Rugport Rugs

January 20, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:They have done nothing that I can see. They are hoping this goes away. Any person with an 8th grade math education can see they are committing fraud.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I'm not sure why PHEAA and AES addressed this complaint as they did not want to speak with me to set up a payment plan to resolve this debt.  Instead they bounce the consumer to their bullies [redacted] Corp who will lie to you and take money directly from your paycheck and then attempt to get you to make "Voluntary" payments in the name of a "loan rehabilitation program".  The [redacted] representatives are liars.  I hope the Revdex.com and attorney general investigate this companies practices. This company is in the business of garnishment to the point you no longer have a living wage.  $157.00 per pay out of my $15. 00/hr salary, you do the math.  As long as these people can go home to their nice cushy neighborhoods, they sleep fine at night.  Self-respect or not!!
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:You continue to send my letters to an old address even after I reported an address change. I want full removal of late fees interest collected and all negative information reporting to credit bureaus. I have been a Florida resident since 2015, thankfully I was able to obtain a few messages of these. I want this resolved immediately.
Regards,
[redacted]

November 22, 2017
Dear Ms. [redacted]:
While we regret the concerns included in Mr. [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal...

response will be sent to Mr. [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

July 14, 2016   Dear [redacted]:   While we regret the concerns received in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently...

working toward a resolution.  We take all concerns included in the complaint very seriously.  Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted]’s attention shortly, along with contact information to our office, should any additional concerns arise.   Best Regards,   Jessica N[redacted] Borrower Experience Advocate Team Lead American Education Services

November 3, 2017
Dear [redacted]:
While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
American Education Services

11/2/2015
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working...

toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 9, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards, Borrower Experience Advocate TeamAmerican Education Services

[redacted]
*
[redacted]While we regret the concerns included in [redacted] complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this...

issue. A formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards,  Consumer Relationship Analyst TeamAmerican Education Services

1/26/2016
 
Dear [redacted]:
 
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to Georga, a member of our Research Specialist Team,
who will be...

reaching out to [redacted] directly.  We take all concerns regarding [redacted]’s
payoff payment and the contact she has had with our office very seriously.  Please be advised that Georga will also be
providing a formal letter shortly, along with contact information to our
office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  and look forward to a resolution to this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 2, 2015Dear [redacted]:This letter is in response to an inquiry AES received from the Revdex.com (Revdex.com) regarding the status of your educational loan account. We trust that the following information will be of assistance.AES currently services both the subsidized (SUBCNS) and...

unsubsidized (UNCNS) portions of your Federal Consolidation Loan disbursed November 28, 2007, on behalf of the owner, [redacted]. ([redacted]). As the contracted third-party service provider, AES administers the loan in accordance with the terms of the promissory note and federal regulations. AES is required to perform billing, credit reporting, and other servicing-related activities.We understand from your inquiry that you initially intended to have your $3,719.17 payment, received May 4, 2015, allocated to pay down your UNCNS Loan portion to a zero balance. As previously advised during your July 1, 2015 telephone conversation with Research Specialist Jalieta B[redacted], you may be assured that AES completed an adjustment on your account and reallocated your $3,719.17 payment to only your UNCNS Loan portion. As a result, your UNCNS Loan portion reflects a zero ($0.00) balance; however, that portion of the loan would not be considered paid in full until the SUBCNS Loan portion has also been paid down to a zero balance, at which time you would then receive a notice from AES confirming your Federal Consolidation Loan is paid in fill. For your convenience, we have requested that a statement of account, which details the application of your of your $3,719.17 payment allocated solely to your UNCNS Loan portion, be sent to your attention under separate cover. Please Note: If a payment is not credited in accordance with your intentions in the future, you may always request for the payment to be reapplied by contacting AES directly.Furthermore, the reallocation of your $3,719.17 payment resulted in a credit balance of $41.18 created on the UNCNS Loan. As a result, AES applied the $41.18 credit balance to your SUBCNS Loan portion, which satisfied the remaining balance of the bill due May 25, 2015. At this time, your SUBCNS Loan portion remains past due from June 25, 2015 for the amount of $120.83 (including a late fee of $2.29). We encourage you to remit a payment of $120.83 and restore the account to a current status or contact our office to discuss available repayment alternatives.If you have any questions, please contact our Customer Service Department at ###-###-####. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.Sincerely,M. Tyler B. Assistant Vice President, Loan Operations

April 25, 2016 Dear Ms. [redacted]: While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them.  Rest assured this inquiry was assigned to Matthew, a Borrower Experience Advocate, who has been diligently working toward a...

resolution.  We take all concerns included in the complaint very seriously.  Please be advised that our formal response to address Ms. [redacted]’s concerns will be placed in the mail tomorrow, April 26, 2016.  As always, direct contact information to our office will be provided in our response, should Ms. [redacted] have any additional questions or concerns. Best Regards, Jessica N[redacted]Borrower Experience Advocate Team LeadAmerican Education Services

10/29/2015
 
Dear [redacted]
*
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them.  Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working...

toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise.
 
Best Regards,
 
Jessica N[redacted]
Research Specialist
Team Lead
American Education
Services

January 27, 2017 Dear [redacted]:While we regret the concerns included in [redacted]’ complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A...

formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

April 3, 2016
 
Dear Ms. [redacted]:
 
While we regret the
concerns received in Ms. [redacted]’s complaint, we sincerely appreciate the
opportunity to resolve them.  Rest
assured this inquiry has been assigned to a Borrower Experience Advocate who is
diligently working...

toward a resolution. 
We take all concerns included in the complaint very seriously.  Please be advised that the Borrower
Experience Advocate Team member will be providing a formal letter shortly, along
with direct contact information to our office, should any additional concerns
arise.
 
Best Regards,
 
Jessica N[redacted]
Borrower Experience
Advocate Team Lead
American Education
Services

September 1, 2017   Dear [redacted]: While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them.  This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this...

issue. A formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.   Best Regards,     Consumer Relationship Analyst Team American Education Services