Rushmore Loan Management Services LLC

Dear [redacted]:
"Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaintfile with the Revdex.com (Revdex.com) on September 25, 2015, regarding the mortgage loanaccount referenced above. Please note, Rushmore is the servicer of your Loan and the owner ofyour Loan is [redacted].
We have conducted an investigation in regard to your complaint and the status of your loan. Ourrecords indicate Rushmore identified the error on the account on September 21, 2015. Youraccount was updated and all related late fees were waived on September 22, 2015. Please notethat Rushmore submitted an update as to the main credit repository agencies to reflect the creditcorrection on the loan. Please allow 30 days for the credit bureaus to update your account withthem.
We apologize for any confusion or inconvenience this matter may have caused.
As of the date of this correspondence, the account is current and contractually next due for theNovember 1, 2015 monthly installment. Should you have any questions or concerns regarding the account, please call:
Single Point of ContactName: [redacted]Direct Number: [redacted]
Rushmore Loan Management Services is a debt collector, who is attempting to collect a debt. Any information obtained will be used for thatpurpose. If this debt is in or has been discharged in a bankruptcy proceeding, be advised this communication is not an attempt to collect the debtagainst you. Please note, however, we reserve the right to exercise the legal rights only against the property securing the original obligation..At Rushmore, all customer concerns are important to us. Should you have any general questions other than those referenced in your correspondence, please contact:
Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700
Sincerely,
[redacted]
Compliance
Rushmore Loan Management Services LLC

I have had a terrible experience with Rushmore as well. They are definitely doing things fraudently. I live in MA but, I got referred to a great attorney that us familiar with there practices and is helping me along with others that are having the same issues with Rushmore. Call 213-217-5024 [redacted], she is excellent. Let's get them the penalties they deserve. Kp, MA

Dear [redacted]:
Rushmore Loan Management Services LLC (Rushmore) hereby responds to your complaint submitted to the Revdex.com on May 9, 2016, regarding the mortgage loan account referenced above.
Rushmore has determined that your February 3", 2016, complaint is...

a Duplicative Notice of Error and/or Request for Information. We made this determination because your current complaint is substantially the same as your previous complaint you have submitted to the Consumer Financial Protection Bureau (CFPB) web portal on May 9, 2016. Rushmore substantively responded to this prior complaint. Attached, for your reference, is a copy of our previous response dated May 11, 2016.As of the date of this correspondence, the account is 27 payments delinquent and contractually due for the March 1, 2014, monthly installment. If you would like to discuss the deed in lieu workout, please call or have your agent contact us:
Single Point of Contact (SPOC): Name: [redacted] Direct Number: 949-341-5672

[redacted]
[redacted]
[redacted]
 [redacted]
 [redacted]
 [redacted]Dear [redacted]:Rushmore Loan Management Services LLC...

(“Rushmore”) is responding to your correspondencesubmitted through the Revdex.com (Revdex.com) portal on July 10, 2017, regarding themortgage loan account referenced above. Please note that Rushmore is the servicer of your loanand that the owner of the loan is Christiana Trust, A Division of Wilmington Savings FundSociety, FSB, as Trustee for Normandy Mortgage Loan Trust, Series 2013-15, 500 DelawareAvenue, 11th Floor, Wilmington, DE 19801.Rushmore posted the funds in question on March 22, 2017, and promptly requested that theinvestor prepare the lien release for your property. Rushmore mailed the cancelled/paid in fullnote and mortgage to you on April 5, 2017.On April 11, 2017, the release of lien request was rejected by Burlington County supposedly dueto an inaccurate chain of assignment. After verifying the chain of assignment and resubmittingthe request, it was rejected again on May 11, 2017. Rushmore has since been notified that thechain of assignment is not an issue but that a cover sheet that the county required was missing.Rushmore submitted the release of lien request a third time on June 5, 2017, and is currentlywaiting on Burlington County to approve and provide the release of lien to Rushmore.Rushmore acted promptly to resolve the issue, and any delay is a result of Burlington Countyrejecting the request and failing to provide the correct reason for the denial. Rushmore willcontinue to work in an expeditious manner to resolve the release of lien issue and provide therelease to you as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 13, 2015
 
[redacted] [redacted]
 
RE:      Mortgagor(s)
– [redacted] and [redacted] D [redacted]
    
       Property Address – [redacted]
            Loan
Number – [redacted]
            Revdex.com
ID – [redacted]
   
Dear [redacted] [redacted]:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com) on September 30, 2015, regarding the mortgage loan
account referenced above. Please note, Rushmore is the servicer of your Loan
and the owner of your Loan is [redacted] not individually but as trustee for [redacted], which is a privately held trust.
 
We have conducted an investigation in
regard to your rebuttal complaint and apologize for the previous information
provided. Our records indicated in error the current active Chapter 7
Bankruptcy in your name as well. We have updated our system to correct this
information and we have submitted an update as of today’s date, November 13,
2015, to the main credit repository agencies to reflect the account as a
Discharged Chapter 7 Bankruptcy. Please allow 30 days for the credit bureaus to
update your account with them.
 
At Rushmore, all customer concerns
are important to us. Should you have any general questions other than those
referenced in your correspondence, please contact:
 
Customer Service
Department
Monday
through Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
 


















Sincerely,
 
 
*
[redacted]
Compliance
Rushmore Loan Management Services LLC
 
By
Revdex.com Portal

Rushmore Loan Management...

Services LLC (“Rushmore”) is responding to your complaint submitted to the Revdex.com (Revdex.com) on March 23", 2016, regarding the mortgage loan account referenced above. Please note, Rushmore is the servicer of your loan, and the owner of your loan is Sutton Funding, LLC.
 
Rushmore conducted a thorough investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response. Rushmore does not feel that an error has been made on your account.
 
First, in regards to your escrow account, your loan was transferred to Rushmore effective on September 30", 2015 with a positive escrow balance in the amount of $1,212.24. The breakdown below shows all disbursement and payments on the escrow account since the transfer date, leaving an escrow balance of $1,833.40.
 
On December 29", 2015 an escrow analysis was processed effective with the March 2016 installment. This analysis was based on yearly taxes in the amount of $2,851.14, and yearly insurance premium of $1,554.00. The projected escrow balance at time of analysis was $1,399.37.
 
The shortage amount of $803.17 was the difference between the projected low point of -$68.97, from the analysis statement attached below, and the required amount of $734.20 (which consists of 2 monthly escrow payments).The escrow shortage was spread over 12 months. The new payment based on this analysis is $1,528.85, which amount may be broken down as follows:
 
> $1.094.82 Principal and Interest > $237.60 Monthly tax payment > $129.50 Monthly insurance payment > $66.93 Monthly shortage collection
 
Second, in regards to your request for copy of the Mortgage Note and Deed of Trust, our records show that the same were sent to you on March 16", 2016. Enclosed for your records again are copies of thesedocuments.
 
Please note, as a consumer you have the right to request the investigation documents relied upon to determine our conclusion with regard to the Notice of Error that you submitted. You can receive copy of the same by contacting:
 
Customer Service Department
Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888,504.6700

RE: Mortgagor - [redacted]
Dear [redacted]:
Rushmore Loan Management Services LLC ("Rushmore) is responding to your correspondence submitted to...

the Revdex.com (Revdex.com) on July 11, 2016, regarding the mortgage loan account referenced above. Please note that Rushmore is the servicer of your loan and that the owner of the loan is Federal Home Loan Mortgage Corporation.During a phone conversation with a Rushmore representative, you agreed to allow the reversal of the late fee charge in the amount of $123.88 to be applied to the principal and interest balance of your August 1, 2016, payment. This adjustment has been completed on your account. Enclosed please find a payment history for your records.
Should you have any additional questions, please contact us at the phone number below.
Customer Service Department
Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1888.504.6700
Sincerely,Customer Correspondence Department
Rushmore Loan Management Services LLC

Date Sent: 3/17/2017 5:51:58 PMDear [redacted]:Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence submitted to the Revdex.com (Revdex.com) on March 10, 2017, regarding the mortgage loan account referenced above. Please note that Rushmore is the servicer of...

your loan and that the owner of the loan is [redacted] of Indianapolis. We appreciate the opportunity to provide you with this written response.The servicing responsibilities for the loan transferred from [redacted] to Rushmore effective September 1, 2016. At the time of the transfer, the prior servicer provided Rushmore with a PO Box as your mailing address. Rushmore sent all of our correspondences to the PO Box address. Enclosed please find the correspondences sent to the PO Box address.When Rushmore received the partial payments, we made numerous calls trying to reach you to determine why full monthly payments were not being received. The phone numbers provided by the prior servicer were no longer valid. On February 7, 2017, you advised us that the PO Box was no longer your correct mailing address. Rushmore has adjusted our records to reflect your mailing address as the property address listed above. All of your notices and billing statements are now being sent to this address. Enclosed please find a payment history for your records.Also enclosed, please find the Auto Draft Payment Authorization form. If you would like to set your monthly payments up as an auto draft, please fill out this form and return it to us.Rushmore reviewed the data that was transmitted to the credit reporting agencies. Our records indicate that your loan was reported accurately. However, Rushmore will agree to make an exception to amend your credit reporting. Rushmore will submit an update to the to the main credit repository agencies to remove the negative credit reporting. The loan will now be reporting as current with no late payments. Please allow 30 days for the credit bureaus to update your account with them.Should you have any additional questions, please do not hesitate to contact us.Customer Service Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number ###-###-####Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear [redacted] A. [redacted]:
Rushmore Loan Management Services LLC ("Rushmore") is responding to your complaint submitted to the Revdex.com (Revdex.com) on May 2, 2016, regarding the mortgage loan account referenced above.
Rushmore conducted an investigation into the matters...

asserted in your complaint, and we appreciate the opportunity to provide you with a written response.On March 18, 2016, you called Rushmore advising us that you had paid your first installment of the 2015 taxes at closing and that you were expecting to receive an escrow refund check. Rushmore advised you that we would need to confirm that with the taxing authority and asked that you allow 3-6 months for the refund check to be sent to you.
On May 9, 2016, Rushmore sent your refund check in the amount of $987.02 which was for the overpayment of your payoff. A copy is attached.
Should you have any general questions other than those referenced in the correspondence, please Contact.
Customer Service Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1888.504.6700

December 10, 2015
 
 
RE:      Revdex.com
ID – 10974349
   
Dear Mizel N Brooks:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com)...

on November 30, 2015, regarding the mortgage loan account
referenced above. Please note, Rushmore is the servicer of your Loan and the
owner of your Loan is [redacted].
 
We have conducted an investigation
and corrected the error asserted within the received correspondence.  Upon conclusion of our investigation it was
determined that the prior servicer applied post-petition payments directly to
principal balance of the loan.  As of
date of this correspondence, corrections were made to our system to reflect the
loan account as due for December 2015. Should
you have any questions or concerns regarding the account, please call:
 
Single Point of Contact
Name: [redacted]
Direct Number: [redacted]
 
At Rushmore, all customer concerns
are important to us. Should you have any general questions other than those
referenced in your correspondence, please contact:
 
Customer Service
Department
Monday
through Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.7300
 


















[redacted]
*
[redacted]
Compliance
Rushmore Loan Management Services LLC

April 19, 2018   *
[redacted]
[redacted]
[redacted]     RE:      Mortgagor – [redacted]             Property Address – [redacted]...

[redacted]             Loan Number – [redacted]             Revdex.com ID – [redacted]     Dear [redacted] M. [redacted] II:     Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondences dated March 19, 2018, and received by our office March 26, 2018, and another submitted to the Revdex.com (Revdex.com) on April 8, 2018, regarding the mortgage loan account referenced above.    Please understand that it may be necessary throughout the modification process for the Loss Mitigation Department to request additional information to review the loan for the possible payment assistance options available. Additional documents may be required if there are missing documents or documents that are incomplete, in the incorrect format, illegible, contain inconsistent information, or are dated outside of the required 60 to 90-day review period. Should updated documents include new information, additional documents may also be requested for verification. Updated documents may also be required if, during the review process and while documents are being requested, documents on file become outdated. As such, until all required documents have been received under each program’s guidelines, Rushmore will continue to request additional information from you.   At this time, the following documents are needed in order to complete your loss mitigation application:   Most recent long-term disability award letter with February’s deposit amountTwo most recent months of complete bank statements for accounts ending in [redacted] and [redacted]Most recent pension/annuity award letter with two most recent months deposits   You may send your documents using the information listed below.   Rushmore Loan Management Services LLC 15480 Laguna Canyon Road, Suite 100 Irvine, CA 92618 Attention: Home Retention By Secure Fax: 949.341.2238   Thank you for continuing to submit all requested documents in a timely manner, which helps us to expedite the review of your account for appropriate workout assistance. We review each request for assistance on a case by case basis to find the solution most closely tailored to each customer’s circumstances. We understand that you may find responding to multiple requests for information to be burdensome; however, we try to limit such requests as much as possible.   Although Rushmore has determined that no error occurred, please note that the consumer has the right to request the documents relied upon by Rushmore in reaching its determination of whether an error occurred. We have enclosed those documents for your records.   As of the date of this correspondence, the account is 29 payments delinquent and contractually due for the December 1, 2015, monthly installment. If you would like to discuss available payment assistance options, please call the assigned representative listed below.   Single Point of Contact (SPOC) Name: [redacted] Direct Number: 469.458.[redacted]   Should you have any additional questions, please do not hesitate to contact us.   Loss Mitigation Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888.504.7300     Sincerely,     Customer Correspondence Department Rushmore Loan Management Services LLC   By Revdex.com Portal   cc: Federal Express Tell us why here...

Dear [redacted] P. [redacted]:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on August 24, 2017, regarding the mortgage loanaccount referenced above. Please note that Rushmore is the servicer of the loan and that theowner...

of the loan is Loan Acquisition Trust 2017-RPL1. The servicing responsibilities for theloan transferred from HSBC to Rushmore effective February 1, 2017.Rushmore has conducted an investigation into your concerns. We appreciate the opportunity toprovide you with this written response.You filed for protection under Chapter 13 Bankruptcy on December 19, 2016, Case Number 16-[redacted]. On May 18, 2017, and June 14, 2017, you contacted Rushmore inquiring about thebreakdown of the last payment applied towards this account. Rushmore advised you that sinceyou are in an active bankruptcy, we are unable to provide you with a monthly billing statementuntil we receive a request from your bankruptcy attorney. Upon receipt of this, Rushmore willbe able to provide you with a billing statement and you will have online access once thebankruptcy has been completed. As of the writing of this correspondence, Rushmore has notreceived this request from your bankruptcy attorney.Should you or your attorney have any additional questions, please do not hesitate to contact us.

In October 2013, Citimortgage sold our mortgage to a group of investors that use Rushmore Loan Management as their servicer. We were never late on a payment to Citi, but ours is an adjustable rate, interest-only loan set to become full principal and interest payment at the end of this year. Citi must have thought we'd default or something when the interest-only period expires. But who knows? We have never been late on a payment to Rushmore since they began servicing our loan last fall. They misapplied funds once using some kind of strange accounting system that involved their not applying funds we sent in to our payment due! But that got straightened out after a series of annoying phone calls. I was hoping that was just a fluke. We've been getting regular monthly statements and always paying more than the amount due on time, with nothing shown as past due. And then today, we received a notice that our account is in default due to nonpayment of an installment that was due on 2/1/14. They want us to pay $4,713.30. I faxed evidence of our monthly payments, including our February payment, and am considering contacting a lawyer. What kind of business does things like this? It is so upsetting. We aren't quite in a position where we can refinance, but we're getting close, and as soon as we're able to we'll get away from this company as fast as possible. If you're looking for a mortgage and hear the name Rushmore, run!

Dear [redacted]:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on July 15, 2015, regarding the mortgage loan account referencedabove. Please note, Rushmore is the servicer of your Loan and the owner of your...

Loan is the FederalNational Mortgage Association.We have conducted an investigation in regard to your complaint and the collection activity on youraccount. Please note per terms of the Note and Mortgage the payment is due on the 1st day of each monthand considered late thereafter. Rushmore has acted within its rights in accordance with said terms.However, as a courtesy to you we have placed a hold on the collection calls on the loan until after the 10thday of each month.At Rushmore, all customer concerns are important to us. As of the date of this correspondence, theaccount is current and contractually next due for the August 1, 2015 monthly installment. Should youhave any general questions other than those referenced in your correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700Sincerely,[redacted]ComplianceRushmore Loan Management Services LLC

Dear [redacted]:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your rebuttalcorrespondence submitted through the Revdex.com (Revdex.com) portal which wasforwarded to Rushmore on September 20, 2017, regarding the mortgage loan account referencedabove.Rushmore complied with our obligation to respond to your correspondence with our responsedated August 31, 2017. Your current correspondence is substantially the same as your previouscorrespondence, and it does not contain new and material information.As stated in our previous response, as of August 22, 2017, the release of lien was recorded inbook OR13292, Page 7503, and Rushmore was advised by the County that the process ofimaging and returning the documents to Rushmore will take four to six weeks.Should you have any additional questions, please do not hesitate to contact us.Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700Sincerely,

Dear [redacted]...

[redacted]:
Rushmore Loan Management Services LLC (“Rushmore") is responding to your complaint submitted to the Revdex.com (Revdex.com) on June 22, 2016, regarding the mortgage loan account referenced above. Please note that Rushmore is the servicer of your loan and that the owner of the loan is [redacted].
As stated in your Note and Deed of Trust, your monthly payments are due on the 1st of the month. Rushmore's records have been adjusted and your account is listed as “special handling - no calls until after the late charge date.” Please note that some notices are required to be mailed to you, and we will continue to send those notices as required by law.
Your October 1, 2015, payment was not received until October 31, 2015. A late fee of $138.66 was assessed. Rushmore will continue to access late fees if the monthly payments are not received within 15 days of the due date, per the terms of the Note. A copy of your payment history is enclosed for your records.
Should you have any additional questions, please contact us at the phone number below.
Customer Service Department
Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1,888.504.6700
Sincerely,
Compliance Department
Rushmore Loan Management Services LLC

Dear [redacted] and [redacted]:
 
Rushmore Loan
Management Services LLC (“Rushmore”) is in receipt of your complaint submitted
through the Revdex.com (“Revdex.com”) website portal on April 4th,
2016, regarding the mortgage loan account referenced...

above. 
 
Rushmore
conducted a thorough investigation into the matters asserted in your complaint,
and we appreciate the opportunity to provide you with a written response.  Rushmore does not feel that an error has been
made on your account.
 
Our records show
that your account has been has properly reported as a Discharged Chapter 7 BK to
the Credit Reporting Agencies (CRAs).  A
foreclosure sale was completed on this properly on February 16th,
2016.
To ensure the
status of this account is accurately reported, we submitted a credit correction
on April 13th, 2016 to the to the main credit repository agencies to
update your credit report.
 
Please allow 30
days for the credit bureaus to update your account with them.  If you do not see an update in 30 days,
please reach out to us again.Furthermore, our
records do not reflect any previous claim from you regarding this issue.
 
Please note, as
a consumer you have the right to request the investigation documents relied
upon to determine our conclusion with regard to the Notice of Error that you
submitted. Enclosed, we have included those documents for your records
 
Should you have
any general questions other than those referenced in the correspondence, please
contact:
 
Customer Service
Department
Monday through
Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00
a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700

[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on...

April 17, 2017, regarding the mortgage loan accountreferenced above.You initially contacted Rushmore on February 24, 2017, regarding this issue and were advised to submityour dispute in writing for research and resolution. Rushmore’s Department of Consumer Affairs did notreceive your written dispute until April 12, 2017, and promptly began researching the issue. Youcontacted Rushmore again on April 17, 2017, and April 19, 2017, and were advised that we wereresearching the issue and should have a resolution for you shortly.On April 21, 2017, Rushmore contacted you to advise that the correction had been made, and a copy ofthe amended 1099 was sent to you and the IRS.Should you have any additional questions, please do not hesitate to contact us.Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700Sincerely,Customer Correspondence DepartmentRushmore Loan Management Services LLC

Dear [redacted]:
Rushmore Loan Management Services LLC (“Rushmore”) is in receipt of your complaint submitted through the Revdex.com (Revdex.com) website portal on June 28, 2016, regarding the mortgage loan account referenced above.
Rushmore conducted an investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response.
Enclosed is a copy of the responses sent to you June 2, 2016, and June 24, 2016, stating that before any more funds could be released 100% of the repairs had to be completed, an inspection had to take place, and all documentation such as contractor bids, license, W9 forms, paid receipts/material invoices, and an Affidavit of Waivers of Lien from all contractors that performed repairs on the property would need to be sent to Rushmore. However, in a good will gesture, an exception was made and a check for $10,000.00 was sent with Fed Ex tracking number [redacted]. Per the Fed Ex website, the check was delivered June 27, 2016. Enclosed is a copy of the cashed check.
Should you have any additional questions, please contact us at the phone number below.
Customer Service Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888,504.6700Sincerely,Compliance Department