Rugport Rugs

August 21, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Maria, a member of our Borrower Experience Advocate Team, who is...

diligently working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team American Education Services

[redacted]   Dear [redacted]   While we regret the concerns included in [redacted] complaint, we sincerely appreciate the opportunity to resolve them.  You may be assured that [redacted] complaint was forwarded to the Pennsylvania Higher Education Assistance Agency...

(PHEAA) for review and response. A formal response will be sent to [redacted] attention shortly.  We sincerely appreciate the opportunity to assist in resolving [redacted] concerns. If you have any additional questions or concerns, please let us know.   [redacted]
 
 
[redacted]

September 29, 2017   Dear [redacted] While we regret the concerns included in [redacted]s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this...

issue. A formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.   Best Regards,     Consumer Relationship Analyst Team American Education Services

November 30, 2017
Dear [redacted]:
While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

September 18, 2017   Dear [redacted]: While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue....

A formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.   Best Regards,     Consumer Relationship Analyst Team American Education Services

December 21, 2017
Dear Ms. [redacted]:
While we regret that Mr. [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concerns. Additional research is being performed at this time. We will send a formal response to Mr. [redacted] shortly. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

June 25, 2015Dear [redacted]:This letter is in response to an inquiry AES received from the Revdex.com (Revdex.com) regarding the status of your educational loan account, serviced by our office. We trust the following information will be of assistance.AES previously serviced the subsidized...

(SUBCNS) and unsubsidized (UNCNS) portions of your federally-guaranteed Consolidation Loan, disbursed on October 7, 2003, on behalf of the owner, [redacted]. As the former third-party service provider, AES was required to administer the loan in accordance with the terms of the signed promissory note and federal regulations, AES was required to perform billing, credit reporting, and other servicing related activities.We understand from your inquiry that you requested to be refunded the overpayment of $275,00 that was sent by your bill payer service and the daily interest, You also stated that you were provided misinformation when you contacted AES regarding the status of the overpayment refund.Based on our review, on April 13, 2015, AES received your online payment in the amount of $ 1,822,23, which satisfied the loan. A letter stating the loan was paid in full was mailed to you on May 5, 2015. Subsequently, on May 7, 2015, AES received a payment in the amount of $275,00 from your bill payer service. It is important to know that it is the borrower’s responsibility to notify their bill payer service to stop any automatic payments when the loan is paid in full. Please note, when the account reflects a zero balance and a payment is received, it is refunded within 60 days from the payment receipt date (July 7, 2015). As a result, AES mailed refund check number [redacted] in the amount of $275,00 to you on June 23, 2015. Therefore, a refund for the daily interest is not warranted.In addition, we regret that you were provided incorrect information during your telephone conversations with our loan counselors, You may be assured that all of our loan counselors are trained to use decorum and courtesy in every customer call they receive. Many customer Service calls are monitored to ensure that optimum service is provided. Loan counselors receive remediation in instances in which it has been determined that they did not meet our standards for excellence.If you have any additional questions, please contact our Customer Service Department at ###-###-####. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.Sincerely,Shelly B.Vice President, Loan Operations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I await notification of how they plan to resolve this. As you are fully aware the response is in fact a very “canned” template reply.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The last question I have is regarding the interest that we were charged on the higher loan amount. Please let me know if this will be credited as well.
Regards,
[redacted]

April 3, 2016
Dear Ms. [redacted]:
 
While we regret the
concerns received in Mr. [redacted]’s complaint, we sincerely appreciate the
opportunity to resolve them.  Rest
assured this inquiry has been assigned to a Borrower Experience Advocate who is
diligently working...

toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Borrower
Experience Advocate Team member will be providing a formal letter shortly, along
with direct contact information to our office, should any additional concerns
arise.
 
Best Regards,
 
Jessica N[redacted]
Borrower Experience
Advocate Team Lead
American Education
Services

October 12, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards,  Consumer Relationship Analyst TeamAmerican Education Services

May 4, 2016   Dear Ms. [redacted]:   We sincerely regret the delay in providing a formal response to Mr. Hawes and appreciate the opportunity to assist in resolving his concerns.  You may be assured that a formal response, which addresses the concerns identified in all complaints, was placed in the mail on Monday, May 2, 2016.  As indicated in our previous communication to the Revdex.com, we also emailed a copy of our formal response to the email address on file for Mr. Hawes.  As always, direct contact information to our office is contained within our response, should Mr. Hawes have any additional concerns.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

July 30, 2015Dear [redacted]:This letter is in response to your inquiry (ID# [redacted]) regarding the status of [redacted]’s educational loan account serviced by our office. We trust that the following information will be of assistance.A comprehensive review of the account has been...

completed. Due to privacy issues, the client has requested for the response to be sent directly to [redacted]’s attention. Therefore, the letter response addressing [redacted]’s concerns has not been enclosed with this letter. If you wish to have the response letter uploaded to the Revdex.com (Revdex.com) website, please provide AES with an authorization form signed by [redacted]. This form has been enclosed for convenience purposes. You may be assured our response addressing the concerns has been sent to [redacted]’s attention under separate cover.We trust this information is sufficient for your needs. If you have any questions or concerns, please contact our Customer Service Department at ###-###-####. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.Sincerely,Shelly B. Vice President, Loan Operations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 30, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Maira, a member of our Borrower Experience Advocate Team, who is...

diligently working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team American Education Services

2/29/2016
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured this inquiry
has been assigned to a member of our Research Specialist Team who is diligently
working...

toward a resolution.  We take all
concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

January 27, 2017Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal...

response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.Best Regards,Consumer Relationship Analyst TeamAmerican Education Services

July 27, 2017Dear [redacted]:While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to assist in resolving her concerns. Please know that a formal response to [redacted]’ initial complaint was sent on June 30, 2017.  The formal response also contains contact information for the Pennsylvania Higher Education Assistance Agency, should [redacted] have any additional questions or concerns. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

Complaint: [redacted]
I am rejecting this response because: ----- Forwarded message ----------From: Revdex.com of Metro Washington DC <[redacted]>Date: Fri, May 20, 2016 at 8:23 AMSubject: Fwd: closed case #[redacted]To: [redacted]---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Thu, May 19, 2016 at 9:43 PMSubject: closed case #[redacted]To: [redacted]Hi,My case was closed on Monday 5/16. It took me some time to gather the required data to disprove what the company AES wrote in their response. But, I know have written proof that disproves their claim that they contacted me at the proper address about a due bill.To reiterate the issue, my loan was sold from [redacted] to AES. -I updated my address with [redacted] to Baltimore MD prior to my loan coming out of deferment.-When [redacted] transferred the loan to AES they not only didnt give my updated address in MD, they also transferred my previous address in NY incorrectly. -I received no information about a due bill and only found out that AES had been hurting my credit when I went to refinance my home mortgage and heard of the group AES.I have since been speaking with AES since December. I immediately made payments to get current with my account and have all evidence necessary to prove that AES and [redacted] are at fault in this matter. I need my credit adjusted because it is now impacting my quality of life.Please reopen the case so that I can prove, contrary to AES response, they did NOT send letters to me at the same address as my cosigner. They had a responsibility at  [redacted] to update my address when I called last spring to inform them of my move and at the VERY least they had the obligation to contact me at the same address in which I had mail forwarding at my cosigners place of residence. -Eric
Regards,
[redacted]

12/27/2015
 
Dear [redacted]:
 
We regret that [redacted]
found our last response unsatisfactory and we appreciate the opportunity to continue
to assist in resolving all of [redacted]’s concerns.  One of our Borrower Experience Advocates,
Maria, attempted to contact [redacted] directly by telephone to further discuss
any concerns [redacted] may have regarding the Total and Permanent Disability
process.  Unfortunately, we were
unsuccessful with the phone call attempt, but we will continue to reach out to
[redacted] in hopes of resolving all concerns. 
Furthermore, direct contact information was provided in the voicemail
that we left for [redacted] and it will also be provided on our formal response to
[redacted].  As always, if any assistance
is needed in the meantime, please let us know.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services