Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Rushmore refused to respond to repeated requests for information. All I asked for was a copy for my Mortgage loan note and they either lied about mailing it to me or they have flat out refused to do so. It is baffling to me as to why they do not understand what I am asking for.
Regards,
[redacted] J [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am aware that I owe them money and desperately want to come to an agreement with them and stay in my home if at all possible.  However, I completely disagree with their answer in regards to events that occurred beginning on October 6th.  I was not sent any letters advising the reason for the HAMP denial, and the "amount of the good faith down payment was insufficient to offer a loan modification, and the post midificatin debt-to-income ratio was outside of the acceptable range."  That was not anything that was communicated to me in any fashion.  What I received was a phone call from [redacted] saying that I was denied because the underwriter said my husband and I "make more than enough money to pay for our house".  A fact to which I do not disagree, but there was no letter sent as to the reason for our denial.  She had told me during our phone conversation later in October,  in which I agreed to the $1000 down payment, that the underwriter would draw up the paperwork and it would be sent out.  No such paperwork was ever received, despite my phone calls to her asking about it.  I then received another packet to fill out with no explanation.  Apparently it was an in-house loan modification application, but that was not explained to me as to the difference.  Also in the letter, they stated they attempted to call me on December 29; January 11 and January 18 and left messages.  That is correct.  I did receive phone calls and messages from [redacted] on those days requesting I call her direct line at ###-###-####.  I have phone records to prove that I did, in fact try to call her back on multiple occasions.  The message stated to call her - did not say to call customer service or give the customer service phone number to call.  She stated I needed to call her.  On December 29th my phone records show that I called her direct line at 5:19pm; 5:20 pm; 5:23 pm and 5:24 pm CST, leaving messages for her to return my call.  My phone records will also show that I did not receive a call back from her.  I have phone records to show that on Jan 18 I tried calling again at 4:27 pm and again at 4:40 pm.  I did speak to customer service directly at one point and I received the letter requesting the documents that were missing.  In the letter dated December 28, it stated that I needed the last two consecutive pay stubs for both my husband and myself, a signed and dated letter of hardship and a tax form giving Rushmore access to my tax records for the last couple of years.  I received the letter the first week of January.   All of the information in that request was sent.  Apparently beginning the 1st of January laws changed and the information required changed as well.  This was not information that was passed along to me, and I had even put a note on the fax cover sheet requesting a phone call if any further information was needed.  I did not receive a letter or phone call requesting any further, so I assumed it was complete.  I even received a phone call in January from customer service (not [redacted] or [redacted])  to check my progress and verified the documents needed.  The additional documentation needed was not mentioned during that conversation.    I have also sent several emails, not only to [redacted] but [redacted] and after getting no response from either sent an email to [email protected] forwarding the emails I sent to [redacted] and [redacted].  I also got no response from that email.  I have my phone records and the emails sent printed up and available to fax for viewing.I desperately want to work with Rushmore to keep my house.  I do believe I have tried.  I wish the lines of communication was more open.  I know you all have many accounts to take care of, but to imply that I did not try is frustrating.  
Regards,
[redacted]

Dear [redacted]:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on October 15, 2015, regarding the mortgage loan account referencedabove. Please note, Rushmore is the servicer of your Loan and the owner of your Loan...

is WilmingtonSavings Fund Society, FSB, doing business as [redacted] Trust, not in its individual capacity but solely asTrustee for [redacted], which is a privately held trust.We have conducted an investigation and it was determined the error asserted within your correspondencedid not occur on the account. Here are the reason(s) why Rushmore concluded that your loan is in factbeing serviced correctly:Our records indicate Rushmore has recently provided response to your complaint submitted to theConsumer Financial Protection Bureau (CFPB) website portal on October 9, 2015, which pertained toconcerns duplicate in nature.As advised, Rushmore reviewed and denied the loan for modification on June 12, 2015 due to aninsufficient good faith payment of $5,000.00. There was no appeal period for this decision due to beingwithin 90 days of the sale date.A Chapter 13 Bankruptcy was filed on August 14, 2015, thus stopping the foreclosure sale that waspreviously scheduled for August 17, 2015. Rushmore received an incomplete modification applicationpackage on September 10, 2015 and sent an Acknowledgement and Missing Document Letter the sameday. The bankruptcy was dismissed on September 18, 2015.An additional Missing Document Letter was sent to you on September 24, 2015, again requesting themissing documents required for review and advising you the completed application must be receivedgreater than 37 days from the scheduled Foreclosure sale date. The review was denied on September 29,2015 based on the complete Home Retention package was not received more than 37 days before theForeclosure sale. The Missing Document Letters indicate the Recorded Quit Claim Deed and complete 2014 Tax Returnswere requested on multiple occasions and the reason for denial on multiple reviews.Please note, as a consumer you have the right to request the investigation documents relied upon todetermine our conclusion with regard to the Notice of Error that you submitted. Enclosed we haveincluded those documents for your records.As of the date of this correspondence, the account is 69 payments delinquent and contractually due for theFebruary 1, 2010 monthly installment with a scheduled foreclosure sale date of November 2, 2015.Should you have any questions or concerns regarding the account, please call:Single Point of ContactName: [redacted]Direct Number: [redacted]At Rushmore, all customer concerns are important to us. Should you have any general questions otherthan those referenced in your correspondence, please contact:Loss Mitigation DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.7300

Revdex.com Case Number-[redacted]
Dear Glenn Powles:
Rushmore Loan Management Services LLC ("Rushmore') is in receipt of your complaint submitted through the Revdex.com (“Revdex.com) website portal on July 11, 2016, regarding the mortgage loan account referenced...

above.Rushmore conducted an investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response.
Enclosed is a Rushmore payment history. The history reflects two payments have been applied to the loan since it was service transferred to Rushmore. A payment was applied on May 31, 2016, and another one on June 30, 2016. Because only one payment was drafted in June, no refund is due at this time. If you have evidence that more than one payment was withdrawn from your account, please Submit such evidence for our review.
Sincerely,Customer Correspondence Department
Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
!-...

All documents were sent the first time ,  all letters sent to us were the same numerous times , different excuse why they weren't getting back to us.  This company has done this numerous times see Revdex.com complaints  same story with everyone.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY] I'm sorry but the paperwork I have been sending is printed from [redacted] [redacted].  I do not feel you need my completereport.  We have marked and circled what is pertaining to Rushmore.  Can't make it much easier for you.  Why don't you call [redacted] and see who reported the other loan?  Find out if my mortgage account and the "other loan" have the same account number.  If you are trying to beat us down-save your time. 
Regards,
[redacted]

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with theRevdex.com (Revdex.com) on May 22, 2015, regarding the mortgage loan account referenced above.Please note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted]...

[redacted]which is a privately held trust.We have conducted an investigation in regards to your complaint and the recent authorized payment on the account.Our records indicate Rushmore received a call from [redacted], and the call was verified for security of theaccount. The caller identified themselves as [redacted], provided bank account information and authorized a one timedraft for $280.64 from the account effective May 8, 2015.At Rushmore, all customer concerns are important to us. As of the date of this correspondence, the account iscurrent and contractually next due for the July 1, 2015 monthly installment. Should you have any generalquestions other than those referenced in your correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700  Sincerely, 
          [redacted]




         
Compliance Analyst




Rushmore
Loan Management Services LLC

Dear [redacted]:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on September 30, 2015, regarding the mortgage loan accountreferenced above. Please note, Rushmore is the servicer of your Loan and the owner of your...

Loan is[redacted], d/b/a [redacted], not individually but as trustee for [redacted], which is a privately held trust.We have conducted an investigation in regard to your complaint. Our records indicate this loan account isin active Chapter 7 Bankruptcy as of October 2, 2015. As a bankruptcy file please note your properrecourse is through your legal counsel and/or bankruptcy court.At Rushmore, all customer concerns are important to us. As of the date of this correspondence, theaccount is contractually due for the January 1, 2011 monthly installment. Should you have any generalquestions other than those referenced in your correspondence, please contact:Bankruptcy DepartmentMonday through Friday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.7300Sincerely,[redacted]
Compliance
Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1) [redacted] has not returned a call to give me updates 2) the insurance, I was told that I didn't need to cover it, based on your office. 3) payments have not been being made based on [redacted] stating how quick this process was. Potential resolution, besides just getting this done, going back to at least Sept negative reporting and correct on my credit report. 
Regards,
[redacted]

November 13, 2015
 
[redacted]
[redacted]
[redacted]
 
RE:      Mortgagor(s)
– [redacted] and [redacted] D [redacted]
    
       Property Address – [redacted]
            Loan
Number – [redacted]
            Revdex.com
ID – [redacted]
   
Dear [redacted]:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com) on September 30, 2015, regarding the mortgage loan
account referenced above. Please note, Rushmore is the servicer of your Loan
and the owner of your Loan is [redacted] not individually but as trustee for [redacted], which is a privately held trust.
 
We have conducted an investigation in
regard to your rebuttal complaint and apologize for the previous information
provided. Our records indicated in error the current active Chapter 7
Bankruptcy in your name as well. We have updated our system to correct this
information and we have submitted an update as of today’s date, November 13,
2015, to the main credit repository agencies to reflect the account as a
Discharged Chapter 7 Bankruptcy. Please allow 30 days for the credit bureaus to
update your account with them.
 
At Rushmore, all customer concerns
are important to us. Should you have any general questions other than those
referenced in your correspondence, please contact:
 
Customer Service
Department
Monday
through Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
 

Sincerely,
 
 
*
[redacted]
Compliance
Rushmore Loan Management Services LLC
 
By
Revdex.com Portal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I [It is very obvious that either my reply was not read or was ignored to distort the facts . When the insurance lapse was paid in FULL and Cashed by Rushmore on 12/15/2017 it is not legal to open an escrow account . The agent did ask for our preference and I did clearly mention that I paid it in full and an escrow is not required by law. When I call 6 times and each month a “supervisor” and I have the names of the supervisors mention it has been rectified and obviously it wasn’t that is considered an illegal act of Handling a mortgage . I will be keeping all the information handled as obviously I can’t trust this company managing my mortgage and other customers feels the same ] 
Regards,
[redacted]

Dear [redacted]:  ...


 
Rushmore Loan
Management Services LLC (“Rushmore”) is in receipt of your complaint submitted
to the Revdex.com (Revdex.com) on February 25th, 2016, regarding
the mortgage loan account referenced above. Please note, Rushmore is the servicer of your loan,
and the owner of the loan is U.S. Bank,
National Association as Legal Title Trustee for Truman 2013 SC4 Title Trust.
 
Rushmore has
determined that your correspondence is a Duplicative Notification of Error
and/or Request for Information.  We made
this determination because your current correspondence is substantially the
same as your previous correspondence submitted throughout the Consumer
Financial Protection Bureau (CFPB) on January 17th, 2016, and it
does not contain new and material information. 
Rushmore complied with our obligation to respond to this matter with our
previous response to you, which was sent on March 1st, 2016.
 
Attached, for
your reference, is a copy of our previous response.
 
 
Sincerely,
[redacted]
Compliance
Rushmore Loan
Management Services LLC

Dear [redacted]:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your rebuttal complaintfile with the Revdex.com (Revdex.com) on November 3, 2015, regarding the mortgage loan accountreferenced above. Please note, Rushmore is the servicer of your Loan and the owner of your Loan is[redacted].
We have conducted an investigation and corrected the error asserted within the received correspondence.
Please note Rushmore completed an Escrow Analysis on October 14, 2015 effective with the November1, 2015 payment based on the paid in full taxes. The new monthly payment is $2,006.94, which is areduction of $151.94 per month.
Our system indicates the escrow statement was faxed on October 26, 2015 to [redacted]. Theescrow shortage was spread over 36 months on October 14, 2015 effective with the Novemberinstallment. Rushmore received a separate request on October 21, 2015 requesting a shortage spreadover 36 months. As a result, the escrow shortage was analyzed again on October 21, 2015 effective withthe November installment.
Please note, as a consumer you have the right to request the investigation documents relied upon todetermine our conclusion with regard to the Notice of Error that you submitted.
At Rushmore, all customer concerns are important to us. As of the date of this correspondence, theaccount is current and contractually next due for the November 1, 2015 monthly installment. Should youhave any general questions other than those referenced in your correspondence, please contact:
Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888.504.6700 
 

Regards,
[redacted]
Compliance
Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We fully and whole-heartedly reject this "denial" of wrongdoing from Rushmore Loan Management Services LLC,  and [redacted]. Prior to being transferred from [redacted] to Rushmore, we had completed 9 loan modification application packets. All of our paperwork was COMPLETE, and we were under active review with underwriters for a modification. ONLY AFTER our loan was transferred to Rushmore, was their any mention of paperwork "missing". Only after we DISPUTED any and all debt to [redacted] did they transfer our loan to Rushmore, and then, all of a sudden, this email appears with [redacted] requesting more info. 
Furthermore, Rushmore is playing games with us. Everytime I attempt to speak with my "point of contact" , or his manager, neither is available. Then the phone-tag game begins. You can never pin them down and get a direct answer from them. On Wednesday, 7/13/16 I received a call from my "point of contact's manager, [redacted], to call him back regarding my case. I called back, and what do you know, I am UNABLE to reach him. I spoke to another representative. I asked why I had been called. Rushmore wanted to know where my paperwork was. After I got them to FINALLY POSTPONE my 7/7/16 Trustee sale, (they rescheduled it for 7/21/16), they asked for MORE paperwork. I told [redacted] that this would take me a little time to get together, as they had asked for alot of stuff. He told me that it was no problem, and that the trustee sale had been postponed till 7/21/16, and that I had until that date to get the paperwork to them. When I could not reach [redacted], I spoke with another male representative, and he had advised me that I was in foreclosure with a pending trustee sale dated 7/21/16, and I advised him that I was aware of this, and that I had until 7/21/16 to get my paperwork into the loss mitigation department of Rushmore. He advised me, at that time, that this was INCORRECT, and that since the trustee sale was one week away, I HAD TO have my paperwork into Rushmore ONE WEEK PRIOR TO THE TRUSTEE SALE DATED 7/21/16, that the paperwork was due THAT DAY 7/13/16!!!!!!!!!!!!!  I told him that this was impossible, and was advised by him that if I wanted to be considered for a loan mod, I would need to get it done. Well, I called back, and left TWO SEPARATE MESSAGES FOR [redacted], BOTH went unanswered. I spent the next TWELVE HOURS EMAILING THEM THE FOLLOWING DOCUMENTS: proof of homeowner insurance (current), Proof of occupancy, all bank statements for April 2016, Profit and Loss Stmnt for April 2016, food stamp award (2 months), Signed IRS form 1040, Signed IRS form 4506-T, Schedule C 2015 tax return, Schedule E 2015 tax return, Schedule SE 2015 tax return, Schedule SE 2015 tax return, Schedule EIC 2015 tax return, Schedule 8812 2015 tax return, Schedule A-NOL 2015 tax return, schedule BWF-CA 2015 tax return, Letter to Rushmore from me, asking for confirmation that they received documents, ......to start. 
On 7/14/16, I receive a letter in the mail from Rushmore Loan Management Services LLC , stating that I have to have these documents to them by August 6, 2016. 
THESE ARE THE CONSTANT RUN AROUNDS WE GET FROM RUSHMORE LOAN MANAGEMENT SERVICES. THEY CONSTANTLY VIOLATE OUR RIGHTS, AND HAVE GOTTEN AWAY WITH DOING IT, THUS FAR. 
Regards,
[redacted] And [redacted]

Dear [redacted]:  
Rushmore Loan
Management Services LLC (“Rushmore”) is in receipt of your rebuttal submitted
through the Revdex.com (“Revdex.com”) website portal on June 30, 2016,
regarding the mortgage loan account referenced above.  
Rushmore has
determined that your correspondence is a Duplicative Notification of Error
and/or Request for Information.  We made
this determination because your current correspondence is substantially the
same as your previous correspondence, which Rushmore received through the
Revdex.com (“Revdex.com”) website portal on June 22, 2016, and it does not
contain new and material information. 
Rushmore complied with our obligation to respond to this matter with our
previous correspondence to you, which was sent on June 30, 2016.
Attached, for
your reference, is a copy of our previous response. As previously advised, we
have notated your file to longer contact you until after the 15th of
the month.

October 20, 2015
 
 
[redacted]
[redacted]
[redacted]
 
RE:      Mortgagor(s)
– [redacted]
    
       Property Address – [redacted]
            Loan
Number – [redacted]
            Revdex.com
ID – [redacted]
   
Dear [redacted]:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com) on October 9, 2015, regarding the mortgage loan account
referenced above. Please note, Rushmore is the servicer of your Loan and the
owner of your Loan is [redacted].
 
We have conducted an investigation
and corrected the error asserted within the received correspondence. 
 
With regard to the direct bill, please
note tax collectors will frequently send a COPY of their tax bill to homeowners
for informational purposes only. It does not equate to a bill. We identified
that both you and Rushmore made a tax payment, which has been confirmed with
the county. 
 
They have applied the duplicate
payment to the next installment due making the taxes paid in full for the
entire year.  We have confirmed the
annual tax amount correct at $5896.84, which makes the current monthly tax
collection of $491.40 also correct.
 
Please note Rushmore completed an
Escrow Analysis on October 14, 2015 effective with the November 1, 2015 payment
based on the paid in full taxes. The new monthly payment is $2,006.94, which is
a reduction of $151.94 per month.
 
Please note, as a consumer you have
the right to request the investigation documents relied upon to determine our
conclusion with regard to the Notice of Error that you submitted.
 
At Rushmore, all customer concerns
are important to us. As of the date of this correspondence, the
account is current and contractually next due for the November 1, 2015 monthly
installment. Should you have any general
questions other than those referenced in your correspondence, please contact:
 
Customer Service
Department
Monday
through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday,
6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
 

Sincerely,
  
[redacted]
Compliance
Rushmore Loan Management Services LLC
 
By
Revdex.com Portal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 10, 2015
 
 
RE:      Revdex.com
ID – [redacted]
   
Dear Dani Kelsey:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com) on...

December 1, 2015, regarding the mortgage loan account
referenced above. Please note, Rushmore is the servicer of your Loan and the
owner of your Loan is [redacted], doing business as
[redacted], not in its individual capacity but solely as legal title
trustee for [redacted] which is a privately held
trust.
 
We have conducted an investigation
and corrected the error asserted within the received correspondence. Please note that we have submitted an update as of today’s
date, December 10, 2015, to the main credit repository agencies to reflect the loan
as a Discharged Chapter 7 Bankruptcy and removed all prior delinquency
reported. Please allow 30 days for the credit bureaus to update your account
with them.
 
We apologize for any inconvenience this matter
may have caused. As of the date of this correspondence, the account is
contractually due for the May 1, 2010 monthly installment. Should you have any
questions or concerns regarding the account, please call:
 
Single Point of Contact
Name[redacted]
Direct Number: [redacted]
 


















[redacted]
**
[redacted]
Compliance
Rushmore Loan Management Services LLC
 
By
Revdex.com Portal

December 22, 2015
 
RE:     Revdex.com
ID – [redacted]
   
Dear [redacted]:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com) on December 12,...

2015, regarding the mortgage loan account
referenced above. Please note, Rushmore is the servicer of your Loan and the
owner of your Loan is the Federal National Mortgage Association.
 
We have conducted an investigation
and identified an error on your account pertaining to the referenced compulsory
insurance placed on the Loan. At this time we have contacted our vendor to
cancel our force placed insurance on the account and the insurance coverage
amount has been adjusted to $240,000.00. We apologize for any confusion or
inconvenience this matter may have caused.
 
At Rushmore, all customer concerns
are important to us. As of the date of this correspondence, the
account current and contractually next due for the January 1, 2016 monthly
installment. Should you have any general questions other than those
referenced in your correspondence, please contact:
 
Customer Service
Department
Monday
through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday,
6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
 


















Sincerely,
 
[redacted]
Compliance
Rushmore Loan Management Services LLC
 
By
Revdex.com Portal

Attached you'll find a copy of our response to case number [redacted] as it was previously presented to the customer
Dear [redacted]:Rushmore Loan Management Services, LLC (Rushmore) is responding to your...

complaint submitted tothe Revdex.com (Revdex.com) on November 28, 2014, regarding the mortgage loan accountreferenced above.We have conducted an investigation in regard to the listed borrowers on the Loan and the collectionactivity on the account. Please note you are listed as an equal co-borrower on the Loan; however theborrower information screen in our account system is limited to showing only the first two (2) names thatappear on the Note. Additional co-borrowers are listed on a secondary screen but are in no way omittedfrom the Loan. Enclosed you will find a copy of the Note which will confirm you as a valid borrower onthe Loan. Please note your wife, [redacted], is also listed on the account as an authorized user.Per terms of the Note the monthly mortgage payment is due on the first day of each month and will becharged a late fee if payment is received after the 17'" of the month. Our records indicate we receivedNovember's payment December 15, 2014, and December's payment on December 18, 2014, which hasbrought the account current and contractually due for the January I, 2015 monthly installment. Shouldyou have any questions or concerns regarding the account, or if you would like to discuss availablepayment assistance options, you may work directly with:Single Point of Contact CSPOC):Name: [redacted]Direct Number: ###-###-####Should you have any general questions other than those referenced in the correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:00a.m. to 7:00p.m. PacificFriday, 6:00 a.m. to 6:00p.m. PacificToll-free number: ###-###-####