Rushmore Loan Management Services LLC

Dear [redacted]:Rushmore Loan Management Services LLC ("Rushmore) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on August 11, 2016, regarding the mortgage loan account referenced above.On August 10, 2016, Rushmore sent you a check in the amount of $557.22 as...

a refund to your account that has been paid in full.Should you have any additional questions, please do not hesitate to contact us.Customer Service DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888.504.6700Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

March 31, 2014
Revdex.com
Attn: [redacted]
4747 Viewridge Ave., #200
San Diego, CA 92123
Re: Revdex.com Complaint ID: [redacted]
class="Apple-tab-span"> Borrower: [redacted] Loan Number: [redacted]
Dear [redacted]
This letter is to acknowledge your letter dated March 20, 2014 received in our office on March 24, 2014
regarding a complaint filed to the Revdex.com from the reference borrower.
Please note that Rushmore is not a memeber of the Revdex.com. We will provide a response to the borrower
directly with 14 business days.
If you have any questions, please contact us at our toll free number (888) 699-5600.
Sincerely,
Compliance

August 27, 2014
[redacted]
[redacted]
[redacted] **
[redacted]
888.699.5600 toll f•·ee
949.341.0777 local
949.341.2200 fax
www rushmorelm.com
2200 W Bay Isle Dr Se
St Petersburg, FL 33705
RE: Mortgagor- [redacted]
Property...

Address- [redacted]
Loan Number- [redacted]
Revdex.com ID Number- [redacted]
Dear [redacted]:
Rushmore Loan Management Services LLC (Rushmore) is wntmg in response to your complaint
submitted to the Revdex.com (Revdex.com) on August II, 2014, regarding the mortgage loan account
referenced above. Please note, Rushmore is the servicer of your Loan and the owner of your Loan is U.S.
Bank, National Association as Legal Title Trustee for Truman 2013 SC4 Title Trust, which is a privately
held trust.
We have conducted an investigation and it was determined the servicing responsibilities of the loan
transferred from Wells Fargo Home Mortgage (Wells) to Rushmore effective February 19, 2014, as a
conventional loan, with a payment amount of $766.58 and an interest rate of 2.91900%. At the time of
transfer the loan was due for the October 15, 2013 monthly payment and $237.39 in late charges.
Our records indicate the Chapter 13 Bankruptcy was completed on March II, 2014, and removed from
the account. On April 30, 2014, the loan assessed its first late charge of $33.76, since servicing began
with Rushmore. Please note, on July 10, 2014, Rushmore made an adjustment to the account removing
both the assumed $237.39 and assessed $33.76 late charges. Attached you will find copies of both the
Wells and Rushmore Payment Histories as well as your most recent Mortgage Statement for your records
and review.
As of the date of this correspondence, the account is three (3) payments delinquent and contractually due
for the June 15, 2014 monthly installment. Please note, at this time there is no foreclosure activity on your
loan. Should you have any questions or concerns regarding the account, or if you would like to discuss
available payment assistance options, you may work directly with:
Single Point of Contact
Name: [redacted]
Direct Number: [redacted]
At Rushmore, all customer concerns are important to us. Should you have any general questions other
than those referenced in your correspondence, please contact:
Loss Mitigation Department
Monday through Thursday, 6:00 a.m. to 7:00p.m. Pacific
Friday, 6:00a.m. to 6:00p.m. Pacific
Toll-free number 1.888.504.7300

[redacted]
 
RE:       Revdex.com
ID – [redacted]
   
Dear [redacted]:
 
Rushmore Loan Management Services
LLC (Rushmore) is writing in response to your rebuttal complaint file with the
Revdex.com (Revdex.com) on November 25, 2015, regarding the mortgage loan
account referenced above. Please note, Rushmore is the servicer of your Loan
and the owner of your Loan is the [redacted], [redacted].
 
Again we apologize for any confusion
or inconvenience this matter may have caused. Our records indicate the escrow
account was analyzed on November 16, 2015 effective with the November 2015 installment;
the new payment amount is $272.31 lower than what it was previously due to the
tax lines being updated. This change has been updated on the account and should
be reflective on the website at this time.
 
At Rushmore, all customer concerns
are important to us. As of the date of this correspondence, the
account is contractually due for the December 1, 2015 monthly installment. Should you have any general questions other than those
referenced in your correspondence, please contact:
 
Customer Service
Department
Monday
through Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.7300
 


















Sincerely,
 
 
*
[redacted]
Compliance
Rushmore Loan Management Services LLC
 
By
Revdex.com Portal

Dear [redacted] and [redacted]Although we received this request from [redacted], we do not have any record of you authorizing us to discuss this loan with him, We are therefore sending this response to you directly. Please submit written authorization if you would like to...

authorize [redacted] on your loan.Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence submitted to the Revdex.com (Revdex.com) on January 10, 2017, regarding the mortgage loan account referenced above. We appreciate the opportunity to provide you with this written response.The foreclosure sale took place on August 11, 2016, regarding the property referenced above. Rushmore holds a Missouri Residential Mortgage Loan Broker License No. [redacted]. A copy of our license is enclosed for your records.Should you have any additional questions, please do not hesitate to contact us.Customer Service Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1888.504.6700Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I printed the paperwork off the Rushmore website to apply for assistance.  I filled it out and checked off all required documents required on the checklist and made sure everything was in the FedEx express envelope.  That envelope was dropped off at FedEx on April 25th.  I have the tracking number available if needed.As for the phone calls, I will gladly send you the last few months' worth of my phone bills to prove the times I attempted contact with my SPOC.  There should be record of the times recently I spoke to customer service who told me that they would email [redacted] and have her call me back.  She never contacted me.  There are no missed calls from her at all.  A couple of times after speaking to customer service I again called [redacted]'s direct line and left a message and did not get a response.  There also was never any response to my emails sent, of which I have copies as well.  I am more than happy to produce all of this if you would like.  
Thank you for your time.[redacted]

I filed a complaint with the Revdex.com #[redacted] regarding Rushmore not meeting with me or even allowing me to speak with a representative. I have been out of the country and when I returned I received a letter stating that they explained to me why they told me I was current with my payments but I still need to pay them twice my mortgage. This is not true. They gave me a customer service number to call to discuss options signed by [redacted]. This number gives me a recording telling me to pay them without being able to speak with anyone. Help! What must I do to speak with someone from this company. I am not the only person to have this problem with Rushmore from there online reviews.Desired Outcome: Resolve this issue and refinance my mortgage with a professional institution.

Dear [redacted] A. [redacted]:Rushmore Loan Management Services LLC ("Rushmore") is responding to your complaint submitted to the Revdex.com (Revdex.com) on May 2, 2016, regarding the mortgage loan account referenced above.Rushmore conducted an investigation into the matters asserted in your complaint,...

and we appreciate the opportunity to provide you with a written response.On March 18, 2016, you called Rushmore advising us that you had paid your first installment of the 2015 taxes at closing and that you were expecting to receive an escrow refund check. Rushmore advised you that we would need to confirm that with the taxing authority and asked that you allow 3-6 months for the refund check to be sent to you.On May 9, 2016, Rushmore sent your refund check in the amount of $987.02 which was for the overpayment of your payoff. A copy is attached.Should you have any general questions other than those referenced in the correspondence, please Contact.Customer Service Department Monday through Thursday, 6:00 a.m. to 7:00 p.m. Pacific Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1888.504.6700

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I asked to be supplied with credit reports verifying that this incorrect information was not sent on to the credit reporting agencies.  This seems like a reasonable request to me.  Send a threatening letter in error, give a home owner the piece of mind they are asking for free of charge.  
Regards,
[redacted]

While Rushmore was handling our near foreclosure they quickly answered our calls and e mails. After this issue was resloved. They were appointed to handle a insurance claim which included issuing checks to pay contractors on a timely basis. There has been several mistakes they did with not paying contractos for 6 months to paying current contractors the wrong amounts. Since then they refuse to return any calls and emails we have sent. Now we are burdened to pay the contractors ourselves even though the insuance company tells us that they have issued checks to Rushmore. I would encourage anyone who thinks about doing business with this mortage company to think twice

[redacted] **
Irvine. CA 926! 8
888.699.5600 toll free
949.341.0777 local
949.341.2200 fax
www.rushmorelm.com
June 13, 2014
[redacted]
RE: Mortgagor-...

[redacted]
Property Address- [redacted]
Dear [redacted]:
Rushmore Loan Management (Rushmore) is responding to The Revdex.com correspondences
dated April 28 and May 12, 2014, regarding the mortgage loan account referenced above. Please note,
Rushmore is the servicer of your Loan and the owner of your Loan is Palisades Mortgage Acquisition
Company, LLC.
We apologize for any confusion or inconvenience this matter may have caused. We have conducted an
investigation and corrected the error asserted within the received correspondences. As of the date of this
correspondence, June 13, 2014, we have updated your loan account records to reflect your legal name as
[redacted] Please note this change does not affect the name on the loan documents.
At Rushmore, customer concerns are important to us. Should you have any general questions other than
those referenced in your correspondence, please contact:
Customer Service Department
Monday through Thursday, 8:00a.m. to 8:00p.m. Pacific
Friday, 8:00a.m. to 6:00p.m. Pacific
Saturday, 8:00a.m. to 2:00p.m. Pacific
Toll-free number: 1.888.504.6700
Sincerely,
Compliance
Rushmore Loan Management

Dear [redacted] R. [redacted]:
Rushmore Loan Management Services LLC (“Rushmore”) is
responding to your rebbutal submitted to the Revdex.com (Revdex.com) portal
on January 28th, 2016, regarding the mortgage loan account
referenced above.
 
In order to better assist you, please contact us by phone or by mail and let us know how we can help you.  We are more that happy to assist you to resolve this matter to his satisfaction.
At Rushmore, customer concerns are important to us.  Please contact our Customer Service Department from Monday through Thursday, 6:00 a.m. to 7:00
p.m. Pacific and Friday, 6:00 a.m. to 6:00 p.m. Pacific at our toll-free number 1.888.504.6700
Sincerely,
 
 
[redacted]
Compliance

Negligent in handling request for recast submitted by Hamp escalations. Omar has refused to cooperate with requests. The recast should have been applied in March. They will be responsible for all applicable retroactive over payments Omar stated. Getting ready to pursue litigation between them and the hamp escalation team headed by Tim Mc Clarity. They are negligent!

Dear [redacted] B. [redacted]:
Rushmore Loan Management Services LLC (“Rushmore”) hereby responds to your complaint submitted
through the Revdex.com (“Revdex.com”) website portal on April 3
rd, 2016, regarding the loan account
referenced above.
Rushmore conducted a thorough investigation into...

the matters asserted in your complaint, and we appreciate
the opportunity to provide you with a written response.
Our records show that the first and second draw checks were sent overnight to you on June 22, 2017. Each
check was in the amount of $5,170.27. Also, on the same day we ordered a rush inspection and sent you via email
the final documentations: affidavit and conditional waiver of lien.
As of the date of this letter, we are awaiting for the 100% inspection to be completed in order to release the
final draw as the signed affidavit and conditional waiver of lien were received on June 26, 2017.
We apologize for any inconvenience or confusion this matter may have caused, and we trust that this will
resolve the matter to your full satisfaction. Should you have any additional questions, please contact us at the
phone number below.
Customer Service Department
Monday through Thursday, 6:00 a.m. to 7:00 p.m.Pacific
Friday, 6:00 a.m. to 6:00 p.m. Pacific
Toll-free number 1.888.504.6700
Sincerely,
Customer Correspondence Department
Rushmore Loan Management Services LLC

Dear Revdex.com, April 20, 2015[redacted]RE: Mortgagor(s) – [redacted]Property Address – [redacted]Loan Number – [redacted]Revdex.com ID – [redacted]Dear [redacted]:Rushmore Loan Management Services LLC...

(Rushmore) is responding to your complaint submitted to theRevdex.com (Revdex.com) on March 16, 2015, regarding the mortgage loan account referenced above.You recently received a letter from regarding the mortgage loan Rushmore is servicing for you. The lettercontained incorrect information regarding the status of your loan, and described potential loss mitigationoptions that may be available.That letter was sent to you in error. Please disregard it. No action is required from you at this time. Youraccount is accurate in all respects in our loan software system. The terms of your loan have not changed in anyway.You should also have been contacted by a Rushmore representative by phone who provided you with thisinformation. Additionally, you will receive a separate written notification confirming that the letter youreceived was sent to you in error.Please note, the erroneous information was not reported to the credit reporting agencies and will have noimpact on your credit report or your credit score.Rushmore apologizes for the hold time when you called to speak with us, and for any inconvenience that thismatter may have caused you. If you have any further questions regarding the status of your loan, please callour Customer Service Department, toll-free, at (888) 504-6700. Should you have any further questions or concerns feel free to contact me directly.





















     [redacted]

        Compliance
Analyst

Rushmore
Loan Management Services LLC

[redacted]
direct |
rfax |


888-699-5600
toll-free |
fax machine

Mail
to: [redacted]

Web: http://www.rushmorelm.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. After the inspection approving that the repairs are 70% complete, please breakdown when as well as the amounts that will be sent out. For example, 50% of the remaining funds after the inspectors approval and the last 50% when job is complete. Both myself and my General Contractor need to understand this so all parties can and will be paid in a timely manner. Please reply with the answer to this question immediately. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on July 15, 2015, regarding the mortgage loan account referencedabove. Please note, Rushmore is the servicer of your Loan and the owner of your...

Loan is [redacted], doing business as [redacted], not in its individual capacity but solely aslegal title trustee for [redacted], which is a privately held trust.We have conducted an investigation in regards to your complaint and recent interaction with a RushmoreCustomer Service Representative. We apologize for any inconvenience this matter may have caused.Please note that the information expressed to you by our Customer Service Representative is not policiesor procedures Rushmore condones. Our customers trust and confidence is a high priority to us.Our records indicate you are currently working with your assigned Single Point of Contact (SPOC) inregard to a Loss Mitigation workout. Should you have any questions or concerns regarding the account,please call:Single Point of ContactName: [redacted]Direct Number: [redacted]Rushmore Loan Management Services is a debt collector, who is attempting to collect a debt. Any information obtained will be used for thatpurpose. If this debt is in or has been discharged in a bankruptcy proceeding, be advised this communication is not an attempt to collect the debtagainst you. Please note, however, we reserve the right to exercise the legal rights only against the property securing the original obligation..At Rushmore, all customer concerns are important to us. Should you have any general questions otherthan those referenced in your correspondence, please contact:Loss Mitigation DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.7300


















Sincerely,
[redacted]
Compliance
Rushmore Loan Management Services LLC

Dear [redacted] and [redacted]:Rushmore Loan Management Services LLC ("Rushmore") is responding to your complaint submitted through the Revdex.com ("Revdex.com) on April 28, 2016, regarding the mortgage loan account referenced above. Please note, Rushmore is the servicer of...

your loan, and the owner of the loan is [redacted], FSB, d/b/a [redacted] Trust, not individually but as trustee for [redacted] Acquisition Trust.Rushmore has determined that your correspondence is a Duplicative Notification of Error and/or Request for Information. We made this determination because your current correspondence is substantially the same as your previous correspondence, which Rushmore received on February 24, 2016 and March 18, 2016, and it does not contain new and material information, Rushmore complied with our obligation to respond to this matter with our previous correspondence to you, which was sent on April 5, 2016, and again on April 26, 2016.Attached, for your reference, is a copy of our previous response.

Dear [redacted]:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on August 28, 2017, regarding the mortgage loanaccount referenced above.Please note that Rushmore is the servicer of the loan and that the owner of the...

loan is MTGLQInvestors, LP. The servicing responsibilities for the loan transferred from [redacted] to Rushmoreeffective February 1, 2016. We appreciate the opportunity to provide you with this writtenresponse.It is Rushmore’s policy to require certified funds after two payments have been returned by theborrower’s financial institution within a 6 month period. The payments Rushmore received forthe months of June and July were not honored by your financial institution. in July 2017, as acourtesy, Rushmore agreed to remove the certified funds flag on your account which allowedyou to make an online payment on August 4, 2017. This payment was also returned by yourfinancial institution.Rushmore then received a copy of letter from [redacted] at Service Credit Union. ServiceCredit Union stated that the payment remitted on July 3, 2017, was returned due to a stoppayment. If you have other documentation which indicates that the payments were not honoreddue to an error by your financial institution, please provide us with a copy for our review.At this time, Rushmore is only able to accept payments via certified funds. Your account will bereviewed for online payment access in 6 months.