Rugport Rugs

October 13, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is...

diligently working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response until I see that they have, in fact, supplied me with ACTUAL accounting, crediting my tax returns and showing any and all charges, as it appears from they VERY little they sent last time they are trying to hide something. The IRS has informed me where I need to go should they (yet again) try to skirt proving how they applied my tax return (which they may have stolen.)
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 29, 2016 Dear [redacted]: While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry was assigned to Georga, a Borrower Experience Advocate, who has been diligently working toward a...

resolution.  We take all concerns included in the complaint very seriously.  Please be advised that research is still being performed on [redacted]’s account and once complete, we will mail a formal response to his attention.  As always, direct contact information will be provided in our response, should [redacted] have any additional questions or concerns. Best Regards, Jessica N[redacted]Borrower Experience Advocate Team LeadAmerican Education Services

June 6, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently...

working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

June 25, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry was assigned to Maria, a member of our Borrower Experience Advocate Team, who has been diligently...

working toward a resolution.  Please be advised that formal response was sent to [redacted]’s attention on June 17, 2016, which addressed the concerns identified in this complaint, and also includes direct contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: Even though I am quite disappointed in the response letter I received from AES, as it only detailed history and NOT addressing the current state of the account. I'm going to just go ahead and close this. I have contacted the Attorney General to go further into the situation through them and hopefully bring AES into full accountability of their mistakes and fraud issues.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 2, 2018
Dear [redacted]:
While we regret that our last response was rejected, we sincerely appreciate the opportunity to continue to assist in resolving the concerns. Rest assured that the information contained in the last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. Please know that a formal response will be sent shortly. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

11/24/2015
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently...

working toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

November 23, 2016   Dear Ms. [redacted]:   While we regret the concerns received in Mr. [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to [redacted], a member of our Borrower Experience Advocate Team, who is...

diligently working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to Mr. [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Nathan H[redacted] Borrower Experience Advocate Lead American Education Services

November 22, 2017
Dear [redacted]:
While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concerns. Rest assured that a formal response was sent directly to [redacted] on November 13, 2017. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

November 17, 2017
Dear [redacted]:
While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal...

response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

April 18, 2016
 
Dear Ms. [redacted]:
 
We regret that Ms.
[redacted] found our last response unsatisfactory and we appreciate the
opportunity to continue to assist in resolving her concerns.  Please know that upon notification of Ms.
[redacted]’s last inquiry to the Revdex.com, the complaint was again
forwarded to Pennsylvania Higher Education Assistance Agency (PHEAA) for review
and response. We trust the formal letter
sent to Ms. [redacted]’s attention will address her concerns regarding wage
garnishment and her difficulty in establishing a manageable repayment plan.  As always, direct contact information to our
office will be provided if any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Borrower Experience
Advocate Team Lead
American Education
Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is inaccurate information. I have not received anything. Nothing in my email, spam folder, mail, pigeon post. The only thing I'm getting are collection calls and these people are of no help whatsoever. I would prefer not to escalate this, but months are going by and that's unacceptable. Respectfully, I cannot even wait days to get back to my clients and I'm a small under 5 person business. I'd go out of business very quickly. I have thousands of clients and reach millions of people. Here's a short list for your consideration:#1. I cannot login to AES, I fully understand how to login, reset passwords, code login forms#2. Why has my IBR not approved? I've sent everything short of a blood sample at this point. You have no idea how upsetting this is.  #3. Why does every process with AES take an extremely long time? We're going on years at this point. #4. I feel as though my rights are being violated and that maybe I should seek legal action, contact media and state legislatorsI received a notice of possible default, this is an urgent matter!I'm a reasonable person, I'd prefer not to escalate to higher authorities and the media. I'd like to think we can drop this case if we could just resolve these problems in a timely fashion. I'm ready to resolve this matter today. I expect a response from someone who is sure they are speaking with [redacted]My phone number is ###-###-####
Kind Regards,
[redacted]

September 15, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards,Consumer Relationship Analyst TeamAmerican Education Services

September 8, 2017 Dear Ms. [redacted]:While we regret the concerns included in Ms. [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to Ms. [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards,  Consumer Relationship Analyst TeamAmerican Education Services

I became aware of this account still on my report in October 2016

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 29, 2018
Dear [redacted]:
While we regret the concerns included in this complaint, we sincerely appreciate the opportunity to resolve them. You may be assured that this complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for review and response. A...

formal response will be sent shortly.
If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
[redacted]

February 1, 2018
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent shortly,...

along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
American Education Services