Rugport Rugs

December 21,
Dear Ms***:
While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve themPlease be advised that, since Ms***’s concerns were forwarded to *** Servicing and a member of their Consumer Relationship
Analyst Team is preparing a formal responseAdditionally, the formal letter will also include contact information for *** Servicing, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

March 1, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

10/5/2015Good afternoon [redacted],We recently received notification that the Revdex.com (Revdex.com) is closing [redacted]'s complaint because you have not received a response from American Education Services (AES).  When the initial inquiry was received on September 1, 2015, it was assigned to a Research Specialist Team member for a thorough review.  Our records reflect that the Research Specialist Team member was in direct contact with [redacted] on September 3, 2015 and requested that additional documentation be sent to our office to further pursue his request in being released as cosigner from the loans.  Upon receipt of the documentation on September 3, 2015, we forwarded the information and the Revdex.com complaint to the loan holder and requested a review for [redacted] to be released as cosigner.  Unfortunately, AES was not authorized to release [redacted] of his responsibilities as cosigner, and the Research Specialist Team member prepared a response which included the loan holder's determination.  On September 11, 2015, AES mailed our response to [redacted] and, on the same day at 2:58 PM, replied to the Revdex.com as follows:"9/11/2015Dear [redacted]:While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them. Rest assured that this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise.Best Regards,Jessica N[redacted]Research Specialist Team LeadAmerican Education Services"On September 22, 2015, AES received another complaint via the Revdex.com from [redacted].  The complaint was assigned to the Research Specialist Team member who had previously worked with [redacted] to resolve his concerns.  However, it was determined that the second inquiry was identical to the first complaint received on September 1, 2015.  We sincerely regret that a response was not provided to you regarding the second inquiry, but rest assured that [redacted] has been sent a formal letter which outlines the loan holder's determination in releasing him as cosigner of the loans.  To ensure that [redacted] received a response, AES has sent a second copy of the letter directly to his attention.  Best Regards,Jessica N[redacted]Research Specialist Team LeadAmerican Education Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they refund me the money they caused me to overdraft. 
Regards,
[redacted]

April 14, 2017Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal...

response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.Best Regards,Consumer Relationship Analyst TeamAmerican Education Services

3/28/2016
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured this inquiry
has been assigned to a member of our Research Specialist Team who is diligently
working...

toward a resolution.  We take all
concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

August 14, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is...

diligently working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team American Education Services

[redacted]Dear [redacted]While we regret that **. [redacted] rejected our last response, we sincerely appreciate the opportunity to assist in resolving her concerns. Please know that a formal response to [redacted] initial complaint was sent on May 24, 2017.  The formal response contains contact information for the Pennsylvania Higher Education Assistance Agency, should [redacted] have any additional questions or concerns.[redacted]
 
 
 
[redacted]

July 8, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is diligently...

working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

May 13, 2016   Dear Ms. [redacted]:   While we regret the concerns received in Mr. [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Please know that AES appreciates our military members and would like to thank Mr. [redacted] for his service to our...

country.  Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to Mr. [redacted]’s attention shortly.  We will also be sure to email a copy of the response to the email address on file for Mr. [redacted].  As always, direct contact information will be included in our formal response, should any additional concerns arise.    Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

2/18/2016
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured this inquiry
has been assigned to a member of our Research Specialist Team who is diligently
working...

toward a resolution.  We take all
concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

June 23, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently...

working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

8/21/2015
 
Dear Ms. [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working...

toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica Nieves
Research Specialist
Team Lead
American Education
Services

9/30/2015
 
Dear [redacted]
 
We would like to
thank you again for allowing us to address [redacted] concerns.  AES responded to
[redacted]
first inquiry on September 11, 2015; however, we understand that she may have
not received our response.  A copy of
this letter has been sent to [redacted] attention today and we
trust the information included is sufficient for her needs.  As always, direct contact information is
provided on our response, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jun 2, 2016 at 12:57 PMSubject: Fwd: COMPLAINT #[redacted]To: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Thu, Jun 2, 2016 at 12:52 PMSubject: COMPLAINT #[redacted]To: Revdex.com <[email protected]>I am disputing the response submitted by the Pennsylvania Higher Education Assistance Agency because they have not addressed the current issue with my account.  I was required to pay $5.00 per month based on my income to participate in the Rehabilitation Program.  In an effort to ensure that my payments would be made in a timely fashion, I opted to pay my loan via electronic payments.  I submitted the form by fax. I contacted the agency when I received a letter from the Department of the Treasury.  I was told that my authorization form for electronic payments had not been received, I had sent it several times. After being told by the help desk customer service representatives that the form had not been received, in desperation I called their legal department. I was finally able to reach a supervisor that stated the form had been received; however, it did not indicate whether the account was my checking or savings account.  I am well aware of the history of my account, which was sent in response to my complaint. The response did not address anything about the fact that I've made a concerted effort to make the monthly payments electronically, but my efforts were not recognized.  Nor did it address the inconsistencies, of the responses that I received in regards to the payments.  I became disabled in 2011 due to a mental illness.  I have asked my doctor for permission to work part-time to maintain a sense of normalcy, and to meet my financial needs when my SSD is not enough.  I have been hospitalized and institutionalized because of psychological episodes.  It was established that my last episode was triggered by finances, as a result I was institutionalized.  Certainly I would not risk having my SSD used as an offset for a monthly loan payment of $5.00.  I do not shirk my responsibilities.  I've requested not  to be deemed as totally and permanently disabled. I make a conscious effort to maintain my mental health as well as finances.  My condition is monitored to ensure that I am not under undo stress.  I  work in a menial, non-stressful position, and will take a leave of absence if it becomes overwhelming.  I would like for the agency to address the inconsistencies in their response concerning my request for electronic payments.  While I am aware of the difficulties I have had  making  payments, a regurgitation of the documents does not address the current circumstances.Regards,
[redacted]

11/12/2015
 
Dear [redacted]:
 
While we regret the
concerns received in these complaints, we sincerely appreciate the opportunity to
resolve them.  Rest assured that the
inquiries have been assigned to a member of our Research Specialist Team who is
diligently working toward a resolution. 
We take all concerns included in the complaints very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly that will address all of [redacted]'s concerns identified in both complaints, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

2/18/2016
 
Dear [redacted]:
 
We sincerely
apologize that [redacted] has not received our response letter and we will be
immediately mailing a copy of the response to her attention.  We trust that the information contained in
the response will satisfactorily address [redacted]’s concerns regarding the
delinquency during 2015 and the impact it has had on her credit.  However, if you or [redacted] have any
additional concerns, please let us know.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

May 4, 2017 Dear [redacted]: While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  You may be assured that [redacted]’s complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for...

review and response. A formal response will be sent to [redacted]’s attention shortly.  We sincerely appreciate the opportunity to assist in resolving [redacted]’s concerns. If you have any additional questions or concerns, please let us know. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

March 8, 2018
Dear [redacted]:
While we regret the concerns included in this complaint, we sincerely appreciate the opportunity to resolve them. You may be assured that the complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for review and response. A...

formal response will be sent attention shortly.
If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
American Education Services