Rugport Rugs

July 22, 2015Dear [redacted]:This letter is in response to an inquiry AES received from the Revdex.com (Revdex.com) regarding the status of your educational loan account. We trust that the following information will be of assistance.AES currently services and owns one (1) federally-guaranteed...

subsidized Stafford (STFFRD) Loan and three (3) federally-guaranteed unsubsidized Stafford (UNSTFD) Loans. As the servicing agent, AES is required to administer the loans in accordance with the terms of the signed Master Promissory Note (MPN) and federal regulations. AES is required to perform billing, credit reporting, and other servicing-related activities.We understand from your inquiry that you are requesting a period of Military Deferment based upon your active duty status and proof of your active duty orders that your provided to our office to support your request.AES received three (3) recently completed applications for a Military Service & Post Active Duty Student Deferment Request on May 20, 2015; June 22, 2015; and June 23, 2015; including documentation required to support your request for a Military Service Deferment. Unfortunately, AES was required to deny each of the deferment requests received because the military orders provided to support your request certifies that you were called to active duty for training. As required by regulations applicable to federal student loans (34 C.F.R. § 682.210(t)), in order to qualify for the Military Service Deferment, documentation must be provided to demonstrate that the active duty service is in connection with a war, military operation or national emergency (e.g. Operation Enduring Freedom, Global War on Terror, etc.). Please note that a letter confirming the reason for the denial was sent to your attention on May 27, 2015.Furthermore, you may be assured that AES approved your request for an interest rate reduction under the Servicemembers Civil Relief Act (SCRA) from December 1, 2008 through April 23, 2013 as well as from November 12, 2013 through September 30, 2015. While you are receiving relief under the SCRA, the interest rate on your loans will not exceed 6%. If the statutory rate on your loans is below 6%, the lower interest rate will be applied to your loans, in accordance with the SCRA. A letter detailing this information was sent to your attention on June, 2, 2015, a copy of which is enclosed.Although AES correctly denied your recent applications for Military Service Deferment, in effort to assist you, AES elevated your request for Military Service Deferment for review. After reviewing your request, AES was authorized to grant a period of Military Service Deferment to your loans from January 21, 2015 through March 28, 2016. A letter confirming the application of the Military Service Deferment applied to your account was sent to you under separate cover.At this time, your UNSTFD and STFFRD Loans are current. The next installment of $108.36 is due August 6, 2015.If you have any additional questions, please contact our Customer Service Department at [redacted]. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.Sincerely,Shelly B.Vice President, Loan Operations

10/9/2015
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Borrower Experience Advocate Team
who is...

diligently working toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Borrower
Experience Advocate will be providing a formal letter shortly, along with their
contact information, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

3/16/2016
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured this inquiry
has been assigned to a member of our Research Specialist Team who is diligently
working...

toward a resolution.  We take all
concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

October 13, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is...

diligently working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team American Education Services

March 2, 2018
Dear [redacted]:
While we regret that our last response was rejected, we sincerely appreciate the opportunity to continue to assist in resolving the concerns. Rest assured that the information contained in the last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. Please know that a formal response will be sent shortly. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

11/24/2015
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently...

working toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

June 25, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry was assigned to Maria, a member of our Borrower Experience Advocate Team, who has been diligently...

working toward a resolution.  Please be advised that formal response was sent to [redacted]’s attention on June 17, 2016, which addressed the concerns identified in this complaint, and also includes direct contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: Even though I am quite disappointed in the response letter I received from AES, as it only detailed history and NOT addressing the current state of the account. I'm going to just go ahead and close this. I have contacted the Attorney General to go further into the situation through them and hopefully bring AES into full accountability of their mistakes and fraud issues.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 22, 2017
Dear [redacted]:
While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concerns. Rest assured that a formal response was sent directly to [redacted] on November 13, 2017. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

November 17, 2017
Dear [redacted]:
While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal...

response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

November 23, 2016   Dear Ms. [redacted]:   While we regret the concerns received in Mr. [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to [redacted], a member of our Borrower Experience Advocate Team, who is...

diligently working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to Mr. [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Nathan H[redacted] Borrower Experience Advocate Lead American Education Services

April 18, 2016
 
Dear Ms. [redacted]:
 
We regret that Ms.
[redacted] found our last response unsatisfactory and we appreciate the
opportunity to continue to assist in resolving her concerns.  Please know that upon notification of Ms.
[redacted]’s last inquiry to the Revdex.com, the complaint was again
forwarded to Pennsylvania Higher Education Assistance Agency (PHEAA) for review
and response. We trust the formal letter
sent to Ms. [redacted]’s attention will address her concerns regarding wage
garnishment and her difficulty in establishing a manageable repayment plan.  As always, direct contact information to our
office will be provided if any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Borrower Experience
Advocate Team Lead
American Education
Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 15, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards,Consumer Relationship Analyst TeamAmerican Education Services

I became aware of this account still on my report in October 2016

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is inaccurate information. I have not received anything. Nothing in my email, spam folder, mail, pigeon post. The only thing I'm getting are collection calls and these people are of no help whatsoever. I would prefer not to escalate this, but months are going by and that's unacceptable. Respectfully, I cannot even wait days to get back to my clients and I'm a small under 5 person business. I'd go out of business very quickly. I have thousands of clients and reach millions of people. Here's a short list for your consideration:#1. I cannot login to AES, I fully understand how to login, reset passwords, code login forms#2. Why has my IBR not approved? I've sent everything short of a blood sample at this point. You have no idea how upsetting this is.  #3. Why does every process with AES take an extremely long time? We're going on years at this point. #4. I feel as though my rights are being violated and that maybe I should seek legal action, contact media and state legislatorsI received a notice of possible default, this is an urgent matter!I'm a reasonable person, I'd prefer not to escalate to higher authorities and the media. I'd like to think we can drop this case if we could just resolve these problems in a timely fashion. I'm ready to resolve this matter today. I expect a response from someone who is sure they are speaking with [redacted]My phone number is ###-###-####
Kind Regards,
[redacted]

September 8, 2017 Dear Ms. [redacted]:While we regret the concerns included in Ms. [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to Ms. [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards,  Consumer Relationship Analyst TeamAmerican Education Services

March 29, 2018
Dear [redacted]:
While we regret the concerns included in this complaint, we sincerely appreciate the opportunity to resolve them. You may be assured that this complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for review and response. A...

formal response will be sent shortly.
If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
[redacted]

February 1, 2018
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent shortly,...

along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
American Education Services