Rushmore Loan Management Services LLC

Dear [redacted] :Rushmore Loan Management Services LLC (Rushmore) hereby responds to your complaint submitted to the Revdex.com on May 24, 2016, regarding the mortgage loan account referenced above,Since our previous correspondences on May 3, 2016, and May 19, 2016, Rushmore has made numerous attempts to contact you and has left you messages.As of the date of this correspondence, the account is payments delinquent and contractually due for the May 1, 2016, monthly installmentFor your reference we have enclosed a copy of our correspondence dated May 19, 2016, which includes a payment history reflecting how your payments have been applied.Please be advised that your loan was service released to [redacted] effective June 1, Please contact your new servicer, [redacted] at toll-free number [redacted] .Sincerely, [redacted] Compliance Rushmore Loan Management Services LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) [redacted] has not returned a call to give me updates 2) the insurance, I was told that I didn't need to cover it, based on your office3) payments have not been being made based on [redacted] stating how quick this process wasPotential resolution, besides just getting this done, going back to at least Sept negative reporting and correct on my credit report Regards, [redacted] ***

January 2, [redacted] RE: Mortgagor - [redacted] *** [redacted] Dear [redacted] ***:Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence dated December 27, 2017, and correspondence previously submitted by Mr [redacted] to our office on December 23, 2017, through the Consumer Financial Protection Bureau (“CFPB”) website portal on December 23, 2017, and Revdex.com (“Revdex.com”) website on December 24, 2017, regarding the mortgage loan account referenced aboveWe appreciate the opportunity to provide you with this written responsePlease note Mr [redacted] is being represented by [redacted] B [redacted] at [redacted] & ***, Attorneys at LawTherefore, a copy of this response will be provided to Mr [redacted] 's attorney.The account's servicing responsibilities were transferred from [redacted] ***, N.Ato Rushmore effective December 1, 2017, in active bankruptcy status, Please note transfer process or “boarding' can take anywhere from to business days to completeAny funds received during this time will be applied once the boarding is completedOur records reflect the account was approved for a trial period plan (TPP) prior to the transferThe TPP consists of three trial installments of $On December 7, 2017, Rushmore received funds of $Once the boarding process was completed, the funds were applied on December 18, 2017, as the first trial installmentAs Rushmore is the current servicer of the loan, it is not necessary to notify the prior servicer of funds receivedWe have enclosed the transaction history for your reviewThe TPP is currently active, and once the TPP is completed, Rushmore will review the account for a permanent loan modification.In Mr [redacted] 's correspondence submitted through the CFPB website portal, he requested for monthly billing statements and payment couponsAccording to the United States Bankruptcy code, an automatic stay is an immediate injunction that occurs when the bankruptcy is initially filedThe stay prohibits all creditors from conducting collection activity, ceasing all calls, and demandsIn accordance with an automatic stay, Rushmore will not provide monthly billing statements while the account is in active Bankruptcy statusPlease note billing statements can be viewed as an attempt to collect a debt, which would conflict with the protection provided under the bankruptcyFurthermore, Rushmore does not provide coupon booklets.In Mr [redacted] 's correspondence submitted through the CFPB website portal and Revdex.com website, he requested for a written apologyWe have reviewed the account and found ourselves in compliance with servicing and bankruptcy guidelinesAs such, we must respectfully decline Mr [redacted] 's request for a handwritten apology from the CEO or any other Rushmore representatives,As of the date of this correspondence, the account is contractually due for the July 1, 2014, monthly installmentIf Mr [redacted] 's attorney has any questions regarding the account's status, she may contact the assigned representative:Single Point of Contact (SPOC): Name: [redacted] Direct Number: ###-###-####Should Mr [redacted] 's attorney have any additional questions, she may contact us.Bankruptcy Department Monday through Friday, 6:a.mto 6:p.mPacificToll-free number ###-###-####Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear [redacted] :Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on May 12, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] , FSB, d/b/a [redacted] ***, not individually but as trustee for [redacted] which is a privately held trust.We have conducted an investigation in regard to your complaint and the Good Faith paymentrequirementsOur records indicate as of Friday, May 29, 2015, the Loss Mitigation package wasresubmitted without the Good Faith payment to the investor for reviewPlease note, once a decision hasbeen made, you will be notified via mail.As of the date of this correspondence, the account is contractually due for the April 1, monthlyinstallment and currently in active Chapter BankruptcyAs such your proper recourse would bethrough your Bankruptcy Counsel and/or CourtShould you have any questions or concerns regarding theaccount, please call:Single Point of ContactName: [redacted] Direct Number: [redacted] ***At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:Bankruptcy DepartmentMonday through Friday, 6:a.mto 6:p.mPacificToll-free number 1.888.504.7300Sincerely, [redacted] Compliance Analyst Rushmore Loan Management Services LLC

Please see attached explanationThank you

They brought my loan from Beneficial and never help me with my 11% interest rateI am and retiredThey charging me $interest each month on mortgage payment.I pay with my Social Security checkThey a bunch of thieves

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with theRevdex.com (Revdex.com) on May 22, 2015, regarding the mortgage loan account referenced above.Please note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] ***which is a privately held trust.We have conducted an investigation in regards to your complaint and the recent authorized payment on the account.Our records indicate Rushmore received a call from [redacted] ***, and the call was verified for security of theaccountThe caller identified themselves as [redacted] ***, provided bank account information and authorized a one timedraft for $from the account effective May 8, 2015.At Rushmore, all customer concerns are important to usAs of the date of this correspondence, the account iscurrent and contractually next due for the July 1, monthly installmentShould you have any generalquestions other than those referenced in your correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number Sincerely, [redacted] Compliance Analyst Rushmore Loan Management Services LLC

Dear [redacted] :Rushmore Loan Management Services LLC ("Rushmore) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on August 11, 2016, regarding the mortgage loan account referenced above.On August 10, 2016, Rushmore sent you a check in the amount of $as a refund to your account that has been paid in full.Should you have any additional questions, please do not hesitate to contact us.Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number 1.888.504.6700Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear [redacted] P***:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on August 24, 2017, regarding the mortgage loanaccount referenced abovePlease note that Rushmore is the servicer of the loan and that theowner of the loan is Loan Acquisition Trust 2017-RPLThe servicing responsibilities for theloan transferred from HSBC to Rushmore effective February 1, 2017.Rushmore has conducted an investigation into your concernsWe appreciate the opportunity toprovide you with this written response.You filed for protection under Chapter Bankruptcy on December 19, 2016, Case Number 16-***On May 18, 2017, and June 14, 2017, you contacted Rushmore inquiring about thebreakdown of the last payment applied towards this accountRushmore advised you that sinceyou are in an active bankruptcy, we are unable to provide you with a monthly billing statementuntil we receive a request from your bankruptcy attorneyUpon receipt of this, Rushmore willbe able to provide you with a billing statement and you will have online access once thebankruptcy has been completedAs of the writing of this correspondence, Rushmore has notreceived this request from your bankruptcy attorney.Should you or your attorney have any additional questions, please do not hesitate to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from Rushmore Loan Management stated that we only have one loan and requested copies of credit report to support our claim.It is in black and white that Rushmore has listed loans listed on ***'s [redacted] report One under Mortgage and one under "other loans".When they remove the "other loan" from his report we will feel that this claim is settled Regards, [redacted]

October 20, [redacted] RE: Mortgagor(s) – [redacted] Property Address – [redacted] Loan Number – [redacted] Revdex.com ID – [redacted] Dear [redacted] : Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with the Better Business Bureau (Revdex.com) on October 9, 2015, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] We have conducted an investigation and corrected the error asserted within the received correspondence With regard to the direct bill, please note tax collectors will frequently send a COPY of their tax bill to homeowners for informational purposes onlyIt does not equate to a billWe identified that both you and Rushmore made a tax payment, which has been confirmed with the county They have applied the duplicate payment to the next installment due making the taxes paid in full for the entire year We have confirmed the annual tax amount correct at $5896.84, which makes the current monthly tax collection of $also correct Please note Rushmore completed an Escrow Analysis on October 14, effective with the November 1, payment based on the paid in full taxesThe new monthly payment is $2,006.94, which is a reduction of $per month Please note, as a consumer you have the right to request the investigation documents relied upon to determine our conclusion with regard to the Notice of Error that you submitted At Rushmore, all customer concerns are important to usAs of the date of this correspondence, the account is current and contractually next due for the November 1, monthly installmentShould you have any general questions other than those referenced in your correspondence, please contact: Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number Sincerely, [redacted] Compliance Rushmore Loan Management Services LLC By Revdex.com Portal

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Rushmore Loan Management did receive the package which was over-nighted, as was noted by USPS on their website, as the package has tracking The fact that their departments do not communicate with each other is not my fault or under my control In addition, they did and do have my correct phone number as they continue to contact me NUMEROUS TIMES EACH AND EVERY DAY that my payment is not in their office by the 1st Thus, their excuse that they do not have my correct phone number is a sorry poor excuse and further reveals the incompetence of this company overall and their employees I had contacted them on numerous occasions and received argumentative, unprofessional, ill informed, miss informed and outright lying service representatives Each phone call I made provided me with different and conflicting information on the process and status of my situation Regards, [redacted]

Dear [redacted] **/ [redacted] ***a: Rushmore Loan Management Services LLC (“Rushmore”) is writing in response to your complaint filed through the Better Business Bureau (Revdex.com) Portal on February 10th, 2016, regarding the mortgage Loan account referenced above Please note, Rushmore is the servicer of your loan, and the owner of your Loan is the Federal Home Loan Mortgage Corporation Rushmore conducted an investigation into the matter asserted in your correspondence, and we appreciate the opportunity to provide you with this written response Our records show that the force-placed flood insurance policy for your loan has been canceledA new flood determination was received on December 30th, and showed that your property was not in a flood zone Additionally, the full amount of the premium that was paid was credited back to your escrow account A letter was mailed to you on January 6th, stating that flood insurance was no longer required on your property An escrow analysis was completed on February 1st, and your monthly payment has been adjusted We apologize for any inconvenience or confusion this matter may have caused, and we trust that this will resolve the matter to your full satisfaction

Dear [redacted] :Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on October 9, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] **.We have conducted an investigation and corrected the error asserted within the received correspondence.During our investigation we discovered there was a misapplication of funds with the September payment.Please note that we submitted an update on October 15, 2015, to the main credit repository agencies toreflect the month of September as currentPlease allow days for the credit bureaus to update youraccount with them.Rushmore strives to provide exceptional customer service and we apologize if you have received anythinglessAs of the date of this correspondence, the account is contractually due for the October 1, 2015monthly installmentShould you have any questions or concerns regarding the account, please call:Single Point of ContactName: [redacted] ***Direct Number: [redacted] At Rushmore, customer concerns are important to usShould you have any general questions other thanthose referenced in your correspondence, please contact:Customer Service DepartmentMonday through Thursday, 8:a.mto 8:p.mPacificFriday, 8:a.mto 6:p.mPacificSaturday, 8:a.mto 2:p.mPacificToll-free number:

Dear [redacted] ***: Rushmore Loan Management Services LLC (Rushmore) is responding to your complaint submitted to the Better Business Bureau (Revdex.com) website portal on December 30th, 2015, regarding the mortgage loan account referenced above Please note, Rushmore is the servicer of your Loan and the owner of your Loan is MTGLQ Investors, LP We have conducted an investigation in regards to your concerns related to the call that you had with a Rushmore employee on December 29th, 2015, as well as your request for reduced terms as part of a permanent loan modification We take all such inquiries from our customers extremely seriously, and we would like to respond to both parts First, we listened to the recorded call referenced in your inquiry from December 29th, and we also listened to all calls concerning your account that took place during the month of December Rushmore did not find anything said that was offensive or that could be taken the wrong way or out of context Specifically, we listed to the call on the 29th, and did not hear anything to substantiate the information provided in your inquiryFurther, our records show that we have maintained consistent communication with you throughout the loss mitigation review process For example, you were informed that because you completed the Trial Modification Agreement that was executed by you on July 31st, 2015, there was not an appeal process that could take place An appeal (where required) would occur when a loan modification is denied In this case, a loan modification was approved, and an offer was made to you The second item that was mentioned in your inquiry was a request for different terms for a permanent modification Specifically, the request was for a lower monthly payment amount Currently, Rushmore does not have documentation from you reflecting either a material change in financial circumstances, or with your income If you would like to provide us with documentation, we can review it upon receiptAlso, as of now, you have not agreed with the terms that were offered for the permanent loan modification Rushmore calculated your new Debt-To-Income Ratio (“DTI”) at 18% with the newly modified payment that was offered, which is well within the affordability guidelines provided by the owner of your loan Please note, as a consumer you have the right to request the investigation documents relied upon to determine our conclusion with regard to the inquiry that you submittedEnclosed, we have included those documents for your records At Rushmore, customer concerns are important to us As of the date of this correspondence, your account is payments delinquent, and contractually due for the June 1st, monthly installment If you would like to discuss available payment assistance options, please call: Single Point of Contact (SPOC): Name: [redacted] Direct Number: [redacted] Should you have any general questions other than those referenced in the correspondence, please contact: Loss Mitigation Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint After submitting my complaint to your office and also the New York State Attorney General's Office, I was contacted by [redacted] at Rushmore She and I are working towards a resolution, but we have not concluded anything at this point I still stand firm that I have a mortgage loan contract that was written by [redacted] Home Loans which is in effect until 2/01/ See copy of [redacted] 's letter of 2/25/(copy herewith) If Rushmore Loan Management purchased my loan from [redacted] , they are obliged to honor the terms of that binding contract.Regards, [redacted] ***

Dear [redacted] :Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on February 27, 2018, regarding the mortgageloan account referenced above.Per the terms of your security instrument, you were responsible for the timely payment of taxand insurance premiumsIf payment for either taxes or insurance became delinquent due to nonpaymentby you, Rushmore could establish an escrow account for the life of the loan in order toprotect our interest in the property.A lapse in insurance coverage occurred from September 1, 2017, through October 31, 2017,leading to the establishment of an escrow account for insurance disbursementsTaxes are notescrowed and are still your individual responsibility.If you have valid proof of insurance coverage from September 1, 2017, through October 31,2017, please provide it and we will be happy to re-review your concerns.As of the date of this correspondence, the account is current, and the next contractual monthlyinstallment is due on April 1, Should you have any additional questions, please do nothesitate to contact us.Customer Service Department

August 27, [redacted] toll f•·ee local fax www rushmorelm.com W Bay Isle Dr Se St Petersburg, FL /> RE: Mortgagor- [redacted] Property Address- [redacted] Loan Number- [redacted] Revdex.com ID Number- [redacted] Dear [redacted] : Rushmore Loan Management Services LLC (Rushmore) is wntmg in response to your complaint submitted to the Revdex.com (Revdex.com) on August II, 2014, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is U.S Bank, National Association as Legal Title Trustee for Truman SCTitle Trust, which is a privately held trust We have conducted an investigation and it was determined the servicing responsibilities of the loan transferred from Wells Fargo Home Mortgage (Wells) to Rushmore effective February 19, 2014, as a conventional loan, with a payment amount of $and an interest rate of 2.91900%At the time of transfer the loan was due for the October 15, monthly payment and $in late charges Our records indicate the Chapter Bankruptcy was completed on March II, 2014, and removed from the accountOn April 30, 2014, the loan assessed its first late charge of $33.76, since servicing began with RushmorePlease note, on July 10, 2014, Rushmore made an adjustment to the account removing both the assumed $and assessed $late chargesAttached you will find copies of both the Wells and Rushmore Payment Histories as well as your most recent Mortgage Statement for your records and review As of the date of this correspondence, the account is three (3) payments delinquent and contractually due for the June 15, monthly installmentPlease note, at this time there is no foreclosure activity on your loanShould you have any questions or concerns regarding the account, or if you would like to discuss available payment assistance options, you may work directly with: Single Point of Contact Name: [redacted] Direct Number: [redacted] At Rushmore, all customer concerns are important to usShould you have any general questions other than those referenced in your correspondence, please contact: Loss Mitigation Department Monday through Thursday, 6:a.mto 7:00p.mPacific Friday, 6:00a.mto 6:00p.mPacific Toll-free number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is an update to my complaint; I went back and researched from when Rushmore took over my mortgage from [redacted] -They never sent me a certified notification they were servicing my mortgageThey just started sending bills -They never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgage -They are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behind -They won’t tell me who my payments go to, only trusts on the note -They send back my payments, stating it doesn’t cover past due but did accept payments, October & November -They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate fees-I haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted] This is an update to my complaint; I went back and researched from when Rushmore took over my mortgage from [redacted] They never sent me a certified notification they were servicing my mortgageThey just started sending bills They never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgage They are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behind They won’t tell me who my payments go to, only trusts on the note They send back my payments, stating it doesn’t cover past due but did accept payments, October & November They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate feesI haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted] This is an update to my complaint; I went back and researched from when Rushmore took over my mortgage from [redacted] They never sent me a certified notification they were servicing my mortgageThey just started sending bills They never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgage They are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behind They won’t tell me who my payments go to, only trusts on the note They send back my payments, stating it doesn’t cover past due but did accept payments, October & November They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate feesI haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted] This is an update to my complaint; I went back and researched from when Rushmore took over my mortgage from [redacted] They never sent me a certified notification they were servicing my mortgageThey just started sending bills They never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgage They are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behind They won’t tell me who my payments go to, only trusts on the note They send back my payments, stating it doesn’t cover past due but did accept payments, October & November They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate feesI haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted] This is an update to my complaint; I went back and researched from when Rushmore took over my mortgage from [redacted] They never sent me a certified notification they were servicing my mortgageThey just started sending bills They never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgage They are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behind They won’t tell me who my payments go to, only trusts on the note They send back my payments, stating it doesn’t cover past due but did accept payments, October & November They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate feesI haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted]

Dear [redacted] :Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on September 18, 2015, regarding the mortgage loan accountreferenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is the [redacted] , [redacted] .We have conducted an investigation in regard to your complaint and concerns pertaining to your taxesand escrow accountPlease note the $is the amount of the annual taxesOur records indicateRushmore paid the first installment of $2,on July 30, with the second installment due byJanuary 1, Attached please find a copy of the tax payment history for your records and review.At Rushmore, all customer concerns are important to usAs of the date of this correspondence, theaccount is current and contractually next due for the October 1, monthly installmentShould youhave any general questions other than those referenced in your correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number Sincerely, [redacted] Compliance Rushmore Loan Management Services LLC