RSM Entertaintment

I have received the complaint from Ms*** regarding his membership, purchase with Sun Tan City.On March 2nd, Ms*** purchased a month to month open-ended agreement that allowed them once a day tanning services at our Greece location for $per month plus taxPer the membership
agreement that was signed in the salon by Ms***, all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused servicesAs of April 1st, Ms***’s membership with Sun Tan City was terminatedPer the district manager of that location, we have submitted a refund request in the amount of $43.99. Loyal customers are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately noted Ms*** concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, *** *** Director of Client Services

We have reviewed Miss *** account, and attempted to reach out to herClient did not answer but I did leave a voicemailWe have submitted the refund, however refunds go through a 7-day refund process and the location she tans at is a franchise locationIt is our hope that this helps solve
this clients issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I reject this because I did not sign up for this membership in the salon as stated. The membership I signed up for in the salon was a one month membership and my membership commitments for that contract were fulfilled. I then had to switch beds because their "top of the line" package I signed up for did not work for me, they blamed it on me stating I had poor circulation. When I called to inquiry about what I could do they told me to switch memberships and instructed me how to do so online, they did not tell me I would be signing up for a year contract instead of a month. The following month when I realized I was being charged I immediately called to express my concern, and they said there was nothing they could do about it. I have not returned to the salon in over a year, nor will I ever return because of their horrible customer service.
Regards,
Kelly ***

Hello,We have reviewed the complaint made by Mr*** regarding his account with Sun Tan CityAs a courtesy, Sun Tan City has agreed to refund Mr*** in the amount of $for the unused services on his accountIt is our hope that this resolves Mr***'s issues and he considers
utilizing our services again in the future

We have reviewed and reached out to *** *** to discuss his issuesAt this point, we believe this issue is taken care of and *** *** is pleased with the outcome

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Yes our address has changed, and we received the CheckSorry for the mix up My wife had checked with the Post Office and the Check was received and has been deposited Thank You

We have reviewed the complaint made my Ms*** regarding her membership purchases with Sun Tan CityUpon reviewing both accounts it appears as though a refund request has been submitted for Ms*** in the amount of $for the charges accrued on her Sun Tan City accountIn addition, her
membership with Sun Tan City was terminated to avoid any further paymentsAll refunds do go through a standard process of review that can take 7-business daysRegarding her sons account, a Glow Card was submitted on this account for October's payment in the amount of $As noted in the membership agreement Ms*** signed, it states that automatic payments for the membership will continue until the membership is cancelled and there are no refunds for unused servicesAs a courtesy the Glow Card was submitted which will come back in form of a gift card that spends just like cash at any Sun Tan City locationIt is our hope that this resolves Ms***'s issues and we hope she desires to continue services with us again in the future

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not drop the chargeback in exchange for "submission of a refund request" which offers no guaranty of the response to the submission. Rather, Mr*** (or the appropriate member of the management team) must guarantee in writing on behalf of the company that a full refund of $will be issued within three business of receipt of proof of the dropped chargeback. Alternatively, the company could easily credit my credit card the remainder of the refund due to me and be done with this matter promptly
Regards,*** ***

We have reviewed *** *** account in regards to her complaint Our records show on June 7, 2017, we refunded *** *** for the amount of We have ensured that Ms* *** membership is terminated out to ensure there is no further billingWe hope that this resolved her issue and
that she still continues to utilize our servicesTell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not yet received a refund. As I stated in the original complaint, My bank shut down my card and sent me a new one. They also informed me that this business has been blocked from making transactions on my account as a merchant. The refund will need to be mailed. What is unfortunate is that the business knows that their refund never hit my account and they have had time to send a refund check, but they have not yet done that. Revdex.com- Please continue to be involved in this matter until it is resolved and my money has been fully refunded to me. Thank you!!!
Regards,
*** ***

I have received the complaint from Ms*** regarding her membership purchase with Sun Tan City
On May 14th, Ms*** purchased a month to month open-ended membership agreement with Sun Tan City that allowed her once per day tanning at our Winchester locationAs noted in Ms
*** membership agreement that was signed on the day of purchase all Sun Tan City memberships require at least one full automatic payment prior to cancelling and they are open-ended, therefore payments will continue until the membership is cancelled or frozenThe agreement also states that Sun tan City does not refund for unused services
As of June 5th, Ms*** spoke with a representative at the Customer Service Department for Sun Tan City and a Glow Card totaling $was issued to Ms*** for her June’s membership paymentMs*** was satisfied with this resolution
Loyal customers are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately notes Ms*** concerns and have forwarded them to the proper management team to ensure they are addressed

We have received the reply from Mr***s regarding his membership with Sun Tan City
Upon further review of Mr***s account a refund for both his and his wife's account has been issued for May's membership payment amountThis refund will be sent in form of a check to the address provided on Mr***s account
If there is anything further we can assist Mr***s with, we would be happy to do so

We have reviewed Ms*** account, and without a cancellation confirmation a refund would automatically be deniedWe can offer a Glow Card, or if client can provide us with their cancellation records we would be more than happy to submit a refundIt is our hope that this helps resolve the
clients issue

We have reviewed Ms***'s complaint and have reviewed her accountWe approved and mailed out a refund check to the client on September 12thWe hope this resolved Ms***'s issue, as our customers are our very important to us

I have received the complaint from Ms*** regarding his membership, purchase with Sun Tan City.On February 22nd, Ms*** purchased a month to month open-ended agreement that allowed them once a day tanning services at our *** *** location for $per month plus taxPer
the membership agreement that was signed in the salon by Ms***, all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.As of March 22nd, Ms***’s froze her membership with Sun Tan CityWhen unfreezing an account, depending on the day, a prorate amount for the remainder of the month is collectedOnce this payment has been collected, the membership returns active and all of the $payments you have paid in are returned as in-store credit on your Sun Tan City accountThis credit will never expire out, you may redeem this at any time and you can also redeem this for absolutely anythingSuch as if you would like to purchase a product, use this for an upgrade or even use this towards the next month's payment. Loyal customers are the key to any company’s success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately noted Ms*** concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, *** ***Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I was not notified of this refund processing until I received this response todayI hate I had to go these lengths to get this accomplished, however I appreciate the business refunding the monies Thank you

I have received the complaint from Ms*** regarding her membership with Sun Tan City
On April 28th, Ms*** purchased a month to month open-ended membership agreement that allowed her once per day tanning in our Fastest level bed for $per monthAs noted in Ms***'s
membership agreement, the amount paid on the date of purchase is a prorated amount and the first full automatic payment will process on the first of the following monthThe agreement also states there are no refunds for unused services and the client must cancel to avoid payment after the required payments have been completed
As of June 8tj, Ms***'s membership with Sun Tan City was cancelled by the Customer Service Department and a refund in the amount of $was submitted for Ms***
As of June 15th, Ms***'s refund was approvedLoyal customers are the key to any company's success so it is my hope that Ms*** will continue to utilize our servicesI have appropriately noted Ms***'s concerns and have forwarded them to the proper management team to ensure they are addressed

We have reviewed *** *** complaintWe apologize for any inconvenience this has causedI have gone over *** *** account, and we refunded the client for the month of June on July 20thIt is our hope that the client is satisfied with this solutionTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to c*** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***