Rushmore Loan Management Services LLC

They brought my loan from Beneficial and never help me with my 11% interest rate. I am 67 and retired. They charging me $300 interest each month on mortgage payment.I pay with my Social Security check. They a bunch of thieves.

Dear [redacted] and [redacted]:

face="Times New Roman">
 
Rushmore Loan
Management Services LLC (“Rushmore”) is in receipt of your complaint submitted
through the Revdex.com (“Revdex.com”) website portal on April 4th,
2016, regarding the mortgage loan account referenced above. 
 
Rushmore
conducted a thorough investigation into the matters asserted in your complaint,
and we appreciate the opportunity to provide you with a written response.  Rushmore does not feel that an error has been
made on your account.
 
Our records show
that your account has been has properly reported as a Discharged Chapter 7 BK to
the Credit Reporting Agencies (CRAs).  A
foreclosure sale was completed on this properly on February 16th,
2016.
To ensure the
status of this account is accurately reported, we submitted a credit correction
on April 13th, 2016 to the to the main credit repository agencies to
update your credit report.
 
Please allow 30
days for the credit bureaus to update your account with them.  If you do not see an update in 30 days,
please reach out to us again.
Furthermore, our
records do not reflect any previous claim from you regarding this issue.
 
Please note, as
a consumer you have the right to request the investigation documents relied
upon to determine our conclusion with regard to the Notice of Error that you
submitted. Enclosed, we have included those documents for your records
 
Should you have
any general questions other than those referenced in the correspondence, please
contact:
 
Customer Service
Department
Monday through
Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00
a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700

Dear Michael [redacted]: 
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with the Revdex.com (Revdex.com) on May 4, 2015, regarding the mortgage loan account referenced above.  
Please note, our records...

indicate the servicing responsibilities of the loan transferred from LoanCare to Rushmore effective April 16, 2015. We received a payoff statement request on April 28, 2015 from a 3rd Party. The funds were received and applied to the loan on May 1, 2015. The loan was mark as Paid in Full at that time. Please note, the Mortgage Statement dated April 30, 2015 was generated prior to receiving the funds to pay off the loan. 
At Rushmore, all customer concerns are important to us. Should you have any general questions other than those referenced in your correspondence, please contact:  
Customer Service Department
Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
Sincerely,
[redacted]
Compliance
Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was satisfactory to me.  Rushmore paid out the additional interest charged and I consider this complaint resolved.
Regards,
[redacted]

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint filed 
with the Revdex.com received by our office on September 19, 2014, regarding the mortgage 
loan account referenced above. Please note, Rushmore is the servicer of your Loan and the...

owner of your 
Loan is Ameritas Life Insurance Corporation. 
We apologize for any inconvenience or misunderstanding this matter may have caused. We conducted an 
investigation and discovered an error on your account that previously prevented statements from being 
sent to you. Please note that the account error has been corrected at this time. Beginning the next billing 
cycle and going forward you will receive a monthly statement. 
At Rushmore, all customer concerns are important to us. As of the date of this correspondence, the 
account is current and contractually next due for the October 1, 2014 monthly installment. Should you 
have any general questions other than those referenced in your correspondence, , please contact: 
Customer Service Department
Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
Sincerely,
[redacted]

[redacted] **
[redacted]
www.rushmorelm.corn
June 17,2014
[redacted]
/>
RE: Mortgagor- [redacted]
Property Address[redacted]
Loan Number- XXXXX[redacted]
Revdex.com Case Number- [redacted]
Dear [redacted]:
Rushmore Loan Management (Rushmore) is responding to your complaint filed with the RevDex.com (Revdex.com) on May 2, 2013, regarding the mortgage loan account referenced above. Please note,
Rushmore is the servicer of your Loan and the owner of your Loan is Pacific Trust Bank.
We have conducted an investigation and it was determined that the monthly payment was increased to
$723.98 based upon the escrow analysis completed on January 24, 2014 and effective March 2014.
Based upon your enclosed written request, the escrow shortage was spread over 36 months reducing the
monthly payment. Please be advised an escrow analysis was completed on June 5, 2014. The new
monthly payment is $636.18 effective June 2014.
As of the date of this correspondence, the account is due for the May I, 2014 monthly installment. Should
you have any questions or concerns regarding the account, you may work directly with:
Single Point of Contact
Name[redacted]
Direct Number: [redacted]
At Rushmore, all customer concerns are important to us. Should you have any general questions other
than those referenced in your correspondence, please contact:
Bankruptcy Department
Monday through Friday, 7:00a.m. to 6:00p.m. Pacific
Toll-free number [redacted]
Sincerely,
Compliance
Rushmore Loan Management

Rushmore mistakenly sent duplicate payments to the Salt Lake County Property Tax office then transferred my loan to a new provider. The new provider informed me there was a shortage in the escrow amount that was transferred. I called on the 27th of January and for four hours numerous individuals at Rushmore denied there was an error. Finally a man claiming to be a supervisor in the tax office confirmed there was a double payment and he would call me the next day to resolve it. I hadn't heard by February 3rd so I called back. I was told by a service associate that the check had been sent to the new provider. I checked, that was untrue, so I called back. Another supervisor assured me the check was still there and she would research it and call me back that night. Nothing. I called back this morning and have fought all morning trying to get a tracking number and courier service that they would use to ship my check to the new provider. Instead I was hung up on, ignored and forced to call back.

Dear [redacted]:  
Rushmore Loan Management Services
LLC (Rushmore) is in receipt of your complaint submitted to the RevDex.com on January 5th, 2016, regarding the mortgage loan account
referenced above. We appreciate you bringing this matter to our attention,...

as
we take all inquiries from our customers very seriously.
Please be advised that at this time,
it has been determined that additional research is required in order to
accurately respond to your inquiry.  As a
result, your written response may be delayed up to 15 days from the date of
this letter.
At Rushmore, all customer concerns
are important to us. Should you have any general questions other than those
referenced in your correspondence, please contact:
Customer Service Department
Monday through Thursday, 6:00 a.m.
to 7:00 p.m. Pacific
Friday, 6:00 a.m. to 6:00 p.m.
Pacific
Toll-free number: 1.888.504.6700
Sincerely, 
[redacted]
Compliance
Rushmore Loan Management Services LLCv

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint
submitted to the Revdex.com (Revdex.com) on August 11,2014, regarding the mortgage loan account
referenced above. Please note, Rushmore is the servicer of your Loan and the owner of your Loan is U.S.
Bank, National Association as Legal Title Trustee for Truman 2013 SC4 Title Trust, which is a privately
held trust.
We have conducted an investigation and it was determined the servicing responsibilities of the loan
transferred from Wells Fargo Home Mortgage (Wells) to Rushmore effective February 19, 2014, as a
conventional loan, with a payment amount of $766.58 and an interest rate of 2.91900%. At the time of
transfer the loan was due for the October 15, 2013 monthly payment and $237.39 in late charges.
Our records indicate the Chapter 13 Bankruptcy was completed on March 11, 2014, and removed from
the account. On April 30, 2014, the loan assessed its first late charge of $33.76, since servicing began
with Rushmore. Please note, on July 10, 2014, Rushmore made an adjustment to the account removing
both the assumed $237.39 and assessed $33.76 late charges. Attached you will find copies of both the
Wells and Rushmore Payment Histories as well as your most recent Mortgage Statement for your records
and review.
As of the date of this correspondence, the account is three (3) payments delinquent and contractually due
for the June 15, 2014 monthly installment. Please note, at this time there is no foreclosure activity on your
loan. Should you have any questions or concerns regarding the account, or if you would like to discuss
available payment assistance options, you may work directly with:
Single Point of Contact
Name: [redacted]
Direct Number: [redacted]
Rushmore Loan Management Services is a debt collector, who is attempting to collect a debt. Any information obtained will be used for that
purpose. If this debt is in or has been discharged in a bankruptcy proceeding, be advised this communication is not an attempt to collect the debt
against you. Please note, however, we reserve the right to exercise the legal rights only against the property securing the original obligation ..
[redacted]
[redacted] **
[redacted]
888.699.5600 toll free
949.341.0777 local
949.341.2200 fax
"' www.rushmorelm.com
At Rushmore, all customer concerns are important to us. Should you have any general questions other
than those referenced in your correspondence, please contact:
Loss Mitigation Department
Monday through Thursday, 6:00a.m. to 7:00p.m. Pacific
Friday, 6:00a.m. to 6:00p.m. Pacific
Toll-free number 1.888.504.7300
Sincerely,
[redacted]
[redacted]
Rushmore Loan Management Services LLC
Enclosures 3
ByFedEx
[redacted]

Dear [redacted] L. [redacted]:Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence dated April 4, 2017, and received in our office on April 4, 2017, and another submitted to the Revdex.com (Revdex.com) on April 15, 2017, regarding the mortgage loan account referenced above. Please note that Rushmore is the servicer of the loan and that the owner of the loan is [redacted], A Division of [redacted] Fund Society, [redacted], as trustee for [redacted] Loan Trust, Series 2012-12. We appreciate the opportunity to provide you with this written response.Rushmore has reviewed the issues you disputed beginning with the events that occurred on October 6, 2016. We have confirmed that all letters were mailed as previously stated. We also sent you copies of these letters with our correspondence dated April 14, 2017 for your records.Rushmore's records reflect that on October 20, 2016, you contacted Rushmore advising that you would like to do a repayment plan. You stated you could send a payment of $1,000.00 as a down payment and then begin making payments of S1,035.00 towards a twelve month repayment plan. We agreed to submit this offer to the investor to be reviewed. On November 7, 2016; November 8, 2016; November 21, 2016; December 2, 2016; and December 13, 2016, Rushmore called you leaving a message for a return call. Rushmore did not receive a return call.Rushmore does not show any records of the calls you state you made to [redacted]'s direct line on December 29, 2016. However, on January 18, 2017, Rushmore did speak to you discussing the missing documents needed. You stated that you had mailed them to us on January 13, 2017, and would also fax them as well. We asked that you call us back on Friday, January 20, 2017, to confirm receipt of the documents that you sent to us. Documents were received on January 27, 2017, and January 31, 2017. After reviewing all of the documents received, we still did not have a complete Application for our review process. On February 9, 2017, Rushmore sent you a letter advising that we were unable to review you for a loan modification because we did not receive a complete Application.On April 10, 2017, Rushmore sent you our Borrower Assistance Application. As Rushmore discussed with you during a phone call on April 10, 2017, we are willing to work with you and consider your application for any and all loss mitigation options that the owner of the loan offers, We need a new, complete application in order to accomplish this. Once we have received the complete application, along with all accompanying documentation, Rushmore will review the application and provide a written response which will outline what loss mitigation options, if any, are available.If you have any questions about the needed documentation or would like assistance in completing your application, please call your Single Point of Contact (SPOC), [redacted] at 469-458-[redacted] or the loss mitigation department at the following number:Loss Mitigation Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1888.504.7300Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Rushmore gives no resolution. [redacted] is a Judiciary state therefore if a foreclosure is withdrawn, as it was in January 2014 due to trial modification. An attorney confrimed this for me. So a notice via d mail is required 30 days prior to any filing. Rushmore was furnished with all documentation to support a hamp. They ignored this an attempted to raise my payments by $470 a month, this does not make  my home more affordable hence making home more affordable.
Rushmore was given documents that the taxes were not being paid as they claim they were doing. They ignored this in the modification offer dated october 21, 2015. Rushmore is very secretaive and deceptive. I asked if the modifcation was via hamp or as they refer to in house, they never answered. They never sent me a certified notification they were the servicer, only sent me bills. They use [redacted] drop to circumvent this requirement
In the meantime my mortgage is behind 19 months because they won't take any back payments , violating the terms of the mortgage. Thus putting in a worse financial situation going from 4 months to 19 months. They never credited the 3 trial payments I made whick would make it 16 months plus the 2 motnhs I paid in october and november 2014. They state ina reinstate,ment they are protection their interest in the property, acting as they own the loan
A complaint with Consumer Fianancial Protection is open ans wellas an investigation by the Office of the US Comproller on Currency as wellas the [redacted] Banking Commission. My next step would be sueing Rushmore in Civil Court]
Regards,
[redacted]

On three different occasions out of the last six months, Rushmore has inappropriately applied the additional money that I have sent to them, which I wanted used for principal reduction. Each time, I needed to call them to get it straightened out. What they had done instead was divide the money intended for additional principal as though it were an additional month's payment (part of it toward principal, and additional escrow and taxes, despite their having plenty of my money put aside for insurance and property taxes). During one of the occasions that I called, I spoke with a very condescending snot who actually asked me if I had written my intentions on the check I sent. Yes, I did; of course I did; plus it was explicitly identified on the stub that accompanied the check. This is so obviously intentional on their part. They clearly don't care about customer service or customer satisfaction. I'm in the fortunate position at this time of being able to make additional principal payments, but not to the point of being able to pay the entire balance to get these people out of my life for good. Unfortunately I have to monitor my account activity on-line like a hawk. I cannot and do not trust them. If you are STUCK with Rushmore for the longer term, I'd strongly suggest refinancing and getting rid of this company and their clearly shady business practices as quickly as possible.

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint filed 
with the Revdex.com, received by our office September 19, 2014, regarding the mortgage loan 
account referenced above. Please note, Rushmore is the servicer of your...

Loan and the owner of your Loan 
is [redacted] which is a 
privately held trust. 
We have conducted an investigation and it was determined Rushmore has provided appropriate resolution 
to your concerns with the enclosed correspondence dated August 26, 2014. As advised, Rushmore has 
continued to show due diligence in our attempts to provide you with mortgage assistance.
Enclosed you will find copies of Rushmore’s letters dated July 28 and September 11, 2014, providing 
you with a list of required documents for our Home Retention Assistance programs, as well as name and 
direct number of your assigned Single Point of Contact (SPOC), [redacted] Also enclosed is a 
Short Sale and Relocation Assistance letter dated July 29, 2014. To date, we have received no verbal 
communication or written correspondence from you.
Rushmore continues to attempt to contact you by the numbers listed in our system as [redacted] and 
[redacted] so that we may be able to assist you. As previously requested, if these numbers are outdated 
please contact us to update this information. 
As of the date of this correspondence, the account is 17 payments delinquent and contractually due for the 
May 1, 2013 monthly installment. Should you have any questions or concerns regarding the account, or if 
you would like to discuss available payment assistance options, you may work directly with: 
Single Point of Contact 
Name: [redacted]
Direct Number:  [redacted]
At Rushmore, all customer concerns are important to us.
Should you have any general questions other 
than those referenced in your correspondence, please contact: 
[redacted]
Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.7300
Sincerely,
[redacted]
[redacted]
Rushmore Loan Management Services LLC.458.5909

October 20, 2015
 
 
[redacted]
[redacted]
[redacted]
 
RE:      Mortgagor(s)
– [redacted]
    
       Property Address – [redacted]
            Loan
Number – [redacted]
            Revdex.com
ID – [redacted]
   
Dear [redacted]:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com) on October 9, 2015, regarding the mortgage loan account
referenced above. Please note, Rushmore is the servicer of your Loan and the
owner of your Loan is [redacted].
 
We have conducted an investigation
and corrected the error asserted within the received correspondence. 
 
With regard to the direct bill, please
note tax collectors will frequently send a COPY of their tax bill to homeowners
for informational purposes only. It does not equate to a bill. We identified
that both you and Rushmore made a tax payment, which has been confirmed with
the county. 
 
They have applied the duplicate
payment to the next installment due making the taxes paid in full for the
entire year.  We have confirmed the
annual tax amount correct at $5896.84, which makes the current monthly tax
collection of $491.40 also correct.
 
Please note Rushmore completed an
Escrow Analysis on October 14, 2015 effective with the November 1, 2015 payment
based on the paid in full taxes. The new monthly payment is $2,006.94, which is
a reduction of $151.94 per month.
 
Please note, as a consumer you have
the right to request the investigation documents relied upon to determine our
conclusion with regard to the Notice of Error that you submitted.
 
At Rushmore, all customer concerns
are important to us. As of the date of this correspondence, the
account is current and contractually next due for the November 1, 2015 monthly
installment. Should you have any general
questions other than those referenced in your correspondence, please contact:
 
Customer Service
Department
Monday
through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday,
6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
 


















Sincerely,
  
[redacted]
Compliance
Rushmore Loan Management Services LLC
 
By
Revdex.com Portal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted your company repeatedly to try and pay my bill. However, the amount I need to pay is not reflected in your online system. The erroneous amount continues to be reflected, at almost $300.00 more than I actually owe. Your customer service people have told me that I can not pay the correct amount, neither on line nor by phone, until the system is corrected. I would appreciate this being corrected, as that was the original purpose from the beginning of this issue. I also don't appreciate you giving such specific information in your rebuttal. That information was not provided by me to the Revdex.com to begin with, and now if the Revdex.com posts this on their profile of your company it will be public knowledge. In the future, I will appreciate you correcting your mistakes in a timely manner rather than two months and countless phone calls needing to occur./>
Regards,
[redacted]

December 10, 2015
 
 
RE:      Revdex.com ID – [redacted]
   
Dear [redacted]:
 
Rushmore Loan Management Services LLC (Rushmore) is writing
in response to your complaint file with the Revdex.com (Revdex.com) on...

December
3, 2015, regarding the mortgage loan account referenced above. Please note,
Rushmore is the servicer of your Loan and the owner of your Loan is [redacted], not individually but as trustee
for [redacted], which is a privately held trust.
 
Please be advised that at this time, it has been determined
that additional research is required in order to accurately respond to your
inquiry.  As a result, your written response
may be delayed up to 15 days from the date of this letter.
 
Please note we are currently working with the prior
servicer, [redacted], to locate a copy of your referenced settlement
agreement, exempting you from the credit reporting for the loan. Once this
information is confirmed we will update the credit accordingly. If you have a
copy of the settlement agreement, please submit it at your earliest convenience
so we may expedite this process.
 
A foreclosure sale was held and completed on May 21, 2015, with the
property reverted to the beneficiary at judgment. At the time of sale the loan
was contractually due for the December 1, 2009 installment
 
At Rushmore, all customer concerns are important to us.
Should you have any general questions other than those referenced in your
correspondence, please contact:
 
Real Estate Owned Department
Monday through Friday, 6:00 a.m. to 6:00 p.m.
Pacific
Toll-free number 1.888.504.7300
 

Sincerely,
*
[redacted]
Compliance
Rushmore Loan Management
Services LLC
 
By Revdex.com Portal

Dear [redacted]:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on September 18, 2015, regarding the mortgage loan accountreferenced above. Please note, Rushmore is the servicer of your Loan and the owner of...

your Loan is the[redacted].We have conducted an investigation in regard to your complaint and concerns pertaining to your taxesand escrow account. Please note the $4571.48 is the amount of the annual taxes. Our records indicateRushmore paid the first installment of $2,285.74 on July 30, 2015 with the second installment due byJanuary 1, 2016. Attached please find a copy of the tax payment history for your records and review.At Rushmore, all customer concerns are important to us. As of the date of this correspondence, theaccount is current and contractually next due for the October 1, 2015 monthly installment. Should youhave any general questions other than those referenced in your correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.6700 Sincerely,
[redacted]
Compliance
Rushmore Loan Management Services LLC

Dear [redacted]:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on February 27, 2018, regarding the mortgageloan account referenced above.Per the terms of your security instrument, you were responsible for the...

timely payment of taxand insurance premiums. If payment for either taxes or insurance became delinquent due to nonpaymentby you, Rushmore could establish an escrow account for the life of the loan in order toprotect our interest in the property.A lapse in insurance coverage occurred from September 1, 2017, through October 31, 2017,leading to the establishment of an escrow account for insurance disbursements. Taxes are notescrowed and are still your individual responsibility.If you have valid proof of insurance coverage from September 1, 2017, through October 31,2017, please provide it and we will be happy to re-review your concerns.As of the date of this correspondence, the account is current, and the next contractual monthlyinstallment is due on April 1, 2018. Should you have any additional questions, please do nothesitate to contact us.Customer Service Department

If the loan is less than 30 days past due the Principal Reduction. Amount is deducted from the total amount due.Funds received on or after September 30, 2017 will require an additional S.00 interest per Month.Payoff funds being sent by mail must be directed to :Rushmore Loan Management Services LLC...

Attin: Payoff Department 1,5480 Laguna Canyon Road Suite 100 Irvine, CA 92.618These figures are subject to final verification by the Note holder. Figures may be adjusted if any check/money order previously received is rejected by the institution upon which it was drawn.Any amounts included in the Estimated Fees and Costs section of this letter anticipate certain actions we must take before the Good-Through Date pursuant to our rights and duties under the Loan Documents. These Estimated Fees and Costs are expenses related to the servicing of your loan we have already incurred but not yet received an invoice for or for which we anticipate incurring on or before the Good-Through Date. There may be additional fees incurred for which you are responsible that are unknown as of the date of this letter and which are not included above. Estimated Fees and Costs may include, but are not limited to expenses for items such as escrow advances for property taxes, insurance, legal fees and costs, or other advances necessary and permissible under the Loan Documents. You do not have to pay for any fees or costs not incurred by the time your full payment is received. In the event you submit a payment for more than the total amount owed at the time the payment is received, we will refund you the difference.

Dear Michael [redacted]: 
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with the Revdex.com (Revdex.com) on May 4, 2015, regarding the mortgage loan account referenced above.  
Please note, our records indicate the...

servicing responsibilities of the loan transferred from LoanCare to Rushmore effective April 16, 2015. We received a payoff statement request on April 28, 2015 from a 3rd Party. The funds were received and applied to the loan on May 1, 2015. The loan was mark as Paid in Full at that time. Please note, the Mortgage Statement dated April 30, 2015 was generated prior to receiving the funds to pay off the loan. 
At Rushmore, all customer concerns are important to us. Should you have any general questions other than those referenced in your correspondence, please contact:  
Customer Service Department
Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific
Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
Sincerely,
[redacted]
Compliance
Rushmore Loan Management Services LLC