun Tan City was terminated and transferred to Zoom TanMr*** needs to contact Zoom Tan, since we no longer have any Sun Tan City’s in New YorkLoyal customers are the key to any company’s success so it is my hope that Mr*** will continue to utilize our servicesI have appropriately noted Mr***’s concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, *** *** Director of Client Services

Sun Tan City has reviewed the response from Ms*** and has agreed to refund Ms*** the unused month of June that was not required with her membership agreementThis refund amount totals $and will be issued back to the debit or credit card that Ms*** provided Sun Tan City with at the time of the membership purchaseIt is our hope that this resolves Ms***'s concerns and we hope she chooses to consider Sun Tan City as her tanning provider in the future

We have reviewed Ms*** account in regards to her complaintAll of our clients are billed on the first of each month, per the signed agreement on fileMs*** did not freeze her account until after the first in which her payment has already processedOur freeze option, we charge $per
month to keep that membership pricing lockedOur records show on May 30, we mailed her a check for her refund for the amount of which was the difference after we took the freeze payment off. Loyal customers are key to any company’s successWe hope this resolved Ms*** issue and that she still continues to utilize our servicesTell us why here

We have reviewed Ms***’s account in regards to her complaintOur records show that she did not have a monthly membership for there to be payments deductsClient did indeed purchase a yearly membership upfront, which does not require monthly paymentsThis membership is paid in full at the
time of purchaseIf client is receiving charges, we would need to see those statements in order for us to pull records to see where the charge is coming fromIt is my hope that this has helped resolve Ms***’s issueLoyal customers are key to any successful business and we hope that she still continues to utilize our services

We have reviewed Miss *** complaint, and we deeply apologize for what has happenedWe have forward her complaint over to the proper management to give her a call in regards to this issueIt is our hope that this helps resolve the client's issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have received the complaint from Ms*** regarding his membership, purchase with Sun Tan City.On October 23rd, Ms*** purchased a month agreement that allowed them once a day tanning services at our Henderson location for $per month plus taxPer the membership
agreement that was signed in the salon by Ms***, all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused servicesAs of December 1st, Ms***’s membership with Sun Tan City was terminatedWe have issued Ms*** a refund, back to the card that is on file.Loyal customers are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately noted Ms*** concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, *** ***Director of Client Services

I have received the complaint from Ms***’s regarding her conversion visits with Sun Tan CityOn September 15th, the District Manager of our Middletown location contacted Ms*** regarding her visitsThe District Manager removed of the client’s fastest visits, and changed
them to 45 sunless visitsThe client was then satisfied with the resolution.Loyal customers are the key to any company’s success so it is my hope that Ms***’s will continue to utilize our servicesI have appropriately noted Ms***’s concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, *** ***Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have received the complaint from Ms***’s regardingher membership, purchase with Sun Tan City.In May 6th, Ms***’s purchased a yearlymembership that allowed them once a day tanning services at our Durham HopeValley location for $plus taxAs of August 20th, Ms
***’smembership with Sun Tan City was refundedWe have issued Ms***’s refundto be processed back to her credit card. Loyal customers are the key to any company’s success so itis my hope that Ms***’s will continue to utilize our servicesI haveappropriately noted Ms***’s concerns and have forwarded them to theproper management team to ensure they are addressed. Sincerely, *** ***Director of Client Services

We have read and reviewed the issue submitted by Ms*** regarding her membership with Sun Tan City.On April 19th, Ms*** purchased a month membership agreement with Sun Tan CityThis membership allowed Ms*** tanning access to anything at our salons for $plus
tax. Due to Ms***'s situation, Sun Tan City has made the decision to cancel Ms***'s membership with Sun Tan City to avoid any additional payments from processing for the membership. It is our hope this resolves Ms***'s issues and she considers utilizing Sun Tan City as her tanning provider in the future

September 14th, I have received the complaint from Mr*** regarding his membership, purchase with Sun Tan CityAs of September 14th, Mr***’s balance with Sun Tan City was removedLoyal customers are the key to any company’s success so it is my hope that Mr*** will continue to utilize our servicesI have appropriately noted Mr*** concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, *** *** Director of Client Services

We have received and reviewed the complaint made by *** *** regarding her membership purchase with Sun Tan City.When *** *** purchased her membership with Sun Tan City, our records indicate she signed her membership agreement stating she understood the terms and conditions of the
agreement which stated that *** ***' membership was a minimum of a month agreement and that all membership with Sun Tan City are open-endedThe agreement also states that *** *** would have to cancel the membership after the required payments to avoid any additional paymentsWe are not showing where this was done.As of June 14th, *** *** membership with Sun Tan City was cancelled to avoid any additional payments and a refund request was submitted in the amount of $for the two unused months of service since *** *** utilized services with usIt is our hope that this resolves *** *** issues and she considers utilizing services with us again in the future

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** ** ***

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
While I'm glad to get my money back, I will be canceling my membership at the end of this month regardlessI still have not got a phone call from the manager herself which I find to be unacceptablethe way this was handled was absolutely ridiculous right from the beginningBuyer be ware, do not expect to have a quick resolution when an employee messes up your account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is just a scam by Sun Tan City as they have numerous complaints for doing the same thing to many other people. If my claim was not legitimate, then there wouldn't be all these other complaints. I will never use them again as they cannot be trusted as indicated by my complaint and many others with the same/similar complaints. They have records showing that I did not use the salon and I was told that it was cancelled. This is not about customer service or reputation, it is about $$$$ only, which is obvious even to the casual observer. Check out many other complaints from them doing this to others. I'm very disappointed and dissatisfied.Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

spray tansSince Ms*** did not like the results, we would be more than happy to switch the sprays over to UV sessions if she would likeDue to the fact that the sprays came as extra for the bundle, we would be unable to refund for the sessionsIt is our hope that this helps solve Ms*** issue*** ** *** ***

I have received the complaint from Mr*** regarding his membership, purchase with Sun Tan CityOn August 18th, Mr*** purchased a month to month open-ended agreement that allowed them once a day tanning services at our Hope Valley location for $per month plus taxPer the
membership agreement that was signed in the salon by Mr***, all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused servicesAs of August 25th, Mr***’s membership with Sun Tan City was terminatedAs of August 30th, a check was mailed in the amount of $per Mr***’s requestLoyal customers are the key to any company’s success so it is my hope that Mr*** will continue to utilize our servicesI have appropriately noted Mr*** concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, *** *** Director of Client Services

We have read and reviewed the complaint made my Mr*** regarding his and his wife's membership purchases with Sun Tan City.While the consolidation of salons was not intended to cause any inconvenience to our clients, we understand that traveling to a different salon may be out of the way for
someTherefore, Sun Tan City has decided to refund Mrand Mrs***'s memberships and a refund request was submitted for both today, May 11th, These refunds will go back to the client in form of a check to the address provided in this complaintIt is our hope this resolves any issues and Mrand Mrs*** consider using our services again in the future