Sacramento Bee

I am rejecting this response because: as if 3/14/17 no improvement! The paper is delivered LATE EVERY morning. The earliest it arrived was on Saturday 3/11 at 8:00. So obviously the message from the distributor to the carrier has not been adhered to. The Bee provides the worst customer service I've ever experienced regarding any of my business dealings. What can I as a customer expect regarding reasonable delivery?

Consumer states 
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Customer account has been adjusted to a zero balance and will be removed from any collection lists. Also A.R.M Solutions is a non credit reporting agency and this will not impact your credit score or credit report. If you have further questions or request please contact us at...

[redacted].

This complaint was handled by our Loyalty Manager who oversees BeeBuzzPoints. This is the resolution for this customer.
Customer's account was double checked with Triton (the vendor). They had a time stamped copy of the email that was sent on Sept 29 to the customer. Customer...

was called to confirm that it was the correct email address (it was), She was sent a copy of the notification and offered to refund her 2,005,000 points, which she accepted. Customer will also get a follow up email once her points are returned to the system.
Thanks
Vicky

I am rejecting this response because: Actually, I guess I am accepting it because I have no other choice.  To say I'm frustrated with the Bee would be an understatement.  BUT, just for Revdex.com's information, the Bee already dropped my bill back down to $41.90 per an e-mail to me dated 8-31-15 - although I've been billed the higher rate since then.  I don't think they know how much they charge for their subscription.  And, the three accounts I talked about in my original complaint, they are identical.  I know this because they are my parents and aunt.  I've compared all of the bills and have copies.  I realize I do have one more recourse and that's to cancel my subscription.  Right now, I'm thinking about it.  Thank you.

Attempted to contact customer to the number provided with no voicemail option. Customer's account will be reviewed by distribution management about the inconsistent delivery and placement of the daily paper. Customer's account will be credited 3 weeks and if they have any further...

questions or requests please contact us at [redacted]

As per your last reponse the effective date that you will no longer receive a mailer will be 11/23/2016. If you have any further questions or concerns please contact me at [redacted].

Customer refund of $6.40 has been expedited with finance to process with this week's refunds and it was verified that customer is not set to receive any delivery. If you have any further questions or requests please feel free to contact us at [redacted].

Thank you for your email to The Sacramento Bee,     We apologize for the inconvenience however the account #[redacted] has a zero balance and we will remove you from any collections list. If you have any further questions please contact us at [redacted].

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I would add, however, that I have been harassed by at least four different sales companies asking me to continue subscribing to the Bee and if not, asking me to pay the $41 they incorrectly thought I owed.  I received at least 30 calls from these people and only got the calls stopped by blocking their numbers.  If, prior to this harassment, I harbored some interest in re-subscribing to the Bee, that interest has been forever destroyed.  Bee -- never again.

We apologize for the inconvenience the customer is still experiencing and the customer's address to our Regional Manager of home delivery [redacted] to follow with the distribution officer and their management team to correct the delivery. If you have any further questions or request please contact us at 800-284-3233.

I am rejecting this response because: The number is wrong. [redacted]s the correct number. Please address this number on the do not call list.Thank you,[redacted]

This address has been removed from all deliveries of free publications. This information on vacant homes has been communicated to the distributor and the regional manager. The distributor will be following up on the route list provided to be sure the publications are delivered to the desginated...

addresses of active customers only. Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

Customer account is at a zero balance and [redacted] has been notified to remove customer from any collection listings. [redacted] is not a credit reporting agency and this will not impact your credit score or appear on your credit report. If you have any further questions please contact us at...

[redacted].

Customer account was stopped on 07/26/2016 and the refund of $20.83 will be mailed on 07/29/16. If you have any further questions or concerns please feel free to contact us at [redacted].

Second attempt to contact customer by VIP supervisor to assist with confirmation of expiration dates and downgrading the service. If you have any further questions or concerns please contact us at [redacted].

The renewal notices are a notification of when the account will or has expired with date in upper right hand corner and will state the second or third notice. These notices will not have any payment history or owing balances since they are not customized to customer's account detail. I have included a copy of the most recent renewal letter sent to the customer for renewal and if customer does not wish to renew at the time it is stated that we do need to be notified for cancellation of service.   If you have any further questions or concerns please contact us at 800-284-3233.

This account was started on 2/7/15 from an order placed at an event. The account was started and set up as an automatic 5 week billing cycle with the credit card given, ending with XXXX-[redacted]. The original order is attached and there was a confirmation email sent when the order was placed. On...

the order, it is indicated that the subscription is on areoccuring charge under the easypay field. We do apologize if this was entered in error. The paper continued to be delivered until the stop came in on 11/20/15. At that time, the remaining amount was automatically refunded ($9.49) back to the card on file. There are no complaints, messages or notes on the account letting us know this was a problem. The Bee also sends out,by email, auto notice receipts after each payment was processed. On all notices and all emails, The Bee indicates the paper will continue unless The Bee is notified otherwise. Typically, we are unable to process a full refund for an order that was placed on a reoccurring payment option. However, in this case, since Ms. [redacted] indicates she did not agree to this and claims she never received our emails, we will be able to do a refund of $100.81. This will take 5-7 business days, but it will be refunded back to the same credit card we had on file.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Contacted customer about outstanding balance and customer stated that he had emails to editorial about cancelling delivery due to political stance. Customer account has been waived and left at a zero balance. ARM Solutions will be notified of the zero balance and removed from any...

collection listings. If you have any further questions or request please feel free to contact us at [redacted].

The phone number [redacted] has been added to our do not call list. This information has also been given to the Sales Manager to stop all sales calling to this number.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you