Rushmore Loan Management Services LLC

Rushmore Loan Management Services LLC is owned by Roosevelt Management. These folks are pretending to be "servicers" when all they really want to do is to foreclose on homes. They are in the business of buying defaulted loans and then trying to collect on them. Too bad for them as they bought loans where the chain of title is broken. So what does Rushmore do? They create documents purporting to show that they have title. Just like BofA, Wells Fargo, Citicorp, WAMU, etc., all of whom had to sign Consent Orders regarding their forgery and fraud. So big banks have shed these bad loans (bad in that they have no clear title!!!) and have let new crooks like Ocwen, Greentree, Rushmore, etc., take over. States' Attorney Generals are slow to act on this but they will as more truth comes out.
So....in the first foreclosure complaint the plaintiff could not show standing so how does Rushmore pretend to have standing? Why they CREATE any document they need to fake it. Judges are too stupid or corrupt to see? Take your pick as they are routinely overturned in appellate court. Rushmore is a crooked outfit that needs to be reported to YOUR state's AG.

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on April 20, 2015, regarding the mortgage loan account referencedabove.We have reviewed the account in regard to your complaint and payoff concerns. We have calculated theadditional interest for 5 days at $24.01 per day for the sum of $120.05. Our records indicate a check in theamount of $120.05 was sent to and received by you via FedEx Tracking Number [redacted] on May20, 2015.At Rushmore, all customer concerns are important to us. Should you have any general questions otherthan those referenced in your correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700Sincerely, 









          [redacted]

         
Compliance Analyst

Rushmore
Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. There was no resolution offered nor was any response attached. The response from Rushmore says attached. There is nothibg attached. Rushmore is acting in a predatory behavior. Instead of making my mortgage more affordable, they are trying to get as much money out of me as they can. I asked them to have the note holder, their client to contact me. They never do
Regards,
[redacted]

Dear [redacted]:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on August 5, 2015 and received by our office August 11, 2015,regarding the mortgage loan account referenced above. Please note, Rushmore is the...

servicer of yourLoan and the owner of your Loan is [redacted] doing business as[redacted], not in its individual capacity but solely as Trustee for [redacted], which is aprivately held trust.We have conducted an investigation in regard to your complaint and your recent application for mortgageassistance. Our records indicate that initially your documents for review were in part being summited toour Bankruptcy department rather than Loss Mitigation. Although communication between the two isopen, sending documents to the incorrect department can cause delays in what is readily available for theproper parties.As of the date of this correspondence, the account is contractually due for the November 1, 2013 monthlyinstallment. At this time we have received a completed package and it is currently with underwriting for areview decision. Should you have any questions or concerns regarding the account, please call your newsingle point of contact:Single Point of ContactName: [redacted]Direct Number: [redacted]Rushmore Loan Management Services is a debt collector, who is attempting to collect a debt. Any information obtained will be used for thatpurpose. If this debt is in or has been discharged in a bankruptcy proceeding, be advised this communication is not an attempt to collect the debtagainst you. Please note, however, we reserve the right to exercise the legal rights only against the property securing the original obligation..At Rushmore, all customer concerns are important to us. Should you have any general questions otherthan those referenced in your correspondence, please contact:Bankruptcy DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.7300 Sincerely,
[redacted]
Compliance
Rushmore Loan Management Services LLC

Revdex.com ID – [redacted]
   
Dear [redacted]:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your rebuttal complaint file with the
Revdex.com (Revdex.com) on December 8, 2015, regarding the mortgage loan
account referenced above. Please note,
Rushmore is the servicer of your Loan and the owner of your Loan is Federal
Home Loan Mortgage Corporation.
 
Our records indicate that your
request for copy of the Third Party Authorization Request Form was mailed to
you on October 15, 2015.  Enclosed please
find a print screen from our system confirming this information.
 
For your convenience, attached
please find an additional copy of the Third Party Authorization Request Form.
 
At Rushmore, all customer concerns
are important to us. Should you have any general questions other than those
referenced in your correspondence, please contact:
 
Customer Service
Department
Monday
through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday,
6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
 
Sincerely,
[redacted]
Compliance
Rushmore
Loan Management Services LLC
 
By
Revdex.com Portal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]: Rushmore Loan Management Services LLC (Rushmore) is responding to your complaint submitted to theRevdex.com (Revdex.com) on March 21, 2015, regarding the mortgage loan account referencedabove. Please note, Rushmore is the servicer of your Loan and the owner of...

your Loan is [redacted]
[redacted]. We have conducted an investigation in regard to your escrow concerns. The attached escrow analysis wascompleted by the prior servicer, [redacted] ([redacted]), on October 15, 2014, with ashortage of $1,537.05. The attached [redacted] payment history indicates the full shortage payment wasreceived on December 30, 2014 and misapplied to the January 15, 2015, installment with only $527.83deposited to escrow by [redacted]. This misapplied payment left a remaining escrow shortage of $674.74. [redacted] then completed theattached escrow analysis dated January 5, 2015, with the new payment of $933.30, effective March 1,2015. Our records indicate you recently spoke to a Rushmore representative about the options available inregard to the escrow balance and monthly payments. As advised, Rushmore re-analyzed the escrowaccount effective for April 1, 2015. The new monthly payment is $923.40 and due at this time. At Rushmore, customer concerns are important to us. Should you have any general questions other thanthose referenced in the correspondence, please contact: Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700
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          [redacted]

         
Compliance Analyst

Rushmore
Loan Management Services LLC

March 31, 2015
[redacted]RE: Mortgagor(s) – [redacted]
Property Address – [redacted]Loan Number – [redacted]Revdex.com ID - [redacted]Dear [redacted]:
Rushmore Loan Management...

Services LLC (Rushmore) is responding to your complaint submitted to theRevdex.com (Revdex.com) on March 12, 2015, regarding the mortgage loan account referenced above.Please note, Rushmore is the servicer of your Loan and the owner of your Loan is U.S. Bank NationalAssociation, not in its individual capacity, but solely as Trustee for the RMAC Trust, Series 2012-5T, which isa privately held trust.We have conducted an investigation in regard to the referenced settlement check and refund. Our recordsindicate the advance funds were disbursed on March 30, 2015, with Check Number [redacted], in theamount of $45295.69
At Rushmore, customer concerns are important to us. Should you have any general questions other thanthose referenced in the correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700
Sincerely,
J. L. DuVall
Compliance
Rushmore Loan Management Services LLC
By FedEx

Dear [redacted]:
Rushmore Loan Management Services LLC ("Rushmore) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on August 11, 2016, regarding the mortgage loan account referenced above.
On August 10, 2016, Rushmore sent you a check in...

the amount of $557.22 as a refund to your account that has been paid in full.Should you have any additional questions, please do not hesitate to contact us.
Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888.504.6700
Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear [redacted]:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on April 25, 2015 regarding the mortgage loan account referencedabove. Please note, Rushmore is the servicer of your Loan and the...

owner of your Loan is [redacted] C/o [redacted] FSB, d/b/a [redacted], as trustee,which is a privately held trust.We have conducted an investigation in regards to your complaint, the payment increase, and your escrowaccount. Please note, Rushmore did locate an error and completed a new escrow analysis on May 6, 2015,correcting the Hazardous Insurance and Tax Lines. Attached you will find a copy of the Annual EscrowAccount Disclosure Statement and Change of Payment Notice dated May 6, 2015 for your records andreview.
With regard to paying your own taxes and insurance, as it was a term of the agreed upon modification,Rushmore must respectfully decline your request at this time.
As of the date of this correspondence, the account is two (2) payments delinquent and contractually duefor the April 1, 2015 monthly installment. Should you have any questions or concerns regarding theaccount, or if you would like to discuss available payment assistance options, you may work directlywith:
Single Point of ContactName: Sean ChickettiDirect Number: 469 458-5934
At Rushmore, all customer concerns are important to us. Should you have any general questions otherthan those referenced in your correspondence, please contact:
Loss Mitigation DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.7300
Sincerely,
[redacted]ComplianceRushmore Loan Management Services LLC

I refinance my mortgage with a company other than Rushmore months ago and have zero financial ties or debt with Rushmore. I receive 5-10 email per day from their website reminding me that my account has been deactivated. Despite calling the company several times, emails, and even blocking their email address, this continues to happen. I would suggest that if you do business with this company, you NEVER give them information such as email. I may have to change my own email address to get away from this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We received the accounts in which we saw many errors, with our hazard insurance, taxas, and mortgage payments. We also noticed that there is Life insurance that SPS fraudulently placed on us, we want that to be removed immediately and our money refunded back. Our hazard insurance claim paid DAB construction not SPS and I want those credits that were paid by me and my insurance company to be credited. We need an address to send all of our documents to your company. We also need the charges in the escrow account that you are claiming we owe. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am still awaiting a fax of my escrow analysis which resulted in the payment of $2,006 per month which was requested last week. Additionally, I have just submitted a form requesting that the escrow shortage be spread over a 36 month period and a new analysis be performed. I would like this completed before my November 1, 2015 payment is due. As a result of the back and forth and ample time your company takes to process any requests it is now two weeks from November, I would like this analysis performed immediately and reflected for my November 1st payment.  
Regards,
[redacted]

May 1, 2017[redacted]
[redacted]Dear [redacted]
Rushmore Loan Management Services LLC ("Rushmore') is in receipt...

of your correspondence Submitted through the Revdex.com (“Revdex.com) website portal on April 20, 2017, regarding the mortgage loan account referenced above. Please note that Rushmore is the servicer of the loan and that the owner of the loan is [redacted] Trust, as trustee for the [redacted] Loan Trust, Series [redacted] The servicing responsibilities for the loan transferred from [redacted] to Rushmore effective July 1, 2014. We appreciate the opportunity to provide you with this written response.A letter was provided on January 4, 2017, which explained Rushmore’s process for handling insurance proceeds and the process for disbursing funds. The letter stated one-third of the funds would be disbursed at the beginning of the repairs and one-third would be disbursed upon 50% completion of the repairs. The final third would be disbursed when the repairs are completed. Property inspections will take place to confirm the status of the repairs prior to funds being disbursed. You signed and returned the letter acknowledging the process. Enclosed are copies of the letter from January and the signed copy you returned.Rushmore's records indicate two checks have been disbursed. A check was issued in the amount of $2,835.00 payable to you and [redacted]. Another check was issued to you and Affordable Water in the amount of $3,250.60. An inspection took place in March and only 10% of the repairs were completed. Per the process, the next insurance disbursement cannot occur until 50% of the repairs are completed and confirmed.As of the date of this correspondence, the account is 6 payments delinquent and contractually due for the November 1, 2016, monthly installment. If you would like to discuss available payment assistance options, please contact the assigned representative.Should you have any additional questions, please contact us at the phone number below.Loss Mitigation Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number ###-###-####Sincerely,Customer Correspondence Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]Hello, Rushmore has not sent me any refund, as of last night 5/10/16 at 7:30PM, Representative [redacted], informed that they showed my refund in their system,  today, a Rushmore Representative  Shevea, informed me that they have mail me out my refund on monday 5/9/16.Also,the amount owed is over $2,000.00 it includes funds returned to Rushmore from the Town of East Hartford for over payment of taxes.As of today at 7:30PM I have not receive anything from Rushmore at anytime. Thank You

Dear [redacted]. / [redacted]...

[redacted]a:
 
Rushmore Loan Management Services
LLC (“Rushmore”) is writing in response to your complaint filed through the RevDex.com (Revdex.com) Portal on February 10th, 2016, regarding the
mortgage Loan account referenced above. 
Please note, Rushmore is the servicer of your loan, and the owner of
your Loan is the Federal Home Loan
Mortgage Corporation.
 
Rushmore conducted an investigation
into the matter asserted in your correspondence, and we appreciate the
opportunity to provide you with this written response. 
 
Our records show that the force-placed
flood insurance policy for your loan has been canceled. A new flood
determination was received on December 30th, 2015 and showed that your
property was not in a flood zone.  Additionally, the full amount of the
premium that was paid was credited back to your escrow account.
 
A letter was mailed to you on
January 6th, 2016 stating that flood insurance was no longer
required on your property.  An escrow analysis was completed on February
1st, 2016 and your monthly payment has been adjusted. 
We apologize for any inconvenience or confusion this
matter may have caused, and we trust that this will resolve the matter to your
full satisfaction.

Dear [redacted]:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on September 10, 2016, regarding the mortgage loan account referenced above.Rushmore received a payoff in the amount of $294,752.35 that was...

posted to your account on Monday, August 1, 2016 with an effective date of Friday, July 29, 2016, due to the payment being processed over the weekend. Your account was set up on an ACH draft payment method with the next draft date set to occur on August 1, 2016. Unfortunately, the posting of the payoff and the ACH draft overlapped due to weekend processing. ACH drafting was cancelled as of August 2, 2016.On August 18, 2016 a refund check was issued to the address on file of [redacted] for $3,631.26, and on August 22, 2016, a second refund check was issued for $2,984.27 to the same address. Rushmore was not provided with a new mailing address until you contacted our office on September 10, 2016, and updated your mailing address to [redacted]Both checks have since been returned to Rushmore as “unable to forward” on August 24, 2016, and August 29, 2016, respectively. We will be reissuing these checks to your new mailing address as of the date of this letter.Should you have any additional questions, please do not hesitate to contact us.Customer Service Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888.504.6700Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This company is full of it they say one thing do another they stated check has  been overnighted  no check has come on June 24 2016 only time they answer a response is when a complaint is issued  
I was promised a 10,000 check hat would be received on June 24 2016  no check

Dear [redacted]
[redacted]:
Rushmore Loan
Management Services LLC (“Rushmore”) is in receipt of your complaint submitted
through the Revdex.com (“Revdex.com”) website portal on March 24th,
2016, regarding the mortgage loan account referenced above.
Rushmore has
determined that your correspondence is a Duplicative Notification of Error
and/or Request for Information.  We made
this determination because your current correspondence is substantially the
same as your previous complaint submitted through the Revdex.com
(Revdex.com) on Mach 8th, 2016, and it does not contain new and material
information.  Rushmore complied with our
obligation to respond to this matter with our previous correspondence to you,
which was sent on Mach 17th, 2016.
Attached, for
your reference, is a copy of our previous response.
Sincerely,

















[redacted]
Compliance
Rushmore Loan Management Services LLC

Revdex.com ID – [redacted]
   
Dear [redacted]:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your rebuttal complaint file with the
Revdex.com (Revdex.com) on December 8, 2015, regarding the mortgage loan
account referenced above. Please note,
Rushmore is the servicer of your Loan and the owner of your Loan is Federal
Home Loan Mortgage Corporation.
 
Our records indicate that your
request for copy of the Third Party Authorization Request Form was mailed to
you on October 15, 2015.  Enclosed please
find a print screen from our system confirming this information.
 
For your convenience, attached
please find an additional copy of the Third Party Authorization Request Form.
 
At Rushmore, all customer concerns
are important to us. Should you have any general questions other than those
referenced in your correspondence, please contact:
 
Customer Service
Department
Monday
through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday,
6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
 
Sincerely,

















[redacted]
Compliance
Rushmore
Loan Management Services LLC
 
By
Revdex.com Portal