Rugport Rugs

July 2, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is diligently...

working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

2/8/2016
 
Dear [redacted]:
 
Thank you for notifying
us that [redacted] continues to have concerns regarding the information
reported to the nationwide consumer reporting agencies.  While we regret the concerns received in this
complaint, we sincerely appreciate the...

opportunity to resolve them.  Please know that our Credit Department has
conducted an additional review of [redacted]’s account as well as the
information reported by both [redacted] and [redacted].  Information regarding the outcome of the
review will be included in our formal response letter, which will be sent to
[redacted]’s attention shortly.  As
always, direct contact information will be included in our response, should any
additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

8/14/2015
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

9/11/2015
 
Dear [redacted]
*
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working toward...

a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

August 3, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Maria, a member of our Borrower Experience Advocate Team, who is diligently...

working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team American Education Services

July 15, 2016Dear [redacted]:As indicated in the Revdex.com complaint, [redacted]’s maiden last name is [redacted].  However, I apologize for the oversight in using her previous last name rather than her current last name.  If possible, please replace with the following:“July 15, 2016 Dear [redacted]: While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise. Best Regards, Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services”Should you need any additional information, please let me know.Thank you,Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

March 6, 2017 Dear [redacted] While we regret the concerns included in [redacted]s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal...

response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst Team American Education Services

Dear [redacted]: While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Georga, a Borrower Experience Advocate, who is diligently working toward a resolution. We take all concerns...

included in the complaint very seriously. Please be advised that Georga will be providing a formal letter shortly, along with direct contact information to our office, should any additional concerns arise. Best Regards, Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services"

I would like to drop this complaint or case at this time.  I have finally been in contact with the appropriate upper management and through better communication, I have been able to better get to the root of the problem.  At this time, AES cannot help me any further, therefore a solution...

to this complaint/communication has been received.Thank you for your help.[redacted]

June 16, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry was assigned to Roxanne, a member of our Borrower Experience Advocate Team, who has been...

diligently working toward a resolution.  Please be advised that formal response was sent to [redacted]’s attention on June 14, 2016, which addressed the concerns identified in this complaint, and also includes direct contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

September 8, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Georga, a member of our Borrower Experience Advocate Team, who is...

diligently working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Please know that we extend our deepest condolences for the loss that [redacted] has experienced, and look forward to assisting [redacted] in resolving her concerns.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team American Education Services

October 21, 2016 Dear [redacted]: While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to assist in resolving his concerns. Rest assured that the information contained in [redacted]’s last communication to the Revdex.com has been reviewed by Matt, the Borrower Experience Advocate working [redacted]’s complaint. Please be assured that a formal response to [redacted]’s initial complaint was sent to him on October 7, 2016 and an additional response to his rejection was sent to him on October 20, 2016.  The formal responses contain contact information for our office, should [redacted] have any additional questions or concerns. Best Regards, Nathan H[redacted] Borrower Experience Advocate Lead American Education Services

1/25/2016
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working...

toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

3/10/2016
 
Dear [redacted]:
 
Thank you for
notifying us that [redacted] still has concerns regarding the information
appearing on his credit file.  We have
reached out to [redacted] directly to advise of the action that we took
(reaching out to the credit reporting agencies directly) and to advise of the information
that the credit bureaus had provided to our office.  As indicated in our last response to the
Revdex.com, AES has confirmed that the file information for [redacted]’s account has been accurately transmitted to [redacted] and
[redacted]. 
 
Furthermore, a formal
response was sent to [redacted]’s attention on Thursday, March 3, 2016.  We encourage [redacted] to review our formal
response in its entirety and should additional concerns arise, our contact
information will be provided on the top of the formal letter.  If you have any additional questions or
concerns, please let us know.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

11/12/2015
 
[redacted]
*
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working...

toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

February 16, 2017Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.Best Regards,Consumer Relationship Analyst TeamAmerican Education Services

July 20, 2017   Dear [redacted]:   While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them.  Please be advised that, since [redacted]’ account is currently serviced by [redacted], this complaint was forwarded to their...

Consumer Relationship Analyst Team for review.   A formal response will be sent to [redacted] shortly.  Additionally, the formal letter will also include direct contact information for the Consumer Relationship Analyst preparing the response, should any additional concerns arise.    Best Regards,     Consumer Relationship Analyst Team American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response AGAIN because: This is  a generic response on their behalf. I have received a letter from Roxanne or someone (unfortunately, I don't have details because paperwork is with my attorney now) sent me a generic letter with a telephone number I have called numerous times. That number also directed me to several other numbers, which I have maintained, that weren't able to assist & provide any data prior to the years in dispute.Can we PLEASE work out some fair & reasonable agreement since AES nor any of the numbers provided in the chain can help me?
Please lets get this resolved & finished.
Thanks you 
Regards,
[redacted]