Rugport Rugs

2/8/ Dear [redacted] : Thank you for notifying us that [redacted] continues to have concerns regarding the information reported to the nationwide consumer reporting agencies While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Please know that our Credit Department has conducted an additional review of [redacted] ’s account as well as the information reported by both [redacted] and [redacted] Information regarding the outcome of the review will be included in our formal response letter, which will be sent to [redacted] ’s attention shortly As always, direct contact information will be included in our response, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received mailing from them and it's a bad loan, so the best thing for me is to refinance it with a different company and that is what I'm going to do Regards, [redacted]

November 17, Dear [redacted] : While we regret the concerns included in [redacted] ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

March 29, Dear [redacted] : While we regret the concerns included in this complaint, we sincerely appreciate the opportunity to resolve themYou may be assured that this complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for review and responseA formal response will be sent shortly If you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I am not happy being everything the American Education tells you is nothing but lies and they are nothing but liers and thieves What I do not understand is that I have paid over 2,and the last statement I received from them is telling me I am paid up through January 12, Now explain to me why I am paid up years and they have all this money I paid to them and they refuse to apply to the loan they have told you so many different stories and lies you believe them before you believe me Regards, [redacted]

November 27, Dear [redacted] : While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

September 15, Dear [redacted] : While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them You may be assured that [redacted] ’s complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for review and responseA formal response will be sent to [redacted] ’s attention shortly We sincerely appreciate the opportunity to assist in resolving [redacted] ’s concernsIf you have any additional questions or concerns, please let us knowBest Regards, Consumer Relationship Analyst TeamAmerican Education Services

1/26/ Dear [redacted] : While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured that this inquiry has been assigned to Georga, a member of our Research Specialist Team, who will be reaching out to [redacted] directly We take all concerns regarding [redacted] ’s payoff payment and the contact she has had with our office very seriously Please be advised that Georga will also be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

2/18/ Dear [redacted] : We sincerely apologize that [redacted] has not received our response letter and we will be immediately mailing a copy of the response to her attention We trust that the information contained in the response will satisfactorily address [redacted] ’s concerns regarding the delinquency during and the impact it has had on her credit However, if you or [redacted] have any additional concerns, please let us know Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

3/16/ Dear [redacted] : While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

April 23, Dear Ms [redacted] : While we regret the concerns received in Ms***’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry was assigned to Matthew, a Borrower Experience Advocate, who has been diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that research is still being performed on Ms***’s account and once complete, we will mail a formal response with the outcome of our investigation to her attention As always, direct contact information will be provided in our response, should Ms [redacted] have any additional questions or concerns Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have yet to receive any communication from this officePERIOD!!! POINT BLANK!!! Someone is lying at AES through their teeth!!! Is there a reason why AES has failed to contact me through more conventional means other than postal mail such as, oh, I don't know, the PHONE or EMAIL or FAX????? I provided ALL of that in my ORIGINAL complaintDid someone just not read???? This clearly supports part of my original complaint that AES lacks the very essence of CUSTOMER SERVICE and they have failed to communicate appropriately with me for months on endAnd this only proves the very points I have made in my complaint - they have ignored me!!!! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

July 27, 2017Dear [redacted] :While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to assist in resolving her concernsPlease know that a formal response to [redacted] ’ initial complaint was sent on June 30, The formal response also contains contact information for the Pennsylvania Higher Education Assistance Agency, should [redacted] have any additional questions or concernsBest Regards, Consumer Relationship Analyst TeamAmerican Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did not receive any mails from them specifically in regards to my concern Regards, [redacted] ***

July 2, Dear [redacted] : While we regret the concerns received in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted] ’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

February 16, 2017Dear [redacted] :While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.Best Regards,Consumer Relationship Analyst TeamAmerican Education Services

July 15, 2016Dear [redacted] :As indicated in the Revdex.com complaint, [redacted] ’s maiden last name is [redacted] However, I apologize for the oversight in using her previous last name rather than her current last name If possible, please replace with the following:“July 15, Dear [redacted] : While we regret the concerns received in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve themRest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolutionWe take all concerns included in the complaint very seriouslyPlease be advised that additional research is being conducted at this time and a formal response will be sent to [redacted] ’s attention shortly, along with contact information to our office, should any additional concerns ariseBest Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services”Should you need any additional information, please let me know.Thank you,Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Jun 2, at 12:PMSubject: Fwd: COMPLAINT # [redacted] To: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .com>Date: Thu, Jun 2, at 12:PMSubject: COMPLAINT # [redacted] To: Revdex.com I am disputing the response submitted by the Pennsylvania Higher Education Assistance Agency because they have not addressed the current issue with my account I was required to pay $per month based on my income to participate in the Rehabilitation Program In an effort to ensure that my payments would be made in a timely fashion, I opted to pay my loan via electronic payments I submitted the form by faxI contacted the agency when I received a letter from the Department of the Treasury I was told that my authorization form for electronic payments had not been received, I had sent it several timesAfter being told by the help desk customer service representatives that the form had not been received, in desperation I called their legal departmentI was finally able to reach a supervisor that stated the form had been received; however, it did not indicate whether the account was my checking or savings account I am well aware of the history of my account, which was sent in response to my complaintThe response did not address anything about the fact that I've made a concerted effort to make the monthly payments electronically, but my efforts were not recognized Nor did it address the inconsistencies, of the responses that I received in regards to the payments I became disabled in due to a mental illness I have asked my doctor for permission to work part-time to maintain a sense of normalcy, and to meet my financial needs when my SSD is not enough I have been hospitalized and institutionalized because of psychological episodes It was established that my last episode was triggered by finances, as a result I was institutionalized Certainly I would not risk having my SSD used as an offset for a monthly loan payment of $ I do not shirk my responsibilities I've requested not to be deemed as totally and permanently disabledI make a conscious effort to maintain my mental health as well as finances My condition is monitored to ensure that I am not under undo stress I work in a menial, non-stressful position, and will take a leave of absence if it becomes overwhelming I would like for the agency to address the inconsistencies in their response concerning my request for electronic payments While I am aware of the difficulties I have had making payments, a regurgitation of the documents does not address the current circumstances.Regards, [redacted]

January 19, Dear [redacted] : While we regret the concerns included in [redacted] s’ complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] s shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services